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• Kingbridge Cleaners & Tailors

  

  Customer Service Representative (CSR)

  2 months ago

  $18 hourly

  Full-time

  Downtown Brooklyn, Brooklyn

  We are a high-end dry cleaning and tailoring company dedicated to exceptional garment care and outstanding customer service. We are seeking a friendly, detail-oriented Customer Service Representative to join our team and help deliver a premium experience to our valued clients. Responsibilities: • Greet customers warmly and assist them with dry cleaning orders and tailoring requests, • Accurately check in garments, document special care instructions, and manage tailoring requests, • Respond to customer inquiries via email, text message, and telephone in a professional and timely manner, • Maintain accurate order records using our computer system, • Communicate effectively with the tailoring and production teams to ensure customer expectations are met, • Resolve customer questions or concerns while maintaining our high service standards, • Help maintain a welcoming and organized front-of-house environment Qualifications: • Strong attention to detail and excellent organizational skills, • Comfortable using computers and navigating order management systems, • Excellent communication and customer service skills, • Punctual, reliable, and flexible with scheduling, • Friendly personality with a genuine passion for making customers smile, • Proactive and able to anticipate customer needs, • Ability to work collaboratively in a team environment, • Capable of making quick, thoughtful decisions when needed, • Bilingual (English/Spanish) is a plus What We’re Looking For: Someone who takes pride in delivering exceptional service and understands that every interaction matters. The ideal candidate is professional, positive, detail-oriented, and thrives in a fast-paced environment while maintaining precision and care.

  Immediate start!

  Easy apply
• Disney Experiences

  

  Digital Accounts Manager (Project Hire)- Disney Publishing

  3 days ago

  NEW YORK

  At Disney Consumer Products, we inspire imagination around the world and are committed to creating happiness for families and fans by bringing captivating, inspiring, and inclusive products into their daily lives. From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations around the world. The Digital Accounts Manager will manage business development and long-term revenue growth through strategic digital licensing partnerships and vertical publishing sales. The role requires strong cross-functional collaboration, ownership of key accounts, and the ability to identify and execute opportunities that expand the digital portfolio and maximize revenue. You will report to the Sr. Manager, Digital Accounts This is a 6-month Project Hire position without any guarantee of permanent placement. * Drive digital publishing revenue through strategic licensing partnerships and day-to-day sales of digital content (eg: ebooks, audiobooks, video ebooks) across digital retailers, learning platforms, non-traditional publishing channels, and emerging distribution models. * Identify, negotiate, and execute new business opportunities aligned with Legal and Finance, supporting broader digital licensing strategy * Achieve or exceed annual revenue targets through new business development and growth of existing digital accounts * Manage and optimize existing licensee and sales platform relationships, including joint planning, performance tracking, and initiative execution from concept through launch * Collaborate cross-functionally on content selection, pricing, promotions, and metadata optimization * Oversee product development and marketing workflows to support successful launches and sustained growth * Own the full lifecycle of contracts, working alongside Legal and Finance * Build strong internal relationships with global territory managers to unlock incremental revenue opportunities and support broader organizational goals * Align with Sales and Marketing teams to initiate strategies with licensees and digital retailers to drive revenue and meet business objectives * Analyze market trends, consumer behavior, and emerging technologies to expand digital opportunities * Respond to internal and external requests in a timely manner, ensuring optimal workflow * Support Senior Manager with financial and strategic analysis, presentations, projects and information gathering as necessary * Own forecasting, budgeting, and financial tracking for assigned accounts * Evaluate partner proposals and provide data-driven recommendations * Identify opportunities to improve processes, performance metrics, and operational efficiency * Attend relevant meetings and be prepared to speak to digital priorities as it pertains to accounts * Contribute to the success of the broader Digital Accounts team * 5+ years of experience in sales, licensing, business development, or digital media/publishing * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment * Excellent communication and presentation skills * Self-starter with a proactive, results-driven mindset * Analytical and strategic thinker with the ability to execute on ideas * Proven ability to collaborate across functions and regions * Proficiency in Microsoft Office (Excel, Word, PowerPoint) * Deep understanding of digital media, distribution platforms, and business models * Track record of sourcing, structuring, and closing complex deals * Strong negotiation skills and familiarity with legal/financial frameworks * Experience in large, matrixed organizations * Knowledge of financial tracking systems * Bachelor’s degree or equivalent experience Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at ___. #DXMedia #DCPJobs The hiring range for this position in New York is $100,100 to $134,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

• New York City Growth - Highgate Hotels

  

  Hotel Manager

  17 hours ago

  New York

  Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Overview: The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities: • Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis., • Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads., • Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts., • Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance., • Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets), • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • Participate in required M.O.D. coverage as scheduled., • Maintain, develop and monitor the effectiveness of the Lobby Ambassador program, • Maintain direct contact with and monitor the development of management trainees., • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance., • Oversee and assist in the Highgate Hotel’s budget process as required., • Oversee and assist in the Highgate Hotel’s monthly forecast process as required, • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards., • Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP, • Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol., • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation., • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM, • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees., • On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast., • Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended., • Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff., • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps., • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager., • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s., • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort., • Be in the public areas during peak times, greeting guests and offering assistance as needed., • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur., • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies., • Complete required corporate training modules, and become certified to train those as required., • Ensure that all scheduled meetings take place on the property., • In conjunction with the Director of Sales, conduct daily WBR meeting. Qualifications:, • At least 6 years progressive experience in a hotel or a related field, • Bachelor's Degree preferred., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Perform other duties as requested by management.

• SPECTRUM

  

  Strategic Account Manager

  1 day ago

  New York

  We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based comp

• SPECTRUM

  

  Client Service Specialist

  1 day ago

  New York

  This role requires the ability to work lawfully in the U.Looking for a role where your account management expertise supports the growth and satisfaction of healthcare clients? As a Vertical Account Manager, Healthcare at Spectrum Business, you will proactively manage day-to-day relationships with en

• SPECTRUM

  

  Strategic Major Account Manager

  2 days ago

  New York

  Monitor assigned accounts to identify revenue growth opportunities and improve service levels.

• VLICH

  

  Hotel General Manager

  10 days ago

  New York

  Company Description VLICH is a prestigious hospitality brand known for exceptional service, world-class amenities, and a commitment to excellence in guest experiences. Headquartered in Queens, NY, VLICH operates posh properties that cater to both leisure and business travelers. Valuing innovation and collaboration, our team is dedicated to setting industry standards. By combining comfort, elegance, and top-tier management, we create memorable and enriching experiences for our guests. At VLICH, the focus is always on delivering unparalleled service in a dynamic and supportive work environment. Role Description We are seeking a full-time Hotel General Manager to oversee the day-to-day operations of our New York, NY property. As an on-site leader, you will ensure the smooth and efficient management of hotel operations, driving customer satisfaction, optimizing revenue, and maintaining high service standards. Your responsibilities will include overseeing all departments, managing budgets and costs, ensuring compliance with regulatory standards, training and motivating staff, enhancing the guest experience, and representing the hotel in the local community. Qualifications • Experience in General Management and Business Management to lead hotel operations and implement strategic goals effectively., • Expertise in Customer Service to ensure an exceptional guest experience and handle customer inquiries or concerns effectively., • Strong Budgeting and financial management skills to oversee hotel revenue and cost controls., • Knowledge of Food & Beverage operations and hospitality best practices to maintain a high standard of service and quality., • Excellent leadership, communication, and problem-solving abilities., • Ability to work in a dynamic, fast-paced environment while maintaining a customer-focused approach., • Previous management experience in the hospitality industry is essential; bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Core Work Activities: Assisting the Operational and Financial Management of the Property: • Verifies that all brand standards are being maintained in each area of the property., • Verifies that all team members meet or exceed all brand requirements., • Manages the operation of the ALL PROPERTY departments., • Verifies that a viable key control program is in place., • Maintains current licenses and permits as prescribed by local, state and federal agencies., • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures, • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement., • Complies with all corporate accounting procedures., • Performs required annual Quality audit. Supporting the Management and Development of Departmental Teams: • Stays readily available/approachable for all employees., • Extends professionalism and courtesy to employees at all times., • Leads by example demonstrating self-confidence, energy and enthusiasm., • Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations., • Sets clear performance expectations with the Owner., • Assists team supervisors with constructive coaching and counseling., • Solicits feedback for continuous improvement. Managing the Guest Experience: • Extends professionalism and courtesy to guests at all times., • Motivates and encourages staff to solve guest and employee related concerns., • Provides excellent customer service by being readily available/approachable for all guests., • Takes proactive approaches when dealing with guest concerns., • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities: • Verifies that orientations for new team members are thorough and completed in a timely fashion., • Takes proactive approaches when dealing with employee concerns., • Verifies that property hiring practices and strives for a culturally diverse work place. Performs other duties as assigned and needed.

• Hyatt

  

  Hotel Manager

  26 days ago

  New York

  The Beekman The Hotel Manager has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, Employee Development and ownership relations. The Hotel Manager is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and insures department’s goals and hotel budgets are being met. Incumbent must utilize available resources to provide excellent guest satisfaction. The Hotel Manager will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt’s unique corporate culture, product and Thompson brand standards. Qualifications Directing Team Members • Review and approve staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines., • Constantly maintain effective training programs ensuring personnel are highly productive., • Ensure that team members have proper appearance and are following all hotel procedures., • Ensure that all employees have the tools necessary to fulfill job expectations and guest needs., • In absence of General Manager, will be responsible for overall operation of the hotel and empowered to make all necessary decisions and actions., • Assume the role of liaison between all departments within the hotel and third-party operators, • Coach and develop the Director of Rooms towards achieving exceptional guest service, Hotel cleanliness and employee satisfaction results. Guest Services • Ensure all guest issues, complaints and requests are proactively and resolved in a manner highly satisfactory to both the guest and the hotel., • Manage responses to 3rd party internet sites such as TripAdvisor, Booking.com…etc., and maintain/enhance the hotel online reputation – all reviews must be responded within 48 hours., • Evaluate and monitor hotel service and product quality and to ensure that systems are implemented that provide for quality at the highest levels., • Ensure that all guests experience a “sense of arrival” and are properly “fare welled.” Support the Rooms Director on trainings aligned with established company benchmarks (HYSAT). Financial Management • Analyze profit and loss statements and cost projection variances., • Constantly monitor expenses in labor, materials and third party agreements to align with budgetary goals and be in direct correlation with occupancy., • Assist all departments with their financial performance. Work with department managers and mentor them to successfully complete their monthly P&L goals., • Assist in the preparation of the annual budget by providing labor, operations and expense costs., • Properly document Employee Development/Payroll transactions as directed for processing by Home Office., • Audit accounting and credit procedures to assure adherence to policy. Facility Management • Conduct a weekly walkthrough of all public spaces and a reasonable representation of guest rooms with Director of Housekeeping and Director of Engineering/Chief Engineer maintaining proper documentation of action items and completion dates. In addition, daily walkthrough to insure proper appearance and safety standards in all public areas., • Ultimately responsible for maintaining the physical assets by being accountable for the Preventive Maintenance Program with the Director of Engineering and Director of Rooms., • Physically inspect all accommodations scheduled for VIP arrivals. Guide and mentor managers to control procurement of materials as determined by Annual Budget and as modified by actual business levels. Safety and Security • Must be fully knowledgeable of and be able to lead any hotel Security or Safety effort up to and including complete evacuation of hotel (fire, earthquake, city-wide emergency)., • Lead in the investigation and resolution of any reported suspicious and/or hazardous conditions with Director of Security. Represent hotel and assist with needs of any government officials or officers., • Foster an environment of clean and safe working conditions., • Attend and where appropriate, lead Property Safety Committee., • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization., • Promotes organization in industry, manufacturing or trade associations. Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation. • Demonstrated ability to manage operations to ensure Thompson’s unique level of personal customer service. Also detail oriented, organized, efficient and safety minded. Must be committed to high quality standards for production and service, a great team player, customer-service focused and have the ability to effectively manage staff to maintain a high level of morale and productivity., • Bachelor’s degree in Business Management, Hotel Management or other four year or professional degree or equivalent hospitality experience., • Proven experience in directing and motivating a team. Must have a minimum of three years varied management experience in the hotel/resort industry and previous union experience., • Read, write, and verbally communicate effectively and professionally with guests, vendors and across the organization. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism., • Strong skills with yield management, cost controls and the ability to analyze a Profit and Loss Statement. Must have strong working knowledge of accounting systems, Property Management Systems and other business applications. Familiar with OSHA, local Department of Health regulations and relevant current laws governing handling of hazardous substances., • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardizations and resources exist. Must be able to communicate problem resolution in a positive and diplomatic manner to both guests and employees., • Previous proven experience with Employee Development including recruitment, coaching and counseling, performance management, separations, worker’s compensation issues and separation of employment (and where applicable, prior experience working with a Collective Bargaining Agreement)., • Presents oneself with impeccable grooming and appearance standards. Dress compliments individual style in a professional manner., • Forbes standards knowledge preferably with extensive experience in Forbes rated hotels.