Camarero/a de Pisos - Sani/Ikos Group

Job Purpose To support the Outlet Manager or Outlet Senior Manager in overseeing the daily operation of the outlet, ensuring service excellence, guest satisfaction, and smooth team coordination. The Outlet Assistant Manager plays a key operational role on the floor, supervising service teams, maintaining standards, and ensuring an efficient workflow throughout service periods. This role contributes to the outlet’s success by ensuring consistent execution of brand standards, supporting team development, and maintaining a positive and organized work environment. Key Responsibilities Operational Leadership & Excellence • Supervise daily outlet operations, ensuring smooth coordination and consistent service delivery., • Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow., • Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies)., • Supervise, guide, and support the service team to ensure high performance and adherence to standards., • Support the recruitment, onboarding, and training of new and returning seasonal team members., • Support daily sales activities, upselling, and cost control initiatives in line with divisional objectives., • Assist in monitoring stock, waste, and operational costs to ensure efficiency., • Ensure every guest receives attentive, professional, and friendly service., • Handle guest feedback and service recovery with professionalism and discretion., • Ensure effective communication with Culinary, Bar, and other departments for smooth operation., • Participate in daily briefings and service meetings, communicating priorities and updates to the team., • Accountable for the smooth execution of outlet operations during assigned shifts., • Responsible for supervising service quality, maintaining standards, and supporting team performance., • Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager. Qualifications & Experience • Proven experience as an Assistant Outlet Manager or supervisory role in a 5-star hotel., • Fluency in English, additional languages are an advantage., • Strong leadership and communication skills., • Good knowledge of food and beverage service; wine knowledge is a plus., • Ability to multitask, remain calm under pressure, and handle guest concerns effectively., • Degree/Diploma in Hospitality would be a plus. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Job Purpose To oversee the daily operations of an assigned outlet, ensuring service quality, guest satisfaction, and financial performance in line with brand and divisional standards. The Outlet Manager may either lead a smaller outlet with full operational accountability, including team leadership, cost control, and service delivery, or serve as support to the Outlet Senior Manager in achieving operational and commercial objectives. In both assignments, the role upholds the resort’s culture, service standards, and commitment to delivering exceptional guest experiences through effective people and performance management. Key Responsibilities Operational Leadership & Excellence • Supervise daily outlet operations, ensuring smooth coordination and consistent service delivery., • Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow., • Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies)., • Supervise, guide, and support the service team to ensure high performance and adherence to standards., • Support the recruitment, onboarding, and training of new and returning seasonal team members., • Foster teamwork and motivation, creating a positive and collaborative work atmosphere. Financial & Business Performance • Support daily sales activities, upselling, and cost control initiatives in line with divisional objectives., • Assist in monitoring stock, waste, and operational costs to ensure efficiency., • Ensure every guest receives attentive, professional, and friendly service., • Handle guest feedback and service recovery with professionalism and discretion., • Support a culture of continuous improvement based on guest feedback and internal reviews. Coordination & Communication • Ensure effective communication with Culinary, Bar, and other departments for smooth operation., • Participate in daily briefings and service meetings, communicating priorities and updates to the team., • Support clear and consistent information flow between management and service employees. Accountability • Accountable for the smooth execution of outlet operations during assigned shifts., • Responsible for supervising service quality, maintaining standards, and supporting team performance., • Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager. Qualifications & Experience • Minimum 3 years of leadership experience in Food & Beverage, ideally within luxury hotel or resort environments., • Demonstrated ability to manage multiple outlets or large-scale service operations., • Strong leadership and people management skills with a hands-on, service-driven approach., • Excellent communication and interpersonal skills., • In-depth understanding of luxury hospitality standards and service etiquette., • Committed to building high-performing teams and nurturing positive work environments., • Flexible, calm under pressure, and solutions oriented., • Fluent in English; additional languages are an asset., • Degree or diploma in Hospitality Management or a related field preferred. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Child Supervision: Supervise and care for children of various ages with attention and responsibility. Activities: Organize and participate in creative games, sports, and entertainment activities. Safety: Ensure the safety and well-being of all children during their time in the Kids Club. Communication: Maintain positive communication with parents, providing information about activities and their child’s experience. Cleanliness: Keep the Kids Club area clean, organized, and welcoming. Qualifications & Experience • Proven experience working with children, ideally in a hotel, camp, or childcare setting., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Genuine love for working with children and a positive, energetic attitude., • Ability to plan and lead engaging activities for kids., • Responsible, patient, and good at communicating with both children and parents. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Child Supervision: Supervise and care for children of various ages with attention and responsibility. Activities: Organize and participate in creative games, sports, and entertainment activities. Safety: Ensure the safety and well-being of all children during their time in the Kids Club. Communication: Maintain positive communication with parents, providing information about activities and their child’s experience. Cleanliness: Keep the Kids Club area clean, organized, and welcoming. Qualifications & Experience • Proven experience working with children, ideally in a hotel, camp, or childcare setting., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Genuine love for working with children and a positive, energetic attitude., • Ability to plan and lead engaging activities for kids., • Responsible, patient, and good at communicating with both children and parents. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.