Red Sorghum 夜宴 | Best Hunan Cuisine in LIC

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• MarketSheer

  

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• Antidote

  

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• 1915 Lanzhou Hand Pulled Noodles & Dumplings

  

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• NEW ZOE 21 INC

  

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• Cipriani

  

  Host/Hostess

  22 days ago

  New York

  Job DescriptionPOSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Host/Hostess. The Host/Hostess plays a crucial role in being the first- and last-person guest interact with. This position is responsible for greeting guests, answering phones, managing reservations, and escorting guests to their seats. ESSENTIAL FUNCTIONS AND DUTIES: • Welcome and greet guests warmly upon their arrival and assign them to a wait list if necessary., • Monitor the wait list, providing accurate wait times and ensuring guest satisfaction while waiting for their table., • Escort and seat guests at their tables, starting their dining experience with an enjoyable experience., • Assigning guests to tables they prefer, while keeping table rotation in mind to ensure a smooth flow of service., • Receive, confirm and log reservations via phone, in-person or through our online reservation system, Sevenrooms, while monitoring any special requests or celebrations., • Communicate VIP guest arrivals or special requests to dining room staff to ensure guests enjoy a polished and seamless dining experience., • Listen, evaluate and respond to complaints and assist in resolving guest issues as efficiently as possible., • Maintain a professional and polished appearance while exceeding guest expectations., • Deliver the highest level of guest service by staying alert to all guest needs and executing requests to the best of your ability., • Cater to guests that may require extra attention such as children or the elderly., • Maintain a clean and presentable reception area, following all sanitation and safety guidelines., • Greet guests upon their departure, showing gratitude and ensuring they had a memorable dining experience., • Complete other tasks as instructed by management.KNOWLEDGE, EXPERIENCE AND SKILLS, • High school diploma or equivalent is preferred., • Previous experience as a host in fine dining or upscale restaurant settings., • Knowledge of using operating systems like Opera, etc., • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management., • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment., • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude., • Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems., • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required., • Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:, • Ability to stand for extended periods and work in a fast-paced environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 30 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks. Cipriani is an equal opportunity employer. Powered by JazzHR CQI4nmLiOL