Associate, Patron Services
6 days ago
New York
Job Description ABOUT JAZZ AT LINCOLN CENTER The mission of Jazz at Lincoln Center is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy. We believe jazz is a metaphor for Democracy. Because jazz is improvisational, it celebrates personal freedom and encourages individual expression. Because jazz is swinging, it dedicates that freedom to finding and maintaining common ground with others. Because jazz is rooted in the blues, it inspires us to face adversity with persistent optimism. Jazz is one of America’s most profound and enduring cultural contributions, inseparable from the story of this country, its history, its struggles, its democratic ideals, and its continuing evolution. We are stewards of that legacy. The three pillars of our work—performance, education, and advocacy—are one mission expressed three ways, each reinforcing and requiring the other two. You cannot perform without honoring the history that gives the music meaning. You cannot educate without the conviction that what you are teaching deserves to outlast you. You cannot advocate without the lived experience of the art itself. We look for people who feel that wholeness in full, across all three pillars. POSITION DESCRIPTION The Associate, Patron Services is responsible for delivering exceptional service and hospitality to Jazz at Lincoln Center Patrons, donors, and board members by running day-to-day Patron Desk operations and premium ticketing services. This role coordinates ticketing for mainstage performances and reservations for Dizzy’s Club, while supporting donor stewardship and enhancing the overall patron experience. The ideal candidate is highly organized, service-oriented, and able to communicate effectively with a wide range of constituents. They must demonstrate professionalism, discretion, and the ability to resolve issues calmly and efficiently in a fast-paced environment. Evening and occasional weekend availability is required. KEY RESPONSIBILITIES • Execute the day-to-day operations of the Patron Desk, ensuring a high level of service for patrons, donors, and board members., • Coordinate ticketing and reservation requests, including house seats for Jazz at Lincoln Center (JALC) performances, Dizzy’s Club reservations, and premium seating access for Jazz at Lincoln Center Orchestra (JLCO) tour performances., • Maintain accurate patron and donor records within Tessitura, including concert preferences, attendance history, and key personal details to support stewardship efforts and relationship management., • Partner with internal teams to deliver seamless patron experiences and resolve ticketing or service-related issues in a timely and professional manner., • Support planning, coordination, and on-site staffing for the Patrons’ Lounges and other donor hospitality events., • Assist with stewardship initiatives for Patrons Program members, including personalized communications and engagement activities., • Support the Assistant Director, Membership and Annual Fund in advancing patron relations and annual giving objectives., • Provide exceptional written and verbal communication while maintaining confidentiality and professionalism in all interactions. QUALIFICATIONS REQUIRED • Bachelor's degree with a minimum of three (3) years of experience in a donor-facing role, membership, and/or telefunding is required., • Comfortability and confidence to work with high profile donors and Board members., • Proficiency in Microsoft Office Suite is required., • Excellent interpersonal communication skills, especially in writing and public speaking., • Ability to work independently and in a collaborative team environment across multiple programs and departments., • Keen attention to detail and strong organizational and analytical skills., • Knowledge and appreciation of jazz music and culture., • Must be available to work some evenings and weekends as needed. PREFERRED • Experience in Tessitura or other fundraising software and email software such as Wordfly is preferred. WORKING AT JAZZ AT LINCOLN CENTER The music is present here, literally and philosophically, and the people who thrive are the ones who feel that and lean into it. They are Fans, Advocates, Musicians, and Educators who know that you cannot shape what comes next without first honoring what came before — who ask why something is the way it is before they presume to know what it should become. They find their own work more meaningful because of its proximity to something larger, and they understand that excellence in any role, regardless of function, is connected to what happens on stage and in classrooms and communities around the world. The passion that runs through this organization can be felt on your first day, and it is the thing people miss most when they leave. We are a live-events organization, and our schedule reflects that energy: we expect full presence when the work and the art call for it. Within that, we strive to create real flexibility for our people. Flex Mondays give staff the freedom to work from wherever suits them best, and Tuesday through Friday our teams come together in person, with the understanding that the work and the art will sometimes ask for more. We trust our people to know the difference, and we build around that trust. Benefits reflect the same investment in our people: comprehensive health, retirement, and a seat inside the life of this organization. Staff have access to the breadth of JALC programming—from live performances to access at Dizzy's Club to world-class jazz education through Swing University and beyond—because we believe the people who do this work deserve to experience it, not just support it. HOW TO APPLY Click the button above to apply. Please include a cover letter and salary requirements with your application. Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.
Mamun H.Active 2 months ago
