Contact centre manager jobs in EghamCreate job alerts

Tech Procurement Manager (Infrastructure & Telecoms) Location: Slough (Hybrid working -2 days per week on site)Contract Length: 6-month contract (possible extension)Pay Rate: £600 per day via umbrella (Inside IR35) Overview We're partnering with a market-leading, customer-facing technology business to secure a high-calibre Tech Procurement Manager to take ownership of a large and complex contract portfolio (~60 live agreements). This is a high-impact, delivery-critical role requiring a true technology procurement specialist - not a generalist. You'll operate at the centre of a fast-paced tech environment, leading commercial outcomes across infrastructure, telecoms, and cloud. Key Responsibilities • Own and manage a high-volume portfolio (~60 contracts) across technology suppliers, • Lead end-to-end commercial and contractual negotiations with new and incumbent vendors, • Act as a trusted commercial partner to senior technology stakeholders, • Deliver procurement across:, • Infrastructure & hardware (servers, storage, end-user devices), • Telecoms (mobile, connectivity, Wi-Fi, contact centre solutions), • Software & cloud (enterprise licensing, key vendors such as Microsoft), • Provide commercial insight, risk mitigation, and sourcing strategy guidance, • Drive cost optimisation, value creation, and efficiency improvements, • Build and manage strategic supplier relationships and performance Key Requirements • Technology-focused Procurement Manager (essential) - must be a specialist, not a generalist, • Proven experience across Infrastructure, Hardware, Telecoms procurement, • Track record managing high contract volumes in complex environments, • Strong negotiation and commercial capability with ownership of high-value deals, • Experience working with and influencing senior stakeholders, • Strong grounding in supplier management and category planning Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

EHS ManagerSlough£60,000 - £65,000 + Travel Allowance + Stay Away Included + Discretionary Bonus + Pension + Holidays + Package + Career Progression + 'Immediate Start'Take on the role of an EHS Manager with a leading international technical engineering and construction main contractor. This is a fantastic opportunity for an experienced Health & Safety professional to make an impact on high-value, complex projects in the Complex, Large-Scale Industrial Projects. Candidates can be based anywhere in the UK, but mobility is essential, as projects are located across the country. While this is a static role, you will be assigned to a single project for its extended duration, meaning you must be prepared to travel or stay away as required. The projects are spread across various locations in the UK, with additional opportunities to work abroad! In this role, you will lead the implementation and management of health, safety, and environmental strategies on high-value, complex projects. You will work with a respected technical construction company known for its commitment to safety, innovation, and operational excellence. This is a unique chance to join an organisation that prioritises professional development and offers clear progression into senior EHS leadership. If you're ready to take the next step in your career and play a crucial role in fostering a culture of safety and compliance on major industrial projects, apply today! Your Role as an EHS Manager Will Include: • Ensuring projects remain safe, compliant, and adhere to statutory UK Health & Safety regulations., • Ensuring all site operatives and subcontractors receive appropriate inductions., • Overseeing site welfare setup and COSHH compliance. As an EHS Manager, You Will Have: • NEBOSH Construction Certificate (or equivalent)., • Experience working on UK construction sites., • Strong knowledge of UK Health and Safety Legislation. If you are interested in this role, please contact Dea on .Keywords: EHS Manager, HSE Manager, Health and Safety Manager, Construction Safety Manager, Environmental Manager, Compliance Manager, Site Safety Manager, Senior EHS Manager, Safety Lead, Safety Officer, Industrial Safety Manager, Technical Construction, Mission Critical, Food, Pharma, Logistics, Data Centre, Manufacturing, UK, Ireland, Europe, Wrexham, Chester, Mold, Llangollen, Ruabon, and placeholders,

Job Title: After Sales & Operations Manager Company Overview: Groupe SEB is the world reference in Small Domestic Appliances (SDA) and professional coffee equipment, selling more than 400 million products every year and generating €8.2 billion in sales in 2025. The Group operates in over 150 countries, with a portfolio of more than 40 global brands including Tefal, Krups and Rowenta, and employs more than 30,000 people worldwide. In the UK, we operate under the brand of Tefal, a UK brand leader in Cookware with a presence in Electrical Cooking & Food Preparation, Linen Care and Floorcare. As Tefal, we are a well-known brand with a strong product portfolio and have a partnership with world-renowned chef Jamie Oliver and other brand collaborations with the likes of Nespresso. Our modern office, located in the scenic Ditton Park in Datchet, offers a state of the art and modern facilities. Set amidst tranquil surroundings, our workplace fosters an atmosphere that ignites creativity and encourages collaboration. We’re proud to have been accredited as a Great Place to Work in both 2022 and 2024, and we continuously strive to improve. Join us and be a part of our journey! Job Overview: As the After Sales & Operations Manager, you will lead the after-sales and reverse flow operations across Groupe SEB UK & Ireland, accountable for the operational, strategic and financial performance of the department. You will shape and deliver the local After Sales strategy, managing service partner networks, leading critical issue resolution and ensuring compliance with consumer laws across the UK and Ireland. Key Responsibilities as the After Sales & Operations Manager at Groupe SEB: • Define and implement the After Sales and reverse flow operations strategy for the UK & Ireland and ensure that they are in line with corporate guidelines., • To drive operational efficiency in After Sales operations by analysis of After Sales & reverse flow operations KPIs and financial performance to identify gaps, risks and improvement opportunities, and lead the delivery of approved action plans., • Pilot all After Sales Service processes and lead the deployment of new processes., • Responsible for quality management and compliance, driving the audit, development, and maintenance of a high-performing After-Sales Service Partner (ASP) network in line with corporate standards., • Define and manage return process and policies for all distributors in line with corporate guidelines and consumer law., • Manage after sales service excellence and consumer satisfaction with Country Contact Centre processes and support resolution of critical claims and liability related-issues in collaboration with Business Units and Legal teams., • Act as a local ambassador for corporate Environmental, Social and Governance (ESG) topics, leading and implementing initiatives locally., • Benchmark performance against industry standards and introduce best practices across the service department., • Ensure compliance with UK and Ireland regulatory requirements, including WEEE and battery regulations, coordinating external audits where required., • Monitor market and legislative developments through trade bodies, adapting service approaches as needed., • Act as a Trusted representative of the Supply Chain leadership team. Qualifications and Skills required as the After Sales & Operations Manager at Groupe SEB: • Proven leadership experience within after-sales, reverse logistics and/or service management environments from a consumer-led or FMCG organisation., • Experience from a Consumer Electronics business is highly desirable., • Demonstrable experience in people development and direct line management responsibilities., • Demonstrable experience in SAP., • Strong understanding of After Sales and Reverse Logistics., • Demonstrated experience managing budgets, P&L responsibility and service cost control., • Excellent stakeholder management, communication and negotiation skills., • Strong analytical capability with a data driven & continuous improvement mindset., • A degree with an engineering background is preferred. Overview on package – After Sales & Operations Manager – Groupe SEB: • Working Monday to Friday., • Hybrid working, 3 days in the office and 2 days from home. Tuesday and Wednesday are our core days for cross-collaboration., • Opportunity to earn a yearly performance bonus., • A modern office environment with the option to work in open areas., • Fun and team building activities within the building – Pool and Table Tennis., • On site-gym that is accessible 24/7., • Discounted lunches (we provide a weekly allowance)., • On-site parking and a free bus service from Datchet and Slough station., • Dental and Private Health care options. EO Statement: Groupe SEB UK is an equal opportunities employer committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and are dedicated to eliminating discrimination and promoting equality of opportunity throughout our organisation. Join us in our mission to build a culture where everyone feels valued, respected, and empowered to succeed.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre.Work at the forefront of Customer Experience (CX) Solutions.Leverage AI and modern technology.German Language Grade: C1 and above.Our client is a market leader in Contact Centre and AI technology.They are partnered with global corporations

Senior Technical Account Manager - Unified Communications / CCaaS.Applicants must be based in Germany and able to speak professional level German (C1 and above).Our client is a market leader in Unified Communications & Contact Centre solutions.A leader within the magic quadrant and partnered with gl

Product Manager - UC and Contact Centre. We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services.

Garden Centre Manager | Surrey Salary: DOE Are you a well-established Garden Centre Manager looking for a fresh challenge in the garden retail world? Are you commercially minded and passionate about delivering exceptional customer service and leading teams in a fast-paced environment? If so, this could be the ideal next step in your career. About the Business We are working with a highly respected garden centre group, celebrated for their wide-ranging plant collections, quality gardening products, and inspiring outdoor living solutions. These centres are more than just retail spaces - they're vibrant community hubs where customers come for expert advice and inspiration. Why Join Them? Join a dynamic, forward-thinking business with a strong community reputation. Enjoy genuine opportunities for career growth and professional development. Be part of a supportive and collaborative team culture. Benefit from generous employee discounts across their product ranges, a bonus and many more. Free on-site parking available. Role Overview As Garden Centre Manager, you'll be a key player in the day-to-day running and ongoing success of the centre. Working closely with the team and your line manager, your focus will be on ensuring a first-class customer experience while keeping everyone motivated, engaged, and productive. The Ideal Candidate Garden Centre Management experience is essential. Someone with a proactive, commercially minded approach. Strong leadership and people management skills. Customer-first mindset. Organised, efficient, and able to juggle multiple priorities. A passion for plants and gardening is not essential, but is preferred. Flexible to work weekends and peak trading periods as needed. Commercially aware with a focus on driving sales and maximising profitability. How to Apply If you're ready to take the next step in your retail career and are passionate about garden centres, we'd love to hear from you. For an informal chat, contact Michail on 01780 480530 or email TPBN1_UKTJ

Interim Site Manager – Slough (Data Centre) £300 per day (outside IR35) – Starting in July Trevett Services are working with a leading contractor to source an Interim Site Manager for a 7 month contract paying £300 per day (outside IR35). Working within a high-profile Data Centre in Slough, the Project Manager will be responsible for a specific “CRAH Replacement Works” project across the campus. Additionally, the Site Manager will manage and oversee the subcontractors responsible for the installation and delivery of the “CRAH Replacement Works”, as well as conducting commissioning calls with the end client. About you: • You will hold a valid CSCS Card, • You will hold a valid SMSTS Card, • You will have a valid First Aid certificate, • You will have experience of Data Centres, • You will have experience of CRAH Systems My client is looking for a well organised Site Manager with excellent communication and stakeholder management skills. For more information, please contact Marcus May

Interim Change Manager (Contact/Call Centre experience essential). We are partnering with a leading services organisation to appoint an experienced Interim Change Manager (Contact/Call Centre) to drive a critical transformation programme across multiple customer service operations. Proven track reco

Morson Human Resources Limited is seeking a Parts Team Manager in Weston-super-Mare to lead a contact centre-based operational team.

We are supporting a leading UK Healthcare organisation undergoing significant transformation across its customer operations and are seeking an experienced Interim Contact Centre Programme Manager to lead a complex, multi-site programme. Interim Programme Manager - Call / Contact Centre. This role wi

Manage sales teams, drive performance, and ensure customer satisfaction in a fast-paced sales environment.Focus on team development and achieving sales targets.

Proven track record delivering contact centre / call centre transformation programmes. Interim Change Manager (Contact/Call Centre experience essential). We are partnering with a leading services organisation to appoint an experienced Interim Change Manager (Contact/Call Centre) to drive a critical

Manage sales teams, drive performance, develop employees, and ensure customer satisfaction.

Were looking for a Team Manager who understands that in a contact centre environment, leadership is constant.

As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and friendly environment.

Theatre Operations Manager - Hayes, London. The role demands significant cross-company working and close engagement with Parkwood Theatres central executive team, other Parkwood Theatre Operations Managers, our Client London Borough of Hillingdon and the wider Parkwood Leisure head office su

To carry out any task deemed necessary by the Operations Manager. The ideal candidate would ideally hold a Counterbalance Forklift Licence or who is willing to go through the FLT Training to join our team at the Tamworth Operations Centre to assist with our Washrooms, Healthcare and Floorcare Divis

Please contact us to request accommodation. PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. We are currently seeking a Data Operations Manager to join our Por

Our client a national affordable housing organisation requires a Senior Operations Property Manager to join there expanding property services team to manage and lead a team of surveying staff to manage the stock of their affordable housing portfolio. If you would like more information or to apply fo

As Revenue Operations Manager, you will own the analytical and operational infrastructure that powers our Travel Commercial organisation. It will cultivate the skills — stakeholder and programme management, structured problem definition, and data-informed prioritisation — that have typically hel

As a manager of field service technicians you must be able to provide constructive feedback, manage their activity in the field and performance. The Regional operations manager will take ownership and responsibility for building a strongly motivated team of field service technicians with clear goals

As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards.

Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care.

General / Operations Manager - Nutraceutical Industry. A global business that specialises in vitamins/supplements is looking for an Operations Manager to develop and drive its UK offering.

If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focu

We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We are looking for an experienced Legal Operations Manager to provide critical operational support to our in‑house Legal func

We are currently assisting one of our clients, a Europe-based proprietary trading firm, in hiring an experienced.In this role, you’ll act as the key bridge between trading, risk, and technical teams, ensuring every project is delivered on time, aligned with business goals, and backed by precise da

The will be based in Manchester City Centre, with 4 days onsite 1 day remote working + other flexibility for remote when needed.

We are seeking a highly organized, proactive, and detail-oriented Project & Operations Manager to join our team.

Are you an experienced leader with a passion for delivering outstanding care? Komplex Care is seeking a dynamic Regional Operations Manager to join our expanding team. Develop and implement person-centred care plans. Proven experience in a managerial role within care.

Do you have any questions or difficulties with your application? Please contact me at. As Operations Manager, you’ll help build and operate a reliable, user-friendly EV charging network that supports the transition to a fossil-free future. People take centre stage: Become part of a dynamic, ambiti

Were hiring for a driven and experienced.This business is going through a major growth phase scaling from.Youll be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence.If youre used to running a brokerage and

As Revenue Operations Manager UK , you will be the architect of sales operations across our Marketplace and Private Office (VIP client) motions globally (EMEA, Americas, APAC) — and the Growth leadership team’s primary operating partner.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes. Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the hi

Hi, we’re Penfold - we’re on a mission to help everyone save enough to be comfortable in later life by making pensions accessible and engaging!.There’s over a trillion pounds in UK pensions, but the industry is full of traditional providers with outdated products and poor customer service.Penf

An exciting opportunity has arisen for an Operations Manager to join a growing team within the luxury beauty industry.