Email/chat support representative
hace 2 meses
Delhi
An Email and Chat Support Representative is responsible for providing top-notch customer service through email and online chat. Key responsibilities include: - *Responding to Customer Inquiries* : Addressing customer questions and concerns via email and chat, providing accurate information, and resolving issues promptly. - *Troubleshooting Technical Issues* : Identifying and resolving technical problems, escalating complex issues to relevant departments when necessary. - *Product Information and Support* : Providing product details, answering questions, and guiding customers in navigating company websites. - *Maintaining Records* : Documenting customer interactions, tracking issues, and updating records accurately. - *Collaboration and Teamwork* : Working with team members to improve customer service, sharing information, and assisting colleagues. *Required Skills:* - *Excellent Communication Skills* : Strong written and verbal communication skills, with the ability to articulate information clearly and professionally. - *Problem-Solving Abilities* : Ability to assess and understand customer problems, providing prompt and effective solutions. - *Time Management* : Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment. - *Technical Skills* : Proficiency in using customer service software, such as Zendesk or Freshdesk, and basic knowledge of Microsoft Office. - *Customer Service Skills* : Ability to remain calm and patient, empathizing with customers and providing a positive user experience. *Qualifications:* - *Education* : High school diploma or equivalent, with some companies preferring a bachelor's degree. - *Experience* : Previous customer service experience, especially in email or chat support, is highly valued. - *Personality Traits* : Ideal candidates should be patient, empathetic, and have a positive attitude, with the ability to work well in a team and adapt to changing circumstances.¹ ²
Shikha ChauhanActivo hace 2 meses
