Food and Beverage Supervisor
hace 2 horas
Newcastle upon Tyne
Do you enjoy talking to people and thrive off working in a fast-paced environment..? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude..? If yes, we'd like to meet you! We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature & personality, you will work alongside the team & lead by example to drive their performance in delivering excellent customer service in all interactions, & profitability through driving sales & minimising wastage. Responsibilities of an F&B Supervisor: • The service of food and beverage products in the restaurant, either working within the bar, breakfast or evening restaurant team., • Being able to confidently communicate all our food and beverage offerings available to customers., • Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines., • Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly., • Managing day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members, • Ensuring the team deliver on quality and guest satisfaction goals. Helping guests with their requests and complaints - making sure you maintain a high level of guest satisfaction, • Making sure food and drinks are secure and stored safely - always keeping stocks replenished and minimising waste, • Supporting in the management of food and beverage inventory procedures, ensuring minimum and maximum stocks for all food, beverage, material, and equipment are maintained consistently The experience & qualifications required are: • Previous experience in a food and beverage supervisory/team leader position, • Attentive, professional customer service skills, • The ability to work well under pressure and as part of a big team, • Experience of processing payments (ideally on Micros) would be advantageous, • As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours About the Hotel Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveller. The hotel provides modern guest rooms which combine standard, club and suite accommodation all of which have picturesque riverside views. Dining facilities at the hotel include The Quay 7 Restaurant which offers an la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests For you We offer a benefits package including: • Enrolment into Pension Plan, • Meals Provided on Duty, • Employee Discounted Accommodation, • Employee Discount on Food & Beverage and Hotel Restaurants, • Friends and Family, (discounted) Accommodation Rate, • Length of Service related holiday scheme, • Long Service Awards, • Employee of the Month, • Recommend a Friend Scheme, • Free Car Parking (subject to availability) .... as well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. If this sounds like the perfect opportunity for you then please, apply now! Salary £27,060.80 #NWCCaterer TPBN1_UKCT