Trabajos customer service manager en SwanseaCrear alertas

We have a fantastic opportunity for a Staff Manager to join our Swansea depot on a full-time permanent basis. The successful candidate will support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework. You will engage front line colleagues though effective communication, active listening and recognition Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot. Key Responsibilities • Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation, • Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements, • Manage driver performance and carry out job chats, • Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture, • Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy, • Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records, • Work alongside service performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience •, • Improve operational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators •, • Manage supervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues, • Liaise with external stakeholders and attend relevant meetings to improve service performance, • Local custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systems, • Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience, • Deliver agreed performance improvement plans and operational costs within budget, • Comply with requisition to pay procedures and delegated authorities, • Ensure an effective working relationship with recognised trade union representatives and officials, • Other duties commensurate with the role as may be deemed appropriate by the line manager Skills/Experience • Previous management or supervisory experience (within the bus/transport industry preferred, but not essential)., • Excellent computer skills, • Professional knowledge of Road Traffic Act and Employment legislation, • Ability to lead and inspire people to seek and follow operational best practice., • Knowledge of employment legislation, • Excellent planning and prioritising skills, • Self-motivated with a positive approach to change, • Excellent customer focus Rewards & Benefits • Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support, • We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc, • Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass, • Cycle to work scheme, • 25 days' holiday + bank holidays, • Pension scheme and chance to buy discounted First Group shares, • Flexible working We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Description AVAILABLE LOCATIONS: East London, Doncaster, Haydock, Bristol, Swansea, Manchester, Nottingham, Derbyshire, Rugby, Wakefield. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow’s innovations. Key job responsibilities Amazon is looking for ambitious, curious and versatile candidates to join our unique world as interns. An Amazon internship will provide you with an unforgettable experience in a fast-paced, dynamic and international environment; it will boost your resume and will provide a superb introduction to our activities. Key Responsibilities • Familiarize and help with the organization and processes for new launches, • Assist the Safety New Build Manager and the Safety Engineer in delivering safety excellent processes and operations, • Support safety process systems through participation in planned inspections of buildings, machines and jobs for accident prevention, • Perform and update Risk Assessments and Job Hazard Analyses, • Analyse accident data and develop standards to ensure prevention of accidents, • Supporting investigations linked to accidents and prepare accident reports to identify preventive safety measures for incorporation into the safety program, • Help to develop safety procedures and implement training programs to meet the needs of Managers and Associates in regards to critical safety issues, • Potential relocation to the designated work location A day in the life As a Workplace Health & Safety Intern, you will be a passionate advocate for creating and delivering safe yet efficient working environments. You must have excellent analytical, organizational and interpersonal skills, be an effective communicator, have a high sense of (internal) customer service and be able to work with cross-functional teams including Senior Management. About The Team Intern Community: As an Amazon Intern, you'll be part of a vibrant, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests. Support The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive. Learning Sessions Exclusive learning sessions will further enhance your skills, granting you access to Amazon's cutting-edge learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career. Opportunities Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits. Internship Start Dates Across The Year We are hiring interns to start anytime from January through September 2026. From a garage-based start-up in 1995 to a top global brand today, Amazon has evolved and made its way into our lives. Amazon Retail is at the heart of that journey. Join us and become part of it Every day will be filled with developing new skills and achieving personal growth. Interested? Submitting your application takes less than 10 minutes and cover letters are not required. You will just need to attach your CV and answer a questionnaire. Selected candidates will be invited to an online assessment. If successful, you’ll attend to two rounds of virtual interviews, which take place on the same day. Interviews consist of behavioural questions and a case study, focusing on our Leadership Principles. The entire recruitment process typically takes 3 to 4 weeks. Do note that the selection process and timelines are subject to change, and vary with role and location. EMEA Student Programs Team Basic Qualifications • Available to commence an internship between January and September 2026. Yes, our start dates are flexible! You should then be available between 3 and up to 6 months, full time (40h/week). Internship length is subject to availability., • Pursuing a Bachelor’s or Master’s Degree, with an anticipated graduation date after the completion of your internship., • Fluent written and verbal communication in English (Level - C1 or higher)., • Analytical skills, preferably with advanced proficiency in Excel (e.g. macros, pivot tables, complex formulas) Preferred Qualifications • Studies within Health & Safety, Engineering or similar discipline, • Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions., • Excellent communication and teamwork skills, able to collaborate effectively with others., • Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment., • NEBOSH certified. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon EU SARL (UK Branch) - D67 Job ID: A3102990

We are looking for an experienced Transport Planner to join Nationwide Platforms, the UK market leader in powered access. In this role, you will be responsible for accurately planning the delivery and collection of our equipment for our depots within the region. We can be flexible on location, and are open to applicants at either our Swansea or Bristol depot. This role is integral to the smooth operation of our business, so we need someone who has proven experience of transport planning, excellent organisational skills and someone who is great at dealing with people. In return, you will receive a starting salary from £35,000 (dependent on experience) , 25 days annual leave plus bank holidays, Westfield Health Cash Plan, Auto enrolment pension scheme, Life Assurance and Lifestyle Benefits – discount on selected high street stores. Responsibilities include: - • Planning the delivery of new hire orders to meet agreed customer delivery times, and ensuring that off-hired equipment is collected within the timescale prescribed. • Planning the activity of drivers, while maximising efficiency and ensuring high levels of productivity. • Working with the Transport Manager, ensuring that all vehicles are maintained and inspected to the schedules set by fleet management. • Ensuring that drivers comply with all relevant Road Transport legislation. The ideal candidate will have: - Previous logistics/transport planning experience - Powered Access experience desired. Good understanding of logistics routing and UK road networks. A strong communicator, with the ability to work well under pressure. Excellent customer service and people skills. Highly organised, with the ability to prioritise. Good knowledge of computer systems and transport planning software. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment TPBN1_UKTJ

To support our unique customer service, quality and health and safety philosophy, we now require a dynamic Health and Safety manager to lead and develop our HSE infrastructure. HEALTH AND SAFETY MANAGER BASED DUNFERMLINE, FIFE WITH TRAVEL ACROSS SCOTLAND With locations throughout Scotland, CR Smith

Mobile Generator Service Engineer - Diesel Generators - Swansea / Cardiff / Bristol - up to £45,000 About the company We're looking for a Mobile Generator Engineer / Power Engineer who will be required to travel regularly to different locations across Bristol and South Wales maintaining and repairing generators varying from 20KVA to 1250KVA and various other equipment within our range, providing an onsite service to customer. This will include finding and capturing machine damage and keeping accurate and comprehensive service and maintenance records. It is also really important that you communicate effectively, ensuring that you are Line Manager and Customers are kept informed as required. Mobile Generator Service Engineer / Power Engineer - The Details Basic salary up to £45,000 OTE £55,000 PLUS Company Van - Business and Personal Mobile Phone and Laptop Overtime Paid and Door to Door Specialist PPE provided Company contributory pension Employee discount Private Healthcare 25 days holiday plus BH Mobile Generator Service Engineer / Power Engineer - Requirements & Responsibilities Need to have completed servicing on generators of a minimum of 20kva, and ideally up to 500kva, and also be able to show experience of fault finding and repairs of this range of generators. Strong understanding of Electrical principles and practices Experience with solder techniques and equipment Knowledge of System design principles and methodologies Familiarity with Mechanical knowledge for system integration Excellent problem-solving skills and attention to detail Prior experience in the generator industry or similar Able to work as part of a team, supporting colleagues Flexible and self-motivated, you will be keen to embrace new training opportunities, which may on occasion require staying away from home Great communication skills - both verbal and written Customer-Focused with a commitment to delivering an excellent service Effective planning and organisation skills with strong attention to detail and accuracy A valid driving licence with no more than 6 points This position offers a competitive salary, benefits package, and opportunities for professional growth. If you are a motivated Engineer with a passion for innovation, we encourage you to apply. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy TPBN1_UKTJ

Following several recent client wins, we have a new and exciting opportunity for an experienced PR Account Manager to join our growing PR team. This is a client facing role and as PR Account Manager you’ll work across all accounts, managing client deadlines, planning, and consistently coming up wi

To be shortlisted, you need to offer:Proven experience leading teams of around 40 FTE, including coaching, performance improvement and ability to motivate, engage and promote wellbeingStrong stakeholder management skills, with experience working across functions such as Finance, Credit Risk and Cust

Our team is dedicated to delivering a meticulous, high-quality proofreading service for question paper materials, ensuring they meet the highest standard—100% error-free.

Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every de

Service Support Manager – Local Plan, Conservation & Climate. Providing coordination, oversight, and strategic support to senior managers and service leads. Experience supporting planning, housing, climate, or place-based services.

Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every de

As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. As Operations Manager you will play a vital role in enhancing the experience of our resorts, showc

Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every de

Company descriptionRole: Service Improvement ManagerDepartment: JLRLocation: Oldbury (3 days per week on-site, flexibility for remote and field visits)Salary: up to £45,000This is the jobThis is an exciting opportunity to lead a team of four specialists and drive continuous improvement across our r

Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every de

Supervisory or managerial experience in beach/poolside service or similar hospitality environment. We’re looking for an enthusiastic and experienced Beach Service Manager to lead the day-to-day running of our sun decks and pool area for the 2026 season. Our sun decks are built into striking volcan

Our Guest Service Manager closely supports the Active and General Manager. You'll be Neilson's customer service ambassador, ensuring we consistently deliver a premium holiday experience. A solid understanding of excellent customer service practice.

Supervisory or managerial experience in beach/poolside service or similar hospitality environment. Beach Service Manager - Luxury Beach Club in Greece - Summer 2026. Our sun decks are built into striking volcanic rock just metres above the deep blue Ionian Sea - a unique setting where our Beach Serv

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time R

Night Team Leader (Barista Maestro) Llanelli Trostre DT - 16hrs per week - FTC.At Costa Coffee, we are what we craft.It's about blending beans with dedication, serving up memorable moments, and proudly making greatness every day.And as a Team Leader, you can too.All other hours worked will be a star

The Orchestra Operations team comprises of an Orchestra Production Manager, Orchestra Operations Manager and two Assistant Orchestra Operations Managers. The role: We are seeking to recruit an Orchestra Operations Manager, to work closely with the Orchestra Production Manager to ensure that all nec

The PR Account Manager candidate You'll have 3-4 years' PR agency experience Experienced in media relations with great contacts Be comfortable leading meetings and presentations Highly organised and resourceful, a great problem solver Able to build evaluation campaigns, and shape research requiremen

Senior Account Manager – Property Branding & Creative London (Hybrid: 3 days in studio) | £50K This leading creative agency is looking for a talented Senior Account Manager with strong experience across branding, digital, and property marketing. This Senior Account Manager will oversee: Branding

You’ll need to: • Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare• Be a team player who enjoys working with others• Be compassionate and caring• Have great communication skills and a real talent for making customers f

Apprentice Customer Service Advisor. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months). As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service.

Customer Service Representative - BournemouthAbout the RoleCustomer Service Representative – Hybrid WorkingWe are currently advertising for 6 & 12 Month Fixed Term Contracts with the potential for them to go on longer. You’ll need to:• Have experience of providing outstanding customer service,

Our team is dedicated to delivering a meticulous, high-quality proofreading service for question paper materials, ensuring they meet the highest standard—100% error-free.

You’ll need to:Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcareBe a team player who enjoys working with othersBe compassionate and caringHave great communication skills and a real talent for making customers feel specialBe a fa

At Park Plaza, authenticity is at the heart of everything we do.We now have an exciting opportunity for a Guest Laundry Team Leader with a passion for doing a consistent, high-quality job.You will be a natural-born leader who strives to help the team achieve the best standards possible.As our Guest

Reporting to the Operations Manager, you will lead the team's delivery across a range of activities including regulation, incident management as well as working with a variety of partners and customers. The post is one of 2 Environment Team Leaders within North East Operations and is one of 5 team l

Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to th.

Join Our Client as a Customer Service Team Leader! Are you a passionate leader with a knack for customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we have the perfect opportunity for you! Position: Customer Service Team Leader Contract Typ

National Account Manager This role sits at the heart of the organisation's engagement with major UK foodservice accounts. The position suits someone who enjoys managing a portfolio of strategic customers, spotting new opportunities, and working collaboratively with internal teams to deliver so

The Key Account Manager will be responsible for growing Camiras business with manufacturers of contract furniture, acoustic panels, and related interior products across South East England, focusing on contract furniture, acoustic applications, and workspace solutions.

Developing relationships with specialist surgeons you will ideally have experience with working with customers within the theatre environment at all levels through consultants, nursing staff, purchasing and supplies and pharmacy and be confident in your approach and sales technique as you will often

Our client is a successful and rapidly growing, innovative business providing technology solutions and an unrivalled range of logistics solutions, together with a commitment to delivering service excellence across a broad range of customers. As a Key Account Manager you will support their continued

Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description As an O2C Billing Team Leader you will lead a team comprised of Order to Cash Billing Analysts and Senior Analysts responsible for the timely and acc

We are looking for a proven, service-driven Customer Account Manager to join our Account Management team and take ownership of an exciting Ecommerce client account. You will naturally understand how to maintain and build strong customer relationships and will be confident in resolving any immediate

We're looking for a dynamic Business Development Manager, known internally as Regional Account Manager to join our team, driving share of wallet and drive new business. As well as delivering an exceptional standard of service to customers, you'll be.

Key responsibilities - National Account Manager:. Plan and implement promotional activity in line with strategy and customer needs. Build and maintain strong relationships with customers and internal teams.

Customer centric relationship builder with a consultative approach Value creation - ability to maximise value through relationships with customers, suppliers and internal stakeholders. Location: Midlands Area Salary: Competitive package Summary: Our client is a successful and rapidly growing, inno

Our client is a successful and rapidly growing, innovative business providing technology solutions and an unrivalled range of logistics solutions, together with a commitment to delivering service excellence across a broad range of customers. As a Key Account Manager you will support their continued

The Role: As an Account Manager, you will act as the primary point of contact for your assigned customers, ensuring their needs are met and that they gain maximum value from the services provided. Are you an experienced Account Manager looking to take ownership of a portfolio of established clients

You identify new markets and customer segments, build relationships at decisionmaker level, and guide customers from first contact through successful scaling.

We are looking for a proven, service-driven Customer Account Manager to join our Account Management team and take ownership of an exciting Ecommerce client account. You will naturally understand how to maintain and build strong customer relationships and will be confident in resolving any immediate

As an eCommerce National Account Manager, you will be responsible for manage and develop a set of accounts, incl Argos. Your focus will be on customer retention and penetration, maintaining strong stakeholder relationships, and identifying opportunities to grow the business. Cultivate customer relat

As Strategic Account Manager youll focus on the management and growth of national high-volume accounts while leading a team of Account Managers to ensure effective employer relationships and performance outputs. Job Title: Strategic Account Manager. Employer engagement, skills, and training are key

Support new product development by feeding back trends, customer challenges, and potential innovation areas. Provide regular reports on customer activity, opportunities, and market intelligence. This role sits at the heart of the organisation's engagement with major UK foodservice accounts.