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• Tiffany & Co

  

  Client Success Specialist - Queens, NY

  hace 3 días

  New York

  The Client Success Specialist is a pivotal role that is responsible for ensuring an exceptional after-sales service experience, upholding the unparalleled standards of luxury service that define Tiffany & Co. The Client Success Specialist will be the primary point of contact for complex client inquiries, particularly those related to repairs, adjustments, and will play a critical role in maintaining client satisfaction and loyalty. Key Responsibilities: • Client Relationship Management:Cultivate and maintain strong relationships with clients, providing personalized and proactive support. Understand individual client needs and preferences to deliver tailored solutions., • Issue Resolution & Escalation Management:Expertly manage escalated client concerns and delicate situations with grace and professionalism, particularly those involving unhappy clients and items undergoing repair. Transform potentially negative experiences into positive outcomes through effective communication, problem-solving, empathy and de-escalation tactics., • Client Expectation Management:Clearly communicate timelines, processes, and potential outcomes to clients, setting realistic expectations and ensuring transparency throughout the service journey., • The three core aspects that the Client Success Specialist is responsible for are creating both online and letter detailed estimates ensuring all technical information is accurate and all aspects of the clients request are met, taking client calls in a timely manner to maintain service level requirements and responding to client emails thoroughly, efficiently and timely to maintain service level requirements., • Product Knowledge & Development:Maintain an in-depth understanding of Tiffany & Co. products, materials, and services, including new developments and service offerings. Continuously update knowledge to accurately advise and assist clients., • Feedback Integration:Actively solicit and analyze client feedback to identify recurring issues, suggest improvements to service delivery, and contribute to the continuous enhancement of client experience., • Collaboration:Work collaboratively with cross-functional teams, including repair services, sales, and logistics, to ensure seamless communication and efficient resolution of client requests., • High school diploma or equivalent, • Minimum 2 years business experience with strong operational background, • Proven experience working within a luxury environment, demonstrating an understanding of discerning client expectations and service standards., • Exceptional written and verbal communication skills, with a proven ability to craft clear, concise, and professional business correspondence., • A strong passion for helping others succeed and a natural inclination towards empathetic problem-solving., • Demonstrated ability to manage client expectations effectively and navigate challenging client interactions with composure., • Strong analytical thinking skills, capable of dissecting complex issues and devising effective solutions., • Ability to adapt quickly to product developments and service enhancements., • Experience in client care, client service, or client success role within the jewelry or luxury retail sector., • Familiarity with repair processes and after-sales service in a luxury context., • Experience working in client facing technical, or luxury retail environment.

• VLICH

  

  Hotel General Manager

  hace 7 días

  New York

  Company Description VLICH is a hospitality-driven organization committed to delivering exceptional experiences for guests. Focused on excellence and customer satisfaction, VLICH operates with a strong emphasis on hospitality management and innovation. With properties located in vibrant cities like Queens, NY, VLICH fosters a collaborative and professional environment dedicated to exceeding guests' expectations. Joining our team means becoming a part of a forward-thinking company that values quality, service, and growth. Role Description As a Hotel General Manager at VLICH, you will oversee the daily operations of our on-site property in Queens, NY. This full-time role involves managing the hotel team to deliver outstanding guest experiences, maintaining efficient operational processes, and ensuring high-quality services. Additional responsibilities include financial planning and budgeting, supervision of food and beverage operations, and aligning business strategies with organizational goals. The role requires exceptional leadership and a focus on providing excellent customer service while consistently improving the overall performance of the property. Qualifications • Strong experience in General Management and Business Management, including planning, organizing, and leading teams effectively., • Proven expertise in Customer Service with an ability to enhance guest satisfaction and address concerns promptly., • Knowledge of Budgeting and financial management, ensuring operational profitability and cost control., • Experience in Food & Beverage operations, including oversight of quality service and menu development., • Excellent communication, interpersonal, and leadership skills to foster staff engagement and solve challenges efficiently., • Familiarity with hospitality industry standards and regulations is preferred., • Bachelor’s degree in hospitality management, business administration, or a related field, or equivalent experience is required. Core Work Activities: Assisting the Operational and Financial Management of the Property: • Verifies that all brand standards are being maintained in each area of the property., • Verifies that all team members meet or exceed all brand requirements., • Manages the operation of the ALL PROPERTY departments., • Verifies that a viable key control program is in place., • Maintains current licenses and permits as prescribed by local, state and federal agencies., • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures, • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement., • Complies with all corporate accounting procedures., • Performs required annual Quality audit. Supporting the Management and Development of Departmental Teams: • Stays readily available/approachable for all employees., • Extends professionalism and courtesy to employees at all times., • Leads by example demonstrating self-confidence, energy and enthusiasm., • Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations., • Sets clear performance expectations with the Owner., • Assists team supervisors with constructive coaching and counseling., • Solicits feedback for continuous improvement. Managing the Guest Experience: • Extends professionalism and courtesy to guests at all times., • Motivates and encourages staff to solve guest and employee related concerns., • Provides excellent customer service by being readily available/approachable for all guests., • Takes proactive approaches when dealing with guest concerns., • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities: • Verifies that orientations for new team members are thorough and completed in a timely fashion., • Takes proactive approaches when dealing with employee concerns., • Verifies that property hiring practices and strives for a culturally diverse work place. Performs other duties as assigned and needed.

• Inizio Engage

  

  Associate Specialty Account Manager

  hace 5 días

  New York

  On behalf of our client, Halozyme, Inizio Engage is seeking a highly motivated and talented professional to join their team. At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team – we rise by lifting others up and believe in the power of working together for the collective win. That’s why we need you—to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive. Join us as an Associate Specialty Account Manager and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people’s lives. How you will make an impact As an Associate Specialty Account Manager, you will support the execution of the approved brand strategy through an overlay or developmental assignment. You may partner with a (Sr.) Specialty Account Manager or Executive Business Manager in high-volume territories, or independently manage emerging markets and pilot opportunities. You will build foundational specialty knowledge across Urology, Endocrinology, and/or Primary Care while developing strong selling capabilities and delivering compliant, high-quality customer engagement. You will be responsible for driving demand through targeted account planning, effective clinical dialogue, and consistent execution, increasing the prescribing of Halozyme products and sustaining territory performance. In this role, you’ll have the opportunity to: • Deliver company-approved, compliant sales presentations to target prescribers and their office staff, • Utilize company-provided data and segmentation insights to plan and execute productive sales calls, • Educate physicians and nurses on Halozyme product labeling and patient self-injection techniques, • Coordinate and deliver lunch-and-learn programs and speaker programs, • Build and maintain an in-depth knowledge of managed health care plans, state and federal reimbursement policies, and prescription pull-through strategies, • Partner with accounts to ensure appropriate patient access and pull-through strategies, • Collaborate effectively with Commercial Home Office, Medical Affairs, and Key Opinion Leaders, • Exceed quarterly and annual sales goals, • Maintain compliance with all applicable laws, regulations, and company policies To succeed in this role, you’ll need: • Bachelor’s degree required, • Two or more years of pharmaceutical selling experience or related outside sales experience, • Knowledge of managed care and prescription pull-through tactics, • Strong negotiation and communication skills, • Ability to analyze data and apply insights into territory execution, • Demonstrated collaboration skills and change agility, • Ability to effectively manage a large, dynamic geographic territory, • Valid driver’s license and clean driving record, • Ability to travel as necessary or required, which may include overnight and/or weekend travel In return, we offer you: Full and comprehensive benefit program, including an Employee Stock Purchase Program and 401(k) matching Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs and tuition reimbursement A collaborative, innovative team that works as one to amplify your impact—on your career, the work you do and patients’ lives The most likely base pay range for this position is $79,000 – $110,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Halozyme. Total compensation could include bonuses, sales incentives, and equity awards . Halozyme, Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• Best Accessory Group

  

  Account Manager

  hace 17 días

  New York

  Company Description: Best Accessory Group LLC is a leading designer, manufacturer, and distributor of beauty, personal care, and lifestyle accessories. We specialize in developing high-quality, trend-forward products for major retailers across North America and internationally, serving millions of consumers through both private label and branded programs. Our diverse portfolio includes beauty accessories, men’s grooming products, wellness items, and lifestyle solutions. We partner with some of the largest and most respected retail chains, delivering innovative product design, compelling packaging, and dependable supply chain execution. At Best Accessory Group, we combine creative product development with operational excellence. Our team works closely across design, sourcing, merchandising, and logistics to bring new ideas to market quickly and efficiently. We are committed to quality, innovation, and building long-term partnerships with our retail customers. As a growing company, we offer team members the opportunity to make a meaningful impact, contribute to exciting product launches, and grow within a fast-paced, entrepreneurial environment. Role Description: Best Accessory Group LLC is seeking a motivated and results-driven Account Manager to help expand our presence across major retail, specialty, and distribution channels. This role is ideal for someone with strong relationship-building skills, a passion for consumer products, and the ability to identify and develop new business opportunities. You'll be specifically focused selling on both their in-house beauty/bath/cosmetic licenses as well as the companies own brand of products into retail stores. Qualifications: • Strong communication, presentation, and negotiation skills, • Ability to build and maintain long-term customer relationships, • Self-motivated, organized, and results-oriented, • Comfortable working in a fast-paced, entrepreneurial environment, • Proficiency in Microsoft Office (Excel, PowerPoint, Outlook), • Experience working with retail buyers or wholesale customers is a strong plus What We Offer: • Competitive salary plus commission/bonus structure, • Opportunity to work with major retail partners, • Collaborative and entrepreneurial team environment, • Career growth opportunities within a growing company, • Exposure to product development, branding, and retail strategy Compensation: $100k base salary + commission

• Integrated Technology Systems

  

  Account Manager

  hace 10 días

  New York

  Integrated Technology Systems is a successful, growing MSP based in New York City, providing top-quality IT support services to professional services clients. We're looking for an Account Manager to join our tightly collaborative team focused on out-of-this-world customer service and advanced cloud and network security solutions. This is a hybrid role based in NYC. We’ll Provide: • Annual salary of $80k+ based on experience, • Health insurance, PTO, and 401k with company match, • Hybrid work environment to support work/life balance What You’ll Do: • Own and grow client relationships by maintaining a deep understanding of each client’s business, IT environment, and goals to drive retention and satisfaction, • Translate client needs into action by developing technology roadmaps, budgets, and lifecycle plans, and coordinating with internal teams to deliver aligned solutions, • Manage the full account lifecycle including renewals, proposals, orders, margins, and accurate tracking of all activity in PSA and account management tools, • Support strategic planning and reporting through preparation of TBRs, proposals, and follow-up activities that identify new opportunities and improvements, • Partner cross-functionally with engineers and internal teams to standardize client environments, ensure timely delivery, and maintain best-practice technology stacks Skills You’ll Need: • 2+ years of related experience, • Strong organizational and time-management skills, with the ability to proactively prioritize work and manage multiple client relationships effectively, • Excellent written and verbal communication skills, including the ability to present ideas clearly to business owners and key stakeholders, • Financial and business acumen, with experience evaluating client profitability, margins, and overall account health, • Relationship-driven mindset, comfortable building trust with both clients and internal teams to solve business and technology challenges, • Curiosity and adaptability with technology, staying current on industry trends and quickly learning new tools and solutions, • Bachelor's or Associate's degree preferred Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here:

• NowThis

  

  Account Manager

  hace 23 días

  New York

  About NowThis NowThis is redefining media for a new generation, leading the charge as a digital-first brand that resonates with over 98 million people globally each month. NowThis…is GenZTV. We’re transforming scrolling to tuning in, by reinventing destination viewing through bingeable, social-first content that meets our audiences on the platforms where they live. The Role NowThis is seeking a proactive, detail-oriented Senior Account Manager or Account Manager to support the execution and management of branded partnerships across our social and digital platforms. Reporting to the Director of Account Management, this role serves as the day-to-day lead across assigned accounts, acting as a centralized hub across Sales, Creative, Production, Analytics, and external client teams. You will drive operational excellence throughout the campaign lifecycle while maintaining high levels of client engagement, satisfaction, and long-term partnership growth. The ideal candidate is an organized project manager and confident communicator with a strong understanding of digital media and campaign performance. You thrive in fast-paced environments, anticipate challenges before they arise, and approach every program with both executional rigor and future renewals in mind. Key Responsibilities Campaign Execution & Management • Lead day-to-day management of branded content campaigns from post-sale kickoff through final reporting, • Ensure campaigns launch on time, within scope, and align with sold deliverables and client objectives, • Develop and manage timelines, deliverables, trackers, and internal documentation, • Coordinate cross-functional teams (Creative, Production, Editorial, Talent, Social, Analytics) to ensure smooth execution, • Serve as the primary post-sale point of contact for clients and agency partners, • Build trusted relationships through consistent communication, responsiveness, and strategic guidance, • Lead client kickoffs, status calls, performance reviews, and key milestone meetings, • Develop polished client-facing materials that clearly outline campaign goals, performance, and next steps, • Maintain a strong understanding of digital media performance metrics and media math; experience with paid amplification is a plus, • Partner with Analytics lead to translate performance data into actionable insights and compelling narratives, • Deliver timely, comprehensive campaign wrap reports with forward-looking recommendations, • Partner closely with Sales to ensure seamless pre-sale to post-sale transitions, • Act as a central point of organization across internal teams, ensuring clarity around briefs, timelines, and deliverables, • Contribute ideas that improve processes, reporting frameworks, and overall operational efficiency, • Support the continued evolution and scaling of the Account Management function What Success Looks Like • Campaigns are executed flawlessly, on time, and aligned with client goals, • Clients view you as a reliable, strategic partner invested in their long-term success, • Performance reporting is clear, insightful, and drives meaningful next steps, • Renewal and growth opportunities are consistently identified and supported, • Internal teams experience strong organization, accountability, and collaboration, • You contribute positively to a high-performing, growth-oriented culture Qualifications • 4+ years of experience in account management or client services at a digital media company, agency, or in branded content environments, • Proven experience managing social first campaigns in post-sale execution from kickoff through reporting, • Successful track record working with large, premium accounts in a client facing setting, • Strong understanding of performance metrics, brand lift studies and measuring campaign success, • Excellent project management and organizational skills with strong attention to detail, • Confident communicator with strong written, verbal, and presentation skills, • Ability to manage multiple stakeholders and competing priorities in a fast-paced environment, • Proactive, collaborative, and solutions-oriented mindset

• underdog venture team

  

  Account Manager

  hace 5 días

  New York

  Account Manager / Senior Account Manager Location: New York City (In-person) About the Role Are you tied into what's hot and trendy in the city? Do you know the NYC culinary scene? Are you a relationship builder, turning big ideas into flawless activations? This role is for you. We're looking for an energetic, relationship-driven Account Manager or Senior Account Manager who lives and breathes experiential marketing to support our Mastercard Priceless retainer client. This is for someone who gets excited about bringing brands to life in unexpected ways—whether that's through immersive pop-ups, creator collaborations, or one-of-a-kind consumer experiences that people want to attend and talk about. We are looking for candidates passionate about the NYC dining scene, with relationships in culinary and lifestyle spaces, and in tune with current trends, to help us curate and manage Mastercard Priceless experiences in New York City. You'll be the glue between our clients, experience partners, and internal team—leading experiences from strategic concepting all the way through execution and reporting. This candidate would report to the Account Director. What You'll Do • Lead end-to-end experience curation and activation –– from strategic concepting, negotiations and contracting, to execution and post-event reporting, • Source and evaluate experience partners based on consumer insights, experiential trends, and client objectives, • Serve as the primary day-to-day point of contact for experience partners, ensuring seamless collaboration and communication, • Ensure brand excellence (i.e., all experiences meet client brand standards, quality expectations, and strategic requirements), • Manage timelines, deliverables, and approvals across internal teams, clients, and external partners, • Lead post-experience reporting and apply insights to inform future experience ideation and strategy, • Act as a client-facing support, providing strategic recommendations, clear communication, and proactive problem-solving, • Be present – attend partner meetings, site visits, and activations in person to ensure quality and build strong relationships Who You Are • Experiential at heart: You're genuinely excited about experiential marketing and creating moments that surprise, delight, and connect with consumers in meaningful ways., • Relationship-driven: You enjoy meeting stakeholders face-to-face and building trust through genuine human connection., • Proactive and anticipates needs: You're always two steps ahead, spotting potential issues before they arise and solving problems before they're asked., • Scrappy but strategic: You think big picture but aren't afraid to roll up your sleeves and handle the details that make experiences flawless., • Thrives in a fast-paced, dynamic environment: You're energized by juggling multiple projects, priorities, and deadlines., • Comfortable being on-site and in the field: Not only can you manage from your desk, but you also want to be at the venue, walking the space, meeting partners and clients, and experiencing activations firsthand., • Organized and detail-oriented: You can manage complex timelines and deliverables without dropping the ball., • Consumer-obsessed: You stay on top of cultural trends, consumer behavior, and what's happening in experiential marketing., • A clear communicator: You can translate complex ideas into simple, compelling narratives for clients and partners alike. Ideal Background • 4–5 years in experiential marketing, brand partnerships, or account management, • Proven experience managing external partners and vendors end-to-end, • Strong knowledge of the NYC dining scene and relationships in this space, • Strong understanding of consumer behavior, cultural trends, and experiential marketing best practices, • Strategic thinker with an insights-led, consumer-first approach, • Highly organized, detail-oriented, and comfortable in client-facing roles, • Experience working with premium or lifestyle brands is a plus, • You have a network of experiential partners, venues, or creators in NYC, • Understanding of the fast-paced agency dynamics Benefits: • Unlimited vacation, • Great benefits – medical, dental, vision, 401k matching available, • Headspace and Recovery One PT virtual access at no cost, • Performance based spot bonuses annually

• Platform Recruitment

  

  Account Manager

  hace 5 días

  New York

  Our client is a rapidly growing healthcare technology company building smart, connected devices that automate compliance and monitoring tasks for healthcare facilities. Their cloud-based platform removes the need for manual testing and paperwork by continuously monitoring critical infrastructure, generating regulator-approved reports, and alerting teams when issues arise. The company has scaled quickly, and there is an opportunity to join as an early Account Management hire, playing a meaningful role in revenue growth while helping shape outbound strategy and sales processes in a fast-moving environment. Responsibilities of a Account Manager: • Drive new sales opportunities through high-volume outbound outreach via phone, email, and digital channels, • Build and manage a strong pipeline of qualified prospects through targeted research and lead generation, • Engage prospects using a consultative approach to understand operational pain points and position solutions effectively, • Qualify inbound and outbound leads and prioritise opportunities with the highest conversion potential, • Book and coordinate meetings for the sales team, providing clear and structured handoff notes, • Maintain accurate prospect and activity records within the CRM system, • Collaborate with sales and marketing leadership to refine messaging, test outbound tactics, and contribute to an SDR playbook that can scale with growth Requirements of a Account Manager: • High-volume cold calling or outbound sales experience, • Proven track record of meeting or exceeding quota targets, • Strong verbal and written communication skills with confidence on the phone, • Comfort working in a start-up or early-stage growth environment, • Experience in qualifying leads and supporting closing teams through effective pipeline management, • Ability to work onsite in Manhattan, • Experience using CRM platforms such as HubSpot, • Formal or informal training in cold calling or outbound sales techniques, • Exposure to healthcare, facilities management, or compliance-driven industries is beneficial but not required Benefits of a Account Manager: • Base salary up to $140,000 plus commission, with flexibility depending on experience, • Clear progression and development opportunities within a growing sales organisation, • Comprehensive benefits package including healthcare and vision, • Hands-on role with direct impact on revenue and company growth, • Exposure to a highly engaged and communicative customer base in the healthcare sector If you are interested, please apply or send your resume to .