Hire staff

Email/chat support representative

16 April 2025•48 views

Expires in 8 days

An Email and Chat Support Representative is responsible for providing top-notch customer service through email and online chat. Key responsibilities include:

*Responding to Customer Inquiries*: Addressing customer questions and concerns via email and chat, providing accurate information, and resolving issues promptly.
*Troubleshooting Technical Issues*: Identifying and resolving technical problems, escalating complex issues to relevant departments when necessary.
*Product Information and Support*: Providing product details, answering questions, and guiding customers in navigating company websites.
*Maintaining Records*: Documenting customer interactions, tracking issues, and updating records accurately.
*Collaboration and Teamwork*: Working with team members to improve customer service, sharing information, and assisting colleagues.

*Required Skills:*

*Excellent Communication Skills*: Strong written and verbal communication skills, with the ability to articulate information clearly and professionally.
*Problem-Solving Abilities*: Ability to assess and understand customer problems, providing prompt and effective solutions.
*Time Management*: Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
*Technical Skills*: Proficiency in using customer service software, such as Zendesk or Freshdesk, and basic knowledge of Microsoft Office.
*Customer Service Skills*: Ability to remain calm and patient, empathizing with customers and providing a positive user experience.

*Qualifications:*

*Education*: High school diploma or equivalent, with some companies preferring a bachelor's degree.
*Experience*: Previous customer service experience, especially in email or chat support, is highly valued.
*Personality Traits*: Ideal candidates should be patient, empathetic, and have a positive attitude, with the ability to work well in a team and adapt to changing circumstances.¹ ²