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• Art Gallery

  

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• Mansueto Ventures

  

  Design Intern, Digital Product

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• W. W. Norton & Company, Inc.

  

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• The Forward Association

  

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• Intuit

  

  Staff CX Delivery Design and Operations - IES Product Support

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  Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in human assisted offerings. Responsibilities • Translate business strategy into well-defined customer experience strategies and programmatic efforts by understanding the competitive landscape, products, and service offerings, and brings an outside-in perspective to benchmark against best-in-class customer experience practices., • Displays a natural curiosity to understand customer behaviors, objectives and trends, • Collects data points from various listening posts - such as Voice of the Customer, Partner, Expert and Employee - across the end to end customer journey, • Synthesizes customer needs, delighters and pain points, using quantitative and qualitative data - to form meaningful insights, • Crafts compelling stories that resonate with audiences, linking CX improvements directly to operational and business results, • Communicates actionable recommendations that inform the development of initiatives to address customer needs, • Facilitates collaboration amongst cross-functional teams to drive action that solves critical customer experience needs Qualifications • Experience: Minimum of 3 years in Customer Experience strategy, product management or related fields, preferably in SaaS or services-based industries driving revenue & customer growth., • Customer-Centric & Strategic Vision: Proven commitment to prioritizing the customer experience and proactively identifying growth and change opportunities, preferably within SaaS or services-based industries, with a focus on revenue and customer growth. Accounting services familiarity is an advantage., • Influential & Collaborative Leader: Highly skilled in organizational dynamics, interpersonal effectiveness, and influencing stakeholders. Exceptional ability to collaborate, mobilize, and energize diverse cross-functional teams to implement innovative, best-in-class solutions through both formal and informal channels., • Compelling Communicator & Problem Solver: Possesses a strong presence and communicates compellingly across all organizational levels. An excellent listener and solutions-oriented problem solver, adept at simplifying complex topics and understanding when to delve into details or maintain a high-level perspective., • CX and Service Design Thinking: Understands customer behavior using design thinking and scientific methods. Applies systems thinking and has led customer experience creation from concept to production, demonstrating strengths in product management, customer experience or service design., • Analytical & Insightful: Strong analytical and problem-solving skills, with a proven ability to use data for customer insights, ROI analysis, and strategic recommendations. Translates complex data into actionable insights and clear narratives, and monitors key business metrics., • Educational Background: Bachelor's degree in Business, Technical, or Science disciplines preferred Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: San Diego - $159,000 - $215,000 Mountain View - $164,500 - $222,500 New York - $155,500 - $210,500

• Citizens All Day

  

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• Rare Editions

  

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  Company Description Rare Editions, a brand under Star Children’s Dress Company, has been creating stylish and affordable dresses for girls since 1936. Based in New York City, the company operates its showroom on the 18th floor of 1250 Broadway. Our team of designers, merchandisers, and sales staff collaborate to launch fresh seasonal collections that attract major department stores globally. While Rare Editions is our flagship brand, we also represent other labels like Rare Too, Chantilly Place, Counting Daisies, Emily Rose, Tween Diva, and Dear Moon. Role Description This full-time, on-site Fashion Design Intern role is located in New York, NY. As a Fashion Design Intern, you will assist in creating innovative designs, contribute to seasonal collections, and assist in sample production and styling. Your day-to-day tasks will include working closely with the design team on sketching, developing textiles and patterns, and supporting the team with sewing and assembling prototypes. Additionally, you will have the opportunity to engage with the broader product lifecycle, including presentations and collaboration across teams. This is a paid role at $17/hr. Qualifications • Proficiency in Fashion Design and Fashion Styling for creating and enhancing clothing designs., • Graphic Design skills to assist in developing visual presentations and design concepts., • Knowledge and experience in Textiles and Sewing to contribute to garment construction and material selection., • Enthusiasm for trends and creativity in the fashion industry., • Strong attention to detail and an ability to handle multiple tasks in a fast-paced environment., • Pursuing a degree in Fashion Design, Textile Design, or a related field is a plus.