EVENT MANAGER
19 hours ago
New York
Job Description Salary: $99,000/Yr-$100,000/Yr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary Working as an Event Manager, you will be responsible for planning and executing all corporate events, ensuring exceptional experience for our clients. The position requires excellent organizational skills, a knack for multitasking, and a passion for delivering outstanding client experience. Job responsibilities • Manages and books reservation requests for events and high-level meetings; maintains room schedules through EMS system., • Responsible for responding and processing all incoming event and high-level requests., • Plan, organize, and execute a high volume of corporate events, including conferences and meetings., • Collaborate with clients to understand their event objectives and preferences., • Be well versed in policies and procedures and provide excellent customer service while adhering to those policies., • Manage multiple events simultaneously, ensuring all deadlines and deliverables are met in this fast-paced environment., • Provide seamless management of meetings and events with very high-level customer service., • Expertise in VIP level, complex events with high visibility, • Demonstrates outstanding leadership, expertise, management, and consultation skills when conducting business with clients, vendors and to the internal team., • First point of contact for the GCSD lead regarding any event coordination., • Schedule appropriate interdepartmental/vendor meetings for the operational aspects of coordinating conference/meeting requirements, which include pre-planning meetings or a pre-conference meeting for specific events., • Provides consultative event coordination services to clients as required., • Responsible for room setups; assuring room configurations are correct., • Oversees breakdown of event space making sure to return to its standard setup, • Maintains daily/weekly schedule boards and/or digital signage displays., • Receives shipped materials; serves as point of contact for stored materials; ensures materials are delivered to the meeting room as designated., • Identifies and reports onsite building repairs to the Community Management team., • Responsible for compilation and sending of customer surveys using designated EMS online tool., • Develops and maintains working relationships with vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.), • May led, manage, or provide subject matter expertise for projects and initiatives., • Manages customer request emails sent to shared mailbox., • Modifies reservations as needed and/or requested by clients., • Ensure proper scheduling for event/meeting coverage, • Train and ensure proper coordination of assignments in the absence of the Conference Manager, • Mentor associates with event or meeting coordination as apart of their training and development toward career progression., • All other duties as assigned. Key Competencies: • Outstanding customer service skills, • Superior verbal and written communication skills, • Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook), • Experience working in technical/audiovisual environment., • Ability to work independently, prioritize effectively and make decisions when faced with ambiguity., • Ability to adapt quickly to change and maintain a flexible approach when providing customer support., • Able to remain mobile for extended periods during work day., • Able to work a flexible schedule to include evening and weekend hours., • Must be able to lift 50 pounds., • Work experience with reservation software platforms, • Catering or other food service-related experience Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1508147 Rapport a specialized division of FLIK Hospitality Group