Lincoln Business Machines Inc.

We are an IT consulting company/MSP based in Manhattan, and we have been providing IT support for small to medium size businesses since 1992. We are looking for a self-motivated and well-rounded IT Specialist who has 3+ years of experience working for a Managed Services Provider (MSP) or IT Services firm. This is a Tier II/Tier III role that sets you on a path to become a senior level network engineer. We are a service-based company, so the ideal candidate must have not only solid technical skills but also the ability to interface with clients, communicate in a clear, professional manner and provide them with impeccable service on the daily basis. Responsibilities and Duties: You will be the first point of contact and work directly with our clients to resolve various technical problems via phone or email Respond to tickets, run diagnostic programs, isolate problems, determine and implement solutions Must be able to resolve 20 tickets daily Occasionally you might be asked to go to client’s site Troubleshoot issues related to applications, workstations, servers, networking, wireless, VOIP Perform account management and maintenance for various applications and systems (create or modify user accounts and permissions, reset passwords, install/reinstall applications, printers, check for updates, monitor backups) Follow-up with end users to provide status updates Communicate with customers at all levels of technical and non-technical skills sets We are looking for someone who has: Hands on experience supporting PC & Mac workstations, servers, networking devices Solid working knowledge of Windows servers/Active Directory/Group Policy High level of proficiency in the implementation and support of Office 365 environments Advanced networking knowledge (DHCP, DNS, VPN) A calm and focused approach to high-pressure situations in a client -driven environment Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality of service Sound understanding of customer support, operations, processes and ticketing Experience working for a Managed Services Provider (MSP), Outsourced IT company, or other IT Consulting Services Enthusiasm to serve customers Qualifications and Skills Must have at least 3 years of MSP experience Must have 5+ years of Help Desk experience Desktop support (Windows 7, 10 and Mac) Server support (Windows 2008/2012/2016/2019) Mobile support (iOS and Android) Windows domain environments Business cloud solutions (Office 365/ Dropbox / Google / AWS) Routing, Switching, and Firewall VLAN, DNS, DHCP, WiFi, VOIP, VPN Microsoft 365/Active Directory VMware, Hyper-V, Azure

Responsibilities: This position supports the management of the New York Branch application portfolio. This includes the following responsibilities for New York’s in-house applications and purchased third-party applications: · Incident Management · Monitoring of Application Services and Processes · Change Management and Implementation · Management of internal IT controls and policies related to the applications · Coordination of tests and documentation of enhancements This position supports NY changes, processes, and issues in Head Office Applications (e.g. LoanIQ, Front Arena, EDW, etc.) This position requires coordination with Head Office colleagues and third-party vendors/consultants. Limited implementation work with SSIS, .Net, Python, and Tableau. (SQL Server Integration Services) ** Specific Tasks / Responsibilities** · Participating in status calls with business users, Head Office, and external consultants related to the application. · Ensuring all internal guidelines and requirements for the applications’ documentation, change management, and incident management are met. · Troubleshooting and resolving technical issues that arise in the applications. · Managing and implementing changes to the applications Miscellaneous Tasks /Responsibilities · Support local Help Desk Function when needed. Requirements/Qualifications · .NET Framework, C#, PowerShell, HTML, CSS, JavaScript, Visual Studio · Azure DevOps · Python · MS SQL, SSIS, SSRS (SQL Server Reporting Services) · Tableau is a plus · Windows Server, IIS · Effective communications & organizational skills · Able to work, self-sufficiently · Service orientation and attitude · Project Management, Test Management, & Business Analysis Skills · Bachelor’s Degree (Computer Science, Information Technology) · Financial Industry background · 2 + years’ experience BENEFITS: · 100% of the health insurance premium paid by the Bank…medical, dental, vision, Group Term Life up to 2X’s base salary, STD, LTD · Health Reimbursement equal to: Single -$2,050 / Family - $4,050 · FSA · Commuter Benefit Subsidy - $65 · Tuition Reimbursement

We are seeking an experienced and motivated IT Staff member to join our team. The successful candidate will be responsible for managing and maintaining the core banking systems and providing essential technical support. This role requires expertise in both hardware and software, with a focus on system health, security, and infrastructure management. Principal Responsibilities: 1. Administer core banking systems to ensure smooth and secure operations. 2. Provide technical support for hardware and software issues. 3. Monitor and maintain system health, performance, and security. 4. Manage system infrastructure, including databases, firewalls, malware protection, and other software/hardware components. 5. Monitor the system daily, responding promptly to security breaches and usability concerns. 6. Perform regular system backups and verify their completion. 7. Regularly upgrade servers and workstations as needed to ensure optimal performance. 8. Assist with the integration of new applications and technologies into existing systems. 9. Set up new computer systems and conduct routine maintenance tasks. 10. Monitor and control job and output queues, jobs, and devices. 11. Manage system devices, user display stations, and printers. 12. Prepare daily and monthly regulatory reports. Job Knowledge and Skill Requirements: 1. A bachelor’s degree in a relevant field (4 years of college education). 2. Proven experience as an IT Specialist or similar role 3. Experience with IT infrastructure management. 4. IT Infrastructure Requirements: 5. Operating systems: Windows 10/11, Windows Server, and Linux (RHEL). 6. Database management using Oracle. 7. SonicWall Firewall administration. 8. Cisco Router configuration and management. If you meet the above qualifications and are eager to work in a dynamic environment, we encourage you to apply.

We are looking to hire a data analyst to join our data team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis tools and databases. Data Analyst Responsibilities: Managing master data, including creation, updates, and deletion. Managing users and user roles. Provide quality assurance of imported data, working with quality assurance analysts if necessary. Commissioning and decommissioning of data sets. Processing confidential data and information according to guidelines. Helping develop reports and analyses. Managing and designing the reporting environment, including data sources, security, and metadata. Supporting the data warehouse in identifying and revising reporting requirements. Supporting initiatives for data integrity and normalization. Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems. Generating reports from single or multiple systems. Troubleshooting the reporting database environment and reports. Evaluating changes and updates to source production systems. Training end-users on new reports and dashboards. Providing technical expertise in data storage structures, data mining, and data cleansing. Data Analyst Requirements: Bachelor’s degree from an accredited university or college in computer science. Work experience as a data analyst or in a related field. Ability to work with stakeholders to assess potential risks. Ability to analyze existing tools and databases and provide software solution recommendations. Ability to translate business requirements into nontechnical, lay terms. High-level experience in methodologies and processes for managing large-scale databases. Demonstrated experience in handling large data sets and relational databases. Understanding of addressing and metadata standards. High-level written and verbal communication skills.