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• Milton Hershey School

  

  Youth Development Specialist - Relocation to Hershey, PA Required

  2 days ago

  New York

  Description: Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students. MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential. Responsibilities include: • Providing daily supervision and mentorship, • Managing household routines and student schedules, • Administering medications and ensuring student wellness, • Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students, • Leading daily devotions and accompanying students to Sunday Chapel Benefits include: • Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more), • Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings, • Relocation assistance and paid training provided, • Paid time off provided at designated times throughout the year Qualifications: Qualifications include: • Experience working or volunteering with youth, • This is a two-person role for couples legally married for at least two years, • Both spouses must be age 27 or older, • No more than three dependent children may reside in the student home, • Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty, • Pet limitations: only fish and one dog of approved breeds allowed, • Valid U.S. driver’s license and ability to become certified to drive student home vans, • Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited), • High school diploma or GED required, • Ability to lift to 50 lbs., • Demonstrated integrity and professionalism; MHS staff serve as role models for students This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit ___.

• MassMutual

  

  Business Systems Analyst - Investment Accounting

  4 days ago

  NEW YORK

  Business Systems Analyst – Investment Management Technology (ETX) (Hybrid, Boston) Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? MassMutual assists millions in achieving financial freedom, providing protection and future planning. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. The Opportunity This position is required to provide subject matter expertise for BlackRock Aladdin Accounting Platform and related applications. Recognized as subject matter expert in business analysis field. Has responsibility for instructing, directing, and checking the work of other Business Analysts. Formulate and define business and/or systems scope and objectives based on both user needs and a thorough understanding of industry requirements. Devise or modify procedures to solve highly complex problems considering limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Consider the business implications of the application of technology to the current and future business environment. Act as a team leader for complex projects. The Team You will be joining MassMutual’s Investment Management Technology team. Our mission is to build reliable automation solutions for the Investment Operations business team. You will be part of a team that is technical, highly motivated and excels at working in a fast paced and always evolving environment with agility and resilience. The Impact: The Business Systems Analyst is responsible for the analysis, design, and testing of complex applications and system integration processes supporting MassMutual’s Investment Management Unit. This role supports strategic investment initiatives within these areas and ensures recommended solutions are aligned with business and MassMutual IT strategies while adhering to relevant technology standards. This role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments. This is a critical role in maintaining the cohesion between the business stakeholders and the technology delivery teams. It requires a deep and broad technology background conducive to that found in a “master application developer” but this is not a development position but will participate and guide technology decisions and best practices. It also requires a strong work ethic, the ability to work independently or in collaboration, exceptional communication skills, and knowledge of, or the aptitude to learn the investment management data domain. • Perform analysis of business process, procedures, data and rules, • Experience with data-centric architectures, multi-dimensional time series, and techniques to guarantee robust data integrity, • Demonstrated ability to identify and understand critical business features that drive value, and translate those into solid technical solutions, • Excellent written and oral communication skills, ability to effectively and confidently interact with business and technical personnel, at all levels in the organization, • Proven technical leadership and mentoring skills, • Strong knowledge of the investment accounting across multiple asset classes, public and private, including derivatives, • Candidates must combine an attention to detail with the ability to see the big picture, • Demonstrated ability to communicate effectively using verbal and written methods to all levels of an organization, • Proficient with standard documentation tools (Lucid Chart, Excel, Word), • Capable of applying knowledge to handle all but the most complex problems independently, • Drives continuous improvement and efficiencies beyond own scope of responsibility The Minimum Qualifications • Bachelor’s degree, • 8 + years of experience with designing and implementing complex solutions, • 5+ years of investment data experience with an understanding of systems and data management., • 3+ years of experience with BlackRock Aladdin ABOR/IBOR, • 5+ years of experience with investment management systems (from front office to middle office, to back office), • 5+ years of data analysis experience working with large data sets and multiple sources of data. The Ideal Qualifications Technical Skills • Expert user of excel and proficient with SQL/Oracle query tools, • Experience with platforms like BlackRock Aladdin OMS is highly preferred, • Experiene with BalckRock Aladdin ABOR implementaion is preferred, • Ability to apply technical and business knowledge across multiple business functions, • Ability to work in close collaboration with project/program managers, architects, developers, and testers to optimize the quality of the developed product, • Skilled in interacting between internal business partners, internal IT teams, and offshore partners, • Ability to effectively estimate time to complete design and development tasks, • Influence design & architecture inclusive of technical (non-functional) requirements, • Ability to communicate clearly and to simplify complex topics for a wide range of audiences (both written and verbal), • Ability to work through complex issues, identify themes, and develop solutions, in time-critical situations., • Ability to develop a strong understanding of business processes and functional requirements and skill to be able to translate business requirements into succinct functional / technical specifications, experience writing ETL requirements, and providing close oversight of specifications, • Ability to quickly learn new technologies and platforms, • Ability to adhere to project schedules and meet deadlines in the execution of job responsibilities Soft Skills • Self-managed and motivated individual with strong leadership skills., • Excellent written, oral and presentation skills., • Works with minimal oversight and proactively communicates status and risks to project leadership., • Ability to work well in a team environment. #LI-RK1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our ___ page.

• MassMutual

  

  IBOR Business Systems Analyst - Investment Management Technology

  4 days ago

  NEW YORK

  IBOR Business Systems Analyst – Investment Management Technology (ETX) (Hybrid, Boston) Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? MassMutual assists millions in achieving financial freedom, providing protection and future planning. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. The Opportunity This position is required to provide subject matter expertise for implementation and support of IBOR and Quantitative Risk related applications and functions including Asset Liability Management. Recognized as subject matter expert in business analysis field. Has responsibility for instructing, directing, and checking the work of other Business Analysts. Formulate and define business and/or systems scope and objectives based on both user needs and a thorough understanding of industry requirements. Devise or modify procedures to solve highly complex problems considering limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Consider the business implications of the application of technology to the current and future business environment. Act as a team leader for complex projects. The Team You will be joining MassMutual’s Investment Management Technology team. Our mission is to build reliable automation solutions for the Quant Research and Development business team. You will be part of a team that is technical, highly motivated and excels at working in a fast paced and always evolving environment with agility and resilience. The Impact: The Business Systems Analyst is responsible for the analysis, design, and testing of complex applications and system integration processes supporting MassMutual’s Investment Management Unit. This role supports strategic investment initiatives within these areas and ensures recommended solutions are aligned with business and MassMutual IT strategies while adhering to relevant technology standards. This role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments. This is a critical role in maintaining the cohesion between the business stakeholders and the technology delivery teams. It requires a deep and broad technology background conducive to that found in a “master application developer” but this is not a development position but will participate and guide technology decisions and best practices. It also requires a strong work ethic, the ability to work independently or in collaboration, exceptional communication skills, and knowledge of, or the aptitude to learn the investment management data domain. • Perform analysis of business process, procedures, data and rules, • Experience with data-centric architectures, multi-dimensional time series, and techniques to guarantee robust data integrity, • Demonstrated ability to identify and understand critical business features that drive value, and translate those into solid technical solutions, • Excellent written and oral communication skills, ability to effectively and confidently interact with business and technical personnel, at all levels in the organization, • Proven technical leadership and mentoring skills, • Strong knowledge of the investment management industry, asset liability management, and risk management across multiple asset classes, public and private, including derivatives, • Candidates must combine an attention to detail with the ability to see the big picture, • Demonstrated ability to communicate effectively using verbal and written methods to all levels of an organization, • Proficient with standard documentation tools (Visio, Excel, Word), • Capable of applying knowledge to handle all but the most complex problems independently, • Drives continuous improvement and efficiencies beyond own scope of responsibility The Minimum Qualifications • Bachelor’s degree, • 8+ years of experience with designing and implementing complex solutions, • 5+ years of investment data experience with an understanding of systems and data management, • 5+ years of experience with investment management systems (from front office to middle office, to back office), • 5+ years of data analysis experience working with large data sets and multiple sources of data The Ideal Qualifications Technical Skills • Expert user of excel and proficient with SQL/Oracle query tools, • Experience in BlackRock Aladdin Studio or Risk is a plus., • Ability to apply technical and business knowledge across multiple business functions, • Ability to work in close collaboration with project/program managers, architects, developers, and testers to optimize the quality of the developed product, • Skilled in interacting between internal business partners, internal IT teams, and offshore partners, • Ability to effectively estimate time to complete design and development tasks, • Influence design & architecture inclusive of technical (non-functional) requirements, • Ability to communicate clearly and to simplify complex topics for a wide range of audiences (both written and verbal), • Ability to work through complex issues, identify themes, and develop solutions, in time-critical situations., • Ability to develop a strong understanding of business processes and functional requirements and skill to be able to translate business requirements into succinct functional / technical specifications, experience writing ETL requirements, and providing close oversight of specifications, • Ability to quickly learn new technologies and platforms, • Ability to adhere to project schedules and meet deadlines in the execution of job responsibilities Soft Skills • Self-managed and motivated individual with strong leadership skills., • Excellent written, oral and presentation skills., • Works with minimal oversight and proactively communicates status and risks to project leadership., • Ability to work well in a team environment. #LI-RK1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our ___ page.

• Women In Need, Inc.

  

  Director, Program - Transitional Housing

  3 days ago

  New York

  Job Description Title of Position: Program Director Reports to: Assistant Vice President, Transitional Housing FLSA Status: Exempt Salary: $83,500.00 to $91,536.02. Positions reporting to this position: Social Service Supervisors, Housing Coordinators, and Administrative Assistants Purpose of the Position The Program Director is responsible for the day-to-day management of a transitional family residence serving families with children. The Program Director will ensure that the residence operates in accordance with the guidelines identified by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win. Responsibilities: • Supervise the program’s multi-disciplinary team, which will include Social Service Supervisors, Housing Coordinators, Case Managers, and Administrative Assistants., • Coordinate services provided by Employment Specialists, Child Care staff, and Recreation staff to ensure an integrated service plan to address the needs of each shelter resident and the primary goals of the transitional housing program., • Provide coaching, training, and staff development to all staff in accordance with Win’s policies and procedures., • Ensure new staff orientation is provided so that they become quickly familiar with program procedures and goals., • Ensure that Win’s Human Capital Department is consulted for all staff performance concerns., • Champion and model the use of Evidence Based Practices (EBP), Trauma Informed Care (TIC) and Motivational Interviewing (MI)., • Model the use of EBP for staff and peers., • Monitor the Client Assistance and Rehousing Enterprise System (CARES) database along with the Social Service Supervisor for timely documentation., • Train and support staff in their use of EBP with clients and use EBP to meet and exceed program goals., • Ensure that all staff receive timely and quality performance evaluations in accordance with Win’s personnel policies and procedures., • Establish linkages with appropriate community agencies for services required by shelter residents, to include medical, mental health, substance abuse, child welfare and other stakeholders working with Win clients., • Monitor the program’s effectiveness in reaching the goals of permanent housing, securing clients’ employment and establishing family stability., • Analyze, develop and implement procedures and policies to ensure quality service provision., • Assure a safe and healthy environment by participating in the overall security and maintenance of the program in accordance with regulatory guidelines and Win policies., • Co-authorize purchase orders and ensure that all expenditures are being made in compliance with Win’s procurement policies and procedures., • Manage the program’s petty cash and program metro cards to ensure compliance with Win’s policies., • Participate in local community organizations and attend Community Board meetings in the shelter’s district and serve as a liaison with members of the community., • Represent the agency at meetings, conferences and public hearings to gain and share information relevant to the program’s operation., • Establish a Community Advisory Board comprised of staff, transitional housing residents, and community members including NYPD and local representatives to meet on a quarterly basis., • Participate in staff interviewing and hiring process., • Must be on call 24 hours a day, 7 days a week., • Must be able ascend/descend stairs in the building assigned., • Commitment to Win’s mission, vision, and values., • MPH, MSW, or MA in Health/ Social Services is required., • Minimum of five (5) years of experience in the human services sector, which includes three (3) years in a supervisory role with responsibilities for managing budgets and staff., • Familiarity with EBP, MI and TIC., • Able to manage boundary setting and cultural reflexivity., • Able to provide outstanding customer service to clients and other stakeholders., • Able to maintain composure in stressful situations., • Excellent organizational and communication skills, written and verbal., • Must be able to interact effectively with the all clients and staff in the residence., • Knowledge of CARES a plus., • Solid computer skills, knowledge of MS Office and Outlook a plus., • Must be willing and able to be on call 24 hours a day, 7 days a week., • Bilingual – English/Spanish a plus. Core Competencies: process and use resources, activities, outputs, and outcomes to envision and manage change. • Communicating and Collaborating: Work collaboratively. Rely on and support the team in achieving results. Use effective verbal and written communication with appropriate tone. WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. #IND #ZR Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

• Apicha Community Health Center

  

  IT Support Engineer

  14 days ago

  New York

  Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

• Bitfarms

  

  IT Support Technician Level 2

  5 days ago

  New York

  Job Description The Future Runs on Bitfarms As demand for AI and high-performance computing (HPC) accelerates, Bitfarms is building the infrastructure to meet the moment. Our US expansion and global operations are laying the foundation for scalable, energy-optimized compute designed to support next-generation workloads and long-term growth. Who We Are Bitfarms (NASDAQ/TSX: BITF) is a global energy and compute infrastructure company that develops, owns, and operates high-performance data centers. With data centers across North and South America, we manage every stage of development from securing energy, producing power, and designing facilities to running world class operations. This vertically integrated approach allows us to innovate faster, operate more efficiently, and deliver infrastructure that can scale with the future of compute. Why Join Our Team At Bitfarms, voted a Great Place to Work, you will be part of a team shaping the next generation of digital infrastructure. We are at the intersection of energy and technology, two industries undergoing massive transformation. Here, your work will have real impact, powering advanced workloads that are driving AI, machine learning, and the digital economy forward. We value people who are curious, collaborative, and committed to building solutions that last. With offices in New York City, Pittsburgh, Montreal and Buenos Aires, Bitfarms offers the chance to grow your career while helping power AI and shape the future of high-performance computing. What You Can Expect at Bitfarms • A fast-moving environment where innovation and execution go hand in hand., • Opportunities to work on cutting edge projects in HPC, AI, and energy infrastructure., • A collaborative, cross border team that thrives on solving complex challenges. What We Offer • Competitive salary and bonus opportunities, along with career advancement, • Top-tier group insurance plan with employer cost-sharing, • Group retirement savings with employer contribution, • Employee referral program, • Telemedicine & employee assistance program (EAP), • An inclusive, safe, and diverse work environment We are currently looking for a IT Support Technician Level 2 to join our team What you can expect in this role: The Level 2 IT Support Technician is responsible for delivering advanced technical support and maintaining the organization's IT infrastructure. This role addresses complex issues, implements solutions, and enhances IT processes. Acting as a bridge between end-user support and advanced technical operations, the technician ensures efficient system performance and provides a high-quality user experience. More specifically, here are some of the key responsibilities: • Technical Support:, • Provide second-level technical support onsite and remotely to troubleshoot and resolve advanced hardware, software, and network issues., • Analyze and resolve escalated tickets, ensuring correct prioritization and resolution; escalate further when necessary., • Support and troubleshoot Office 365 applications, including user account management and custom configurations., • Assist with mobile device setup, integration, and troubleshooting, particularly with O365., • Install, configure, and maintain laptops, workstations, printers, and other hardware assets., • Manage VPN user accounts and configurations to ensure secure and reliable access (e.g., Tailscale, OpenVPN)., • Coordinate with HR to manage onboarding and offboarding processes, adhering to company security policies., • Prepare and provision hardware, software, and user accounts for new hires., • Conduct training for new employees on IT systems and company tools., • Administer and maintain IT systems, including Microsoft Intune, Entra ID (Azure AD), Exchange, SharePoint, Teams, and Slack., • Monitor system updates and deploy patches to address security vulnerabilities., • Conduct regular security log reviews and implement compliance measures., • Configure and maintain network resources, including servers and critical infrastructure., • Develop and implement IT processes and procedures to improve efficiency., • Maintain detailed documentation of solutions, technical processes, and IT systems., • Train Level 1 technicians and end-users on tools, applications, and best practices. Here's the profile we're looking for: Required System Knowledge: • Microsoft Intune, Entra ID (Azure AD), M365 Suite (Exchange, SharePoint, Teams), Slack Admin, • Jira, Confluence, Adobe Admin, • Active Directory (AD): User management, group policies, and permissions., • Troubleshooting: Efficiently diagnose and resolve hardware, software, and network issues., • Networking: LAN/WAN, TCP/IP, DNS, and firewall configuration., • Software Support: Install, configure, and provide support for applications like Office 365., • Customer Service: Deliver professional, empathetic support to users., • Communication: Clearly convey technical solutions in written and verbal formats., • Team Collaboration: Collaborate effectively with Level 1 and Level 3 teams and other departments., • Problem-Solving: Analyze root causes and implement optimal solutions., • Organization: Manage multiple tickets, prioritize tasks based on urgency and impact., • Documentation: Maintain thorough records of procedures and solutions., • College diploma or Attestation of College Studies in Computer Science., • CompTIA A+, Network+, • Microsoft 365 Certified, • Other relevant IT certifications A few more relevant details: • Work schedule: Monday to Friday,, • Onsite 4 days a week, 1 day WFH This job doesn't align to your experience? No problem, we're always looking for amazing talent, so please go to the connect button and apply for future openings. We'll be sure to send you an alert when the time comes. NYC$75,000—$100,000 USD

• Luminance

  

  IT Support Engineer

  9 days ago

  New York

  Job Description We’re looking for an experienced IT Support Engineer with a strong customer-service mindset who enjoys being close to users and solving problems day to day. This is a hands-on, support-focused role for someone who takes ownership of issues, communicates clearly, and ensures employees have a smooth and reliable technology experience. You’ll work autonomously, respond to a wide range of support requests, and act as a trusted point of contact for IT across the business. Located in New York (with rare travel across the US & Canada as required) Key Responsibilities • Act as the primary point of contact for end-user IT support across hardware, software, and connectivity issues, • Troubleshoot and resolve day-to-day IT issues, escalating when appropriate and owning issues through to resolution, • Support macOS environments, including MacBook setup, configuration, and troubleshooting, • Own onboarding and offboarding processes, including device preparation, access provisioning, and asset tracking, • Administer Microsoft Office 365 for end users (accounts, permissions, licensing, security settings), • Manage devices using MDM solutions such as Jamf and/or Microsoft Intune, • Diagnose and resolve networking-related issues, including Wi-Fi, internet connectivity, and firewall access, • Maintain clear and up-to-date IT documentation, FAQs, and knowledge base articles, • Proactively identify recurring issues and suggest improvements to tools, processes, and the end-user experience, • Work with vendors and third-party providers to resolve support issues when required, • 2–3+ years of experience in IT support, desktop support, or a similar user-facing IT role, • Strong hands-on experience supporting macOS environments and end users, • Experience administering Microsoft Office 365 in a support context, • Experience managing endpoints with Jamf and/or Microsoft Intune, • Solid understanding of networking fundamentals relevant to troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, firewalls), • Comfortable handling a wide variety of support requests across hardware, software, and SaaS tools, • Proven ability to manage multiple tickets and priorities while maintaining a high level of service, • Excellent communication skills and a friendly, approachable support stylePersonal Attributes, • Self-starter who takes ownership of support issues end-to-end, • Strong customer-service mindset with patience and empathy for users, • Organized, detail-oriented, and reliable, • Calm under pressure and comfortable supporting non-technical usersNice to Have, • Experience supporting distributed or multi-office teams, • Exposure to security best practices and endpoint protection too

• Micro Center Brooklyn Corporation

  

  RETAIL COMPUTER TECHNICIAN

  9 days ago

  New York

  Job Description MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $16.50/hour base pay with productivity incentives to increase hourly rates up to $19.50-35/HR. If you have a passion for computers and want to have a high earning potential based on your productivity, then Micro Center is the place for you! You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to view our job video MAJOR RESPONSIBILITIES • Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store, • Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions, • Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors, • Assemble custom computers sold by our expert build-your-own (BYO) sales team, • Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies, • Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked, • High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred, • CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable, • Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities, • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time, • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates, • Employee Discount that includes a Friends & Family Discount Program, • Tuition Reimbursement & Education Discounts, • Paid Time Off for Regular Associates, • 401K Plan with Company Match, • Esteemed Vendor & Company Job Training At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.