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• Dreams Business Resources

  

  Business Development Representative

  2 months ago

  Part-time

  Orlando

  Dreams Business Resources is looking for motivated Business Development Representatives to help connect with local business owners and schedule short introductory business review calls. This role is best for someone who is comfortable with outreach, follow-up, phone calls, messages, networking, and speaking with business owners. You will help introduce a free, no-obligation business review designed to identify possible areas worth reviewing, such as vendor costs, payroll, benefits, cash flow, funding options, technology costs, and other business opportunities. Good fit for someone with experience in sales, appointment setting, customer service, call centers, insurance, real estate, mortgage, business development, account management, or local networking. This is a contractor-style business development role. No upfront fee. No inventory. No ad-posting requirement. Interested applicants should be comfortable communicating professionally, following up consistently, and booking qualified conversations.

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• The View Hotel, a Trademark by Wyndham

  

  Guest Service Agent

  9 days ago

  Orlando

  Job Description Job Title: Guest Service Agent Job Description: We are seeking a dedicated and professional Guest Services Agent to join our hotel Front Desk team. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and the ability to multitask efficiently in a fast-paced environment. As a Guest Services Agent, you will be the first point of contact for our guests, providing exceptional customer service with a smile. Key Responsibilities: • Greet and welcome guests promptly with a positive and friendly attitude., • Efficiently manage check-in and check-out procedures, ensuring accuracy in guest information., • Address and resolve guest inquiries, requests, or complaints in a timely and professional manner., • Maintain an organized and tidy front desk area, ensuring all resources and information are up-to-date., • Coordinate with housekeeping and maintenance teams to ensure guest needs are met., • Assist with administrative tasks, such as booking reservations, answering phones, and handling correspondence., • Uphold company policies and ensure a safe and secure environment for guests and staff. Qualifications: • High school diploma or equivalent; additional education in hospitality or related fields is a plus., • Proven experience in a customer service role, preferably in a hotel or hospitality setting., • Proficiency in using computer systems, reservation software, and office equipment., • Strong problem-solving skills and the ability to work independently or as part of a team., • Flexibility to work various shifts, including evenings, weekends, and holidays., • Multilingual skills are an advantage. Benefits: • Competitive salary and performance-based incentives., • Comprehensive training and development programs., • Health, dental, and vision insurance options., • Paid time off and holiday packages., • Opportunities for career advancement within the company. Join our team and contribute to creating memorable experiences for our guests. We look forward to welcoming you as our next Guest Services Agent!

• HHM Hotels

  

  Guest Service Agent

  7 days ago

  Orlando

  Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

• Holiday Inn Club Vacations

  

  Outbound Guest Confirmations Specialist-Concierge Agent

  7 days ago

  Orlando

  Job Description POSITION OVERVIEW: This position is primarily responsible for making outbound calls to guests who already have confirmed reservation dates booked for their marketing packages. The Concierge Team Agent will verify reservation details, confirm guest attendance, and ensure guests are prepared for their upcoming stay and tour experience. If guests are unavailable, the agent will be responsible for leaving professional voicemails and accurately documenting and dispositioning the outcome of each call. Agents are required to follow an approved call script to ensure consistent guest communication, compliance, and service standards. This role also supports guest communication through phone, email, and text while providing superior customer service and administrative support functions as needed. ESSENTIAL DUTIES AND TASKS: • Make outbound calls to guests with existing booked reservation dates to confirm attendance and reservation details., • Follow approved call scripts during all guest interactions to ensure consistency, professionalism, and compliance., • Leave professional voicemail messages when guests are unavailable and accurately document all call outcomes using proper disposition codes., • Accurately update guest accounts and notes pertaining to guest contact attempts, confirmations, cancellations, or special requests., • Provide voice and administrative support for guests requiring “hotel moves” or “tour moves” to ensure guest expectations are communicated accurately., • Manage email inboxes for confirmations and cancellations., • Assist management with special projects as necessary, including but not limited to data cleanup, responding to guest emails, managing the “unassigned room report,” and additional projects assigned by management. ESSENTIAL FUNCTIONS: • Minimum two years’ call center experience preferable., • Must have excellent verbal and written skills., • Timeshare/hospitality background preferred., • Must be able to work a variable schedule, including evenings and weekends, based on call center needs and be enthusiastic and energetic., • Must possess basic data entry and word processing skills., • Must have the ability to look up dates, while servicing guests on the phone. Plus, the ability to input accurate notes pertaining to guest contact and or needs., • Requires superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest., • Ability to follow written scripts and accurately document call outcomes., • Comfortable handling a high volume of outbound calls daily.Shift:., • 12:30pm-9:00pm Off Thursday & Friday

• Biz Voice Boost

  

  Call Center Agent

  5 days ago

  Orlando

  Job DescriptionCompany Description Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that’s as unique as each of our clients. We saw a need for a service that goes beyond generic solutions and decided to create one. Job Description Job Summary We are seeking a motivated Call Center Agent to provide exceptional customer service and support positive customer experiences. This role is ideal for individuals who enjoy communicating with customers, resolving concerns, and working in a fast-paced, team-oriented environment. Responsibilities • Handle inbound and outbound customer calls professionally and courteously., • Provide accurate information about company products and services., • Resolve customer issues efficiently while maintaining a positive experience., • Build strong customer relationships through effective communication., • Maintain accurate records of customer interactions and service activities., • Follow company customer service standards and procedures., • Collaborate with team members to achieve service goals., • Support customer satisfaction initiatives., • Participate in ongoing training and professional development.Qualifications, • High school diploma or equivalent required., • Excellent verbal communication and active listening skills., • Strong customer service and problem-solving abilities., • Positive attitude and professional demeanor., • Ability to multitask in a fast-paced environment., • Strong organizational skills and attention to detail., • Ability to work independently and as part of a team. Additional Information • Competitive Salary ($50,000–$55,000 annually), • Career Growth Opportunities, • Ongoing Training & Professional Development, • Supportive and Collaborative Team Environment, • Performance-Based Advancement Opportunities, • Stable Full-Time Position, • Positive Workplace Culture

• Fairfield by Marriott Inn & Suites Orlando East/UCF Area

  

  Guest Service Agent

  22 days ago

  Orlando

  Job DescriptionJoin Our Team as a Guest Service Agent at Fairfield by Marriott Inn & Suites Orlando East/UCF Area! Are you passionate about delivering exceptional customer service and creating memorable guest experiences? At Fairfield by Marriott Inn & Suites Orlando East/UCF Area, we pride ourselves on providing a welcoming and comfortable environment for our guests—and we’re looking for a Guest Service Agent to join our team! If you have at least one year of experience in a similar role and a knack for hospitality, we’d love to hear from you. What You'll Be Doing As a Guest Service Agent, you’ll be the friendly face that greets our guests and ensures their stay is nothing short of fantastic. Your responsibilities will include: • Welcoming guests with a warm and professional demeanor., • Handling check-ins, check-outs, and reservations efficiently., • Assisting guests with inquiries, requests, and resolving any concerns promptly., • Maintaining accurate records and ensuring smooth communication with other departments., • Upholding Marriott’s high standards of service and hospitality.What We're Looking For To thrive in this role, you should bring the following: • Experience: At least 1 year in a similar role, such as front desk or customer service., • Skills: Strong communication and interpersonal skills, with the ability to multitask in a fast-paced environment., • Attitude: A positive, can-do approach with a focus on delivering outstanding guest experiences., • Technical Know-How: Familiarity with hotel management systems is a plus, but not required.Why Join Fairfield by Marriott Inn & Suites Orlando East/UCF Area? At Fairfield by Marriott, we believe in creating a supportive and collaborative work environment where every team member feels valued. Our team is dedicated to providing top-notch service, and we’re excited to welcome someone who shares our passion for hospitality. Ready to Apply? If you’re ready to bring your customer service expertise to a trusted name in hospitality, we’d love to hear from you! Apply today and take the first step toward an exciting career with Fairfield by Marriott Inn & Suites Orlando East/UCF Area. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

• Aegis Medical Group

  

  Call Center Agent

  3 days ago

  Orlando

  Job Description The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while utilizing the eClinicalWorks software to accurately document and address patient needs. This role requires strong multitasking capabilities, attention to detail, and excellent communication skills to provide efficient, empathetic service in a fast-paced setting. Responsibilities • Handle incoming calls with professionalism and empathy, • Accurately document patient phone calls using eClinicalWorks, • Enter and maintain patient data and records efficiently, • Communicate effectively with patients, families, and medical staff, • Resolve patient inquiries and problems promptly, • Manage multiple tasks simultaneously in a fast-paced environment, • Ensure timely follow-up on patient requests and concerns, • Maintain precise record keeping in compliance with clinic standards Preferred Qualifications • Experience working in a call center environment, • Previous experience in a medical clinic setting, • Proficiency with eClinicalWorks or similar electronic medical records systems, • Ability to multitask by talking to patients and typing simultaneouslyCompany DescriptionAegis Medical Group is a growing healthcare organization with 18 locations throughout Central Florida. We provide high-quality primary care services and specialty care. We are committed to delivering exceptional patient care while investing in our employees through career growth, teamwork, and a supportive work environment. Join a team that is making a difference in the communities we serve every day.Aegis Medical Group is a growing healthcare organization with 18 locations throughout Central Florida. We provide high-quality primary care services and specialty care.\r\n\r\nWe are committed to delivering exceptional patient care while investing in our employees through career growth, teamwork, and a supportive work environment.\r\n\r\nJoin a team that is making a difference in the communities we serve every day.

• Westgate Resorts

  

  Guest Experience Agent

  2 days ago

  Orlando

  Job DescriptionCompany Description The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description As a Guest Experience Agent, you will: • Act as ambassador for Guest Services and the resort Property, also controls the overall work product of the Guest Services Department., • Directly participate in the evolution of the development and training of Westgate Lakes Resort & Spa Guest Experience Team., • Maintain and pursue higher standards/procedures for ensuring optimal guest experience., • Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries., • Interact with guests reflecting positively on the resort and the company., • Liaise with the rest of the resort departments to ensure delivery of high-quality service., • Have the empowerment to make decisions focused on providing the best service to our guest., • Be knowledgeable of room inventory and utilization for usage maximization., • Participate in hands on coordination of all groups, rooming, billing, assignment, and arrival process. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Qualifications • Experience in the customer service or marketing preferably in the hospitality industry, 2+ years., • Excellent verbal and written communication skills., • Must have proficient computer and keyboard skills., • Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests., • Be a self-starter/self-motivated., • Must be able to work flexible hours, including nights, weekends, and holidays., • Must be able to stand for an extended period of time., • Occasional carrying and lifting of items up to 15 pounds., • Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate., • Required to pass a background check, drug test, and prove eligibility to work in the United States. Additional Information Why Westgate? • Comprehensive Health Benefits – Medical, Dental, and Vision Coverage, • Paid Time Off – Vacation, Sick, and Personal Time to Recharge, • Paid Holidays, • 401(k) with Generous Company Match to Support Your Future, • Daily Pay – Access Your Earnings When You Need Them, • Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance, • Wellness Programs to Support Your Well-Being, • Flexible Spending Accounts (FSA), • Tuition Assistance to Help You Grow Your Career, • Military Leave, • Employee Assistance Program (EAP) – Support When You Need It Most, • Life, Disability, Accident, Critical Illness, and Hospital Insurance, • Pet Insurance for Your Furry Family Members, • Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More, • Low-Cost Gym Membership, • NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents, • Career Growth and Advancement Opportunities, • Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.