48 Best contact centre manager Jobs in Wolverhampton (May 2025)

JOB VACANCY Care Worker (SOC Code: 6135) CONTRACT TYPE Full-time HOURS 37.5 hour per week (and a daily 30-minute unpaid break). PLACE OF WORK Our business address is Trafalgar House, 81 – 83 Darlington Street, Wolverhampton WV1 4JD, however, you will be expected to work in various residential care settings and service user homes within the locality. SALARY £12.82 per hour/£25,000.00 per annum REPORTING TO Registered Manager We are recruiting care workers who will be responsible for delivering care services to our clients in their own homes in communities across Staffordshire. What to expect We’ll look to you to offer exceptional health care services within a multi-disciplinary team to make sure that on each shift, at every location, all of our residents get the highest quality care. You can expect a wide range of responsibilities, from making sure new residents are settling in, to helping advance your team members’ skills, and developing care plans that are tailored to our residents’ physical and mental needs. Domiciliary care encompasses a range of support which requires adaptability and flexibility from care workers who possess a patient and understanding nature. You are required to respect the dignity of each service user and assist with any tasks required. This includes prompting, assisting and administering to promote the service users’ independence. (This excludes any tasks typically undertaken by trained nurses). (The Employer has claimed an exception under the Equality Act 2010. PURPOSE · To look after the physical, emotional, cultural and social needs of the Clients using a person-centred approach. · To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights · To create and maintain good professional relationships with Clients, their family and friends and other stakeholders · To actively support other Care Support Workers · To adhere to all regulatory and statutory obligations and Midas Care Solutions’ policies, procedures and guidelines · To promote a positive, personal and professional profile, ensuring the good reputation of Midas Care Solutions at all times RESPONSIBILITIES Care provision To provide personal care and support to Clients with a wide range of needs, medication planning and support, illnesses and disabilities. To undertake the tasks detailed in the Client’s care and support plan using a person-centred approach and in the least intrusive way. Promoting independence and self-motivation. To provide input into the care and support plans of Clients by regularly feeding back to the Care Supervisor. To assist with personal hygiene and grooming. Services include, washing, dressing, grooming, toileting and continence management. To prepare food and drink for Clients in a person-centred manner, catering for individual choices, nutritional needs and cultural requirements. To provide light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by Management To use manual handling equipment safely and correctly and safe handling of property and equipment belonging to clients. Maintaining good communication and developing effective working relationships with clients. To provide companionship clients, actively talking and listening to them about, support, including accompanying them during travel. Ensuring adherence to health and safety, infection control and creating a comfortable living environment. To maintain detailed accurate records in respect of care and medication support given and tasks undertaken. To regularly read care and support plans, acknowledging changes. To protect the confidentiality of all information relating to clients. To promptly report any issues concerning the care, support, wellbeing or behaviour of clients and update records accordingly whilst continuing to monitor where concerns have been reported and recorded. To recognise the signs of abuse and immediately report abuse or suspected abuse to a Manager and report any complaints to the office and HR and Compliance team. To contact the office or out of hours if running late. To dress appropriately, wearing uniform and using personal protective equipment provided by Midas Care Solutions. To seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery whilst attending and engaging in regular Care Support Worker team meetings and any other relevant meetings To attend in house and external training pertinent to the role of Care Support Worker To ensure completed weekly timesheets are submitted on time To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to your designated supervisor. Promoting equal and fair treatment, and equal access to services and employment CRITERIA You must be a compassionate, patient and understanding individual. You must have the ability to work with others as a team or on your own initiative: · Exceptional timekeeping skills · Empathetic towards others · Good reading, writing, and speaking skills in English, proficient enough to pass the B1 English test or equivalent. · The ability to self-drive and own a car is mandatory · Comply with the Company’s policies and procedures. · Have a valid passport and visa with valid permission to work in the UK · If you are seeking sponsorship, you must pass the Home Office character suitability requirements for obtaining a skilled worker. · You must pass the DBS screening or foreign equivalent Flexible Working Your shift pattern will rotate on a weekly basis. You must be a car driver. It is your responsibility to ensure that your driving licence is valid and renewed on time. You shift pattern will vary depending on service requirements and operational needs, and this will be communicated to you by your care coordinator or manager. However, for sponsored workers, your weekly minimum working hours will be 37.5 hours in line with your sponsorship obligations, and overtime opportunities will be available. BENEFITS · Full, free comprehensive training · Company uniform and PPE · Holiday pay equivalent to 5.6 weeks per annum, totalling 28 days per annum inclusive of bank holiday. The holiday term commences on 1 April and ends on 31 March the following year. · Workplace Pension with the NEST Pension Scheme · Career progression · Mileage contribution for drivers · Exceptional support offered from a team of committed individuals. What we offer · Flexible hours with part-time options for regular days and times – guaranteed hours available. · Fantastic rates of pay in the industry, with increases for bank holidays. · Dedicated support from your local manager. · Opportunities close to home, plus many opportunities for career progression. Training is compulsory and is provided as a training pack, once you have successfully completed this you will be required to complete a Moving and Handling practical training session. All applicants are required to have basic reading and writing skills in English. As well as the ability to speak and understand English. If you are committed to delivering excellence in care and would like to work for an organisation that values its staff and service users, we would like to hear from you.

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