Buscar empleo: 50 ofertas de trabajo de Waiters en Hammersmith Broadway, London (mayo 2026)

The Head Waiter is responsible for leading a section of the floor, ensuring excellent service delivery while supporting the wider team. They act as a senior presence during service, helping to maintain standards, guide team members and create a positive, organised and guest-focused environment. This role focuses on strong execution, attention to detail and early leadership behaviours, forming a pathway into management. The “C” Principles The Head Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Head Waiter consistently demonstrates: • Strong service leadership – leads their section with confidence, • Positive attitude – sets the tone for the team during service, • Good communication – supports clarity and teamwork, • Organisation – keeps service flowing smoothly, • Attention to detail – ensures high standards are maintained, • Supportive mindset – helps develop and guide junior team members, • Reliability – delivers consistent performance Key Responsibilities Section Leadership & Service • Take ownership of a section during service, • Ensure smooth, organised and efficient service delivery, • Maintain high standards of presentation, timing and guest interaction, • Support the team in delivering consistent service Guest Experience • Build rapport with guests and create a welcoming experience, • Ensure guests feel looked after and valued, • Handle basic guest concerns confidently and professionally, • Support a positive and engaging atmosphere on the floor Team Support • Support and guide junior team members during service, • Lead by example in behaviour, service standards and professionalism, • Assist with training and onboarding of new team members, • Encourage teamwork and positive communication Organisation & Service Preparation • Ensure section readiness before service, • Maintain cleanliness and organisation throughout shifts, • Support smooth transitions between courses and service stages, • Assist with opening and closing procedures Standards & Compliance • Follow company service standards and procedures, • Maintain health & safety and cleanliness standards, • Ensure correct handling of food, drinks and allergens, • Uphold professional presentation and hygiene standards Collaboration & Communication • Communicate clearly with team members and management, • Work closely with BOH to ensure smooth service flow, • Support a strong team culture across the restaurant, • Raise issues early and contribute solutions Problem Solving • Respond quickly to service challenges within their section, • Support the team during busy periods, • Maintain composure and professionalism at all times, • Escalate issues where necessary What Success Looks Like in This Role • A well-run section with smooth, consistent service, • Strong guest interaction and positive feedback, • Junior team members feel supported and guided, • High standards of organisation and attention to detail, • Readiness to progress into an Assistant Restaurant Manager role

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Role Purpose The Waiter is responsible for delivering a warm, attentive and consistent guest experience, ensuring that every guest feels welcomed, looked after and valued. This role focuses on building rapport with guests, maintaining strong service standards and working collaboratively with the team to ensure smooth and efficient service. The Waiter plays a key role in creating memorable experiences that encourage guests to return. The “C” Principles The Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Head Waiter / Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Waiter consistently demonstrates: • Guest-focused mindset – prioritises guest experience at all times, • Strong communication – listens actively and communicates clearly, • Positive attitude – creates an engaging and welcoming atmosphere, • Attention to detail – ensures accuracy and consistency in service, • Teamwork – supports colleagues and contributes to smooth service, • Organisation – manages their section effectively, • Resilience – performs well during busy service periods Key Responsibilities Guest Experience & Service Delivery • Deliver friendly, attentive and professional service to all guests, • Build rapport and create a welcoming, engaging experience, • Take orders accurately and confidently, • Ensure guests feel looked after throughout their visit, • Anticipate guest needs and respond proactively Service Standards & Execution • Maintain high standards of service, presentation and professionalism, • Ensure food and drinks are served correctly and efficiently, • Follow company service steps and procedures consistently, • Manage timing of service to ensure a smooth guest journey Section Management • Take responsibility for a section during service, • Ensure tables are clean, organised and ready for guests, • Monitor guest needs and maintain awareness of the section at all times, • Support smooth transitions between courses and table turns Teamwork & Communication • Communicate clearly with BOH and FOH teams, • Support runners, head waiters and managers during service, • Contribute to a positive, respectful and team-focused environment, • Ask for support when needed and offer help to others Organisation & Cleanliness • Maintain cleanliness and organisation of the floor and service areas, • Support opening and closing duties, • Ensure stations are stocked and ready for service, • Follow hygiene and presentation standards at all times Compliance & Standards • Follow all company policies and procedures, • Maintain awareness of allergens and dietary requirements, • Ensure responsible service of food and beverages, • Uphold professional appearance and conduct Problem Solving • Respond calmly and professionally to guest requests or concerns, • Resolve minor issues independently where possible, • Escalate more complex issues to senior team members, • Maintain composure during busy periods

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