2008–Present Realtor New York City, NY Licensed Real Estate Professional As a Realtor, I live my life on the phone, handling new clients all around the world. Talking to eccentric Supers and negotiating access to apartments and of course dealing with demanding New York City Landlords. Brokered the deal made between thousands of Renters and Landlords in NYC. Managed customer expectation versus the economic realities of NYC real estate market. Generated over thee hundred thousand dollars in fee appropriation for my company over three years. 2004–2008 Tour Guide Grayline Bus Co. New York City, NY Presented a historical NYC Tour to hundreds of thousands of people from around the world. Provided entertainment for people of all ages for up to 4hrs at a time. Provided safety, customer service, and advice to hundreds of people daily. 2002–2004 Sales/ Account Manager Arch Wireless New York City, NY The Sale always begins over the phone. As a Xerox Sales Representative I would cold call the secretaries of executives of companies like Gold Man Sachs and embassies like the Russian Federation and I would then close for the Decision Maker at each institution. So exceptional phone etiquette was essential as multiple follow ups and reselling was a cornerstone of the business. First you clarify to the client the benefit of your interaction, then you clarify the needs and potential objections of the client, soliciting a theoretical buying commitment based on the logic of all the client’s needs and objections being met and resolved. Then demonstrate your services for the client and close the sale. Objection handling is covered with concepts such as Feel, Felt, Found, being covered. In other words, I feel and understand the client’s concerns, validating that concern by saying other clients have felt similarly, however, those other clients have found that X aspect of our service has resolved that issue. Listening to the client is the primary focus. As a Two-Way Pager salesmen I would cold call multiple companies in NYC and offer our communication solution, which often focused on cost effectiveness. In this position I received even further phone sales training that involved getting past the Gatekeeper, who is atypically the Secretary, via open-ended questions. For example, “Would it be possible to speak to the DM” as opposed the yes or no question of “Can I speak to the DM”. Sold Communication Solutions to large Corporations, music labels, hospitals. Generated New Business Leads, Rekindled Previous Customer Relationships. Provided customer service, troubleshooting and personal attention to hundreds of clients all over Manhattan. As a Xerox Sales Person I sold document solutions totaling millions of dollars. 2001–2002 Sales/Account Manager Flynn’s Xerox New York City, NY Generated new leads via Cold Calling, networking and upgrading Sold Six Figure Document Reproduction Solutions to Fortune 500 companies such as Loews and Bear Sterns, international entities such as the Bolivian and Russian Consulate and the UN, also to small law firms and individuals. Provided customer service to hundreds of accounts and handled customer complaints. - Bond New York
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