Midtown Management

Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

About the job At Openigloo, we're re-imagining the rental experience in NYC by combining trust-driven technology, vetted inventory, and agents who actually care about the renter experience. We're growing fast and looking for experienced residential rental agents (1-3 years) who want real leads, real support, and real earning potential - without desk fees, cold prospecting, or outdated brokerage models. What You'll Do • Work qualified inbound renter leads generated through Openigloo, • Guide clients through tours, applications, approvals, and lease execution, • Match renters with listings that truly fit their needs, • Manage a strong pipeline and close consistently, • Collaborate with internal teams to move deals efficiently, • Represent the Openigloo brand with professionalism and integrity What Success Looks Like • Consistently closing multiple rentals per month, • Strong follow-up, organization, and client communication, • Ability to move fast while maintaining a high-quality renter experience, • Competitive commission structure (high earning potential), • High-intent inbound leads that already trust the platform, • A strong mix of rent-stabilized & in-house listings, • International & relocation leads, supported by in-house guarantor solutions, • No desk fees + faster-than-industry commission payouts, • Monthly marketing stipend, • A dedicated Agent Success team to help you grow Qualifications • 1-3 years of hands-on experience in NYC residential rentals (leasing, showing, or rental-focused sales), • Active NYS Real Estate License, • Proven ability to manage renter relationships from first contact through lease execution, • Strong verbal and written communication skills with a client-first mindset, • Comfortable working in a high-volume, fast-paced leasing environment, • Ability to manage multiple active clients and listings simultaneously without dropping the ball, • Organized, detail-oriented, and reliable with follow-ups, documentation, and timelines, • Confident interacting with renters, landlords, and property managers in a professional manner

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment. Front Desk Agent Responsibilities: Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Front Desk Agent Requirements: High school diploma or suitable equivalent. 1+ years of front desk agent experience preferred. Well-groomed, professional appearance. Outstanding written and verbal communication skills. Team player. Physically agile, and able to stand for extended periods. Available to work shifts, over weekends, and on public holidays.

We have more leads than agents and need your help to close buyers and clients across Manhattan, Brooklyn, and Queens. Our team is growing and we are looking for motivated agents to join us! About Us Loftey was founded in 2015 as a startup and has continued to grow into a top agency for sales and rentals across NYC and surrounding areas. Our listings website attracts consistent traffic, and our agents have deep experience across the city working with a wide variety of clients. We are an independent brokerage but function as a team, which means that each full-time agent should expect, on a monthly basis: 10-15 Zillow leads in Manhattan, Brooklyn, and Queens 20-30 Buyer leads from our unique partnerships 10-20+ website signups In return we ask for a growth mindset and diligent CRM updates. We offer training and mentorship and thrive on teamwork and self-starter, solution-seeking colleagues. Resources we provide: • CRM with built-in automated workflows and templates for easy follow up, • Property Shark and Vulcan dialer tools to build your book of business, • Collaborative atmosphere via office and Slack, including ability to work directly with our CEO on key initiatives, • Mailchimp and assistance with your newsletter, • Pre-made social media templates and opportunities to cross-post with our brokerage account, • Competitive splits, including ongoing bonuses for setting up company wide partnerships, • Mentorship and training on best-in-class real estate approaches and technology. We have been growing quickly and are looking for enthusiastic and hungry agents to help us scale. We take pride in helping our agents businesses thrive, and have programs set up to get your business to succeed with us. Responsibilities: • Provide top-notch customer service to our buyers, renters, and sellers across NYC, • Pitch clients and show them appropriate and tailored properties for their search, • Stay updated on real estate trends and fair housing regulations, • Utilize our CRM tools to increase conversion and post on social media to stay engaged with former clients, • Form and grow relationships with developers and landlords Skills Required: • 2+ years as a licensed real estate agent, and an active license in NY, • Strong client service skills with the ability to build rapport quickly, • Excellent communication skills, both verbal and written, • Ability to work independently as well as part of a team -- your business is yours to build, but we also like to share deals amongst the team, • Proficient in using CRM software and consistent client follow-up, • A positive, solution-seeking attitude and a willingness to learn and adapt in a fast-paced growing organization. Employment Type: Full Time Salary: Commission based

We have more leads than agents and need your help to close buyers and clients across Manhattan, Brooklyn, and Queens. Our team is growing and we are looking for motivated agents to join us! About Us Loftey was founded in 2015 as a startup and has continued to grow into a top agency for sales and rentals across NYC and surrounding areas. Our listings website attracts consistent traffic, and our agents have deep experience across the city working with a wide variety of clients. We Are An Independent Brokerage But Function As a Team, Which Means That Each Full-time Agent Should Expect, On a Monthly Basis 10-15 Zillow leads in Manhattan, Brooklyn, and Queens 20-30 Buyer leads from our unique partnerships 10-20+ website signups In return we ask for a growth mindset and diligent CRM updates. We offer training and mentorship and thrive on teamwork and self-starter, solution-seeking colleagues. Resources We Provide CRM with built-in automated workflows and templates for easy follow up Property Shark and Vulcan dialer tools to build your book of business Collaborative atmosphere via office and Slack, including ability to work directly with our CEO on key initiatives Mailchimp and assistance with your newsletter Pre-made social media templates and opportunities to cross-post with our brokerage account Competitive splits, including ongoing bonuses for setting up company wide partnerships Mentorship and training on best-in-class real estate approaches and technology. We have been growing quickly and are looking for enthusiastic and hungry agents to help us scale. We take pride in helping our agents businesses thrive, and have programs set up to get your business to succeed with us. Responsibilities Provide top-notch customer service to our buyers, renters, and sellers across NYC Pitch clients and show them appropriate and tailored properties for their search Stay updated on real estate trends and fair housing regulations Utilize our CRM tools to increase conversion and post on social media to stay engaged with former clients Form and grow relationships with developers and landlords Skills Required 2+ years as a licensed real estate agent, and an active license in NY Strong client service skills with the ability to build rapport quickly Excellent communication skills, both verbal and written Ability to work independently as well as part of a team -- your business is yours to build, but we also like to share deals amongst the team Proficient in using CRM software and consistent client follow-up A positive, solution-seeking attitude and a willingness to learn and adapt in a fast-paced growing organization. Employment Type: Full Time Salary: Commission based

We’re a growing real estate team rooted in Jersey City and the greater Hudson County market. We combine cutting-edge tech, strong marketing, and a tight-knit team culture to help our agents close more deals and build lasting client relationships. We’re expanding and looking for a driven, licensed agent to join us on both the buy-side and list-side. Role Description This is a full-time hybrid role for a Real Estate Agent, based in Jersey City, NJ, with flexibility for some remote work. The Real Estate Agent will be responsible for assisting clients with buying, selling, and renting properties. Daily tasks include conducting property showings, managing client relationships, providing market analysis, negotiating sales agreements, and ensuring smooth transactions from beginning to end. Agents will also collaborate closely with the team to execute marketing strategies and deliver exceptional customer service. Qualifications Active Real Estate License and comprehensive knowledge of real property transactions Exceptional sales skills with the ability to achieve and exceed goals Strong customer service and relationship-building skills Proven knowledge and experience in the real estate sector Excellent communication, negotiation, and problem-solving skills Familiarity with the Northern New Jersey real estate market is a plus Basic proficiency in digital tools and CRM systems Self-motivated, organized, and capable of managing a flexible schedule

We are a boutique, design-forward real estate company redefining how Brooklyn rents, buys, and builds community. Rooted in elevated marketing, intentional branding, and a high-touch client experience, our agents don’t just close deals — they shape the neighborhoods they serve. We are selectively expanding and seeking experienced, driven real estate professionals ready to operate at a higher level, grow with real support, and align with a brand as refined as the homes we represent. What Makes Us Different: • Real support, not empty promises. Work alongside leadership actively negotiating deals, launching exclusives, and building meaningful industry relationships — and bringing you into those opportunities., • Design-driven, modern marketing. From cinematic listing content to elevated social strategy and branded campaigns, our platform positions you and your listings above the noise., • High-quality exclusives and consistent deal flow. We specialize in Brooklyn rentals, new development lease-ups, and curated sales opportunities, providing real inventory and strong earning potential., • Boutique culture with real momentum. Collaborative, ambitious, and growth-focused Who You Are: • You are not brand new. You understand the pace of NYC real estate and want an environment that matches your ambition. You likely: • Hold an active New York real estate license, • Have proven experience closing rental or sales transactions in NYC, • Are self-motivated, polished, and client-focused, • Value strong branding, presentation, and professionalism, • Want mentorship, structure, and real opportunity — not just a desk and a split, • Are ready to grow within a brokerage that is actively expanding What You’ll Do: • Represent renters, buyers, and landlords throughout Brooklyn, • Manage inquiries, showings, and negotiations from start to finish, • Market listings through Arché Nest’s elevated digital and social platforms, • Build and maintain long-term client relationships and referral networks, • Collaborate with leadership on exclusives, launches, and strategic opportunities, • Operate with professionalism, integrity, and a hospitality-driven mindset What We Offer: • Competitive commission structure with strong earning potential, • Access to exclusive listings and new development inventory, • Hands-on leadership support and mentorship, • In-house marketing, branding, and social media exposure, • A refined, boutique brand you’ll be proud to represent, • A clear growth path as Arché Nest continues to expand This is an opportunity for agents who want more than just a brokerage — it’s for those seeking a true home base to build something meaningful. If you’re an experienced agent ready to elevate your business and align with a brokerage growing with intention, we’d love to connect.

✅ WHAT YOU’LL DO: • Approach people in busy areas (streets, events, stores), • Help eligible customers sign up for FREE smartphones + service, • Complete quick applications on your phone/tablet 🎯 REQUIREMENTS: • Must be energetic and not shy, • Basic English (Spanish is a BIG plus), • Able to work outdoors / high-traffic areas, • Sales or marketing experience is a plus (but NOT required), • Full time only 🔥 WHY JOIN US: • No experience needed – we train you, • Start immediately, • Flexible schedule, • High earning potential