Front Office Receptionist
hace 3 días
Red Hook, Brooklyn
Seeking a professional, organized, bilingual Receptionist to manage the front desk and serve as the first point of contact for tenants, visitors, vendors, and employees. The ideal candidate must be personable, dependable, detail-oriented, and comfortable working in a fast-paced property management office. Key Responsibilities Front Desk & Customer Service • Greet and assist tenants, visitors, vendors, and employees., • Answer incoming phone calls, direct calls to the appropriate departments, and take detailed messages., • Communicate with tenants in both English and Spanish., • Respond to general tenant inquiries professionally and courteously., • Maintain a welcoming and organized reception area. Administrative Duties • Receive, sort, and distribute incoming mail, packages, and deliveries., • Monitor and respond to general office emails., • Assist with filing, scanning, copying, and organizing documents., • Maintain accurate visitor logs and office records., • Schedule appointments and coordinate meetings. Property Management Support • Direct tenant inquiries regarding rent payments, maintenance requests, leasing, and account balances to the appropriate departments., • Assist tenants with completing forms and submitting required documentation., • Forward maintenance requests and complaints to the Work Order Department., • Ensure tenant concerns are communicated to the appropriate staff members., • Assist management and administrative staff with daily office operations. Qualifications & Requirements • Must be fluent in both English and Spanish (required)., • Previous receptionist or administrative experience preferred., • Excellent verbal and written communication skills., • Strong organizational and multitasking abilities., • Professional telephone etiquette and customer service skills., • Proficiency in Microsoft Office, email, and basic computer applications., • Ability to handle difficult situations calmly and professionally., • Must be punctual, reliable, and maintain a professional appearance. Important Expectations • Maintain confidentiality regarding tenant information and company matters., • Demonstrate professionalism and accountability at all times., • Ensure phone calls and tenant inquiries are handled promptly., • Maintain communication with all departments., • Follow company procedures and management instructions. Our Goal: To provide excellent customer service while ensuring the office operates efficiently and professionally.