518 Auto Sales in 6950 North Military Highway - Hiring Now

Service advisor

2 months ago

$15–$20 hourly

Full-time

Norfolk

Service Writer Responsibilities: Customer Interaction: Document requests and problems clearly. Provide transparent information on repairs and costs. Manage expectations regarding timelines. Work Orders & Dispatch: Create detailed and accurate repair orders in TekMetric. Assign technicians and labor appropriately. Communicate work order details to technicians. File daily/weekly all inspections into folders. Communication & Follow-Up: Provide updates on vehicle status. Notify of any changes or delays promptly. Address concerns efficiently. Technical Understanding: Understand basic automotive terminology. Translate customer descriptions into technical terms. Efficiency & Organization: Maintain organized workspace and workflow. Prioritize tasks to meet deadlines. Track repairs and problem causes. Inventory Management: Maintain accurate parts inventory in TekMetric. Organize parts storage for efficient retrieval. Ensure parts information, including backorder status, is readily available. Ordering: Follow established SOP for parts ordering. Maintain clear communication with vendors. Manage special order parts and pre-order when appropriate. Returns: Process returns promptly and accurately. Adhere to established return policy. Obtain RMAs for defective parts. Document all returns.

Immediate start!

Easy apply