BPO Voice and Non Voice Process
30 days ago
Coimbatore
Sure! Here’s a clear description: BPO Process Selling means selling business process outsourcing (BPO) services to other companies. In simple words, you're convincing businesses to let your company handle some of their non-core work — like customer support, accounting, HR services, tech support, etc. The selling process usually goes like this: 1. Lead Generation: Find potential clients (companies) who might need outsourcing services. 2. Prospecting: Research those companies to understand their needs. 3. Initial Contact: Reach out through calls, emails, or meetings to introduce your services. 4. Needs Analysis: Ask questions and listen carefully to learn what challenges the company is facing. 5. Presentation: Show them how your BPO services can solve their problems, save costs, improve quality, or allow them to focus on their core business. 6. Proposal: Prepare a detailed offer (pricing, service level, terms). 7. Negotiation: Discuss terms, pricing, and service details to come to an agreement. 8. Closing: Finalize the deal — get contracts signed. 9. Onboarding: Start the transition of their processes to your company smoothly. 10. Relationship Management: Keep in touch, ensure service quality, and look for upsell or cross-sell opportunities later. Basis communication Understanding the client's business Ability to build trust Knowledge about the BPO industry Problem-solving approach
Preethaa BActive 2 months ago