Contact centre manager jobs in Newcastle Upon TyneCreate job alerts

Site 132kV SAP Full-Time, Permanent Scotland or London, Home Based with travel to sites The Role: We are looking for a 132kV Site SAP to take technical ownership of a designated OFTO site, ensuring safe, efficient, and well‑planned delivery of all works. You will combine SAP responsibilities together with oversight of asset planning and execution. Working closely with the Project Manager, you will support cost‑effective project delivery, champion HSEQ standards, and maintain strong customer engagement through regular communication and monthly reviews. What you'll be doing: • Oversee technical aspects of the OFTO site, ensuring asset‑related work is planned and delivered to a high standard., • Translate asset management plans into site‑level programmes with Project Engineers and the central engineering team., • Ensure technical requirements are met and escalate risks or issues when needed., • Produce monthly reports on asset condition, performance and emerging issues., • Prepare technical reports for engineering review., • Promote strong HSEQ standards on site through safety observations, non‑conformance reporting and support of improvement actions., • Coordinate with the Operational Planning Manager to ensure resources align with site plans., • Work with stores and supply chain teams to confirm tools, equipment and contractor arrangements., • Carry out SAP duties including outage planning, switching, safety documentation and demarcation up to 132kV., • Liaise with the control centre, NESO and wind farm operator safety teams., • Act as Authorising Engineer when required and contribute to authorisation panels and training., • Mentor SAPs progressing toward authorisation., • Act as the main customer contact through regular communication and monthly meetings., • Support the Project Manager with commercial tasks including budgeting and cost management. What we're looking for: • Hands‑on experience as a Senior Authorised Person on 132kV systems., • Strong understanding of HV safety standards and UK Electricity at Work Regulations., • Excellent problem‑solving and analytical abilities., • Clear, effective communicator with strong leadership skills., • Confident managing client relationships and leading technical discussions., • Degree or HND in Electrical Engineering preferred. About us: James Fisher is a global engineering services company with over 50 years of experience delivering complex offshore energy projects in some of the world’s most challenging environments. We operate across Energy, Defence, and Maritime Transport, leveraging cutting-edge technology and deep expertise to support the full lifecycle of our customers’ assets. In the Energy Division, we provide safe, efficient solutions across oil & gas and renewables - from well support and full-field decommissioning to integrated services for offshore wind and expert subsea inspection, repair, and maintenance. Our work helps operators extend asset life, reduce downtime, and respond rapidly to operational challenges, driving the global shift toward a cleaner, more sustainable future. Visit our website at: ___ For more information about our values and behaviours, follow the link: ___ If this sounds like the ideal next step in your career, then click ‘apply’ now! Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment. At James Fisher and Sons, we are committed to taking positive action on diversity and strongly encourage applications from candidates of all backgrounds. We are proud to be a Disability Confident employer and recognise that our success is driven by the talent and diversity of our workforce. To support an accessible and inclusive recruitment experience in the UK, we partner with Vercida. You can learn more about our approach by visiting our company page: ___

Coffee Field Service Engineer\n\nJob title: Coffee Field Service Engineer\n\nLocation: Newcastle\n\nSalary: Up to c£37,500 pa. Up to £33,000 per annum + c£4,500 for working 1 in 4 weekends + vehicle + pension + other benefits.\n\nHours: 7am-4pm (leave at 7, home at 4),\n\nThis is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Newcastle and the surrounding area. Salary up to c£37,500 per annum + including working 1 in 4 weekends + vehicle + pension + other benefits\n\nRequirement\n\nA highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail.\n\nMechanical experience and knowledge required along with a full and fairly clean UK driving license.\n\nPosition Description\n\nPromote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.\n\nResponsibilities:\n\n * Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.\n\n * All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.\n\n * Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.\n\n * Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.\n\n * Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.\n\n * Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.\n\n * Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.\n\n * Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.\n\nKnowledge, Skills & Experience:\n\n * A confident individual with a passion for customer service\n\n * Excellent understanding of coffee quality and associated equipment\n\n * Demonstrates strong problem solving skills with an electrical mechanical background\n\n * Computer literate with a clean driving licence\n\n * Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)\n\nSalary: Up to £37,500 (OTE). Up to £33,000 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.\n\nIf you feel this role to be a good match for your skills and experience we look forward to hearing from you

Operations Manager - UK & Ireland - Expression of Interest RED are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. RED Site Services (RSS) is a division of RED Engineering Design that specialises in designing, commissioning, and validating state-of-the-art systems for mission-critical buildings across various sectors, including Technology. With offices in Europe, the Middle East, and Asia, we manage projects in numerous countries worldwide. Due to an increased project pipeline, we are expanding our Commissioning Team within RED Site Services. We are seeking passionate, innovative, and energetic Operations Managers to manage a portfolio of Data Centre projects across the UK and Europe. The successful candidates would be based in one of our UK/Ireland offices – London, Newcastle, Bicester, Cork or Dublin. About the roles: You will be a key player in helping to deliver the commissioning management services on a range of commercial and mission critical buildings for top tier main contractors, clients and end users. You will join a growing team of passionate engineers dedicated to project delivery, reporting directly to the Operations Director. Your responsibilities also include: • Represent Red at meetings with customers, professional teams and contractor teams as required., • Maintaining close liaison with clients, suppliers, and team members to ensure successful project delivery and support business development., • Supporting the delivery of commercial bids to secure new and additional work., • Senior members of the team will be expected to lead a team of commissioning managers across a wide range of projects in the commercial, residential, pharmaceutical and technology sectors, • International travel may be required to support projects, develop and maintain contact with other offices within the group, attend events, and visit clients/partners. Role Requirements • A minimum of 10 years working in Commissioning in a similar role or 12 years in a related industry/ engineering discipline, • Willingness to travel and work in diverse environments and conditions, collaborating with local teams across various regions and engaging with clients, partners, and suppliers internationally., • Bachelors degree in engineering or equivalent is desirable, • Demonstrated commitment to continuous professional development, including membership in at least one relevant professional institute in the built environment or energy industry, and working towards corporate membership is desirable., • Fluency in English is essential, • A UK driving license or equivalent would also be desirable. Benefits RED offers a variety of benefits, including but not limited to: • 23 days annual leave rising to 28 days annual leave over 5 years’ service, • Holiday purchase and buy back scheme, • Hybrid Working, • Contributory company pension scheme, • Healthcare Scheme (Company funded cover is dependant on level), • Non-contractual bonus awards, • Training sponsorship, • Charity volunteering leave, • Wellness days/ initiatives., • Salary commensurate with experience., • Our people work in friendly teams with a collaborative approach and mentoring support from talented leaders., • We offer a comprehensive benefits package and are an equal opportunities employer. Application Process By submitting your application, you are indicating your interest in this position. Should a vacancy arise that aligns with your skills and experience, we will contact you accordingly: • A 1st stage interview lasting 1 hour with Senior members of the team., • A 1-hour final interview with senior members of the team. Please note that additional stages may be required, depending on the availability of team members and other factors. Any changes or additional stages in the process will be communicated to you accordingly. *This role will ideally suit those with the right to live & work in the UK without restrictions.

Site 400kV SAP Full-Time, Permanent Scotland or London, Home Based with travel to sites The Role: We are seeking a Site 400kV SAPs to join the James Fisher Renewables team. In this role, you will take full technical ownership of designated OFTO sites, providing leadership in asset planning and execution while ensuring safe, structured, and efficient delivery of all work. As the technical lead on site, you will serve as the primary point of contact for the client on all technical delivery matters. Working closely with the Project Manager, you will help manage P&L and deliver cost-effective solutions. Throughout, you will champion HSEQ standards, maintain strong customer engagement, and ensure alignment with asset management strategies to achieve operational excellence. What you'll be doing: • Own technical oversight of the assigned OFTO site., • Translate asset management plans into executable site-level programmes., • Ensure technical requirements are met across all activities, escalating risks or issues to the engineering team., • Lead monthly reporting on asset condition, performance, and emerging issues., • Write technical reports on asset issues for engineering review., • Check NEDeRS and implement operational restrictions on a site level., • Champion HSEQ standards on site in liaison with the HSEQ team., • Liaise with the Operational Planning Manager to ensure resource availability and alignment with site plans., • Interface with stores and supply chain to confirm tools, equipment, and contractor engagement., • Perform SAP duties including outage planning, switching, safety documentation, and demarcation up to 400kV., • Liaise with control centre, NESO, and wind farm operator safety coordinators., • Act as Authorising Engineer where required, contributing to authorisation panels and training programmes., • Provide training mentorship for SAPs progressing toward authorisation., • Lead customer interface through monthly meetings and regular communications., • Work closely with Project Manager for commercial oversight, including cost management and budgeting. What we're looking for: • Advanced technical knowledge of HV systems up to 400kV., • Ability to manage complex stakeholder relationships., • Experience in budget ownership., • Proven track record in HSEQ compliance and operational excellence., • Significant hands-on experience as an Authorised Person on 275kV/400kV systems., • In-depth knowledge of HV safety standards and UK Electricity at Work Regulations., • Strong problem-solving and analytical skills., • Excellent communication and leadership skills., • Ability to manage client relationships and lead technical discussions., • Degree in Electrical Engineering or equivalent preferred. Why join us? • Competitive salary and benefits package aligned with experience (Private Medical Insurance, Company Pension, Life Assurance, etc.), • Clear pathways for career development and organisational visibility., • Inclusive and supportive culture that values individual contributions., • Meaningful work with impact across safety, innovation, and global operations. About us: James Fisher is a global engineering services company with over 50 years of experience delivering complex offshore energy projects in some of the world’s most challenging environments. We operate across Energy, Defence, and Maritime Transport, leveraging cutting-edge technology and deep expertise to support the full lifecycle of our customers’ assets. In the Energy Division, we provide safe, efficient solutions across oil & gas and renewables - from well support and full-field decommissioning to integrated services for offshore wind and expert subsea inspection, repair, and maintenance. Our work helps operators extend asset life, reduce downtime, and respond rapidly to operational challenges, driving the global shift toward a cleaner, more sustainable future. Visit our website at: ___ For more information about our values and behaviours, follow the link: ___ If this sounds like the ideal next step in your career, then click ‘apply’ now! Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment. At James Fisher and Sons, we are committed to taking positive action on diversity and strongly encourage applications from candidates of all backgrounds. We are proud to be a Disability Confident employer and recognise that our success is driven by the talent and diversity of our workforce. To support an accessible and inclusive recruitment experience in the UK, we partner with Vercida. You can learn more about our approach by visiting our company page: ___

Pacific International has been retained by a leading industrial machinery manufacturer in Europe. This business is looking to bring aboard an experienced Director of Business Process Excellence Innovation to work in the organisations centre of excellence. Based in Europe, the successful candidate will bring a strong track record in transforming R&D and innovation processes, driving faster and more predictable product development outcomes, and embedding Lean, data‑driven ways of working. Operating at both strategic and hands‑on levels, this individual will play a key role in accelerating time‑to‑market, improving product quality, and delivering measurable commercial value across global product portfolios. Key Responsibilities • Drive faster, more predictable innovation outcomes across R&D, • Embed data‑driven decision‑making within product development, • Deliver measurable business value (cost, speed, quality, revenue), • Develop a multi‑generation product roadmap spanning 10–15 years, • Lead transformation of the end‑to‑end NPD lifecycle, • Align NPD processes with business strategy, customer needs, and market dynamics, • Lead Lean Six Sigma deployment within R&D and Innovation functions, • Identify and eliminate inefficiencies across development, design, testing, and validation, • Optimise time‑to‑market, development cost, and product success rates Candidate Profile • Minimum 10+ years’ experience in R&D, Innovation, or Product Development, • Proven track record in R&D process improvement and transformation, • Extensive experience leading Lean Six Sigma initiatives (Black Belt / Master Black Belt), • Strong expertise in: New Product Development (NPD), Design for Six Sigma (DfSS) and Stage‑Gate and/or Agile frameworks, • Experience in a manufacturing or industrial environment (preferred), • Structured, innovation‑driven mindset with strong problem‑solving skills, • Ability to translate customer needs into engineering requirements, • Strong analytical, systems thinking, and stakeholder influencing skills, • Comfortable operating both strategically and hands‑on, • Proven ability to coach and develop technical teams, • High resilience and capability to drive change in complex organisations Qualifications & Skills • Lean Six Sigma Master Black Belt, • Design for Six Sigma (DfSS), • Experience with Innovation and Stage‑Gate frameworks, • English (full professional proficiency) For further information on this position and a confidential discussion about your career please contact Ebba Gotthard, Client Deliver Manager - though we ask you to apply directly through this LinkedIn post to make sure your application is reviewed. Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape. Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally. Diversity Statement: At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

Stax is partnering with a venture-backed (Series A) AI company building advanced virtual agents designed to automate complex operational workflows for enterprise organisations. Following recent investment and strong early traction, the company is entering an exciting phase of growth and expanding its engineering team to support the next generation of its platform. Revenue increased by 400% in Q4 2025, and the company is targeting a further 4x increase in revenue as it continues to scale. The leadership team includes engineers and researchers from organisations such as Apple, Oxford University, and Cambridge University, bringing together deep technical expertise and world-class research backgrounds. Their platform enables organisations to deploy intelligent agents capable of learning, adapting, and executing real operational processes. At the heart of this vision is a platform that allows these agents to be trained, evaluated, and continuously improved as they interact with real-world workflows. The company is now hiring an AI Engineering Manager (Agentic) to lead the development of this core platform and help define the architecture behind the next generation of intelligent automation systems. This role will report directly to the CTO and lead a team focused on building and scaling the company’s agent platform. The Opportunity This is a senior technical leadership role focused on shaping the systems that enable intelligent agents to learn, evolve, and operate reliably in production environments. You will work closely with engineering and product leadership to define the technical direction of the platform while leading a team of experienced engineers responsible for building and scaling it. This is an opportunity to play a key role in defining the architecture behind a rapidly evolving AI platform and to help shape the future of intelligent automation. Technology Environment The platform sits at the intersection of AI systems, automation, and scalable platform engineering, typically involving technologies such as: • Large language model–driven systems, • AI-assisted automation and orchestration, • Intelligent workflow systems, • Data pipelines and evaluation frameworks, • Distributed platform architectures What We’re Looking For Core Experience • Strong experience building complex software platforms or distributed systems, • Experience working with AI-driven or automation-focused products, • Ability to define and deliver technical vision for a platform or product area, • Experience leading or mentoring senior engineering teams, • A strong systems-thinking and platform engineering mindset Additional Experience • Experience in high-growth technology environments, • Exposure to enterprise-scale software systems, • Familiarity with automation, workflow platforms, or AI evaluation approaches Why This Role Matters This platform sits at the centre of how the company’s technology evolves. Every system built and every workflow automated contributes to improving the intelligence and capability of the platform. Building the right architecture will enable the product to scale efficiently while continuously improving over time. This role offers the opportunity to shape that foundation and have a meaningful impact on the future direction of the technology. Apply If you're excited about shaping the architecture behind next-generation AI platforms and tackling complex technical challenges, we’d love to hear from you. Apply directly or reach out to Stax for a confidential conversation. Due to the high volume of applications we receive, we may not be able to respond to every applicant individually. However, we will endeavour to contact candidates whose experience most closely aligns with the requirements of the role.

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. But for now - let's talk about the role and who we're looking for… Kick‑start your career with an apprenticeship where you'll learn on the job and support something that matters. You'll manage your own territory, build strong retailer relationships and help drive sales for Good Causes. Gain hands‑on experience, coaching and a Level 4 Sales executive qualification to grow into a Retail Growth Executive. You’ll learn how the Retail Sales Team operate as the face of The National Lottery to our retailers, supporting them to drive sales through outstanding in‑store standards, retailer training and commercial insight. This role blends real‑world experience with structured learning, giving you the skills and confidence to grow into a fully competent Retail Sales Executive. • Support the Annual Business Plan by delivering key messages and marketing updates to our retail network, • Review activity against agreed measures, working cross‑territory or regionally as needed, • Bring retail insight, new ideas and improved ways of working into Allwyn through team meetings and 1:1s with your Retail Sales Manager, • Use sales data and local insights to identify growth opportunities within your territory., • Manage and plan store visits across your assigned territory, ensuring you're well prepared for each visit., • Build and maintain strong relationships with retailers to drive great in‑store execution and advocacy of The National Lottery, • Proactively drive high in‑store standards and deliver key messages that support sales performance, • Support retailers with training, compliance requirements and player‑protection standards through the Retail Training Centre (RTC), • Develop a strong understanding of your territory, retailer performance, competitor activity and local market trends, • Review your territory's performance against key KPIs and discuss outcomes with your line manager., • Promote responsible play and ensure retailers meet player protection requirements., • Drive your own development through the Retail Sales Academy (RSA) and your Level 4 Sales Executive Apprenticeship, • Engage fully in all apprenticeship learning, coaching sessions and structured training modules., • Training primarily takes place across your assigned retail territory, • You will receive ongoing coaching from your Retail Sales Manager and support from the Retail Sales Academy as well as your apprenticeship training provider, • A minimum of 20% off‑the‑job training will be delivered through virtual learning, workshops and practical application related to your apprenticeship as well as on the job learning, • Team meetings, development sessions and regional workshops may occasionally take place at central locations, • Monday-Thursday: 9:00am-5:30pm, • Friday: 9:00am-5:00pm, • Total: 37 hours per week, • This is a field‑based role requiring daily travel across your assigned territory. You don't need previous sales experience to apply — that's what the apprenticeship is for. • Curious, eager to learn and ready to bring new ideas, • Confident engaging with people and building relationships, • Commercially aware with an interest in sales or retail, • Comfortable analysing numbers and spotting trends, • Able to deliver simple training messages with confidence, • IT literate and able to use tools to analyse performance, • In possession of a full UK driving licence with flexibility to travel, • Demonstrates a growing understanding of Allwyn, The National Lottery, and how the Retail Sales Team supports returns to Good Causes, • Can explain key messages, brand purpose and the role of retailers with increasing confidence as learning progresses, • Actively participates in all apprenticeship learning, workshops and off‑the‑job training, • Completes learning modules, assignments and development milestones on time, • Applies new knowledge and skills during store visits and team interactions, • Seeks feedback, reflects on progress and shows commitment to personal growth, • Shows developing confidence in using tools to analyse sales performance, • Begins to recognise trends, retailer challenges and growth opportunities with support, • Uses data to inform conversations with retailers as capability grows, • Supports retailers to deliver high in‑store standards, applying training and guidance learned through the apprenticeship, • Demonstrates accuracy and consistency during store visits, with increasing independence, • Builds positive relationships with retailers through clear communication and a professional, friendly approach, • Shares key messages effectively and gains confidence in delivering simple training, • Contributes positively to team meetings and cross‑territory collaboration, • Manages time well, plans store visits effectively and adapts when priorities shift, • Takes ownership of tasks, following through on agreed actions, • Uses tools, systems and processes accurately while learning best practice, • Understands and promotes responsible play standards From there, development pathways include: • Senior Retail Sales Executive, • Territory Manager, • Retail Sales Manager About us: We've developed ground‑breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation – We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we’ll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Here’s a list of some of the fantastic benefits we offer: • Company bonus scheme, • Matched pension contributions up to 8.5%, • 26 days annual leave + 2 Life Days (and bank holidays), • Complimentary Private Medical, • Life Assurance, • Enhanced Maternity & Paternity leave, • £500 wellness allowance, • Access to nutritional advisor and personal trainers, • Discounted Health Assessments, • Complimentary Financial coaching #J-18808-Ljbffr

Location: Newcastle, United Kingdom Reporting to: Senior Patient Support Manager Remuneration: £32,000 per annum Contract Type: Permanent / Full time - 40 hours per week Location: Psychiatry UK, Patient Help & Support Centre, Newcastle upon Tyne, UK Closing Date for applications: Wednesday 29th April 2026 Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient‑centred care. A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full‑time role. As part of a leading online mental health service, you'll collaborate with innovative, forward‑thinking professionals in a dynamic, multidisciplinary team committed to making a real difference. The Real Time Analyst plays a critical role in ensuring the Patient Help & Support Centre runs smoothly and efficiently. By balancing customer demand, agent availability, and service level targets, this role keeps operations aligned and responsive throughout the day. Combining proactive workforce planning with real‑time performance monitoring, the Real Time Analyst identifies emerging trends, makes informed adjustments, and communicates clearly with stakeholders to maintain optimal service delivery. At the heart of the contact centre, this role has a direct impact on both patient experience and team performance—reducing wait times, supporting agents, and enabling the business to operate at its best. This is an ideal opportunity for someone who enjoys working with data, making quick decisions, and collaborating across teams to drive operational success. • Forecast contact volumes using historical data, trends, and business insights., • Build and maintain agent schedules that align staffing levels with forecasted demand., • Manage annual leave, training, and offline activities to minimize service disruption., • Support capacity planning for new campaigns, channels, or product launches., • Monitor live queues, agent adherence, and service‑level performance across all channels., • Take immediate action to address deviations (e.g., reassigning staff, adjusting breaks, escalating issues)., • Communicate real‑time updates to team leaders and operations managers., • Track and report intraday performance, highlighting risks and recommending solutions., • Produce daily, weekly, and monthly performance reports., • Analyse trends in AHT, shrinkage, occupancy, and schedule adherence., • Identify operational inefficiencies and propose improvements., • Maintain accurate data within WFM systems and dashboards., • Work closely with Team Leaders, Patient Support Manager, Service Delivery Team, HR, and Training teams., • Provide insight and recommendations during operational meetings., • Proficiency with Workforce Management tools., • Strong Excel/Google Sheets capability for data manipulation and reporting., • Understanding of contact centre KPIs and operational metrics., • Experience in a contact centre environment (real‑time or planning preferred)., • Familiarity with WFM systems and telephony platforms. We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. #J-18808-Ljbffr

A leading airline in the UK is looking for a Senior Manager - Contact Centre to lead their Customer Care team. This role involves overseeing a large contact centre team, ensuring high-quality customer outcomes across all channels.

A leading airline company in the United Kingdom is seeking a Senior Manager for their Contact Centre.

Leadership experience within a contact centre or similar operational environment. Strong understanding of sales and service delivery in a contact centre setting. Join British Airways as a Senior Manager - Contact Centre, where you'll take on a significant leadership role at the heart of our Customer

Paint Technician Location: Newcastle Salary: £32,000 - £40,000 OTE £50,000 Hours: Monday to Friday 8:00am - 5:00pm Ref: 30293 We are currently recruiting for an experienced Paint Technician to join a reputable bodyshop within the automotive industry in Newcastle. This is a fantastic opportunity for a skilled individual to work with a forward-thinking team, using the latest equipment and techniques to deliver high-quality finishes. Company Benefits: • Competitive salary and bonus structure. • Ongoing training and development. • Supportive team environment. • Opportunities for career progression. Paint Sprayer Key Responsibilities: • Carry out all spray-painting work to the highest standards. • Prepare vehicles for painting including masking, sanding, and priming. • Mix and match paint colours to ensure a perfect finish. • Maintain a clean and safe working environment. • Work efficiently to meet deadlines and productivity targets. Paint Sprayer Requirements: • Proven experience as a Spray Painter in a bodyshop or similar environment. • Strong attention to detail and commitment to quality. • Ability to work independently and as part of a team. • Knowledge of health and safety regulations. • ATA accreditation (desirable but not essential). How to Apply If you have any further questions, then please submit your application so we can discuss through the opportunity and your CV. Please note all applications will be strictly confidential and we won't send your CV out without talking with you first. Jordan O'Connor SCOVT Octane Recruitment is a leading recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Senior ATA Panel Technician, Senior ATA Panel Technician, Paint Sprayer, Paint Technician, MET Technician, SMART Repair Technician, Cosmetic Repair Technician, ADR Technician, Bodyshop Estimator, Vehicle Damage Assessor, VDA, Bodyshop Manager, Assistant Bodyshop Manager. Octane Recruitment covers a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments

Location: Newcastle About the role We know insurance is personal, and that's why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you'll help customers manager and service their policies. You'll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care. What's in it for you? Tesco Colleague Clubcard: 10% discount (15% every payday weekend). Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership. Generous leave: 7.2 weeks' holiday (including Bank Holidays). Family support: Enhanced maternity, paternity, and shared parental leave policies. Exclusive offers from top brands and partners. Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary. By the way, we know it's important to balance work everyday life commitments, so talk to us about any flex you need at the interview. We're happy to exploring part time and flexible working opportunities, across our business. What you'll be responsible for Delivering excellent customer service across every interaction. Managing high call volumes while maintaining a positive, engaging approach. Educating customers about our full range of products and services (training provided). Handling inbound and occasional outbound calls. Applying judgement to resolve customer queries efficiently. Promoting our digital channels to help customers self-serve where appropriate. Recording all customer interactions accurately and promptly. What you'll need A passion for delivering excellent customer experiences. Previous contact centre experience is desirable, but transferable. experience from retail, hospitality, or leisure is equally valued. Clear and confident communication skills, both written and verbal. Strong technical capability you'll regularly use multiple systems simultaneously. Empathy, resilience, and adaptability in a fast-paced environment. Important information You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks. Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make everyday a little better. How to apply We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more

A leading low-cost airline in Greater London is seeking a Finance Manager for its Disruption and Customer Contact Centre.

A leading technology solutions provider is seeking an experienced Contact Centre Manager to lead their 24/7 customer service team until the end of May 2027.

Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment. Proven senior managerial experience in a large commercial or public sector call centre environment. Experience working within a Contact Centre environment.

Contact Centre Manager (FTC to End May 2027) page is loaded## Contact Centre Manager (FTC to End May 2027)locations: Swindon, Wiltshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R2121955Title:Contact Centre Manager (FTC to End May 2027)**This role is F

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performanc

We’re looking for an experienced Contact Centre Manager who has a passion for delivering exceptional customer service to join our growing customer support team. Strong understanding of contact centre metrics and proven track record of achieving these. Previous experience of managing a Contact Cent

We’re looking for an inspiring Contact Centre Manager to lead a high-performing team at the heart of a busy and exciting operation in the West Midlands. As Contact Centre Manager, you’ll take ownership of daily operations, ensuring exceptional customer experience while leading, coaching, and emp

A leading airline company is seeking a Senior Manager - Contact Centre to lead a multi-channel team of up to 500 employees. This role involves driving performance, delivering commercial outcomes, and developing leadership capability across the contact centre. The ideal candidate will have strong lea

Contact Centre Manager (FTC to End May 2027). Proven experience in a Helpdesk/Contact Centre Manager or customer service support leadership role. This role is ideal for someone with a strong background in Contact Centre/Helpdesk environments, excellent leadership skills, and a passion for driving se

A leading low-cost airline based in Luton is seeking a Finance Manager for its Disruption and Customer Contact Centre.

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. Finance Manager - Disruption and Customer Contact Centre. You will p

Business Manager - Automotive Contact Centre. Veritas Careers are recruiting for an established and highly successful automotive retailer that requires a Business Manager to join their busy contact centre. A technical knowledge with regards to finance products and regulation would be essential; maki

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Please do not contact the recruiter directly. Supporting the Pharmacy Manager with day-to-day operations.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Please do not contact the recruiter directly. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Leading, coaching and developing a team of Account Managers, you will inspire high performance across inbound and outbound sales a

Previous front-of-house or receptionist experience within a health centre. Please do not contact the recruiter directly. Our GP Front Desk team plays a critical role in shaping the patient experience, acting as the first point of contact for our private patients and ensuring a seamless journey throu

Please do not contact the recruiter directly. Producing weekly rotas following the manager's guidelines.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Dealer Contact Centre & Funding Advisor. Has Call/Contact centre/telephone-based experience (desirable but not essential). SCUK Dealer Contact Centre & Funding Advisor (12 month FTC).

Please do not contact the recruiter directly. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Please do not contact the recruiter directly. You can request an adjustment by speaking to your Talent Acquisition contact.

Please do not contact the recruiter directly.

Please do not contact the recruiter directly. Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. Whether you’re seeking entry-level employment or a new opportunity to expand your profession,