Security Operations & Scheduling Manager
hace 2 días
New York
Job Description We offer medical, dental and vision coverage, life insurance, employee assistance programs, paid vacation and company discounts, perks for full-time positions! Job Description Position onsite at our Brooklyn Office Salary: $80,000 to $92,000 Based on experience. QFS / Security & Concierge Division is hiring a Scheduling Manager. The Scheduling Manager will be responsible for all schedule and administrative duties for their assigned clients, reporting to the Chief of Security. This position will act in a managerial role for all schedulers; ensuring that they are properly implementing best practices effectively. RESPONSIBILITIES: • Use expertise and experience to supervise scheduling staff in daily functions., • Assist in the management and the performance of the scheduling staff., • Manage workflow of scheduling unit and reassign work depending on posts to be scheduled (hours) and amount of sites/number of employees and/or number of special events., • Develop and implement procedures to allow for posts to be filled in a timely fair manner., • Manage escalated client request or complaints to ensure issues are being rectified in a timely manner., • Manage scheduling needs for accounts; analyze daily, weekly, and monthly reporting trends to proactively anticipate additional staffing requirements for the client, • Assume leadership role on behalf of Scheduling on Company-wide initiatives (e.g., reducing the number of Callouts, tracking overtime, tracking Call-Ins, etc.); gather input from all client groups, summarize, and share with the department., • Work with Sales Department to determine ability to support prospective client requests; creatively find solutions that may include but are not limited to adding more resources., • Determine strategic employee placement based on client needs; coach and provide guidance to, • Enter employees, hours, and shifts into scheduling database., • Take calls and make appropriate scheduling changes as they are received., • Implement employee schedules each week with accuracy., • Schedule required training for employees., • Correspond to calls and emails from employees regarding their availability., • Track and maintain employee cancellations and refusals for accepting posts., • Maintain direct reports vacation schedules with updates., • Maintain contact with client/sites, as necessary., • Collaborate with Human Resources on matters including, but not limited to personnel information, incident tracking and disciplinary actions., • Provide input in the management of credentials for all applicable employees and post., • Address daily call outs and document the process of the replacement shift., • Collaborate with field area management staff, to establish best practices., • QUALIFICATIONS: Must possess one or more of the following: Bachelor’s degree in business, or related degree combined with at least 4 to 6 years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor) Associate degree in business, or related degree combined with at least 6 to 8 years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor) Minimum of (4) years of work experience involving scheduling and/or use of scheduling software Knowledge of Microsoft Suite (Word, Excel, PowerPoint Outlook, and Notes. Working knowledge of time and attendance tracking system Strong attention to detail Exceptional time management and organizational skills Ability to work independently as well as with a team. Excellent organizational skills that include the ability to multi-task and prioritize work. Strong consultative, analytical, and problem-solving skills Ability to communicate effectively with leadership to lin Company DescriptionA well-maintained workplace is integral to the success of your business. QFS building maintenance services will help you create the right impression, improve productivity, and reduce operational costs. Partner with QFS for an environment that is clean, safe, and secure. Our commitment to quality, sustainability, and flawless customer service has been our hallmark since 2000. And despite rapid growth, we have retained the personalized service you’d expect of a small family company. Hundreds of facilities, schools, hospitals, and office buildings look to QFS for integrated facility services they can depend on. Quality is our first name. And that’s a promise.A well-maintained workplace is integral to the success of your business. QFS building maintenance services will help you create the right impression, improve productivity, and reduce operational costs. Partner with QFS for an environment that is clean, safe, and secure.\r\n\r\nOur commitment to quality, sustainability, and flawless customer service has been our hallmark since 2000. And despite rapid growth, we have retained the personalized service you’d expect of a small family company. \r\nHundreds of facilities, schools, hospitals, and office buildings look to QFS for integrated facility services they can depend on. \r\n\r\nQuality is our first name. And that’s a promise.
Juan G.Activo hace 7 meses
