Customer service manager jobs in Newcastle Upon TyneCrear alertas

Working with the management team to organise and execute special events for staff to ensure staff are motivated. As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running

Job Title: Field Service Engineer Location: Northeast Region Pay Range/details: £41,237.39 per annum (OTE £55,000 – £60,000) Contract Type: Permanent Omega are supporting a global manufacturer of packaging and processing equipment in their search for a Field Service Engineer to join their service team covering the Northeast region. Key Responsibilities – Field Service Engineer • Carry out scheduled and preventative maintenance in line with agreed customer service contracts, ensuring equipment performance and uptime are maintained., • Diagnose faults and undertake mechanical and electrical repairs on customer equipment, with a strong electrical bias., • Develop existing service contracts by identifying opportunities to increase revenue through spares, consumables, OEE improvements, and additional service offerings., • Prepare detailed service reports documenting work completed, faults identified, and recommendations for both internal use and customer reference., • Promote and advise customers on aftersales products and service solutions offered by the service department., • Act in an advisory capacity regarding customers’ spare parts holdings to minimise downtime and improve operational efficiency., • Build, maintain, and develop strong customer relationships, always representing the business professionally., • Carry out additional duties or special tasks as reasonably requested by the Field Service Manager. Qualifications & Requirements – Field Service Engineer • Relevant engineering qualification (mechanical, electrical, or similar discipline)., • Proven experience carrying out both mechanical and electrical maintenance, ideally with an electrical bias., • Background within the food, packaging, or similar manufacturing environment., • Strong fault-finding, problem-solving, and customer-facing skills., • Full UK driving licence and willingness to work away from home and weekends as required. What we can offer – Field Service Engineer • 10 days on / 4 days off rota, including working away and weekends as per business needs., • Significant overtime opportunities., • Annual bonus of approximately 8% of basic salary., • Private healthcare., • Double-matched pension – up to 16% employer contribution (24% total)., • Premium company vehicle provided., • 25 days annual leave plus bank holidays. For more information on this role, please contact Michael Farrell on 01453 829768 or send a copy of your CV to Candidates who are currently a Field Service Engineer, Service Technician, Maintenance Engineer, or Electrical Maintenance Engineer may be suitable for this position. For details of other opportunities available within your chosen field please visit our website

Product Manager – Road & Compact Equipment – UK Home Based with travel A main UK dealer, specialising within Road & Compact Equipment, are looking for an experienced Product Manager with strong ability in providing expert product advice, recommending solutions and being the "go to" for your area of expertise - Road & Compact Equipment. What’s on Offer: • £50,000 basic salary, • Company car, • Home Based role with travel throughout the UK required - flexibility on candidate location within England, • Health Cash Plan, • Free Physio Access, • 24/7 Private GP Service, • Health & Wellbeing Support and benefits., • Enhanced Sick Pay, • Family Leave – Enhanced maternity, paternity and adoption leave, • IVF Support, • Retirement Support, • Enhanced Pension contributions, • Discounts Platform The Product Manager will be responsible for: • Provide expert product advice on machine applications, performance, specifications, and pricing to support sales and customer requirements, • Define and manage product strategy and roadmap, ensuring alignment with market needs and company goals, • Act as the business expert on product platforms and competitor offerings, delivering insights to guide sales and marketing decisions, • Support strategic machine demonstrations, using measurement tools and productivity data to deliver compelling sales arguments, • Liaise with suppliers and technical teams to assess, design, and approve locally fitted attachments and machine options The successful Product Manager will have: • Experience in the Road/Compact/Heavy Plant Equipment sector - essential, • Familiarity with aftermarket processes, systems, and technical tools, • Well-organised and systematic in approach to tasks, • Strong analytical and negotiation skills, • Excellent presentation and communication skills, • Self-motivated and able to work independently with minimal supervision Apply online or call 0121 726 6590 for a confidential discussion / Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.

Customer Support Manager – Newcastle – circa £50K base + benefits We are recruiting on behalf of an organisation based in Newcastle, who have a Dental Practice Management Software - providing innovative solutions trusted by dental practices across the UK and Ireland. Customer support is the cornerstone to their success, and therefore this role is, and always will be, at the very heart of the business. The Customer Support Manager is responsible for ensuring the dental practice clients receive consistently excellent support that is responsive, empathetic, and effective. You will lead the transformation of the Customer Support team, to consistently deliver high-quality service to our customers on both technical and non-technical queries. A major focus will be to build a culture of ownership, positivity, and continuous improvement within the team. This role also acts as a key voice of the customer, driving enhancements to our processes, products, and overall customer experience. The role currently has 4 direct reports: First Line Support Team Lead, two Second Line Engineers, and an Infrastructure Administrator, and will require some part time resource for internal IT. It will be up to you to make recommendations to the Managing Director for any changes to the team structure, size or shape that will allow them to deliver the best possible service. You will use your leadership skills to motivate, train, and develop team members. You should have strong communication and interpersonal skills to effectively communicate with our customers, listen to their feedback, and take pride in leaving them feeling valued and supported. You prefer talking on the phone to emailing (the vast majority of our cases come via the phones, and our customers need issues fixing quickly when their patients are sitting in the dentist’s chair waiting!). This team is about fast paced, first time resolution of our customers problems, rather than lengthy email exchanges that eventually lead to a resolution. Key Responsibilities: Customer experience & service delivery • Ensure customers receive timely, accurate, and empathetic support that reflects the companies values and commitment to, and understanding of, dental practices, • Monitor service levels, ticket quality, and customer satisfaction, driving improvements where needed, • Resolve complex or escalated issues with professionalism, empathy and urgency, • Build strong relationships with practices to understand their real-world challenges and ensure their needs are represented internally Team leadership & capability building • Lead, coach, and develop the Customer Support team to operate confidently, positively, and consistently, • Build team capability through structured recruitment, induction, training, coaching, QA reviews, and skills development programmes, • Set clear expectations on communication quality, ownership, and follow-through—and help team members meet and exceed them, • Foster a culture of positivity, proactivity, accountability, and continuous improvement, • Identify performance gaps and implement constructive, targeted interventions to improve individual and team outcomes Operational Excellence • Oversee daily support operations, ensuring efficient triage, prioritisation, and resolution of cases, • Own and improve support processes, documentation, knowledge bases, and tooling (e.g., Freshdesk ticketing system, Zoom phone system), • Analyse support trends and root causes to reduce recurring issues and increase self-service, • Work closely with Product, Development, Onboarding, and Training teams to ensure seamless customer journeys and clear escalation pathways, • Prepare and present support KPIs, insights, and recommendations to leadership Customer Advocacy & Cross-Functional Collaboration • Represent the customer’s perspective in product discussions, release planning, and service improvement initiatives, • Act as an internal advocate for quality, reliability, and usability of the SfD platform, • Ensure changes (e.g., product updates, incident responses) are communicated clearly to customers and the support team Leadership of Cyber Security, Infrastructure Administrator, and Internal IT • Provide day-to-day line management, structure, and support for the Infrastructure Administrator and Internal IT, who lead on our cyber security and compliance activities, • Ensure priorities, workloads, and expectations are clear and aligned with business needs, • Facilitate collaboration between Infrastructure, Support, Development, and leadership to ensure smooth operations and timely resolution of infrastructure-related issues., • Draw on the founder and senior technical colleagues for deep technical direction while focusing on people leadership, performance, and accountability., • Encourage a proactive approach to identifying risks, improving systems, and enhancing service reliability. Requirements: Experience & Skills • Proven experience in a Customer Support Manager or Senior Support Lead role within a B2B software or SaaS environment, • Strong track record of improving team performance, coaching others, and building positive team cultures, • Exceptional customer empathy and ability to translate complex technical issues into clear, human language, • Demonstrated ability to create structure, clarity, and accountability within a support function, • Strong problem-solving skills, ability to handle pressure calmly, and willingness to “lean in” to difficult challenges, • Experience with, and good understanding of, ITIL practices, use of support tooling (e.g., Freshdesk), and creating and using KPI reporting Attributes • Genuine customer-first mindset with a drive to make dental practices’ lives easier, • A bias for picking up the phone to talk with customers rather than emailing / messaging, • Positive, proactive, and resilient leadership style—able to motivate, support, and inspire the team, • High levels of ownership, integrity, and follow-through; does what they say they will do, • Collaborative and communicative, able to work cross-functionally and influence without authority, • Continuous improvement mindset, always seeking to raise standards of service and team capability Working Arrangements: The position offered is based out of our Newcastle Upon Tyne office. The working hours are normally: Monday to Thursday, 09:00-17:30 with 1hr for breaks, and Friday, 08:30 – 17:00 with 1 hr for breaks. It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work some weekends & occasional evenings as required.

🚀 We're Hiring: Production Planner (with Sage experience) Are you passionate about planning, logistics, and process optimisation? Do you thrive in fast-paced production environments where every decision matters? If so, we have an exciting opportunity for you to join our dynamic team. Role Overview: As a Production Planner, you will play a key role in supporting the Materials Manager by developing, coordinating, and optimising production plans. You’ll ensure that production aligns seamlessly with operational schedules and customer expectations, while leveraging advanced systems to drive efficiency and accuracy. What You’ll Do: • Manage and execute production plans in alignment with operational priorities., • Support and troubleshoot the ERP system (SAGE X3), ensuring smooth planning and allocation processes., • Monitor production schedules daily, reacting quickly to changes and optimising materials usage., • Collaborate closely with production, logistics, and customer service teams to ensure timely delivery and accurate reporting., • Identify opportunities to improve processes, efficiency, and overall performance., • Support team KPIs, provide backup where needed, and contribute to costings for components. Skills & Experience: • Strong knowledge of production planning and allocation processes., • Experience with ERP systems, particularly SAGE X3, • Ability to manage multiple priorities and react effectively to changes., • Excellent communication and relationship-building skills across teams., • Analytical mindset with attention to detail and a problem-solving approach., • Proactive, flexible, and committed to continuous improvement. Why Apply? This is an opportunity to work in a collaborative, fast-moving environment where your planning expertise directly impacts operational success. You’ll be empowered to innovate, optimise, and drive real results. Apply today and be part of a team that values precision, collaboration, and innovation.

🧪 Laboratory Manager Gateshead | Running a lab where precision, people and purpose meet Do you thrive in a fast-paced lab where accuracy matters, standards are high, and no two days look the same? Are you the kind of leader who knows their ISO from their UKAS, can spot a bottleneck a mile off, and still makes time to develop their team? Then welcome — this one’s for you. 🔬 The Role As our Laboratory Manager, you’ll be at the heart of our Gateshead laboratory, keeping everything running smoothly, safely and efficiently. You’ll lead a talented team of analysts and technicians, maintain UKAS-accredited standards, and drive continuous improvement across quality, service and technical capability. This is a hands-on leadership role with real influence — perfect for someone who enjoys balancing people management, technical excellence and operational performance. 🧠 What You’ll Be Doing (aka: Running the Lab Like a Pro) On any given day, you’ll be: • Leading a team of 10+ lab legends, keeping morale high, standards higher, and safety non-negotiable, • Being the calm, capable force behind a UKAS-accredited operation — ISO 17025 and LAB 30 are basically your second language, • Orchestrating the daily flow of samples, workflows and analysis so everything runs smoothly (and on time), • Making sure results land where they should, when they should — hitting OTD targets without cutting corners, • Keeping a close eye on budgets, consumables and kit, ensuring the lab is well-stocked, well-equipped and well-run, • Training, authorising and developing your team — spotting potential, building confidence and growing capability, • Leading UKAS audits with confidence (and minimal stress), keeping compliance tight and documentation spotless, • Making sure the lab shines in RICE, AIMS, AISS, SEMS and other proficiency testing schemes, • Driving innovation by improving methods, upgrading capability and championing smarter ways of working, • Interpreting analytical data and translating numbers into meaningful, trusted results, • Acting as the lab’s technical north star — mentoring chemists and analysts, and setting the gold standard for safety and quality 🧩 About You You’re a confident, people-focused leader with a strong technical background and a passion for doing things properly — and better every time. You’ll bring: • Experience in asbestos testing or chemistry laboratory operations, • Proven experience managing teams, • A solid understanding of ISO 17025, LAB 30 or equivalent quality systems, • A track record of improving laboratory performance and customer service, • Experience managing budgets, resources and laboratory operations, • Competence in BOHS proficiency modules, • Strong knowledge of the Control of Asbestos Regulations 2012, • Hands-on experience with UKAS accreditation and audit processes 🌟 Why Join Us? Because this is more than managing a lab — it’s shaping how it operates, how it grows, and how people succeed within it. You’ll have the autonomy to make improvements, the support to lead confidently, and the chance to make a real impact from our Gateshead base. Plus, we believe laboratories should be places where high standards and great teamwork go hand in hand.

CRM EXECUTIVE Location: Newcastle upon Tyne- NE12 8BU Full-time Competitive Salary Working Hours: 40 hours per week, Mon-Fri, 9am – 6pm, hybrid working (3 in the office, 2 from home), early finish Fridays Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service We are seeking to hire an experienced, hands on, CRM Executive to assist in developing and improving Verisure’s communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing team, defining multi-channel journeys, streamlining operations and coordinating communication across target audiences. The ideal candidate will have a proven track record of creating email journeys, creating templates and achieving business goals. Responsibilities: • Create and manage a communication strategy, • Develop and implement customer communication journeys, • Design email templates and calls-to-action (CTAs), • Monitor and evaluate the success of email campaigns against key business KPIs, • Segment our portfolio based on customer behaviour and engagement, • Analyse email data to gain insights and make data-driven decisions, • Recommend improvements to optimise email campaign performance, • Develop and maintain documentation and road maps for email processes, A/B tests, and promotions Email Marketing Manager Qualifications • BA/BS or equivalent working experience, • Past experience with CRM email communications to an existing customer base, • Experience with email automation tools, • Sense of ownership and pride in your performance and its impact on company’s success, • Critical thinker and problem-solving skills, • Good time-management skills, • Great interpersonal and communication skills Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: • Enjoy your birthday off as a special treat., • Satisfy your cravings at our onsite coffee shop and our canteen, • Stay active with discounted gym and health club memberships., • Access private healthcare with BUPA and MediCash cash plan., • Unlock a world of freebies and discounts with PerkBox., • Earn cash rewards through our employee referral program., • Enhanced maternity and paternity scheme., • Enjoy discounts on our alarm systems., • Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch! ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.

English speaking Contract Business Administrator (US Tech Recruitment) Newcastle Full Training, Clear Career Progression Pathway to Senior/Leader level, Incentives! TRG are part of the same prestigious investment portfolio: Spotify, Airbnb, Uber! • Role: Contract Administrator (entry level or experienced apply), • Language: French professional/business level fluency preferred, • Location: Newcastle, UK (Global HQ, just 5 min walk Central St), • Status: permanent (office based full time Monday to Friday), • Market: US 130pm-10:30pm (WFH evenings post probation) TRG have a fantastic full time opportunity for an English speaking Contract Admin, Newcastle, UK, our global Head Office! This is a key Business Support back office position, processing multiple important external contractor IT staff who work for our clients externally on cutting edge IT projects. It includes, but is not limited to crucial right-to-work checks, validating info via both manual & automated processes. You'll deal with volume external temp IT candidate details, picking the process up after our Sales team of specialist Recruitment Consultant confirmed they accepted an opportunity on our internal system (Salesforce CRM called 'Phoenix') You may also support some ad hoc duties on behalf of the sister Billing Teams (invoicing/timesheet processing etc) if required. You'll respond to queries and resolve issues raised in a professional and timely matter. Rewarded by full tailored training, clear career plan to future senior/leadership levels, combined with fun culture/incentives! A positive flexible finance/admin who thrives on a challenge is best suited! Tenth Revolution Group is an award winning global tech recruitment agency where change... is business as usual! What we are looking for? • Professional or business level fluency in speaking/reading and writing in English., • Ideally 2 years of Finance or Customer Service related business admin experience., • Familiarity with Microsoft Excel and handling sensitive/confidential data/information., • Detail orientated, resilient, organised, flexible, positive, problem solving personality., • Confidence to take calls when required (t's not a sales role, but results in revenue) What we offer at TRG? • Clear career progression plan to senior/leadership levels based on performance, • Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + paid Birthday + Volunteering day, • ‘Family Matters’ (enhanced Maternity/Paternity Leave/Loss support), • Discounted travel pass 'Corporate Pop Card' (+1 year of’ service), • Perkbox discounts at your local retail/hospitality establishments, • Online wellness/workout classes, discounted gym membership, • Festive Company Closure break between Xmas to New Year, • EAP (phone counselling, Legal/Financial/HR & Health advice), • 4pm ‘Wellbeing Weekend’ early finish business wide for staff*, • Central Services monthly 'Spot Awards' (staff voucher gifts), • Sociable team culture, • Workplace pension, • Life Insurance policy, • Monthly social events ('Tenth Thursday' and 'Lunch Clubs') What you'll be doing? • Processing all external IT Candidate/Payroll data guided by KPI’s., • Processing all relevant Timesheet data accurately and efficiently., • Supporting ad hoc external client billing (invoicing) / timesheets., • Respond/resolve queries in line with company SLA’s timescales., • Assisting the Senior/Principal Contract Administrators for EMEA., • Calculating and managing key payments to our IT Contractors., • Recruitment onboarding, compliance & right-to-work checks., • Supporting wider projects/process improvement within TRG., • Some internal/external phone work, however it's not Sales., • Processing the external IT Contractors, after role accepted. The successful candidate will be organised, resilient and detail oriented to take pride in a job well done. They'll produce highly accurate results on a daily basis. They will remain confidential, bearing in mind the nature of the data they are dealing with. Holding excellent customer services skills with solution orientated approach when dealing with sensitive queries. Escalating to e.g. Credit Control, Legal, HR if req. They'll follow stringent processes without deviation, appreciating the importance of each step and its impact. Working well to deadlines and flexible if required in a fast paced environment where 'change is business as usual! A professional demeanour processing external IT professionals, re; their lucrative temporary placements/projects locally or abroad. This is a critical and respected global role that significantly impacts our business with a time sensitive workload but you'll never be bored! Complimented by a fun, social culture with incentives! TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK with fluent English. For more info visit: Like to learn more for an asap start or compare confidentially? Get in touch today! Contact: Sarah McKinnell (Brennan) Talent Acquisition Manager, UK, Nordics, CEE Email: with your CV, Cover Letter & Availability Call: 01913387514 to intro yourself, any transferable skills & next steps with TRG!

Regional General Manager requirement for a privately owned household name. Role is a pure multi site leadership position with the requirement to strategise, lead and inspire your team to deliver sales delivery, customer service satisfaction and growth across your region. To be considered for this role, sector experience is not important but you will need to display the following: • Proven ability to manage across a multi site operation, • Great leadership skills, driving engagement, colleague development, customer satisfaction all whilst managing and owning the P&L across the region., • Strong commercial acumen, • Ideally experienced within a business with strong focus on Health and Safety. In return our client can offer: • A very attractive base salary, • Car allowance, • Bonus, • Contributory Pension, • Health Insurance

VGC are pleased to be supporting our client, a global name providing world class engineering solutions to the Construction, Energy, Transportation and Aviation sectors. Our client have a brilliant opportunity within their Transmission & Distribution team. This role is working as an EHV Substation Project Manager, delivering pre-construction and construction activities, from design to energisation, on large scale HV infrastructure and grid connection projects from 33kv to 400kv. You will be involved from feasibility, through detailed design, procurement, construction, testing and commissioning of Substation new builds or upgrades. We are looking for a Project Manager who can: • Translate initial functional requirements for HV and EHV projects into compliant, cost-effective engineering solutions., • Manage the full lifecycle of HV and EHV projects (including cable, overhead line, plant, and civil works), ensuring delivery on time, within budget, and to the required safety and quality standards., • Collaborate with customers, internal teams, and external stakeholders to successfully develop and deliver HV and EHV projects., • Act as the CDM Designer and/or Principal Designer for assigned HV and EHV developments., • Maintain clear and effective communication with internal engineering teams and industrial resources., • Coordinate and oversee external service providers while managing associated commercial activities. What We're Looking For: • Education: Minimum HNC (or equivalent) in Electrical Engineering., • Experience: Proven track record in managing large, complex HV and EHV substation projects from feasibility through to energisation., • Technical Expertise:, • Strong understanding of electrical transmission and distribution systems, including AIS/GIS switchgear, protection and control systems, power transformers, underground cables, and overhead lines., • Experience in optioneering-selecting appropriate substation configurations (voltage levels, installed and firm capacities) to meet project functional requirements., • In-depth knowledge of AIS and GIS substation design up to 400kV., • Familiarity with engineering standards for HV/EHV plant and substations, including earthing and electrical clearances., • Project Management: Experience delivering CAPEX and customer connection projects at voltages ranging from 33kV to 400kV-from initiation and design through tendering, construction, and project closure., • Health & Safety: Excellent understanding of H&S and CDM requirements for large-scale infrastructure projects, with the ability to perform Designer and Principal Designer roles under CDM regulations., • Communication & Documentation: Strong ability to interpret and produce technical documentation related to substation design and engineering. On offer is a salary up to £90,000, along with a car allowance and a leading benefits package. This role can be based in Newcastle, Leeds or Manchester or within reach of any of these locations.

Site Manager – FMCG Manufacturing (Confidential) Location: North East (Newcastle area) Salary: £100,000 – £130,000 + Executive Package Operation: Large-scale, 24/7, high-volume manufacturing site The Opportunity We’re supporting a well-established FMCG manufacturer with a long-standing reputation for quality, consistency, and reliability to appoint a Site Manager for a flagship operation in the North East. This is a business where people matter, standards matter, and the product matters. The site operates at scale, supplies major customers, and runs at pace, but it does so with a strong sense of pride, accountability, and responsibility to its people, customers, and community. The environment is food manufacturing, with a strong process backbone and a culture that values doing the basics brilliantly, every day. The Role As Site Manager, you will take full ownership of end-to-end site performance, leading a multi-disciplinary leadership team across Production, Engineering, Quality, Supply Chain, and CI. This is not a remote or theoretical leadership role. You’ll be visible on the floor, close to the operation, setting expectations, removing barriers, and building capability. Key responsibilities include: • Full accountability for site P&L, safety, quality, service, and cost, • Leadership of a large 24/7 workforce, creating clarity, stability, and engagement, • Embedding Manufacturing Engineering discipline to ensure asset reliability, process control, and right-first-time production, • Driving a culture of continuous improvement, accountability, and pride in performance, • Ensuring uncompromising standards in H&S, food safety, and regulatory compliance, • Translating customer demand into robust, executable production plans, • Developing leaders and operators through clear standards, coaching, and ownership The Culture Fit, this business values leaders who are: • Down-to-earth, straight-talking, and credible on the shop floor, • Passionate about people development and engagement, not just output, • Focused on long-term operational stability, not short-term firefighting, • Comfortable making decisions, holding standards, and backing their teams, • Proud of building something sustainable rather than chasing quick wins Background & Experience You’ll bring experience from high-volume, regulated manufacturing environments, ideally with a strong engineering backbone. Relevant sectors include: • FMCG manufacturing, Food regulated process manufacturing, Ingredients, bulk processing, packaging, paper, or converting operations, • Thermal Manufacturing experience is essential, • Automated, high-speed production environments, • Proven experience running a large-scale manufacturing site, • Strong Manufacturing / Mechanical / Electrical Engineering foundations, • Experience leading 24/7 operations with complex labour models, • A track record of improving safety, reliability, engagement, and service, • A leadership style that’s firm, fair, and human Your Background • Proven experience leading a large, complex manufacturing site, • Strong grounding in Manufacturing / Mechanical / Electrical Engineering, • Track record of running 24/7 operations at scale, • Comfortable balancing people leadership with hard operational metrics, • Commercially astute, calm under pressure, and decisive, • Someone who doesn’t hide in meetings when the line’s down Why This Role • A genuine site leadership role, not a caretaker position, • Significant autonomy and influence, • High-profile operation with clear expectations and backing, • Competitive executive package (£100–130k) reflecting the scale and accountability

Job Description: Assistant Bodyshop Manager – 12 Month FTC | Gateshead Do you want to be part of a market-leading, growing automotive business that truly looks after its employees? ABL 1 Touch is looking for an Assistant Bodyshop Manager to join our Gateshead team on a 12-month Fixed Term Contract. What We Offer You • Basic salary up to £40,000, plus Team Performance Bonus, • 28 days holiday (including bank holidays), • Life Assurance, • Healthcare Cash Plan (including gym & shopping discounts), • Employee Assistance Programme, • Celebration Day – take a paid day off to celebrate a significant moment in your life, • Car Insurance discount with LV, • Employee Pension, • Employee Engagement Budget – funding for team activities and fun, • Access to Mental Health First Aiders, • Cycle to Work Scheme Role Overview As an Assistant Bodyshop Manager, you will play an integral role in supporting the Bodyshop Manager to ensure the smooth running of the workshop. This includes job carding of vehicles, organising parts, and helping to maintain operational efficiency. Key Responsibilities: • Discuss planned repairs with customers, set expectations, and advise on estimated completion dates (ECD), • Listen to customer requirements and concerns to ensure their satisfaction, • Ensure workshop documentation is accurate and comprehensive, • Previous experience in a team lead, supervisory, or parts-focused role, ideally in the automotive industry, • Proactive and detail-oriented, with a “get it right first time” approach, • Strong communication (verbal & written), interpersonal, and teamworking skills, • Flexible and adaptable to changing demands, • Excellent organisational skills with a focus on process, • Good IT skills and ability to learn new systems quickly We are committed to building a diverse and inclusive workforce. If you require reasonable adjustments during the recruitment process, please contact us at .

This is an exciting opportunity to join a Premium Jewellery brand are seeking Store Manager for their fabulous store in Newcastle. • £34000 plus bonus and commission OTE-£40000, • Luxury / Premium Brand, • Store Manager This is an exciting opportunity to join a Premium trend inspiring brand are seeking Store Manager for their fabulous store . This is an opportunity to join a growing brand with excellent career growth in the future. As manager you will Inspire and lead your team to deliver a great experience in store for all customers and deliver sales targets. As Manager you set the standard—making strategic decisions, big and small, that drive success. With an eye for detail and a passion for excellence, you’ll create a luxury retail experience where every detail counts, and every customer interaction is pure gold. You’ll cultivate a vibrant, welcoming environment where your team feels empowered, valued, and excited to be part of something extraordinary. Through your leadership, you’ll ignite their passion, helping them grow and thrive so they, in turn, create unforgettable experiences for every customer. With every interaction, you’ll leave a lasting impression You’ll embrace the thrill of retail, the pride of leadership, and the momentum of a brand on the rise to global success. What We’re Looking For: • 3+ years store leadership experience, within jewellery, fashion, beauty or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey., • A team player who enjoys team coaching delivering growth within the team., • A proactive individual who takes ownership of challenges and delivers solutions., • A results-driven mindset with experience analysing KPIs and building actionable plans to deliver results., • Exceptional customer service skills with a positive and proactive attitude., • Availability to work a flexible schedule, including evenings, weekends, and holidays.

JOB TITLE: Support Consultant RESPONSIBLE TO: Customer Services Manager 🌍LOCATION & HOURS OF WORK: At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it’s the same for our people. We offer a remote working policy for all employees, albeit some UK travel will be required for training, events and periodically scheduled company meetings. This role is a full-time home-based role, with typical working hours expected between 9am and 5.30pm, although we do like to finish a little earlier on Fridays at 5pm. As expected with any senior role, you’ll need to fulfil obligations of projects which might occasionally mean longer hours on evenings and weekends. 🤩WHO WE ARE AND WHAT WE DO: We’re Elite Dynamics – a global reseller of Microsoft Dynamics 365, specialising in delivering vertical solutions based on Microsoft Dynamics technology, into the holiday park, leisure home and marina industry. We’ve got big ambitions to take our solutions across the globe, helping our clients be more productive and drive performance. We want to work with operators, manufacturers and dealers in the park and marina industry who share the same passion and enthusiasm for world-class software solutions. • Microsoft solutions partner, • Multi-award winner, • 60+ customers across the UK & Canada 🖊️ABOUT ROLE RESPONSIBILITIES: We are looking for a Microsoft Dynamics 365 Support Consultant who will be responsible for: • Responding to customer support queries, logged via telephone, email and through our on-line customer support system, • Proactively Investigating Support calls and managing them through to completion, • Liaise with other Elite Dynamics Professional Services team and 3rd party software providers., • Communicating with customers and 3rd Party suppliers, • Managing your Support calls, • Managing SLA’s (Service Level Agreements) and making sure there are no breaches, • Providing KPI reports to the Customer Service Manager. ✨ ESSENTIAL SKILLS: • Microsoft Dynamics Business Central and Customer Engagement experience, • Accountancy background (AAT beneficial), • Experience with training, • Excellent Communication and Customer facing skills, • Understanding of the Microsoft Office 365 stack, • Experience in a support and consultative role 📒DESIRABLE SKILLS & EXPERIENCE: • Knowledge of the Holiday Park industry, • Experience of working within the caravan and holiday homes sector., • Demonstrable evidence of using Microsoft Power Platform 🌎PERSONAL SKILLS: • A professional attitude., • Excellent written and oral communication skills., • An ability to be self-motivated and driven to achieve professional goals., • The ability to work on your own initiative without supervision whilst contributing and participating to the team., • Ability to manage workload and time according to SLA’s, • Good attention to detail and investigation skills, • Resourceful, energetic, and enthusiastic, prepared to go the “extra mile”. 🙏OTHER REQUIREMENTS SPECIFIC TO THE JOB: To undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management. Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager. 🌞 PERKS & BENEFITS • Fully remote working set up (Elite helps to ensure that you have all the equipment that you need), • 25 days holiday + bank holidays, • Employer pension scheme, • Life Assurance provided by Aviva, • Bupa private health insurance, • 2 fully paid volunteering days per year ✨Interview Process: • 60 minute interview with Customer Services Manager, • Final interview with Customer Services Manager & Customer Services Director

About NGIS NGIS is a leading provider of geospatial solutions to organisations around the world. We deliver impact through the power of location technology, helping clients use spatial data to make better, faster, and more sustainable decisions. Our Software Engineering team builds, implements, and supports both customer-specific geospatial solutions and our own TraceMark Software as a Service products. TraceMark provides map-centric insights that drive impact across industries such as agriculture, sustainability, transport, and natural resources. Whether working on the TraceMark roadmap or a bespoke client solution, our engineers bring technical excellence, collaboration, and a shared passion for geospatial innovation to everything they build. About the Role The Senior Product Owner plays a pivotal role in delivering high-value solutions that meet the needs of NGIS’s customers and align with business strategy. This role bridges product ownership and project delivery, owning the product backlog while leading customer engagement throughout discovery, implementation, and release. The Senior Product Owner acts as the key interface between customers, internal stakeholders, and the delivery team, ensuring priorities are clear, delivery is well-structured, and every increment adds measurable value. The role will operate primarily within the EU, working remotely with a dedicated delivery team and coordinating closely with the Australian (WA) product and engineering teams. The Senior Product Owner plays a key role in bridging time zones and maintaining strong communication between regions to ensure seamless handover, aligned priorities, and continuous delivery. About You Qualifications Tertiary education in Business, IT, or a related discipline, or equivalent commercial experience and results. Experience • Minimum 5 years as a Product Owner, Product Manager, or Delivery Lead in an agile software environment., • Proven success leading a cross-functional delivery team and managing complex product backlogs., • Experience in customer-facing delivery and stakeholder engagement in enterprise or B2B contexts., • Experience in CPG, ESG, or sustainability-related domains is highly desirable., • Exposure to project delivery management is preferred., • Experience working with remote or globally distributed teams and managing across time zones is desirable. Skills • Excellent communication, facilitation, and presentation skills with technical and non-technical audiences., • Strong analytical and problem-solving capabilities., • Proficiency with backlog and delivery tools (Azure DevOps, Jira)., • Working knowledge of design and prototyping tools (Figma, Miro)., • Skilled in agile delivery practices (Scrum or Kanban) and modern product management methods. Objectives and Goals This role is critical to the success of NGIS’ TraceMark and related products, ensuring EU-based delivery teams contribute effectively to global product outcomes and customer success. Success in this role includes: • A clear, prioritised backlog and consistent delivery cadence., • High levels of customer satisfaction (NPS > 25) and proactive communication., • Reduced cycle time and delivery risk., • Growing customer adoption and measurable business value from delivered features., • Strong collaboration and knowledge sharing across global teams. Why Join NGIS? • Work with purpose, building technology that drives environmental and social impact., • Collaborate with talented engineers and geospatial experts across global teams., • Flexible working arrangements; option to opt-in to a 9-day fortnight., • Continuous learning culture with support for certification and professional growth., • Be part of an innovative company recognised for geospatial and cloud excellence. If you believe you have the skills and experience to excel in this role, we would like to hear from you.

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose ‘People helping people.’ More information about BDO can be found on ___. Why join us? A great place to work Building a thriving global team is an essential pillar of our bold new vision Global solutions. Driven to be the best - so it’s no surprise that our offices around the world are regularly recognised with awards and accolades. We’re a people-powered business, with a diverse, dynamic and inclusive international team who are committed to excellence, innovation, and integrity. Professional growth Our collaborative, international environment fosters professional growth and development, to ensure that all our people thrive. We’re committed to transferring and sharing resources, knowledge, skills, and experience across our organisation, and our Global Mobility Programme provides the gateway to a whole world of opportunities. Make a difference We believe businesses have both an economic imperative and an ethical responsibility to contribute to a more sustainable and equitable world. In 2021, we committed to achieving net-zero carbon emissions by 2050 or sooner. As part of our global sustainability efforts, we continue to integrate responsible practices into our operations and work with clients to support their own net-zero journeys. In addition, we’re proud to support thousands of colleagues around the globe to ‘give back’ in the communities in which we operate. Position: Junior Cloud Infrastructure Engineer This role is centred on supporting members of the cloud engineering team with process improvements and automation while fostering hands-on experience with designing, deploying, and automating technical infrastructure for BDO Global IT. Key responsibilities include assisting colleagues with infrastructure as code, system administration, and operations across the application portfolio, while also helping manage applications to maintain data integrity, availability, performance, recoverability, and security in line with established policies and service levels. Key accountabilities: Performance and progress in the following areas will be the priorities for this position: • Assist in administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies., • Automation of re-occurring tasks and processes related to the Applications and Cloud Infrastructure, using tools such as Azure Automation and PowerShell., • Standardisation and documentation of common procedures that cannot be easily automated, for execution by other resources or teams., • Assisting in the deployment of pipelines and creating infrastructure as code templates to support them., • Working to resolve tickets as they are escalated to our team. Communicating effectively with both internal and external resources via the helpdesk system, email, voice and Teams. Operating in accordance with ITSM standards., • Provide customer support in addition to general duties and contribution to team objectives., • Participate in the projects that change existing services, establish new services or retire services from an operational implementation and support perspective with guidance from the senior engineers. Qualifications and experience • 4+ years of commercial IT experience in enterprise infrastructure implementation and administration., • Intermediate to advanced PowerShell knowledge., • 4+ years of commercial IT experience in enterprise infrastructure implementation and administration., • Intermediate to advanced PowerShell knowledge. Azure PaaS infrastructure, such as Azure apps, Azure storage, Key Vault, Azure SQL Failover groups, Azure Traffic Manager. • Tenant, subscription, and resource management in Azure., • Microsoft Entra ID., • Exposure to Bicep / Terraform templates would be an advantage., • Exposure to deployment pipelines in Azure DevOps and/or Octopus Deploy would be an advantage., • Experience working with custom internally developed applications and interacting with development teams preferred., • Knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years of experience working in an environment with:, • Adherence to formal change management processes., • Delivery of services and support to defined service levels., • Experience using IT Service Management systems., • Effectively demonstrates teamwork, problem solving, initiative and integrity., • Strong communication skills, both interpersonal and written., • Able to properly organise and structure workloads and time management. This role requires a strong working relationship with both internal and external resources: Internal: • BDO Global IT Infrastructure team (~20 members)., • BDO Global IT leadership team., • BDO Global IT development teams., • BDO Global IT security team. External: • Member firms (our customers)., • Short and long-term contractors. Privacy statement The BDO network is coordinated by Brussels Worldwide Services BV (BWS). By providing personal information during the application process, you consent to BWS processing your personal data for the purpose of treating your application, evaluating your candidacy, and contacting you about the position for which you have applied. We also may process your personal data to: Evaluate you for any open positions throughout the BDO network. Generate general statistics. Inform you of any other job opportunities. You also agree that we may share such data with BDO firms and service providers, if relevant to this job application. BWS does not collect ‘sensitive’ personal information except when voluntarily provided by the candidate as part of the application. If you voluntarily provide sensitive personal information as part of your application, you consent to the use of that information by BWS for legitimate business purposes and the transfer and storage of such information to and in BWS databases.

Technical Support Engineer – Software Solution – Remote Daily rate: £200 - £300 (inside IR35) Duration: 3 – 6 months Start: ASAP My client is looking for an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing exceptional technical support for a range of API-based software microservices and associated products developed fintech clients. Key Responsibilities: • Deliver an exceptional support experience to the client, maintaining end-to-end accountability for resolving issues and keeping the client informed of progress in a timely manner, • Provide technical support for API-based microservices and related software services, ensuring timely resolution of client issues, • Diagnose and troubleshoot technical problems, including API connectivity, microservice interactions, software components, hardware, and network-related issues., • Collaborate cross-functionally with teams, including engineering, product management, and cloud operations to resolve complex technical issues., • Support with the set up and management of support processes and tools, maintaining a flexible mindset that processes will need to evolve as new technological capabilities are implemented, • Act as the point of contact between the client and internal teams, ensuring the client is always closely informed of progress and status in resolving their queries, maintaining centralised communications as the single source of truth, • Act as a bridge between technical systems, to ensure that the client facing system has the required updates and ensuring a record of all support issues is kept, • Support our teams to encourage the client to raise issues in the allocated system as opposed to informal channels (e.g. Slack), • Monitor and analyse support metrics to identify trends and areas for improvement., • Share monthly reports to ensure we can track support metrics over time, and understand whether we are on target with our SLAs, • Develop and maintain comprehensive documentation for support processes, troubleshooting guides, and FAQs – ensure these are stored in the right places as the support process evolves, • Foster a culture of continuous improvement and knowledge sharing., • Ensure customer satisfaction by providing exceptional service and maintaining strong relationships with clients., • Stay up-to-date with the latest developments in product/service offerings. Skills & Attributes: • Strong interpersonal skills and extensive experience interacting with external clients, • Impeccable level of spoken and written English., • Bachelor's degree in Computer Science, Information Technology, or a related field., • Proven experience as a Technical Support Engineer or similar role, preferably within a large organisation., • Strong technical skills, including experience with APIs, microservice architecture, software development concepts, and network troubleshooting., • Flexible mindset to embrace interim processes, whilst keeping the long-term ideal experience in mind – understanding that the processes will need to evolve as technologies become available and further capabilities are developed, to provide the client with the best experience and support scalability, • Excellent problem-solving and analytical skills., • Strong communication skills, with the ability to explain technical concepts to non-technical users., • Ability to work both independently and as part of a team in a fast-paced environment., • Client-focused mindset with a commitment to delivering high-quality support., • A professional and friendly approach, • Experience delivering world-class support to large enterprises Preferred Qualifications: • Experience with Accounting and/or AI services and technologies., • Familiarity with support ticketing systems and customer relationship management (CRM) tools (e.g. Salesforce customer services case management, ServiceNow), • Certifications in relevant technologies or support methodologies., • Familiarity with Observability tools such as Grafana, NewRelic, • Fluency in French or German strong bonus., • Experience working with Legal and Public Affairs / Communications teams is a plus, • Background in Account Management / Client Success Team Structure & Logistics • The team includes 3 support engineers and 1 Escalations Manager, operating on a weekly on-call rota to cover out of hours (each person will be on-call approximately once every 4 weeks), • Expected to be contactable during bank holidays in the event of an incident if on-call for that week, • Expected to coordinate annual leave with other team members to ensure coverage

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: • Ability to triage a support ticket, • Able to follow support processes, • Applying knowledge to be able to replicate and progress the ticket, • Effective communication to the customer and internally with colleagues, • Completing standard documentation, • Prioritization of work, • Ticket turnaround to ensure that customer SLAs are met, • Logging tickets through to 3rd parties as/when required, • Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests., 3. Manage the D365 service updates when applicable., 4. Manage customer Business as Usual (BAU) releases when applicable., 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work., 6. Project management for smaller projects (Under 50 days)., 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause., 2. Handle partner and customer incident, request and change request tickets efficiently., 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required., 4. Ensure all support documentation is completed in line with support processes., 5. Work to ensure SLAs are met in line with support agreements., 6. Effective escalation of support tickets where SLA may breach., 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings., 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly., 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment., 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality., 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability., 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned., 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats., 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience., 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities., 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency., 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success., 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively., 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met., 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support., 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up., 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement., 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives., 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions., 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues., 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis., 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning., 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

Product Owner – Cloud & SaaS Platform & Security SPOC (Hybrid Leadership Role: Cloud Product Ownership + Cybersecurity Oversight) About Ipsotek Founded in 2001, Ipsotek, an Eviden business, is a global leader in AI-powered video analytics. With over 800 successful projects spanning airports, government facilities, retail environments, and smart cities worldwide, our VISuite AI platform doesn't just process video—it understands it. We’re in an exciting phase of growth, expanding our reach and building on over two decades of experience. As AI continues to shape the future, Ipsotek is helping define how it is used responsibly, creatively, and effectively in the real world. At Ipsotek, we’re more than a technology company; we are a team united by a shared purpose. We believe in creating safe and secure spaces while contributing to a smarter, more connected world. Innovation, curiosity, and impact drive everything we do. In this rapidly evolving industry, continuous learning isn't just encouraged—it’s essential. Here, you'll constantly engage with new technologies and challenges that keep you at the cutting edge of AI innovation. As part of Eviden, an Atos group company, we benefit from the strength of a global organisation while operating with the autonomy and agility of a focused, mission-driven team. Our remote-first, high-trust culture values ownership, collaboration, and continuous learning. Role Purpose • We are seeking a Product Owner to lead the development and evolution of a modern, scalable, secure SaaS/cloud platform, while acting as the Security/Cyber SPOC for the organization. This hybrid role combines cloud product leadership with security oversight, ensuring the platform delivers exceptional customer experience and meets enterprise-grade security and compliance standards. Cloud & SaaS Product Leadership • Define and own the cloud/SaaS roadmap, aligning with business objectives and customer needs., • Drive the delivery of cloud-native SaaS capabilities, including:, • Multi-tenancy, • Self-service onboarding, • Elastic scaling, • Seamless updates, • Collaborate with engineering and DevOps teams to implement secure-by-design principles and cloud best practices., • Gather feedback from customers and iterate quickly to improve usability and adoption. Security & Cyber SPOC Responsibilities • Act as the single point of contact (SPOC) for all security and cybersecurity matters related to the platform., • Partner with the CISO to align on security strategy, compliance, and incident response., • Coordinate third-party penetration tests, audits, and manage remediation plans., • Ensure compliance with relevant frameworks and regulations (ISO 27001, SOC2, GDPR)., • Communicate security posture, risks, and progress to leadership and stakeholders. Cross-Functional Collaboration • Work closely with engineering, QA, DevOps, and security teams to balance product and security priorities., • Align with sales, marketing, and support teams for smooth SaaS adoption and customer success., • Manage stakeholder expectations and provide clear updates on roadmap and security initiatives. Qualifications Must Have 5+ years as a Product Owner or Product Manager, with: • 2+ years in SaaS/cloud products., • 2+ years in security/cyber roles (can overlap). Proven track record of launching or scaling secure cloud-native/SaaS platforms. Strong understanding of: • Cloud architectures (AWS, Azure, GCP), • Microservices, containers, CI/CD pipelines, • Secure SDLC and vulnerability management Experience coordinating penetration tests and working with CISOs/security leadership. • Familiarity with compliance frameworks (ISO 27001, SOC2, GDPR). Preferred Skills • Excellent communication and stakeholder management skills., • Ability to translate technical concepts for non-technical audiences., • Strong organizational skills to manage multiple streams (product, security, compliance)., • Agile mindset with experience in scrum or kanban delivery. Key Attributes • Visionary & pragmatic: Sets bold goals while delivering incremental value., • Customer-focused: Prioritizes usability, onboarding, and customer success., • Security-conscious: Embeds security and compliance into every stage of product development., • Change agent: Drives adoption of SaaS and secure-by-design practices. Location & Work Model • Hybrid role: Based in London with flexibility for remote work., • Occasional travel for collaboration with CISO and third-party security partners. Why Join Us? • Lead a strategic cloud initiative for a critical platform., • Shape the future of a secure, scalable SaaS solution., • Work at the intersection of product innovation and cybersecurity leadership.

Job Title: Client Success Manager Location: Remote Employment Type: Full-Time, Permanent Company Overview We are a specialist provider of cybersecurity services, committed to protecting digital assets and maintaining the integrity of client and customer data. Our team uses innovative strategies and advanced technologies to address evolving cyber threats and deliver exceptional service. About the Role As a Client Success Manager, you will be the champion of client excellence, working closely with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives. You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues promptly. Key Responsibilities • Client Relationship Management: Build and maintain strong, trust-based client relationships, acting as their advocate within the organisation., • Client Feedback & Improvement: Conduct regular feedback sessions, including NPS/CSAT surveys, to capture insights and drive service improvements., • Issue Resolution: Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction., • Service Reporting: Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations., • Growth Opportunity Identification: Collaborate with clients and internal teams to identify growth opportunities, ensuring follow-up with relevant stakeholders., • Contract Renewals: Coordinate timely renewal discussions with account management teams to maintain ongoing client relationships. Benefits • 28 days annual leave plus bank holidays, • Fully funded ongoing training and certifications, • Regular team social events, • Life cover and sickness cover*, • Private medical cover*, • Home working allowance*, • 5% employer pension contribution Essential Skills & Experience • Minimum 24 months in a client-focused role, building lasting, trusted partnerships., • Experience conducting quarterly business reviews and managing client feedback processes., • Proven understanding of IT services and solutions., • Strong, clear communication and presentation skills., • Familiarity with security fundamentals and business requirements., • Proficiency with CRM systems and reporting tools to track client interactions and performance metrics., • Excellent time management and organisational skills., • Understanding of project management delivery styles. Personal Attributes • Service-oriented, with a passion for delivering excellent customer experiences., • Consistently strives to exceed expectations., • Acts with integrity to build enduring partnerships., • Resilient, determined, and solution-focused., • Collaborative and supportive, ensuring no one is left behind. Desirable Skills • Experience as an account manager or similar role in IT or cybersecurity managed services., • At least 12 months of experience delivering IT managed services or long-term client engagements., • Awareness of cybersecurity industry trends and managed services., • Confident in leading client meetings and presentations.

Senior travel consultant with Groups , Required to work for this corporate and business Travel company based from home. Working in the Touring department providing travel and logistics for touring concerts . They are looking for an experienced groups or touring travel consultant with strong Galileo skills and an interest in the entertainment sector and can work on multiple projects for a number of dedicated clients . salary up to £43,000 + excellent benefits. Senior travel consultants duties: • Using your complex and group flights experience you will assist with project work utilising Galileo, • Build relationships with Key suppliers and clients, • Identify cost savings and commissionable rate opportunities, • Deliver exceptional customer service by understanding the project/ group needs whilst being able to prioritise your work, • Business or corporate travel consultant experience ideally with groups using Galileo or from a Music touring travel and logistics background with Galileo, • Strong flights knowledge to include Manual fare builds, ticketing and re-issues knowledge, • Superb attention to detail., • Team player and great communicator, someone who can think outside the box, • Flexibility is required for this exciting role, as there will be overtime required on some occasions just before project completion, • Excellent benefits and perks for the right person If you are interested in the above role please call Kelly on 01612384490 quoting KRN60005 or send your cv to

NEW! Project Manager – Exhibition Stands Salary £32K About Us Established in 1990, Access Displays is an award-winning agency specialising in the design and delivery of exhibition stands and display solutions for live events. Working with global brands we are a forward-thinking team of passionate people who share a desire to deliver design lead solutions on behalf of our customers. Job Description • Reporting to our Delivery Team Manager, you will be responsible for supporting your own portfolio of Exhibition clients through the delivery process., • Work alongside our Exhibition stand sales directors during the initial design and quotation stage by helping to source components included in the exhibition stand design., • Purchasing equipment required for each exhibition stand project and coordinating deliveries., • Ordering onsite exhibition stand services such as electrics and rigging and liaising with venues and exhibition organisers., • Completing RAMS and other paperwork where necessary., • Liaising with exhibition stand design and production and other external parties to ensure quality and deadlines are achieved., • Responsible for charging any additional exhibition stand work or onsite extras., • Maintaining accurate files and records for future reference., • Responsible for the profit and loss of each exhibition stand project., • Handover exhibition stand projects onsite ensuring customers are happy. Reporting to: Delivery Team Manager The ideal Candidate You MUST have experience of project managing exhibition stands or Events Experience of managing clients onsite at exhibition venues A good communicator with exceptional customer service skills Commercially aware and an understanding of profit margins. . What we offer: The successful candidate will work with one of the most respected delivery teams in the industry. Hybrid working as necessary, to meet the changing workloads throughout the year, with time in lieu and 24 days holiday. The ideal Candidate You MUST have onsite experience in Project Managing clients and exhibition stands or Events. A good team player with exceptional customer service skills. Commercially aware and an understanding of profit margins. What we offer: The successful candidate will work with one of the most respected teams in the industry. This is a WFH position with some onsite, client and supplier visits. 24 days holiday We will provide a laptop and cloud-based technology to allow you to work remotely.

Role Title: Salesforce Data Cloud Technical Architect Location: London / Manchester / Leeds / Birmingham Salary: Competitive salary and package dependent on experience Career Level: Associate Manager to Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance and inclusion and diversity. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group: Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start-up, merged with the stability of a well-established Salesforce capability (Accenture has been delivering Salesforce-powered transformation for over 15 years). The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this through leveraging the best aspects of our deep knowledge of how to modernise organisations selling, service and operational functions across all key industries. With deep knowledge in the power of Salesforce’s multiple cloud offerings we help clients transform their employee and customer experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves we lead by example and are a great example of how we have modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way we believe that our customers get the best results from their partnership with us. If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Salesforce Data Cloud Technical Architect, you will: • Work as part of an integrated Accenture and client team, defining, architecting, designing, delivering and deploying Data Cloud based solutions to our clients, • Design and implement end-to-end data architectures across Salesforce Data Cloud and other Salesforce Core Clouds (Sales, Service, Marketing, Commerce), with a strong focus on data ingestion, unification, and scalable target activation., • Drive creativity and innovation in solutions to deliver value for clients and Accenture, • Support pre-sales activities including shaping and presenting solutions, and estimating and planning for delivery, • Develop further skills in Salesforce, solutioning, industry expertise and client engagement through hands-on experience and training, • Lead and supervise development teams We are looking for experience in the following skills: • Hands-on Salesforce Data Cloud expertise – architecting, designing, and delivering integrated solutions across Sales, Service, Commerce, and Marketing Clouds, • Data ingestion & integration – experience with batch, streaming APIs, connectors, and integration with platforms like GCP/BigQuery, Azure, MuleSoft, and GA4., • Data unification & identity resolution – skilled in mapping, transforming, and consolidating Salesforce and non-Salesforce data into unified customer profiles., • Activation & personalization – experience with audience segmentation, data actions, real-time personalization, and multi-channel campaign orchestration., • AI & analytics enablement – practical experience configuring Einstein Copilot, Prompt Builder, Data Graph, and deploying AI/ML models in Data Cloud., • Architecture & governance – strong grasp of scalability, performance, security, compliance (GDPR/CCPA), consent management, and Salesforce Trust Layer., • Certifications & Salesforce ecosystem knowledge – Salesforce Data Cloud Consultant (plus Admin/Marketing/AI certifications), with solid understanding of Sales, Service, Commerce, and Marketing Cloud. Set yourself apart: • You have a working knowledge of non-Salesforce Enterprise Customer Data Platforms as a point of comparison, • Active Salesforce community participation and contributions, • An understanding of the CMO and CDO ‘agenda’ – priorities, challenges and KPIs What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package.

Job Role: RCA Manager Location: Field-based role covering the Midlands to the South Hours: Monday to Friday, 35 hours per week At Innovus we are committed to delivering market leading solutions and professional services and as a RCA Manager, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry. Main Purpose of Job • Manage a national team of Reinstatement Cost Assessment (RCA) Surveyors., • Undertaking surveying and insurance activities that significantly contribute to the success of the team., • Imparting technical knowledge and experience across the team, that positively benefits our clients and customers alike., • Acting as a critical support to the Director of Surveying, being able to assist and engage on projects of a highly technical or process intensive nature., • Due to the nature of this role, a vehicle and a valid UK driving licence are required Position in Organisation Reports to the Director of Group Surveying Main Responsibilities • Survey properties and prepare comprehensive RCA reports., • Produce documentation in full compliance with RICS regulations and best practice., • Ensure all instructions are completed in line with Company procedures and legal requirements., • Supervise the team to deliver excellent customer care, high performance, and technically robust outputs., • Contribute to effective performance management and build constructive relationships with partners to enhance customer service, value for money, and quality of workmanship., • Undertake CPD in accordance with professional body requirements, including both receiving and delivering CPD within the surveying team., • Identify potential business opportunities beyond the core client and support the Director of Surveying in securing new external work., • Maintain effective communication between the core client team and the surveying team., • Support and develop team capability and product offering to strengthen overall performance., • Carry out any other duties necessary for the efficient operation of the team and assist the Director of Surveying as required. Key Interfaces • Property Managers, Regional Managers and Heads of Operations., • Business to Business Interfaces through business growth., • External businesses and organisations, in particular key customers and clients Qualifications • MRICS Qualified Skills and Experience • Substantial technical building surveying experience within the Insurance and Property Management sectors, covering a wide range of building types., • Proven track record of successful project delivery, including the management of contractors and consultants., • Strong commercial acumen with the ability to clearly articulate practice performance to senior management., • Demonstrated ability and willingness to build strong team relationships and drive continuous improvement initiatives., • In-depth understanding of health and safety legislation relevant to surveying, contractor management, and project delivery., • Comprehensive knowledge of the RCA process and procedures, with strong understanding of the Residential Property Sector and associated regulations, including Section 20 and CDM., • Excellent communication skills, with the ability to engage effectively with stakeholders at all levels, both internally and externally., • Experience with AOVs, emergency call systems, and fire panels is advantageous., • Previous experience within RCA and the insurance industry is beneficial., • Strong people management and stakeholder engagement capabilities., • Robust project management and delivery skills., • Experience in insurance remediation works (e.g., fire and flood damage) is desirable., • Proficient IT skills, including Windows, report writing, BCIS, and database systems. Working at Innovus: At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery. What We Offer: At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits. We're committed to creating a supportive, inclusive workplace where everyone can succeed. Diversity and Inclusion: At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you. Ready to apply: Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests. Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

We’re working with a globally operating digital agency, an agency renowned for crafting intelligent, data-driven digital experiences for some of the world’s most forward-thinking organisations. Their specialism? Designing and delivering websites, apps, portals and intranets that don’t just look great, but connect seamlessly across sales, service, eCommerce and marketing. These are true end-to-end experiences driven by data, underpinned by strategy, and designed to meet customers where they are, with the right message at the right time. They’re now looking to bring in a Senior Digital Project Manager to help lead the successful delivery of these complex and transformative digital programmes. As Senior Digital Project Manager, you’ll be the lead orchestrator on high-impact digital projects for global clients managing delivery from discovery and scoping through to launch. You’ll sit at the centre of a talented, cross-functional team of designers, developers, strategists, data experts and client partners ensuring seamless execution, commercial success and exceptional user outcomes. Projects vary in size and scope, from large-scale websites and mobile apps to fully integrated portal and intranet solutions that connect deeply with CRM and customer data platforms. Key Responsibilities • Lead the planning and delivery of digital projects from end to end, • Act as the key point of contact for clients, ensuring smooth communication and a trusted partnership throughout, • Manage budgets, timelines, resourcing and project scope with precision and accountability, • Work closely with internal teams to align technical, creative and strategic outputs, • Apply agile and hybrid delivery methodologies to suit project needs, • Identify risks early and resolve blockers with confidence, • Ensure final deliverables exceed client expectations in terms of quality, performance and user value What We're Looking For • A minimum of 5 years’ experience in digital project management, • Proven track record delivering complex, multi-channel digital projects within an agency or consultancy setting, • Strong understanding of the digital ecosystem, • Excellent communication and stakeholder management skills, • Experience working with customer data, marketing technology, or connected platforms (Salesforce, Sitecore, Adobe, HubSpot etc.) is highly advantageous, • Calm under pressure, highly organised, and solution-oriented Why This Role? • Work with a truly global client base while enjoying the culture, autonomy and creativity of a boutique agency, • Be part of a team that blends design, technology and data in a way that genuinely moves the needle for their clients, • Lead exciting, meaningful digital programmes that span multiple platforms and industries, • Competitive salary from £60,000 to £90,000, depending on experience, plus benefits Interested? If you’re an experienced Digital Project Manager ready to take the next step in your career and want to join an agency doing work that genuinely makes a difference, we’d love to hear from you.

Join the OCI DDOS Team as we embark on operating our DDOS Infrastructure Platform while we develop a DDOS Product for our customers. Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.Overview Oracle Cloud Infrastructure (OCI) is seeking a Senior Manager to lead the engineering team building and operating OCI’s cloud-scale DDoS protection platform and customer-facing DDoS product. You will collaborate on strategy, roadmap, and delivery for globally distributed detection and mitigation systems, while developing a high-performing team and driving operational excellence. What you’ll own • Define multi-quarter roadmap and quarterly plans for DDoS platform and product, aligned to OCI priorities and revenue goals., • Make data-driven tradeoffs across feature velocity, resiliency, and cost; manage build-vs-buy with clear ROI., • Lead new service development from concept and business case through GA: PRDs, architecture, stage gates, resourcing, and launch readiness., • Deliver low-latency, high-availability backend services for detection, classification, and mitigation across OCI’s global edge., • Drive scalable data and control planes (policy, signaling, telemetry, orchestration) with strong fault isolation and resiliency., • Guide anycast routing, BGP signaling, and traffic steering; integrate with OCI Networking, DNS, and edge services., • Oversee capacity modeling, scale testing, and multi-region readiness., • Establish and meet SLOs/SLAs and KPIs; ensure on-call health, incident readiness/response, and rigorous post-incident improvements., • Champion automation-first operations: CI/CD, test frameworks, canary/blue-green releases, and infrastructure-as-code., • Build robust observability (metrics, logs, traces) and near-real-time telemetry/streaming pipelines for detection at scale., • Security, compliance, and risk, • Govern threat modeling, architecture reviews, and risk remediation; ensure auditability and policy adherence for Tier 0 services., • Embed security and privacy by design; enforce zero trust principles and secure service-to-service communication (mTLS, policy)., • Hire, onboard, and grow a diverse, high-performing team; set clear OKRs, provide ongoing coaching and feedback, and drive career paths and succession planning., • Mentor senior ICs and emerging leaders; establish technical ladders, design reviews, and knowledge-sharing rituals., • Cross-functional leadership and communications, • Partner closely with Product, SRE, Networking, Architecture, and Security to land integrated capabilities and resilient outcomes., • Provide crisp executive updates on status, risks, mitigations, and outcomes. Basic qualifications • 10+ years in network/security or backend engineering, including 4+ years leading engineering teams delivering production-critical services at scale., • Proven delivery of large-scale DDoS or network security programs in cloud, hyperscale, or ISP environments., • Strong systems and distributed design skills: concurrency, performance, resiliency, API design, and fault isolation., • Deep networking fundamentals: TCP/IP, IPv4/IPv6, BGP; DNS/DHCP understanding; ability to guide architectural decisions., • Hands-on fluency with automation-first operations and DevOps at scale: CI/CD, automated testing, rollout/rollback, config management, and IaC (e.g., Terraform)., • Proficiency with one or more: Java, Go, Python, C++, or Rust; strong preference for Java for control-plane/services., • Demonstrated leadership in incident management, resilience engineering, observability, and operational maturity., • Excellent stakeholder management and executive communication; data-driven prioritization and tradeoff decision-making. Preferred qualifications • Experience with anycast routing, traffic steering, multi-region service readiness, and capacity/scalability modeling., • Exposure to SDN, programmable data planes, or hardware mitigation platforms., • Advanced telemetry/streaming for near-real-time detection (e.g., high-rate packet/flow analytics)., • Containerization/orchestration and secure service-to-service communication (mTLS, policy)., • Familiarity with zero trust, segmentation, and modern security architectures., • Track record building inclusive teams; coaching frameworks; performance management best practices. How you’ll have impact • Protect OCI’s infrastructure availability with resilient, automated DDoS detection and mitigation at hyperscale., • Launch and evolve customer-facing DDoS offerings that provide self-service policy, visibility, and strong SLAs., • Raise engineering quality, automation coverage, and compliance maturity across the stack., • Build and scale a world-class engineering organization grounded in security-by-design and operational excellence. Ways of working • Security and privacy by design with auditable controls; policy adherence from day one., • Data-driven delivery with clear KPIs, SLOs, and stage gates from prototype to GA., • Collaborative, inclusive engineering culture with design docs, code reviews, and continuous learning. What you’ll own • Define multi-quarter roadmap and quarterly plans for DDoS platform and product, aligned to OCI priorities and revenue goals., • Make data-driven tradeoffs across feature velocity, resiliency, and cost; manage build-vs-buy with clear ROI., • Lead new service development from concept and business case through GA: PRDs, architecture, stage gates, resourcing, and launch readiness., • Deliver low-latency, high-availability backend services for detection, classification, and mitigation across OCI’s global edge., • Drive scalable data and control planes (policy, signaling, telemetry, orchestration) with strong fault isolation and resiliency., • Guide anycast routing, BGP signaling, and traffic steering; integrate with OCI Networking, DNS, and edge services., • Oversee capacity modeling, scale testing, and multi-region readiness., • Establish and meet SLOs/SLAs and KPIs; ensure on-call health, incident readiness/response, and rigorous post-incident improvements., • Champion automation-first operations: CI/CD, test frameworks, canary/blue-green releases, and infrastructure-as-code., • Build robust observability (metrics, logs, traces) and near-real-time telemetry/streaming pipelines for detection at scale., • Security, compliance, and risk, • Govern threat modeling, architecture reviews, and risk remediation; ensure auditability and policy adherence for Tier 0 services., • Embed security and privacy by design; enforce zero trust principles and secure service-to-service communication (mTLS, policy)., • Hire, onboard, and grow a diverse, high-performing team; set clear OKRs, provide ongoing coaching and feedback, and drive career paths and succession planning., • Mentor senior ICs and emerging leaders; establish technical ladders, design reviews, and knowledge-sharing rituals., • Cross-functional leadership and communications, • Partner closely with Product, SRE, Networking, Architecture, and Security to land integrated capabilities and resilient outcomes., • Provide crisp executive updates on status, risks, mitigations, and outcomes.

KEY RESPONSIBILITIES • Directs, coaches, supports, supervises, and evaluates (with the Sous Chef) all direct reports., • Must have excellent food knowledge and a full understanding of culinary terms., • Must be able to read, understand, follow, and prepare company recipes by maintaining the quality and consistency in taste according to the instructions provided by the corporate office., • Must be proficient in completing tasks, work efficiently and productively., • Must be able to work in any section of a kitchen., • Coordinate and supervise all team members assigned to their section, assign and delegate tasks accordingly., • Undertake recipe reviews daily. Maintain recipe folders in immaculate condition., • Responsible for follow-through on any request within the area of responsibility received from the direct supervisor or manager on duty; this may include show plates, food samples and random food tastings., • Control production levels and recommend ideas for improvements and better cost controlling., • Prepare daily electronic food requisitions needed for his section production and countercheck deliveries for its accuracy; Report any discrepancies to his immediate supervisor., • Must be able to oversee any main section (Sauce, Entremetier, Fish, Roast, Outlet CDP, Tournant and Cold Kitchen) and its entire food production., • Maintain and ensure that Public Health are followed according to company standards and expectation (referring to US, Anvisa, Shipsan, Canadian, Australian etc.) and always followed within their section., • Ensures that the HACCP program is carried out correctly., • Maintains their assigned area in preparation for announced or unannounced United States Public Health type inspection either done by the Food & Beverage Director or the actual inspectors., • Reports for duty at assigned times, follows their supervisor’s instructions, and ensures that personal appearance, uniform, and personal hygiene are in accordance with the company’s rules and regulations. FINANCIAL RESPONSIBILITIES • This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment., • Identifies potential expense reductions through cost control., • Analyzes operational problems and establishes controls., • Reviews timesheets and forwards them to the Executive Chef for approval., • May prepare a variety of reports and letters utilizing personal computer system and equipment., • Ensures that items are requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures., • Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste. MOTIVATIONAL RESPONSIBILITIES • Monitors and manages the various assigned workstation functions., • Monitors the assignment of duties and responsibilities to their staff., • Observes and evaluates staff and work procedures to ensure quality standards and service are met., • Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing., • Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. QUALIFICATIONS AND EDUCATION • A minimum of 8 years in an upscale hotel, resort, cruise ship or convention banqueting service and at least 2 years as Chef de Partie (shipboard experience preferred)., • A culinary school degree is required., • Very strong management skills in a multicultural and dynamic environment., • Very strong communication, problem solving, decision making, and interpersonal skills., • Superior customer service, teambuilding, and conflict resolution skills., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques., • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills., • Intermediate computer software skills required., • Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries, and corrections., • Ability to write reports and business correspondence and to establish a good rapport with the ship’s Senior Officers and the corporate office.

All applications to go through Natalie at Kleboe Jardine - Dacoll Ltd. is a UK-based managed ICT services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: • Ensure excellent customer service is delivered, • Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business, • Develop and maintain positive relationships with customers, colleagues and partners Service Delivery • Ensure excellent customer service is delivered to our customers, • Co-ordinate and liaise with other departments to achieve customer satisfaction, • Ensure that services are delivered according to contractual obligations, SLAs are met, and qualitative and quantitative metrics are achieved, • Instigate, manage and attend customer review meetings, • Develop and monitor efficiency and performance indicators, • Ensure stock levels are held to meet demand aligned to trends - liaising with Stores / Part / Engineering Management Teams, • Maintain a rigorous activity/workstack review and management procedure throughout the group, ensuring that backlogs are minimised, exceptions are captured and SLA jeopardy management is in place Projects • Provide support during the mobilisation and implementation of new contracts in line with agreed processes., • Contribute to service design, execution of mobilisation plan and acceptance into service approach and artefacts, • Oversee project delivery for relevant customers Sales • Assume and deliver role of ‘trusted advisor’ for assigned customers, • Ensure all identified sales opportunities are progressed as appropriate to a member of the Sales team Skills and experience Essential • Understanding and experience of Service Management practices is required, • At least ITIL foundation certified, • Strong service attitude and aiming to build lasting customer relationships, • Be able to identify and own the implementation of service improvement activities, • Experience of managing SLA’s and KPI’s, • Experience in problem management and change management, • Ability to demonstrate exceptional interpersonal skills and able to develop lasting working, • relationships with clients and colleagues, • Ability to analyse data and create reports, • Highly organised, able to plan ahead for short to long term objectives, • Understanding and experience of operating in an ISO accredited environment, • Able to achieve Security Clearance to NPPV3 and SC Levels We are looking for candidates with experience working for service providers through system integrators and tier 1 providers to the public sector. Apply above or reach out to me at for a confidential discussion about the opportunity. All applications to go through Natalie at Kleboe Jardine -

Regional Adviser Manager Experience managing a team of wealth / financial advisors - essential Remote Salary - negotiable depending on experience As our Adviser Manager, you will be responsible for: • Managing and motivating a team of Independent Financial Advisers, based across the UK, in line with the business behaviours and values whilst acting in line with the Vision statement, • Ensuring the team deliver high quality, holistic advice to clients and achieve good outcomes in line with FCA guidelines, including Consumer Duty, • Motivating the team to ensure team KPIs are met, with a focus on organic growth, client and adviser retention and delivery of good customer outcomes, • Ensuring advisers are trained and fully competent to deliver holistic advice in line with the T&C Scheme. Supporting and developing advisers to achieve and maintain Competent Adviser Status, • Reviewing client feedback, including complaints, breaches and client surveys. Making positive improvements and deliver good client outcomes, • Supporting pre-approvals checking, file checking pre and post-sale as required by the business. Ensure yourself and Advisers maintain adequate CPD records, • Maintaining your own personal competence to deliver the training and competency scheme, • Regularly review business development plans, Adviser performance (including completion of annual client reviews), • Proactively work to retain advisers, identifying areas of risk. What we are looking for in our ideal Adviser Manager: • Demonstrable experience of building and managing successful teams, • Strong understanding of FCA regulatory requirements, such as consumer duty and treating customers fairly, • Skilled at understanding and manipulating data, • Qualified to minimum OCA Level 4 Diploma standard, • Previous Sales Management and Training & Competence Management experience, • Relevant industry supervision qualification would be desirable – H15, J07 or AF6, • Accomplished communicator with experience of interacting effectively with both individuals and groups, • Ability to attain SPS. Benefits and Perks • Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service., • Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties, • Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit., • Bonus scheme - All employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service., • Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits., • Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals., • Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.

The Company Join our industry-leading team in the fast-moving supply chain technology space, with clients across the globe! Thomax is a rapidly growing developer of SaaS cloud-based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Originally founded in Australia, Thomax now has subsidiaries in United Kingdom, United States, Canada, Singapore, and New Zealand. This is your opportunity to be a part of a global success story. We are actively seeking an experienced Service Desk Analyst - Application Support in England to work remotely from home, who can join our global Service Desk team to provide top-tier service to our clients. This role reports into the Service Desk Manager and would work very closely with our Customers, Service Desk, Product Development and Professional Services teams across the Globe. Why us? As part of the Thomax team you will enjoy the following benefits: • Rapid career development and ongoing learning opportunities, • Company bonus/incentive, • Parental leave benefits, • Employee referral bonus, • Access to wellbeing and safety support services including "Employee Assistance Program" On your first day, you should be able to: • Support multiple client engagements simultaneously,, • Ticket Management, ability to track, assign and resolve customer issues with agreed SLA Times and create/update support Documentation,, • Collaborate with other support team members globally,, • Interact with customers directly and deliver on time,, • Evaluate, prioritise, and provide technical support for incoming requests made via telephone, email and through user request portals,, • Create, update, follow-up, and close out service requests in accordance with published SLAs,, • Ability to use judgement to determine when escalating calls and high impact incidents is required and follow up to ensure resolution,, • Play an active role in the support space and work closely with the Service Desk Lead and other Service Desk Analysts in the company,, • Work closely with other internal teams (Development, Professional Services and IT Infrastructure) to ensure end-to-end delivery of resolution to customer issues,, • Work actively towards achieving KPIs based on personal utilisation, project delivery and revenue targets. Minimum Requirements • Minimum 2 years of experience as a Service Desk Analyst in SaaS application environment, • Minimum 2 years of experience in the software industry, preferably working for a business systems vendor in spaces such as WMS, CRM, POS or ERP, • Understanding of data interchange formats such as JSON and XML. Proficient in MS Excel, • Basic understanding of networks and networking, • Experience with following Data Flows and Structures, ability to trend and report on incidents, • Experience with service desk management tools (Zendesk, ServiceNow or similar), • Experience working with O365, Jira and MS SharePoint The Suitable Candidate • Is a team player who can effectively work autonomously,, • Manages stakeholders effectively and provide exceptional customer service,, • Is self-motivated and result oriented,, • Has effective written and verbal communication skills, including ability to influence and negotiate, and great presentation skills,, • Can facilitate and resolve conflict with diplomacy,, • Has excellent analytical and problem-solving skills, and, • Demonstrates flexibility and a willingness to contribute additional hours as needed to support business operations. It would be great, but not mandatory if you had • Warehousing, Freight & Logistics experience, • Advanced SQL knowledge, • Experience working with handheld RF scanners (particularly Android-based) and Barcode Scanners, • Experience working with Thermal, Laser & Belt Printers, • Current IT service management certification (e.g., ITIL Foundation v4) or willingness to obtain within 6 months, • Degree in computer science or related field. Working Conditions • Successful applicant will need to provide a satisfactory national police check, • Candidates must have the right to work in England.

Role Title: SAP S4 HANA Service (SD/OTC) Associate Manager Location: London/Birmingham/Manchester Salary: Competitive salary and package dependent on experience Career Level: Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO A results-driven SAP Retail skilled candidate with extensive experience in implementing and managing S/4HANA Retail solutions for global clients. Skilled in leading large-scale transformation projects, optimizing retail operations, and aligning SAP functionalities with business objectives. Proficient in SAP IS-Retail, S/4HANA Retail, and omnichannel solutions, with a proven ability to deliver end-to-end implementations and drive value across retail organizations. As an SAP SD/OTC Associate Manager you will: • Demonstrate strong S/4HANA Service expertise with a deep understanding of SAP S/4HANA Service solutions across the full-service lifecycle., • Service Request & Service Quotations, • Service Orders, • Service Contracts, • Maintenance & Recurring Services, • Billing and settlement, • In-house Repair, • Lead fit-to-standard workshops and guide clients toward SAP best practices in Lean Service execution and Service with advanced execution, • Configure service processes using standard SAP S/4HANA capabilities with minimal customization, • Document Functional Specification on identified RICEFW objects in the Service domain, • Design integrated service solutions across:, • Finance (FI – billing, revenue postings, event-based revenue recognition), • Sales (SD – pricing, billing, installation & commissioning), • Plant Maintenance (PM – Maintenance Plans, Work Centers, Maintenance Orders), • Asset Management (EAM – service on customer location and In-house Repair), • Materials Management (MM – spare parts, van stock, technician stock), • Support Advanced Execution scenarios:, • Fixed-price services, • Resource-related billing, • Recurring and subscription-like services, • Support various phases of project delivery and manage relevant stakeholders. We are looking for experience in the following skills: • Bachelor's degree or equivalent., • 3+ years of SAP S4 HANA Service experience., • At least a full lifecycle implementations from exploration to implementation phase., • Ability to act as a Functional Solution Architect within the functional area, providing high-level design expertise., • Proven ability to lead cross-functional teams in implementing SAP S4 HANA Service solutions., • Ability to translate business needs into scalable SAP solutions., • Strong hands-on experience with:, • SAP S/4HANA Service Organizational Structure & Master Data requirements, • Service Order Management, • Service Contract Management, • In-house Repair, • Recurring services and maintenance execution, • Intercompany Services, • Service Billing related configuration, • Service analytics and operational reporting, • Experience using SAP Fiori apps for Service transactions and Analytical reporting, • Understanding of Cross-module integration (FI, CO, SD, MM, EWM, PM / EAM, Warranty Claims), • Knowledge of common integration patterns for Service & Maintenance business processes with other systems Desirable Skills: • Experience with SAP Service Cloud and SAP Field Service Management (FSM), • Experience in S/4HANA conversion projects and Global rollout programs, • Broader understanding of S/4 HANA technology landscape, S/4 HANA Migration, and complimentary or third-party solutions., • Have already obtained or aspire to work towards SAP S/4 HANA cloud certification in their functional area., • Have worked on SAP public and private cloud projects in any scale., • Interest in specializing as a functional Subject Matter Expert (SME) in a specific area of SAP S4 HANA Service. What’s in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Great food in the workplace isn’t simply about fuel. It’s about increasing productivity and improving performance; it’s about happy motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together. We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional. Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award winning teams – we are currently recruiting for a Project Manager to work with us. Location: You can be based anywhere for this role as national travel will be required - this is field based with 3 days required out in the business although this varies Salary: £55,000 per annum, plus mileage, rail travel Working Pattern: Monday - Friday - 40 hours per week The Job: As a key support to the Operations team and Head of Projects, you will monitor and report on key business process, commercial information and project activity. You will co-ordinate projects and support the management of change in the business units through providing timely reporting to the Gather & Gather business and our clients. You will have an eye for detail commercial acumen and act to make a positive difference every day. As required, you will assist in the development of site teams on business process, customer service and commercial activity and monitor progress feeding back as required. Key Responsibilities: Project Management: • Involved as directed in overseeing the mobilisation of new contracts, ensuring a smooth and professional delivery of such contract., • Direct involvement with the sales and operational process and the handover of the contract between business development and operations., • To direct the de-mobilisation of any contract from an operational perspective., • To ensure a standardised Gather & Gather mobilisation plan is up to date, developed and used effectively across the business., • Correct handling of TUPE transfers in line with best practice and advice from the People Team., • To assist with financial performance reviews and support the budget/forecast process for new contracts., • To protect the company from risk through monitoring of controls and relevant audits., • Has contract catering experience either within operations or projects, • Is an articulate communicator, • High level of numeracy, literacy and IT skills, • A passion for keeping up to date with what’s current in food & coffee, • Innovative and commercially aware What's in it for you? Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun

Head of Compliance and Regulations (Crypto/Payments/Fintech) Our client is looking for a Head of Compliance and Regulation. This role plays a key role in the development, implementation and execution of a risk management and compliance strategy. The Regulatory & Compliance Lead supports their clients Head of Legal on any relevant compliance related issues and ensures that the company complies with all relevant regulatory requirements and internal policies. Job Type: Full-time Workplace: Remote Location: London, United Kingdom Report: General Manager Requirements • 6–10 years compliance experience in finance, fintech, payments, or crypto, • Minimum 1–2 years crypto compliance experience, • UK-based and acceptable to FCA for MLRO nomination, • Strong compliance generalist capable of both strategy and hands-on operational execution Experience working in scaling or early-stage environments; able to design and build compliance processes, • Regulatory engagement experience (licensing, reporting, audits), • Experience with compliance operations (KYC, AML, transaction monitoring), • Ability to work cross-functionally across global jurisdictions, • Familiarity with emerging markets (Africa, Asia, Middle East) Advantageous • Startup Fintech experience, • Direct experience in Middle East, African and Asian financial service and crypt markets, • Professional certificate - e.g., Certified Compliance & Ethics Professional (CCEP) is a plus, • other compliance-related certification(s) from an accredited institution Responsibilities • Master a deep understanding of the rules and regulations governing each market in which they operate, including monitoring of any changes and developments., • Manage and navigate the regulator interaction for their jurisdictions including license applications, engagement and reporting., • Assist the Head of Legal in the implementation of policies and procedures for managing and mitigating operational and compliance risks related to the business., • Develop and maintain up to date compliance framework, documentation and policies related to the organisation's compliance activities, and monitor the adherence to such policies., • Overseeing KYC / customer due diligence on an on-going basis and providing AML support for transactions, including assessing any high-risk exposures., • Provide technical guidance to the business on relevant regulatory changes that impact our compliance program and collaborate with internal teams to identify steps necessary to mitigate regulatory risks., • Work collaboratively with external advisors, consultants and service providers responsible for certain aspects of their compliance program, on a day-to-day basis. Additional duties as assigned, including but not limited to: • Acting as the Data Protection Officer with responsibility for advising and monitoring data protection requirements in line with local regulatory requirements;, • Acting as Money Laundering Reporting Officer for each regulated entity

Field Service Engineers – Northern West England We have opportunities in the following areas - Liverpool Manchester and the M62 corridor (Leeds, Wakefield, Bradford, Castleford). The role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in UK. The role may also require training customers in correct use and maintenance of their product and telephone support as necessary. Other duties may include feeding back knowledge and experience to support development of best practice within the Service Department. Responsibilities: • Provide service and support to your allocated cluster of sites, including all associated documentation & paperwork using company reporting/knowledge/ticketing software/database., • Travel to customer’s industrial sites to repair, commission, calibrate, service and fault find (to board level only) ENVEA products., • Provide advice to customers to help them configure systems for their applications and diagnose on site problems., • Provide customers with up to date and accurate information on products and services available, calibration services and training., • Carry out functionality and system training at both customer sites and ENVEA premises., • Ensure full and accurate data entry into customer database and timely completion of Service Reports., • Offer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and function., • Provide feedback to the sales team to promote future business opportunities., • Communicate with the Engineering teams to ensure lessons learnt from field problems are incorporated into future product iterations. Qualifications • Degree, HND or Equivalent in Electrical and Mechanical Engineering, • Experience with Instrumentation in previous roles preferred in an Industrial environment. Experience • Experience in customer service/support and resolving problems to customer’s satisfaction., • Electronics experience, ideally with an instrumentation background., • Field service experience would be a distinct advantage., • Knowledge of Gas analysers/Particulate Emission Monitors would be a distinct advantage., • Use of IT for equipment test, and reports writing., • Use of standard test equipment. Travel is part of the core of role, and you will be required to attend customer sites across the allocated area and occasionally upon request across the UK. Some work may require overnight stays away from home, and on occasion this may be up to a week in duration. Very occasionally the opportunity to travel to international customers may be available. ENVEA is one of the world’s leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software. ENVEA has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values. Today, ENVEA has recognized expertise in its specialist fields and is present in over 100 countries.

About the role Newtrality Programme Managers are the backbone of successful delivery. With between 5-10 years’ experience, they are versed in leading a set of both dependent and interdependent projects and programmes, ensuring quality delivery against time-boxed and budget targets. We see a Senior Programme Manager as someone who can work confidently within ambiguity, and from which build out something tangible, actionable and positive for our clients and their residents. Oversight of programmes ranges from initial set up and mobilisation, through to review and reset and include governance set up and reporting mechanisms both for the client and internally. Programme managers are accountable for ensuring delivery against agreed milestones, deliverables and desired outcomes. Programme managers are expected to work across projects that span directorates always ensuring alignment with agreed scope and output. The role demands a balance of strategic thinking and operational grip. Programme managers are responsible for sustaining engagement with stakeholders, surfacing and mitigating risks, and creating the conditions for effective, high-quality delivery and assurance, ensuring projects and programmes are delivered on time, in budget with the correct resources. Responsibilities • Design and development of programme and project plans, sequencing and mapping dependencies., • Quality delivery of complex programmes and workstreams, to time and budget using Newtrality governance and reporting mechanisms, • Monitoring of programme progress at agreed intervals, escalating where appropriate and adhering to success metrics, • Effective management and control of resources and project costs or overheads (consultants and client teams), • Provision of timely updates internally and externally, ensuring the right level of information is provided, providing input into our wider PMO / Programme Management practice, • Contribution to our programme management practice development (e.g. iteration of tools and techniques, reporting mechanisms retros and coaching colleagues across the business), • Model collaborative, inclusive, and outcome-focused behaviours that support effective cross-practice working and adhere to business priorities and support growth, • Champion our Guiding Principles, ensuring they form the basis of all decisions What experience are we looking for? Our whole team and our network of partners have a huge variety in background and experience, and we think this adds to what makes us different. For this role, we are looking for someone who embodies robust but flexible programme management approaches, who ideally has a background in delivering complex, impact-driven change in public sector services, or consultancy (both employed and freelance). Ambiguity is consistent throughout our work, and all our colleagues are able to work, navigate and live within grey areas – it’s where we do our best work. About Newtrality At Newtrality, we’re a scaling change and transformation consultancy, focused on delivering meaningful change within Local Authorities and the wider public sector. We bring practical, lived experience and deep expertise – the kind that other consultancies often fail to provide. It’s what sets us apart in the sector. As we grow, our people are the vehicle for our success. We work with the best experts in the field, thrive in ambiguity, and deliver bespoke, high-impact solutions for every client we partner with. What We Do Our work spans a wide range of transformation and improvement programmes. We have broad capabilities and deep sector experience, supporting clients through: • Local Government Reorganisation programmes, • ERP implementations, • Programme recovery and strategic transformations, • Strategy formulation and target operating model design, • Organisation-wide and service-driven change and policy initiatives We’re proud of our strong track record in helping authorities deliver better outcomes for their residents – practical, realistic and future-proofed. Our mission is simple: to be the go-to, partner of choice for local government, known for our successful delivery, innovation, integrity, and the tangible impact of our work. How We Work We’re guided by three that shape principles that shape everything we do – from client delivery to how we run our business: Customer – how we serve and innovate for the people we exist for Commercial – how we create and protect value Culture – how we work together and get things done We take a hybrid working approach, balancing flexibility with connection. While much of our work can be done from anywhere in the UK, travel to client sites (typically 1-2 days per week) is part of what keeps us connected and effective. Why Join Us We’re growing fast - our client base, reputation, and opportunities are expanding rapidly as our work becomes increasingly complex and impactful within the sector. This is an exciting time to join a consultancy that’s doing things differently. If you’re looking for: • A hands-on role where your expertise shapes real outcomes, • The chance to work with and learn from sector leaders, • A culture that values authenticity, innovation, and doing the right thing ...then this might be the opportunity you’ve been waiting for. Beyond Delivery Outside of our client-facing work, we’re proud to partner with Tile Hill to deliver the Different programme – a national leadership development initiative designed to support and accelerate the growth of Future Leaders from minority backgrounds across the sector. This partnership reflects who we are – rooted in purpose and driven by shared commitment to equity, excellence, and meaningful change. Learn more about the programme ___. Working With Us • Hybrid working with travel to client sites when needed, • 25 days holiday (plus bank holidays, including Christmas shutdown), • Monthly team away days, • A supportive, values-led culture focused on growth and balance Interview Process • Initial screening call with Resourcing & People Manager (video call), • First stage interview with experience led questions with one of our directors (video call), themes of questions and job description will be provided, • Final Stage interview with CEO & MD (video call/in-person where practical) Our initial screening calls will occur both whilst the job advert is still live, and after the closing date for the role. Unsuccessful applications may be provided feedback where possible prior to the closing date. We aim to provide feedback post-screening call and interview within 3 working days. Newtrality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from all backgrounds, cultures, genders, sexualities, races, religions, and abilities. Recruitment decisions are made fairly, transparently, and without bias, in line with our Equality, Diversity & Equal Opportunities Policy. We are dedicated to supporting diversity and inclusion at every stage of our work.

We are looking for a E-Commerce Trading Assistant to join us at Huws Gray! Remote with some occasional travel. If you’re in the trade or have ever tackled a home improvement project, you’ve probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few. Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn’t do this without the right people, so why not join us? The E-Commerce Trading Assistant will support the delivery of trading performance across the Huws Gray Group’s digital platforms, with a primary focus on the Huws Gray brand. Working closely with the Trading Manager, the role will assist in executing daily trading activity, optimising product presentation, managing data accuracy, and supporting promotional and merchandising initiatives. The Trading Assistant will also play an active role in ensuring all products are accurately maintained and enriched within the Group’s Product Information Management (PIM) system, helping to deliver a consistent and high-quality customer experience. This is an ideal opportunity for an ambitious individual looking to develop a career in e-commerce and gain hands-on experience within a fast-growing digital environment Here’s a quick overview of some of the things you can expect to do as a E-Commerce Trading Assistant with Huws Gray: • Support the Trading Manager in delivering daily, weekly and monthly trading priorities across all Group websites., • Review onsite categories, product listings and navigation to ensure optimal presentation and availability., • Assist with setting up and scheduling online promotions, campaigns and price updates., • Monitor site performance, identifying errors or inconsistencies and liaising with relevant teams to resolve them., • Check homepage banners, landing pages and key journeys to ensure they are trading effectively and aligned to current campaigns. We know that you are more than just a CV and embracing everyone’s individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you’ll need to succeed as a E-Commerce Trading Assistant, however there are several skills we would be looking for: • Experience in a trading, merchandising or e-commerce role, ideally within retail, distribution or a B2B environment, with previous experience using Magento Adobe Commerce., • Strong attention to detail with excellent organisational skills and accuracy., • Confident using data and Excel/Google Sheets to analyse performance and identify insights., • Understanding of online merchandising and promotional planning., • Familiarity with Product Information Management (PIM) systems – experience with Akeneo advantageous., • Comfortable working across multiple priorities in a fast-paced environment., • Strong communicator with a proactive, collaborative mindset. We know you’re thinking ‘this sounds great, but what’s in it for me?’ Let us tell you: • Competitive rates of pay, • 24 days annual leave in addition to recognised public and bank holidays, • Company attendance and performance bonuses, • Company pension scheme – in line with auto enrolment, • Death In Service, • Career progression and personal development opportunities, • Being part of a “team” as opposed to just being a number, • Staff discounts on items purchased from any of our nationwide branches At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road, or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.

Job Title: SOC Analyst Location: Remote - Must be UK Based Salary: £30,000 - £40,000, shift based role with 24/7 coverage Qualifications: Must be eligible for SC Clearance The company An exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and managed service security provider, delivering in to mid and large enterprise clients. This is a fantastic opportunity for a SOC Analyst to continue their development at an established Microsoft Partner. The business has a keen focus on developing their staff by providing support for training and earning certifications. You will also gain exposure to cutting-edge technologies, working across security operations and cyberspace. This is a predominantly remote role; you must however be based in the UK to be considered. This role will also require eligibility to gain SC Clearance due to government-based customers. About The SOC Analyst Role As a SOC Analyst, you will support the SOC Manager, acting as an escalation point and technical SME for stakeholders within multiple key clients. This is a hands-on role, that gives you the opportunity to work in a customer-facing capacity as a first point of contact between the customer and security operations centre. As SOC Analyst you will have the opportunity to develop consultancy skills, whilst offering insight into the best technical solutions to secure and report on their client technology stack. Day-to-day tasks include: • Security monitoring and first response., • Incident handling and management., • Vulnerability testing, threat hunting., • Microsoft technology stack experience. Skills and Experience Required for the SOC Analyst Role: • Minimum 2 years’ experience within a similar support based role, ideally in the managed services space across the Microsoft technology stack, • Experience in Entra ID, Intune, and Azure., • Knowledge of Sentinel, and Microsoft Defender., • Experience working within a SOC environment would be advantageous., • Demonstrable experience in forming collaborative working relationships with customers and other internal stakeholders., • Confidence in effectively communicating technical incidents or security threats to non-technical stakeholders., • Previous experience of working with SIEM and log monitoring tools., • SC-200, SC-900 or equivalent certification would be beneficial but not essential. To be considered for this role, you must be UK based and eligible for SC Clearance. JOB ID: #3107759

Food Safety Auditor You will be working for a self-contained business unit that delivers comprehensive auditing services to UK retailers. They are now looking to recruit an experienced Auditor to join and strengthen their existing dedicated technical team. About the Food Safety Auditor job Your role will be to work closely with senior site personnel to arrange technical audits that are carried out against various categories, on behalf of one of the UK’s major retailers. You will conduct audits within the UK, Ireland and overseas which may include international (long haul) travel. Key tasks • Carry out both physical and remote audits against agreed standards, specific requirements and codes of practice., • Produce timely and accurate audit reports in accordance with customer systems and requirements and submit within agreed business KPI’s., • Keep up to date on all quality policies, procedures, work instructions and documentation issued by customers and the company., • Keep abreast of technical development issues and legislative changes pertaining to the food sector., • Support business initiatives including standards reviews, benchmarking activities and customer liaison when required., • Operate to ensure that the highest customer service levels are met for the key client. About You • Strong technical/QA background and extensive supplier auditing experience within the food industry., • Your product background will ideally cover multiple categories (i.e. bakery, dairy, meat, desserts, fresh produce, etc.) plus preferably knowledge of complex products i.e. ready meals., • Lead Auditor qualification (or equivalent such as ISO 9000 Lead Assessor or Third-Party Auditing)., • Flexibility to travel and stay away from home each week (within the UK, Europe and worldwide)., • Full UK / EU driving license and valid passport. More details The Food Safety Auditor job (ref:8901) is paying £45,000 - £60,000 according to your experience plus a car allowance of approximately £4,500. The working hours are Monday to Friday; flexibility is required given the nature of the role and travel. Alternate job titles Food Supplier Auditor | Food Auditing Jobs | Technical Manager | Technical Food Auditor | Technical Audit Consultant | Supply Auditor | Lead Auditor | Food Safety Auditing Jobs

Installation Project Manager – Hospitality/Retail Operations/Facilities Location: Home based with UK wide travel Salary: c£45-55,000 + bonus + car/allowance + benefits Our Client is a market leading organisation with an impressive portfolio of B2B customers in multiple sectors The aim of this role is to provide industry leading operational opportunities are presented with absolute clarity and understanding to all project stakeholders. To consistently ensure 100% client delivery from expectation to reality and an exceptional customer experience from brief, design, quote, order and final delivery. The role: To regularly attend customer meetings and build detailed brief of customers’ requirements agreeing project milestones To project manage allocated projects from conversion to delivery, undertaking required site meetings, coordination with other trades, fabrication approval and overseeing installation, ensuring all designs meet all technical and safety requirements To ensure all financial aspects of the projects are agreed with the customer and adhered to throughout the project timeline. To carry out review meetings to ensure all snags/additions are completed and final reconciliations are understood, delivering exceptional customer service To construct an operational design that meets the specific requirements of the customers’ brief and business model. To develop designs, with consideration to the customer’s and business’ needs, ensuring the design meets all technical and safety requirements. To meet with customers to present the operational designs, ensuring all customers meetings are documented, with all actions confirmed in writing, where necessary action points are passed to relevant sub-contractors To work with the sales team on designs and higher gross margin product lines to achieve the required level of profitability, ensuring regular lines of communication remain open with the Account Manager The person: In depth knowledge of hospitality or retail commercial fitouts Commercial kitchen implementation Project management experience and a proven record of project delivery Exceptional customer relationship qualities ensuring all stakeholders are kept informed at all required times Commercially focused with an ability to deliver within budgetary requirements Proven pro-active approach to resolving issues Ability to deal with customers and stakeholders at all levels of business Excellent presentation skills, written and verbal Driving Licence, ability to travel to operational sites across the UK IT literate, preferably with experience of CAD To apply please email your CV, or call for more details 0115 870 0115

Our client is looking for an experienced Research and Strategy Manager to support the development of its award-winning onboard experience through insight-led planning, product innovation, and strategic alignment. Based in Doha, this role is ideal for candidates with a background in consulting, insights, or premium travel industries—particularly those experienced in benchmarking, customer analysis, and concept-to-execution research. You'll shape the future of inflight product innovation through detailed market intelligence and structured strategic recommendations. What You’ll Be Doing: Lead strategic research initiatives including voice-of-customer programmes, competitive benchmarking, and macro-environmental scanning to support product innovation. Translate data and insights into actionable strategies and structured recommendations aligned with long-term vision and commercial objectives. Collaborate with senior leadership (SVP/VP) to inform product planning, cost justifications, and opportunity prioritisation across multiple domains. Create detailed business cases for new cabin products, IFE/connectivity upgrades, seating innovations and onboard service initiatives. Utilise financial modelling and ROI analysis to support investment decisions and roadmap planning. Monitor consumer and technology trends across aviation, hospitality, luxury travel and lifestyle sectors to guide product direction. Manage passenger research (quantitative/qualitative) and develop robust market and trend analysis frameworks. Lead or support process improvement initiatives including SOP development, KPI design, and efficiency enhancements. Maintain and update competitor intelligence tools, dashboards and insight platforms to support strategic reviews. Drive the use of AI tools and large-scale data analytics to uncover deeper insights and trend signals. Prepare high-quality strategic presentations, reports and dashboards for senior leadership and executive steering committees. Contribute to the delivery of customer experience transformation projects through structured, insight-led contributions. Required Qualifications, Skills & Experience: Bachelor’s or Masters’ degree in Business, Strategy, Aviation, or related field. Minimum 7 years’ experience in strategy, product insights, research, or consulting—preferably in aviation, travel, hospitality, or luxury sectors. Experience with Lean Six Sigma, process improvement, or KPI framework design (Green Belt or above preferred). Proficiency in customer and competitor intelligence, with a strong understanding of global consumer behaviours and trends. Skilled in financial modelling, business case development, and data storytelling for senior audiences. Strong analytical mindset with the ability to operate across ambiguity and drive clarity through structured insight. Excellent communication skills—verbal, written, and visual—able to influence stakeholders with high-impact presentations. Advanced user of MS Excel and PowerPoint, ideally with dashboarding and reporting experience. Applicants must be willing to relocate to Qatar. Interested? Reach out to Alchemy Global Talent Solutions today.

Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role Solera is seeking an experienced automotive Trainer to support training activities in the UK & Ireland. As an expert Trainer, you will report into the Regional Training Manager and will play a crucial role in delivering high-quality training courses both on-site and remotely. This position is virtual and will require travel to various locations to deliver on-site courses. What You’ll Do • Deliver training courses to participants, both on-site and remotely, ensuring high-quality content delivery and effective knowledge transfer., • Develop and update training materials, including presentations, handouts, and other resources, to ensure they are up-to-date, relevant, and engaging., • Collaborate with the training team to identify training needs, design training programs, and develop training schedules., • Evaluate participant performance and provide constructive feedback to enhance learning outcomes., • Stay up-to-date with the latest industry trends, regulations, and best practices related to VDA standards and incorporate them into training programs., • Build and maintain positive relationships with customers, providing excellent training service and addressing any training-related inquiries or concerns., • Continuously improve training methodologies and techniques to enhance the effectiveness and efficiency of training delivery., • Collaborate with internal stakeholders to ensure alignment between training objectives and business goals., • Monitor and report on training program effectiveness, analyzing feedback and performance data to make recommendations for improvements., • Support the Sales team with closing training opportunities as the SME for training., • Collaborate with other Professional Services team members in the country/region, particularly when involved with major projects eg; supporting migrations of customers across the Solera platforms., • Work to KPIs on the quality of the training delivered and to ensure customer satisfaction., • Collaboration with Sales and Rev Ops to ensure revenue targets are met. What You’ll Bring • VDA certification is highly valuable, with a strong understanding of VDA standards and processes particularly for body shop segment., • Proven experience as a trainer, delivering automotive training courses to participants at various levels., • Excellent presentation and communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner., • Strong interpersonal skills, with the ability to build rapport and establish credibility with participants and stakeholders., • Ability to adapt to an ever-changing environment and thrive in a fast-paced, dynamic setting., • Highly motivated and results-driven, with a customer-centric approach., • Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously., • Willingness to travel to various locations to deliver on-site training courses., • Proficiency in using virtual training platforms and tools., • Knowledge of the automotive industry and experience in collision repair or related fields is preferred.

Job Purpose The Capital Equipment Distribution Manager is responsible for developing, managing, and supporting the network of distribution partners for the company’s crushing & screening product range. This role is focused on developing the company’s presence in small mining & aggregate markets across Europe, Middle East, Asia, South Africa and other regions as identified for growth. This role ensures that distributors are fully capable, motivated, and aligned to achieve sales, service, and market growth targets across their assigned territories. Key Responsibilities 1. Distributor Development & Management • Identify, recruit, and onboard new distributors to expand market coverage., • Evaluate and manage distributor performance through regular reviews and business planning (sales targets, inventory levels, service capability, customer satisfaction)., • Establish joint business plans with key distributors to drive growth and profitability., • Provide ongoing commercial and operational support to improve partner performance. 2. Sales & Market Growth • Develop and execute distribution sales strategies to achieve regional sales objectives., • Support distributors in key account development, tendering, and project opportunities., • Monitor market trends, competitor activity, and pricing to optimize market positioning., • Collaborate with marketing to drive product awareness, lead generation, and promotional activities. 3. Inventory & Supply Chain Coordination • Work with supply chain teams to forecast demand, plan stock levels, and optimize equipment availability., • Ensure distributors maintain appropriate stock, demo, and spare parts levels to meet customer needs. 4. Training & Capability Building • Conduct product and sales training for distributor sales and service teams., • Ensure distributors meet technical, aftersales, and safety compliance standards. 5. Reporting & Analysis • Provide regular reports on distributor performance, market coverage, and sales forecasts., • Track profitability, channel margins, and ROI on distribution initiatives. Key Skills & Competencies • Strong commercial and relationship management skills., • Understanding of capital equipment sales cycles and project-based selling., • Experience with distribution/channel management models., • Analytical ability to interpret sales and market data., • Excellent communication, negotiation, and presentation skills., • Strategic thinker with hands-on execution. Qualifications & Experience • 5–10 years’ experience in crushing & screening equipment sales or distribution management (jaw crushers, cone crushers, industrial screens)., • Preferred experience in static crushing & screening equipment., • Proven track record of building and managing successful distributor networks. Performance Metrics • Distributor sales growth & market share., • Channel profitability & inventory turnover., • Distributor satisfaction and retention., • Market coverage and brand presence., • Accuracy of forecasts and business plans.

About the Company: A global leader in livestock technology and a well-established business, with innovation, customer service, and farmers at the heart of its operations. Providing solutions and advisory services to cultivate a more sustainable and profitable future within the dairy industry. About the Role: Step into a pivotal role where your leadership and strategic direction will propel this cutting-edge industry leader on a continued journey of sustained growth and innovation. We are recruiting for an accomplished General Manager to shape and execute our clients' long-term business vision while inspiring and leading a team to operational excellence. This pivotal position demands a skilled communicator who can chart strategic growth while maintaining the operational excellence that sets our client apart. With a proven track record in a senior management position, the successful candidate will hold a strong background in strategic planning, financial acumen, and the proven ability to inspire and motivate a diverse team. This role offers a unique opportunity to influence the future of modern farming, ideal for an innovative leader who can translate strategic vision into tangible business results. Responsibilities: • To develop and execute strategies to drive revenue, market growth, and implement long-term business plans, • To provide strategic direction and leadership to the team, supporting the goals and objectives of the business, • To lead and inspire a high-performing team by implementing robust training plans and fostering a positive and collaborative culture that enables employees to thrive and reach their full potential, • To develop and manage financial budgets, targets, and KPI metrics across the business, monitoring performance to ensure market demand is met, • To work collaboratively across the business by regularly engaging with dealerships to understand their needs, offer guidance, and address any issues or escalations, • To oversee all operational functions across the business, ensuring optimal efficiency, excellence, and customer satisfaction Qualifications: Proven experience at a senior management level or in a managerial role. A successful track record in operational management, developing strategic plans, and driving growth. Required Skills: • Proven ability to lead, motivate, and guide a team, • Exceptional communication and interpersonal skills, able to engage with a variety of audiences, • An understanding of the agricultural sector, particularly within the Ag Tech sector or dairy, • A strong strategic thinker with excellent problem-solving and decision-making skills, • A high level of business and financial acumen, • A strong technical aptitude and ability to understand complex products and services, • Resilient, adaptable, and capable of managing a distributed team, • A UK driving licence and a willingness to travel regularly throughout the UK and Ireland Preferred Skills: None specified. Pay range and compensation package: The successful candidate will receive a highly competitive salary, a car allowance, and a comprehensive benefits package commensurate with their experience. This role is remote, with regular travel expected. Equal Opportunity Statement: We are committed to diversity and inclusivity. Are you interested? If you are interested in this role and would like to know more about it, please contact Laura Morris using the details below. Sector: Ag Tech, Dairy Role: General Manager Location: UK Job Ref: CR 2449 Contact: Laura Morris 07746 908620

Aureos is seeking a Health and Wellbeing Advisor to join our growing team. This role supports all aspects and delivery of the Health & Wellbeing programmes and align to the HSQEW strategy, supporting evidence-based practice. We will consider candidates based anywhere within the UK, as this is a UK wide role with regular travel involved. This is an ideal opportunity for someone who is passionate about health and wellbeing with progression and career development. Primary tasks and duties • Promotion of safe equipment, standards and method of working., • Showing the behaviours expected, providing challenge where required and not walking by, leading by example each and every time., • UK Travel for site visits to support HWB delivery., • Deliver Thrive health & wellbeing checks and Prostate Specific Antigen tests., • Ongoing promotion of health and wellbeing support avenues/ initiatives., • Support delivery of workshops and toolbox talks., • Support TCUP 1 & 2 delivery (these are our inhouse training days for employees)., • Support POPS manual handling delivery., • Carryout DSE Assessments., • Support and maintain HWB activity database., • Support, develop and maintain the HWB communications programme: HWB intranet page & HWB campaigns calendar., • Support the delivery of the health and wellbeing KPI’s against the strategy., • Collaborate, maintain and develop links with internal support teams including social values: sustainability, inclusion; learning & development, health & safety and communications., • Build and maintain effective working relationships with site teams, clients and other stakeholders, • Actively continue HWB own personal development and keep competencies up to date., • Attend an annual GPS review with HWB Manager. Secondary tasks and duties • Support the HWB Manager with day-to-day planning and scheduling of HWB programme., • Encourage use of HSQEW reporting systems and quality contributions., • Comply with all procedures and instruction contained within the Aureos’s Business Management System (BMS)., • Support maintenance and improvement of ISO 45003., • To conduct yourself in a professional and polite manner at all times ensuring excellent customer service and the companies hard earned reputation are maintained., • Look after all equipment and other Aureos owned property including vehicles Qualifications, Training and skills Essential: • Driving Licence, • Ability to use IT systems including Microsoft 365, and HSQE specific systems., • Active listening skills., • To conduct yourself in a professional and polite manner at all times ensuring excellent customer service and the companies hard earned reputation are maintained., • Time management and relationship skills, comfortably working effectively within a broad range of working environments., • Strong interpersonal skills able to communicate clearly to inform and influence others; uses appropriate, effective methods to deliver messages, non-judgemental., • Embraces and drives continuous improvement, challenging the status quo for the benefit of the business, supporting learning and development., • Work autonomously and flexibly within the UK and Ireland – UK wide travel is essential., • Positive attitude towards supporting and working with people., • Hands on approach to problem solving., • Demonstrate excellent communication skills both written and verbal., • Be self-motivated, can work within a team and individually., • Ability to use IT systems including Microsoft 365., • Ability to work overtime if required., • Presentation skills., • Excellent standard of written and numerical literacy. Desirable: • Mental Health First Aid trained., • Applied Suicide Intervention Skills Training (ASIST.), • Demonstrate relevant industry educational qualifications e.g NEBOSH., • Background knowledge in physiology, psychology, healthcare, sports science or health & safety or similar., • Experience of workplace health and wellbeing, • Experience in delivering a personal health check including measurement of finger prick cholesterol and glucose testing; BP; body composition using BIA; weight; height; waist; grip strength dynamometer: a risk CVD risk calculation software., • Experience in motivational interviewing for personal health checks and behaviour change techniques including brief interventions, • Working knowledge of safeguarding/ previous training in safeguarding, • Workplace health and wellbeing programmes and health promotion, • Data entry and use of web enabled database systems, • Passion for health, fitness, wellbeing related interest and experience In return you will receive. • Generous Salary, • 25 days Holiday plus Bank Holiday, • Pension, • Learning & Development opportunities, • Assistance and Wellbeing support Equal opportunities Aureos are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

The Role At The Config Team, we don’t just deliver SAP services. We build long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we’re looking for a Senior / Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. This is a senior, visible role with real influence, ideal for someone who enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs. As our Senior / Lead Service Delivery Manager, you’ll be the strategic heartbeat of our AMS customer relationships. You’ll ensure services are delivered flawlessly against SLAs, while continuously improving how we operate, scale, and innovate. You’ll work closely with Account Managers, Delivery Leads, consultants, and partners to ensure our customers feel confident, supported, and delighted, every step of the way. This role goes beyond operational excellence. You’ll help define service strategy, shape new offerings, lead major incidents, and drive continual improvement across AMS. Key responsibilities • Owning end-to-end service delivery for SAP AMS customers, ensuring SLAs, KPIs, and commercial targets are consistently met., • Acting as the senior escalation point for major incidents, leading resolution and stakeholder communications through to closure., • Building trusted, long-term relationships with customer and internal senior stakeholders., • Leading ITIL-aligned processes across incident, problem, change, and service request management., • Managing service risks, breaches, and improvement plans with confidence and commercial awareness., • Producing and presenting service performance reports, insights, and recommendations to customers and internal leadership., • Owning and leading customer transitions into AMS, ensuring smooth, well-governed onboarding., • Driving continuous improvement of AMS services, processes, and methodologies., • Contributing to and often leading the design of new service offerings, renewals, pricing, and SLAs., • Supporting sales activity including RFP responses, customer presentations, and service proposals., • Mentoring and supporting the wider delivery team, influencing resourcing and planning decisions. Job requirements You’re likely to be successful if you bring • Strong experience in SAP AMS / Managed Services service delivery., • Proven leadership across complex support environments with multiple stakeholders., • Solid working knowledge of ITIL-based service delivery, ideally with certification., • Experience transitioning customers into SAP Managed Services., • Confidence operating at senior stakeholder and leadership level., • Excellent communication, relationship-building, and influencing skills., • Strong commercial awareness with the ability to balance cost, value, and customer satisfaction. Nice to have • Background in an SAP consultancy environment., • SAP certifications. Apply today! Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported. We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need. Together, we make the difference that creates a smile across the whole supply chain, starting with our team. Find out more about life at The Config Team, visit Glassdoor: ___,26.htm If you’re an experienced Service Delivery leader ready to step into a senior, influential role where you can shape services, lead people, and delight customers, we’d love to hear from you! For a full job description or if you have any questions, please submit your CV.

Senior Product Manager, Billing / Quote-to-Cash About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role We are looking for a strategic, energetic, and analytical Senior Product Manager with a strong business mindset, excellent communication skills, and a rock-solid technical foundation. You will own and evolve Intermedia’s mission-critical billing and quote-to-cash systems, ensuring our global partner and customer ecosystem is billed reliably, accurately, and at scale. This role sits at the intersection of product, finance, and operations. You will be a champion for our partners, driving billing capabilities that support multi-tier reseller models, flexible pricing, and seamless channel experiences. This position is not for the faint of heart—billing is complex, dynamic, and central to our business success. Responsibilities • Own the strategy, roadmap, and execution for Intermedia’s billing and quote-to-cash systems., • Drive platform evolution to improve scalability, accuracy, and automation while supporting new products, pricing models, and partner-driven revenue streams., • Partner cross-functionally with Engineering, Finance, Sales, Operations, and Support to deliver high-impact solutions that balance business needs with technical trade-offs., • Translate customer and partner requirements into clear product initiatives with measurable business outcomes., • Champion partner-first experiences in billing, including seamless reseller flows and self-service capabilities., • Continuously evaluate emerging technologies, including AI, and identify opportunities to improve billing workflows, customer/partner experience, and internal efficiency., • Represent billing platform strategy with senior leadership, ensuring alignment with company objectives. Required Skills & Experience • 5+ years of Product Management experience, with at least 3 years focused on enterprise billing, subscription management, or quote-to-cash systems., • Deep understanding of B2B billing flows, subscription models, and partner/reseller ecosystems., • Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms., • Exceptional analytical and problem-solving skills, with comfort working in financial and operational data., • Strong written and verbal communication skills, with the ability to influence senior stakeholders., • High attention to detail, with proven ability to manage multiple priorities under pressure., • BA/BS in Computer Science, Engineering, Math, or a related technical field, or equivalent practical experience. Preferred Skills • Experience with leading billing or Q2C platforms (e.g., Zuora, Salesforce CPQ, NetSuite, SAP, Oracle, or large-scale in-house platforms)., • Familiarity with partner/reseller billing complexity (tiered pricing, discounts, commissions)., • Experience with usage-based billing and subscription monetization models., • Proficiency with AI-driven tools for product management productivity (e.g., research, requirements drafting, data analysis, workflow automation)., • Interest in applying AI/ML to billing or financial systems (e.g., anomaly detection, collections optimization, LLM-powered support tools)., • Strong technical aptitude; able to dive into data models, APIs, and integrations to inform product strategy.

Company Description Hutsmith is a design and maker of small buildings used for various purposes such as home offices, spare rooms, or retreats. The company is B Corp certified, so a strong focuses on creating unique and sustainable cabins with an emphasis on people and community. We have been featured in numerous design titles and podcasts and have 2 retail concessions in Burford, Oxfordshire and Rutland. With a forthcoming launch of the 'Shepherds Hutsmith' (Huts on wheels), we want to increase the team to help us as part of our growth plans and manage projects once they have become live. Work will include client communciations, liasion with internal build team and procurement of materials. Role Description Construction Project Manager. You will be part of small team responsible for handling client and supplier relations once an order for a cabin has been placed. and effectively communicating with clients once an order has been place. You are likely to have a passion for design and construction. We are flexible around your timing and days, typically we are looking for a minimum of 25 hours per week, up to full time. This might be your first or second role but you will be a key part of the team, given autonomy and responsiblity, your voice will be valued. Ideally working out of Burford, but work from home is fine. Most of our projects are in the midlands and south. Qualifications • Interpersonal Skills and Communication abilities, • Very organised, • Common sense and a real sense of energy, • Ability to negotiate with suppliers (mostly timber and windows) for best deals, • Experience of Project management/CRM software is useful (e.g. Hubspot, Monday.com), • Client Relations and Customer Service experience, • Ability to work independently, • Previous experience in procurement and project management useful We are more interested in you than your exam results. £33k + pension

WHY OCADO? Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country. We are delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. We wouldn't be able to positively impact the way the world shops without our passionate team members. We now have an opportunity for an LGV Compliance Manager to join the team. ABOUT THE ROLE The LGV Compliance Manager is the Subject Matter Expert (SME) on vehicle legality compliance, ensuring that logistics operations adhere to all relevant transport regulations and legislation, particularly concerning vehicles, drivers, and maintenance. This role is integral to driving best practices in Health & Safety and ensuring full legal compliance across all transport and fleet operations! Role Details • Working Hours: Standard 9-5 hours, but flexibility is expected around operational requirements, which may include working outside of usual hours., • Location/Travel: This role requires regular travel to multiple LGV sites across the UK. Travel expenses (besides the home site location) will be covered YOU WILL BE • Using your strong knowledge of transport legislation (including EU tachograph, WTD, vehicle weights & dimensions) to ensure full legal compliance in all areas of transport and fleet operations, • Driving best practices and maintaining adherence to Health & Safety policies and legislative requirements at the CFC and throughout the region, • Developing business cases for continuous improvement and detailing implementation plans to guide the management team in delivering initiatives, • Conducting internal and external audits for agency, service providers, and contractors to ensure consistency and compliance across operations, • Utilising your expertise in IT systems, including Transport Management Systems (TMS) and compliance tools, to manage and analyse data ABOUT YOU As the ideal candidate for the LGV Compliance Manager role, we are looking for a outgoing self-starter who will be the "go-to" person for all the Transport compliance requirements. This in an opportunity to grow at the forefront of retail logistics and modernise the LGV function, with full backing from our Head of Fleet and Transport! Required Skills/Abilities • An up-to-date Transport Manager CPC and strong knowledge of the external legalities and regulations, • Experience working in a similar, specialist role and an understanding of Operator Licence (O Licence) requirements, • A strong grasp of technical compliance standards, including Driver Hours Rules (EC reg 561/2006, 165/2014, 1054/2020), Working Time Directive (RTWTR 2005), maintaining roadworthiness, and the responsibilities related to Transport Managers (EC reg 1071/2009, Stat doc 3, 6)., • The ability to work independently, manage your own workload, and demonstrate a positive track record in attention to detail, • Excellent communication and interpersonal skills at all levels to lead, coach, and mentor team members, • A resilient and solutions-focused approach, capable of working under pressure WHAT CAN YOU EXPECT TO RECEIVE IN RETURN • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching., • Financial Protection: We offer Income Protection and Life Insurance for financial security., • Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being., • Private Medical Cover: Rest easy with comprehensive private medical insurance., • Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more., • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave., • Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more., • Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants, • A Competitive Bonus Scheme! Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age or disability or union membership status Reasonable Adjustments: If you require any reasonable adjustments or support during the application or interview process, please let us know. We are committed to making our recruitment process accessible to all candidates.