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• Comcast

  

  Account Manager 1, Enterprise Direct Sales

  9 days ago

  West Palm Beach

  Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives. Job Description Core Responsibilities • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities., • Renew customer contracts to protect and grow existing revenue streams., • Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts., • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate., • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise., • Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment., • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities., • Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel., • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives., • Consistent exercise of independent judgment and discretion in matters of significance., • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary., • Other duties and responsibilities as assigned. Employees at all levels are expected to: • Understand our Operating Principles; make them the guidelines for how you do your job., • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services., • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences., • Win as a team - make big things happen by working together and being open to new ideas., • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers., • Drive results and growth., • Support a culture of inclusion in how you work and lead., • Do what's right for each other, our customers, investors and our communities. Disclaimer: Skills: Customer Relationships; Account Management; Business; Sales; Direct Selling Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the ___ on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years

• GOLD GATE

  

  Customer Service Representative (Remote Position)

  10 days ago

  West Palm Beach

  Customer Service Representative (Remote Position).Part-Time: $15–$18 per hour.Full-Time: $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat.This r

• VirtualVocations

  

  Veterinary Customer Support Representative

  7 days ago

  West Palm Beach

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• VirtualVocations

  

  Washington State Customer Service Representative

  1 day ago

  West Palm Beach

  Key Responsibilities Respond to member inquiries regarding benefits, eligibility, and claims with accuracy and courtesy Document inquiries and complaints in a computer database promptly and clearly Meet attendance and call quality standards while performing job functions accurately Required Qua

• VirtualVocations

  

  Customer Support Manager

  2 days ago

  West Palm Beach

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• Century Arms

  

  FIREARMS CUSTOMER SERVICE REPRESENTATIVE

  2 days ago

  West Palm Beach

  Job Description Provide a variety of customer services through inbound calls, outbound calls, email and online web. Serves as liaison between the end user customer and reseller of our products. Receive and possibly make sales calls to/from dealers/end users while being able to engage and provide support in a well-informed conversation regarding our products and warranty services. Responsibilities • Enters Federal Firearms Licenses (FFLs) into the system, • Verifies dealer licenses with EZ-Check (ATF website) all accurate information on FFL forms, • Activates eligible/renewable accounts online and contact customer with login and password for website, • Manages online website (process orders, check customer accounts for orders, add/delete products, customer accounts/customer login), • Facilitates helpdesk and support requests from customers, • Acts as an information resource for customers, vendors and staff on product information, • Handles lost and/or stolen merchandise claims for UPS, FedEx and USPS, • Verifies tracking numbers for customer shipments, • Processes orders via web, email, phone, mail and pooled accounts, • Process ID Waivers for new customer (Non Firearms NF accounts), • Faxes, copies and prepares documents, • Answers phones to handle all inquiries, • Answers support desk tickets to handle all inquiries, • Actively participate and support the 5S process within the work area on a daily basis, • Look up parts and inventory, • Create orders for replacement parts, • Be able to help diagnose or solve issues a customer may be having, • Create Return authorizations for product that needs to be repaired or returned, • Provide updates on Return Authorizations and replacement part orders, • Help support other departments with requests that tie in to our department, • Identify and report on trending issues, • Other duties will be assigned as required. Qualifications &Knowledge Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Preferred Firearms Experience and/or knowledge, • Strong organizational skills and ability to work independently, • Ability to deal with customers via emails and a high volume thru phone calls, • Proficiency with Microsoft Office Suite and internet navigation, • Must be able to multi-task, • Excellent attention to detail, • Ability to prioritize workload and handle multiple assignments in a timely manner, • Ability to handle escalated phones calls and resolve issues

• Medix™

  

  Patient Engagement Specialist - 245836

  4 days ago

  West Palm Beach

  Patient Engagement Specialist Recruitment & Outreach • Respond to incoming patient inquiries generated through marketing efforts, referrals, and internal databases., • Conduct initial pre-screening calls to determine eligibility and schedule qualified candidates for on-site screening visits., • Stay current on all active study protocols to accurately inform and guide prospective participants., • Record pre-screening outcomes in the CTMS and maintain thorough, up-to-date recruitment logs., • Act as the primary liaison for participants from the initial inquiry through completion of the study., • Deliver consistent and proactive communication (phone, text, email) to minimize no-shows and participant drop-off., • Support participants with logistics such as appointment reminders, transportation coordination, and follow-up scheduling., • Monitor key recruitment metrics, including inquiry response rates, show rates, and screen-fail trends., • Maintain organized documentation of recruitment activities and outcomes for reporting purposes., • Partner with marketing and site leadership to refine recruitment strategies using current data and performance insights., • Identify trends in participant interest, feedback, and eligibility barriers to support feasibility assessments., • Participate in team trainings and meetings to stay aligned with site objectives and process improvements.

• Insight Global

  

  Customer Service Specialist

  19 hours ago

  West Palm Beach

  Must be based in South Florida (Juno Beach) Up to $33/hr Looking to hire right away! Required Skillsets: • Bachelor's degree in Education, Instructional Design, or related field preferred, • 3-5 years of Customer Service Experience, • Experience in training design and development, preferably in a technical or utility environment, • Proficiency with eLearning authoring tools (e.g., Articulate, Rise, Canva) Additional Considerations: • SAP experience strongly preferred Job Description: Insight Global is looking for a Training Analyst to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back office operations. Role plays a critical part in ensuring employees are equipped with the knowledge and skills needed to successfully adopt new systems and processes, while capturing and documenting key workflows to support sustainability and ongoing reference. Duties & Responsibilities • Support the design, development, and delivery of training materials for SAP items impacting back office users, • Collaborate with Subject Matter Experts (SMEs) to ensure training content is accurate, comprehensive, and aligned with operational needs, • Collaborate in the development of multiple training modalities including eLearning modules, videos, simulations, job aids, and instructor-led training materials, • Facilitate instructor-led and/or virtual-led training sessions for back office end-users impacted by SAP implementations, • Support process documentation to capture workflows and system procedures Collaboration & Stakeholder Engagement • Partner closely with SMEs and business stakeholders to gather requirements and validate training approaches, • Work alongside internal training team members to ensure consistency and quality across all training deliverables