Hell's Kitchen Inc.

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• Allstate Insurance - Sniezek Group Agency

  

  Account Manager

  17 days ago

  Minneapolis

  Job Description If you are a good communicator and comfortable talking with people, we think you could be a great Insurance Agent in our agency. Primary responsibilities would include selling (home, auto, boat, off-road, condo, renters insurance, life, etc.) and servicing our insurance offerings to new and existing customers. Insurance experience is great, but not necessary to be successful in our agency! If you do have experience, are having success, but want more and a better culture, you should apply too! We have a heavy marketing budget and our top sales agents are making $90,000-$135,000k+ We have an amazing team that is here to help you be successful. We provide hands on training along with a team concept of constant support. We know if you aren't successful, we aren't successful. Come join us at our newly renovated agency in Brooklyn Park at a prime location off 610/Zane Ave N. 55445 or our office on Main St in Rogers, MN 55374. Like to golf? We have a golf simulator in our office too! The Sniezek Group Agency is the largest Allstate Insurance agency in MN and the top new business producing agency too. We have offices in Brooklyn Park, Eden Prairie, Maple Grove and Rogers. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Health Insurance Dental Insurance Vision Insurance Hands on Training Evenings Off Mon-Fri Schedule Retirement Plan Career Growth Opportunities Paid Marketing Responsibilities • Prospecting and generating new business through leads & referral sources., • Maintain customer relationships with follow up phone calls, emails and face to face., • Ensure positive customer experience with every interaction., • Provide customers with additional information about new products and services., • Confident, Self-starter who works well independently and as a team., • Willingness to learn and coachable., • Exceptional communication skills on the phone and via email (ability to type)., • Problem solver. Every day presents a new challenge and opportunity., • We want you in the office in the beginning to learn from those around you, but it can transition to some remote capabilities after 6 months., • Insurance license. We will help you obtain., • Office and/or sales experience

• American Security & Investigations

  

  Account Manager (Security) - Edina MN

  29 days ago

  Minneapolis

  Job Description Account Manager at American Security & Investigations Location: Edina, MN Are you an experienced security professional with a background in leadership? Are you seeking a role to work in a high-profile commercial property? Then consider joining ASI as an Account Manager for a client in Edina, MN! As the Account Manager, You Will: • Serve as the primary point of contact for the site and partner with market leadership, and law enforcement entities to address operational needs, • Develop rapport with client representatives and other relevant partners, by resolving issues and creating employee and customer facing training programs under the guidance of operational company executive, • Supervise and coordinate activities of guard force as dictated by contractual obligations and to meet or exceed client expectations, • Train, develop, mentor, and motivate Security Officers to provide quality, consistent service and to ensure all decisions comply with company policy and federal and state regulations, • Participate in the employee onboarding process including new hire interviewing and selection of candidates that meet ASI’s and the client’s required level of qualifications and skills Skills & Qualifications • At least 5 years of security experience, • Exceptional customer service skills with a proven track record of client success, • The ability to be flexible and available as issues can arise 24 hours a day, seven days a week, • Policy development and training experience preferred, • Proficiency with MS Office products as well as site-specific security programs, • A valid drivers license and a clean driving record, • A pre-employment drug screen and criminal background check are required What’s In It for Me at ASI? • Room to Grow & Advance, • Work in a Professional Environment, • Jobs are Classified as Essential, • Complete Tasks Individually and as a Team AAP/EEO Statement Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.

• Tesoro Group

  

  Account Manager

  6 days ago

  Minneapolis

  Job Description Tesoro Group is hiring 2 Account Managers within our property management staffing division. Candidates must have previous staffing experience. We are looking for self-driven, dynamic, hardworking, and determined individuals to join our team! We work in a fast-paced and never-dull environment with a focus on making strategic and timely career matches. We look for candidates with an assertive mindset who enjoy the hustle and can operate in a fast-paced environment that brings ample challenges as well as rewards! As a close-knit group, the Tesoro Group team works to provide the best possible experience for our clients and candidates. We take networking seriously and leverage our relationships to make the most significant impact. At Tesoro Group, we are in the ‘people' business and take pride in the people who comprise our team. We provide our team with the ongoing opportunity to learn, develop, and succeed in a role that is truly unique and fulfilling. Moving full speed ahead, we are looking for ‘game changers' who want to be part of the ride! Tesoro Group Sales will focus on the Property Management, Maintenance, and Engineering industry. We work on roles across the country at all levels and functions. Please note: candidates must be located in The Dallas-Fort Worth Market. They will have the ability to work remotely while we build the local market. THE POSITION: Job Description: The Dallas - Remote Account Manager will seek out and sign new client relationships, manage existing clients, and be responsible for executing the end-to-end client recruiting process. The Account Manager will develop, retain, and grow client relationships to ensure high-quality service and satisfaction. With this responsibility, the Account Manager will work with an internal recruiting team and provide consistent guidance to achieve recruiting success. Job Type: Full-time Responsibilities: • Client Management, • Manage accounts of all sizes by representing Tesoro Group externally with clients and internally through recruiting team oversight., • Develop a thorough understanding of the clients' position in the market, their hiring needs, and strategy., • Manage client input to launch candidate searches with detailed directions and timelines effectively., • Establish and build strong working relationships with business leaders at all levels., • Manage day-to-day client communication and ongoing relationships as it relates to current, new, and upcoming search opportunities., • Prepare candidate presentations, gather client feedback, schedule interviews, perform post-interview follow-up, and manage and close offers., • Represent the internal recruiting team to present qualified candidates and guide them through the process., • As necessary, visit clients, attend trade shows, and other industry events to capitalize on networking and relationship-building opportunities., • Team Management and Coaching, • Work with a team of Recruiters and other account specialists to support all search efforts., • Provide the recruiting team with ample direction and support to identify a pipeline of talent for assigned roles., • Execute job kick-offs, including full client download, research, and direction of sourcing strategy., • Direct Recruiter sourcing priorities through consistent communication of job status, client feedback, and upcoming client needs., • Assist Recruiters in candidate review before client submittal, as needed., • Provide information to the Recruiter and/or Candidate as it relates to interview preparation, client feedback, reference checks, and offers., • Advise on job description posting priorities., • Account Retention and Growth, • Proactively remain connected to clients and the ever-changing market to access new search opportunities., • In conjunction with the Project Management team, ensure all viable clients are engaged regularly and effectively., • As needed, present proposals for new business opportunities with existing or new client prospects. Experience: • DRIVE, DRIVE, DRIVE!!!, • Previous Sales, preferably in Staffing;, • Experience in the Account Management function., • Experience in the Property Management industry preferred., • Proven ability to consistently and positively contribute in a fast-paced, ever-evolving work environment., • Ability to effectively communicate with client leaders of all levels. (C-Level down to entry-level support roles), • Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind., • Creative thinking and problem-solving aptitude., • Strong writing, phone, and presentation skills., • Experience with LinkedIn Recruiter is a plus., • Complete additional tasks and projects as needed to benefit Tesoro Group. Compensation Details: This position offers a competitive base salary plus commission opportunity.

• CorVel Healthcare Corporation

  

  Account Manager II

  29 days ago

  Minneapolis

  Job Description The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Provide consultative customer services for one or more new or established accounts, • Introduce new services independently or with assistance as needed, • Handle local or regional accounts, • Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m., • Revenue growth with existing accounts, • Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management, • Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information. Must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges, • Client Retention - Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained. Communicate and engage senior management in account status, challenges and goals. Every national account and large account will have an RVP assigned as a senior operations representative to the account, • Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns after they become issues. Maintain an open items matrix to document all issues and resolution, • Facilitate and coordinate internal customer set-up and external implementation, • Coordinate and attend customer meetings. Ensure appropriate CorVel participants are engaged, • Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer, • Develop/maintain account service instructions/communicate to service staff and post on the Intranet, • Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate, • Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales, • Regular attendance on the Monthly Account Manager Call, • Monthly account updates and all new service opportunities documented in Salesforce.com, • Follow CorVel policies and procedures, • Requires regular and consistent attendance, • Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP), • Additional duties may be assigned KNOWLEDGE & SKILLS: • Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach, • Knowledge of CorVel's services and completion of all CorVel Product Training Modules, • Business acumen, coupled with enthusiasm and decorum, • Excellent communication/presentation skills and ability to build relationships, • Strong interpersonal skills and commitment to customer service, • Able to work collaboratively and independently, • Highly developed organizational abilities as well as analytical and time management skills, • Must be proficient in Microsoft applications and CRM software (Salesforce) EDUCATION & EXPERIENCE: • Bachelor's degree, national certification or equivalent in business or sales and marketing, • Demonstrated experience in management or supervision, • Training within the insurance industry, managed care or related field preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $68,696 – $114,313 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

• Dock & Door Tec

  

  Account Manager (Territory TBD-Commercial & Industrial Sales)

  8 days ago

  Minneapolis

  Job Description At Dock & Door Tec, we believe great salespeople don’t just sell products — they build trust, uncover what matters most, and drive long-term partnerships. Our Account Managers are consultative problem-solvers who follow our proven Sales Process to create solutions that keep our clients’ operations safe, efficient, and moving forward. If you thrive on building relationships in established territories, listening & asking great questions, owning results and growing within a defined territory, this role is for you. You will receive training on our products, partners and sales processes to support your development. While each Account Manager is assigned a defined territory, as a growing company we welcome applicants from the Twin Cities Metro area, Greater MN and Western WI. Success in this role is based more on your ability to connect with clients and manage relationships than on your physical office location. Direct Inquiries only--no Recruiters or Agencies. Job Summary The Account Manager is responsible for uncovering opportunities and generating new business within new and existing clients. The Account Manager will follow a consistent sales process for prioritizing opportunities, qualifying potential new clients, understanding the clients’ business drivers, building relationships, presenting solutions and closing business in accordance to sales quotas and expectations. * Proactively develop & execute a sales plan for your assigned territory — identify the right-fit clients, prioritize opportunities, and plant seeds for long-term partnerships. * Research & qualify target companies by understanding their business drivers, challenges, and goals — then develop a strategic approach to engage, build trust, and uncover opportunities. * This position requires having a flexible schedule to support and drive business based on the needs of the client to ensure excellent client experiences. Essential Functions The primary duties and responsibilities of the Account Manager consist of but are not limited to: * Develop sales plan for activities, determine priority of prospects and generating leads. * Research and maintain a database of target companies and contacts that fit with D&DT’s ideal client profile, and prioritize, effectively qualify, and develop a strategic plan to pursue and close business. * Communicate sales plan and progress to management * Execute and deliver on sales targets * Develop & manage a pipeline of opportunities and prospective customers * Effectively navigate the Dock & Door Tec sales process to close * Research, capture and document client and prospect information in the company’s CRM system. This includes company profile data, notes from conversations, activities, competitors, technology in place, key contacts, activities, etc. * Generate and maintain a healthy sales pipeline from new and existing clients with the ability to move opportunities through the sales process and accurately forecast. Qualifications * Two-year degree in business, sales, management, or related field preferred. * 5+ years proven sales experience, client direct B2B industrial service/sales environment preferred * Proven track record of consistently achieving and exceeding sales goals * Industry experience not required, but mechanical aptitude (Loading Dock equipment, overhead and specialty door) or related experience is preferred. * Experience with Office 365: Microsoft Outlook, Word, Excel, PowerPoint, enterprise resource program (ERP) Acumatica, MailChimp and CRM software. * Experience in an EOS/Traction environment is helpful but not required. * Valid Driver’s license to support sales territories and client engagements Accountabilities * Achieve sales goals * Partner with D&DT employees to ensure internal efficiencies and collaboration * Oversee accurate data and processes in CRM, ERP and AIM systems * Timely reporting, quoting and data entry * Ensure D&DT client experience is exemplary * Maintain professional relationships with internal and external partners, exhibiting a commitment to D&DTs core values and mission. * Gain a working knowledge of the business and be able to confidently answer prospect and client questions. Competencies * Work well under pressure and able to meet deadlines * Strong networking and rapport-building skills. * Strong resiliency to handle rejection or adversity in the sales process * Ability to navigate CRM to extract & report trends, data and details * A no-task-too-small approach to the work. An ideal team member will be able to work well independently but also be flexible enough to be directed at times. * Familiar with sales/service organizations and B2B environments * Excellent verbal and written communication skills and the ability to make decisions independently * High level of professionalism in dealing with sensitive information. * Ability to take initiative, be energetic, resourceful and reliable, able to work in a fast-paced environment * Flexible, willing to help and support projects as necessary to support D&DT * Willingness to learn and adapt new technology and techniques to better self, coworkers and the company Company DescriptionWe are a client-centric and growth-focused company. We focus on not only professional but personal growth. We foster a positive and forward-thinking culture. We offer all of our employees a sound foundation of industry education with both on-the-job and factory training. We encourage learning that helps us grow as individuals and as a company. New ideas, open-mindedness, and hard work drive our company forward and allow us to better serve our clients, our market, and each other. We are a group of professionals who have all made the commitment to put our clients first.We are a client-centric and growth-focused company. We focus on not only professional but personal growth. We foster a positive and forward-thinking culture. We offer all of our employees a sound foundation of industry education with both on-the-job and factory training. We encourage learning that helps us grow as individuals and as a company. New ideas, open-mindedness, and hard work drive our company forward and allow us to better serve our clients, our market, and each other. \r\n\r\nWe are a group of professionals who have all made the commitment to put our clients first.

• SICK, Inc.

  

  Regional Account Manager - Industrial Automation - Team Selling

  20 days ago

  Minneapolis

  Job Description ***This is a remote, field-based sales position. The ideal candidate will work out of their home office and cover a regional sales territory in Wisconsin. ABOUT SICK: SICK is one of the world’s leading manufacturers of sensors, safety systems, and automatic identification products for industrial applications. Whether automating factories or optimizing distribution centers, SICK provides cost-effective solutions. We have been a technology leader for more than 70 years and with more than 50 global subsidiaries, SICK has a presence all over the world. Leveraging a history of innovation, our company has pioneered a long line of industry firsts‑such as the first safety light curtain, the first color sensor, and many more. COMPENSATION & BENEFITS: Our base salary is one part of our total compensation package and is determined within a range. The starting base salary range for this position is listed below. Actual starting salary will be based on a variety of factors including experience, skill set, education, performance, license/certifications, business needs, and other job-related factors permitted by law. Starting Base Annual Salary Range: $83,640 - $126,500 Bonus Eligibility: This role is eligible for variable sales commissions based on a combination of company and individual performance. Benefits: SICK’s benefit package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. To help our employees make the most of their overall well-being, we are thrilled to provide an outstanding benefits package! SICK offers 17 PTO days starting, medical insurance, vision insurance, dental insurance, disability/life benefits, 401k retirement plan and more. Click here to view more about our benefits! POSITION SUMMARY: This position has primary responsibility for supporting and growing profitable SICK sales and market share within SICK’s defined strategic industries in the associated region. The Regional Account Manager will be responsible for a named set of accounts and will drive market share within these accounts. This Regional Account Manager will also be a critical part of a defined selling team that will utilize collective experiences, knowledge, and expertise to drive efficient and effective response to all defined SICK’s customer with a Customer Centric focus. This position will be involved in strategic, complex sales with a focus on products, services, systems, and solutions selling. RESPONSIBILITIES: • Be the trusted advisor and main point of contact to our customers. Introduce and sell SICK solutions and services to both existing and new account prospects to achieve established goals and grow market share., • Work strategically with the defined Team Selling Unit in the local region to meet both individual goals as well as defined team goals., • Responsible for business development and standard solution opportunities within defined customer list. If opportunities push beyond standard solutions this person will engage the SICK solution expert in the defined region and area of expertise., • Use and accurately maintain the company’s CRM system for all customer and sales process data to ensure teamwork, collaboration, and global transparency towards providing an amazing customer experience., • Develop direct customer relationships using deep understanding of customers business needs, production applications, and technical language utilized in their industry., • Use consultative sales techniques and solutions that are differentiated to improve customer production quality control and production efficiency, based on SICK Sales Power (SSP) to uncover customer needs and solve difficult applications., • Provide an amazing customer experience and accurately manage customer communications and SICK customer relationship with named accounts., • Identify and qualify business and customer opportunities and/or threats; understand the account potential, competitors, and position in the market and requirements for doing business., • Be responsible for new leads and potential opportunities for new and diverse product applications through continued product, industry, and client research., • Introduce SICK new products, solutions, systems, and Lifetime Services with a sense of urgency and entrepreneurialism., • Utilize the defined Team Selling Unit for efficiency and effectiveness. As needed engage outside the team selling unit with specialists, national product managers, and other colleagues, as appropriate, to maximize our share of wallet., • Develop strategic account plans for target customers and opportunities., • Pursue Sales Excellence, developing skills, knowledge, and competencies to continuously improve performance. Complete annual performance objectives and performance reviews with Supervisor., • Capitalize on TSC development and training opportunities to position yourself for highest levels of performance recognition and continued career development., • Keep abreast of market and competitive activity; recommend actions in areas where competitor activities are having a negative impact on sales goals., • Participate in trade shows, prepare and give marketing/sales presentations to technical societies, etc. Education and Experience: • Four-year degree in a technical field with either an academic or experiential orientation toward technical sales., • Prior sales experience involving sales of complex, high technology industrial automation solutions and sensor products through direct sales (*this includes Products, Systems and Services)., • Able to travel regionally up to four days a week., • High degree of direct sales management skills and the implementation of account sales plans through a network of direct and indirect sales channels., • Able to manage consistently to a common plan, providing sales leadership in the implementation of corporate sales strategies., • Fundamental leadership in sales management, opportunity assessment, and excellent communication and interpersonal skills with a global mindset., • Focus on utilization of the team selling unit to locally solve problems and create strategic plans through shared knowledge and collaboration., • Must be flexible, resilient, and open to change., • A self-starter with strong motivation and desire for continuous learning and improvement., • Possess general knowledge of software applications and technologies within automation., • Computer proficiency with Microsoft and Internet applications., • Able and willing to work alternative schedules including weekend, and on-call hours as needed., • Legally permitted to work in the United States. Ethics and Integrity Personal Growth and Learning, Customer Focus, Personal Accountable, Building Effective Relationships If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we are the place for you! SICK has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the “Apply Online” button. Visit us at . SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

• Missions Inc Programs

  

  Intake & Receivables Specialist

  8 days ago

  Minneapolis

  Job DescriptionPosition Summary: Missions, Inc. is seeking a dedicated and compassionate Permanent Housing Intake and Billing Specialist to join our team. In this role, you will be responsible for managing the intake process for new clients entering our housing programs, as well as overseeing billing and insurance processes to ensure accurate and timely payments. This position requires strong organizational skills, attention to detail, and the ability to interact effectively with clients and internal teams. Location: St. Louis Park, MN Hours: PT 20-24 hours per week Position Responsibilities • Conduct intake interviews with clients entering the program., • Collect and verify necessary documentation from clients, including financial information., • Ensure clients meet eligibility requirements and assist in the completion of intake forms., • Enter intake data accurately into our electronic system., • Process billing for housing services, including coordination with insurance providers and government programs., • Prepare bank deposits., • Monitor client accounts and ensure timely follow-up for any outstanding payments or billing discrepancies., • Maintain confidential records and documentation in accordance with privacy laws and organizational policies., • Provide excellent customer service to clients, answering questions and addressing concerns related to billing and services., • Collaborate with other staff to ensure the smooth operation of the program.Other tasks as requested by supervisor Position Qualifications Experience: • High school diploma or equivalent (required)., • Previous experience in intake, billing, or similar administrative roles preferred., • Knowledge of federal and state programs, insurance billing, and/or social services programs is a plus.Skills and Knowledge, • Detail-oriented with strong organizational and time management abilities., • Strong computer skills, including proficiency in Microsoft Office and billing software., • Ability to demonstrate exceptional customer service., • Ability to maintain confidentiality and handle sensitive information with professionalism., • Excellent communication and interpersonal skills., • A passion for helping others and working in a supportive, mission-driven environment., • Ability to work well with people from diverse racial, cultural, social and economic backgrounds.Other Requirements, • Ability to pass a criminal background check., • Must be able to bend, stoop, kneel and climb (ascend and descend) flights of stairs., • Other lifting or physical requirements as added from time to time, or as required to perform the essential functions of the position.Compensation and Benefits, • Salary range: $23.00 – $25.00/hour depending on qualifications & experience Our values are to: • Affirm human worth, • Foster self-determination, • Value diversity KDpx2jwK4t

• Cornerstone Advocacy Service

  

  Day One Call Center Advocate-Part Time

  4 months ago

  Minneapolis

  Job DescriptionOur Mission: Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm. Our Core Values: *Survivor- Centered *Social Justice *Well-Being *Collaboration *Integrity Summary of Cornerstone: Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at Diversity and Inclusion: We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply. Pay Range: $19.00-$21.65/hour Unionized Position: Yes, this is a unionized position. Schedule: Part time, Every other Weekend Sat & Sun (3pm-11pm) & Every other Thursday (3pm-11pm) Job Summary: The Cornerstone Day One Call Center (CC) Hotline Advocate position is responsible to provide trauma informed, survivor-centered, and culturally responsive services for victims/survivors (v/s) of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to v/s and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral is provided. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access for v/s. Experience/Qualifications: Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences. One or more years of experience providing direct crisis response services in a trauma-informed setting. • Understanding of trauma-informed, survivor-centered, and culturally responsive care practices., • Broad knowledge of resources, human services, and other systems which interface with victims of a crime with an emphasis on serving diverse, marginalized and/or underrepresented populations., • General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided., • Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with participants in crisis., • Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners., • Preferred 40-hour sexual assault certification or the ability to complete training within 6 months of hire., • Knowledge of Microsoft Office, virtual contact applications, and other related forms of technology., • Ability to travel between Minneapolis and Bloomington office locations as necessary for meetings, shifts, etc. Essential Functions: • Maintains professional and confidential trauma informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for v/s through phone, chat, text, and email., • Assesses with contacts/participants what they are currently seeking for services providing support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources., • Sustains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone., • Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate., • Stays apprised of Cornerstone and program activities, policies and protocol changes, updates, and general information by reviewing CC emails, TEAMS staff pages, and CAS Connect., • Participates in the training and mentoring of new staff, volunteers and/or students as assigned., • Assures data entry is completed accurately in Apricot database and other tracking methods., • Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons. Completes other documentation as assigned by supervisor., • Assists walk-in participates with support, information, and referral as the need arises. Additional advocacy as trained and assigned inclusive of the Pet Safety Program (MNAFAS)., • Provides back-up assistance for Emergency Services when cross-trained and assigned., • Works as a team to maintain a safe, welcoming, inclusive, assessable, and clean environment for participants, staff, and visitors., • Any other duties as assigned by supervisor that support overall program services and services to survivors/victims. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk; sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. Visit our career page at: Benefits Package Includes: • Health Care: Comprehensive coverage options., • Paid Time Off: 160 hours annually, plus 13 paid holidays including your birthday in your first year. (Based on FT/40 hours per week.), • Retirement Savings: Up to a 4% employer match after one year of service., • Vision Coverage: Free for employees., • Virtual Mental Health Services: Free for employees and their immediate families., • Virtual Medical Care: Free for employees and their immediate families when enrolled in any of our medical plans., • Life Insurance: Basic coverage provided at no cost to employees., • Long-Term Disability: Free coverage for employees. Powered by JazzHR d4fKEgE6uY