Patient Care Coordinator / Front Desk
2 months ago
Los Angeles
Job Description Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network with expertise in Oncology research. VCT approaches clinical research with a deep sense of humanity, compassion, and sincere kindness. VCT was founded by leading Clinical Oncologist, Dr. David Berz, and has multiple sites spanning California in Century City, Panaroma City, and Murrieta, and has recently expanded to Denver, Colorado. We are actively hiring a Patient Care Coordinator / Front Desk Coordinator to support our Century City, CA site. LOCATION: Onsite, Century City, CA FLSA: Non-Exempt HOURS: Monday to Friday, Day Shift, 40 hours per week COMPENSATION: $25.00-$33.00 per hour (depending on experience) Responsibilities • Support site leadership and members of the research team by working on various projects as requested and assigned, • Manage front desk operations, including greeting, check-in, and coordination of patients, study participants, and visitors, • Answer phones and manage clinic appointment scheduling, including routing calls and handling high-volume communication with patients, staff, and vendors, • Coordinate, schedule, and follow up on patient appointments while monitoring provider schedules and clinic calendars, • Prepare, maintain, and verify patient charts, registration, and documentation for accuracy and completeness, • Guide patients through intake processes, ensuring all required documentation is collected and complete, • Serve as a liaison between patients, physicians, study coordinators, and internal teams to ensure seamless communication, • Assist with clinic flow to support timely patient throughput and resolve scheduling or operational issues, • Perform documentation and data entry within EMR and internal systems, • Ensure exam rooms are ready, stocked, and organized throughout the day, • Request and manage medical records and related documentation, • Communicate effectively with internal teams, imaging centers, billing, administration, and external partners, • Support monitor visit logistics, including scheduling, check-ins, and room assignments, • Order, track, and manage site supplies, snacks, and general inventory, • Sort and distribute mail, manage faxes, and maintain organized clinical and regulatory files, • Manage invoices, receipts, and patient reimbursements, • Schedule maintenance and assist with basic procurement needs, • Assist in event planning and coordination, • Perform occasional local pickups or deliveries as needed, • Ensure compliance with HIPAA, GCP, IRB, and company policies and procedures, • Maintain patient confidentiality and uphold professionalism in all interactions, • Assist with training new staff as needed, • Other clerical and administrative duties as assigned Requirements • Minimum education requirement of a High School Diploma or an Associate's Degree, • 1–3+ years of administrative support experience, preferably in a medical or clinical setting, • Medical office administrative experience is preferred, • Medical assisting experience is a plus, • Experience in a high-volume, patient-facing healthcare environment strongly preferred, • Ability to manage high-volume calls, scheduling, and follow-up communications, • Strong attention to detail with the ability to maintain accurate records and documentation, • Excellent interpersonal, customer service, and communication skills (written and oral), • Ability to collaborate with internal teams and external stakeholders, • Demonstrates professionalism, integrity, and accountability, • Strong decision-making skills and ability to handle sensitive situations with discretion, • Ability to prioritize, multitask, and adapt in a fast-paced, changing environment, • Proficiency with Microsoft Office (Office365) and general computer systems, • Ability to work both independently and as part of a team, • Maintains confidentiality and aligns with company policies and core values Benefits Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 8 paid holidays and 2 floating holidays. Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.
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