New York
Salon Manager — The Shade Overview The Shade is hiring a Salon Manager to lead the day-to-day operations of our studio and the team behind it. This is a hands-on leadership role for someone who knows the nail industry inside and out — you've worked in salons, you understand what makes a great client experience, and you take real pride in a spotless, well-run space. You'll own scheduling, team performance, inventory, sanitation standards, and the overall vibe of the studio. If you're the kind of leader who can run a tight ship without losing the warmth and energy that keeps people wanting to come back — both clients and staff — this is your role. What You'll Do • Lead the studio team day-to-day: build the schedule, coach nail technicians and front desk staff, run team meetings, and set the standard for guest experience, • Hire, onboard, and train new team members on The Shade's service standards, brand voice, and sanitation protocols, • Own studio operations: open and close procedures, inventory and ordering, supply levels, vendor relationships, and equipment maintenance, • Uphold sanitation and state board compliance at the highest level — autoclave/UV sterilization, single-use implements, station cleanliness, documentation, and audit readiness, • Manage the booking system: optimize the schedule, minimize gaps, handle escalations, and keep the studio running on time, • Oversee POS and daily reconciliation — ensure transactions, tips, and retail are accurate and reported correctly, • Resolve guest concerns with professionalism — turn tricky moments into loyalty, • Hit revenue, retail, and membership goals; track KPIs and report up to ownership, • Partner with corporate/HQ on launches, promotions, and brand initiatives — keep the team aligned and informed, • Nail salon experience required — you've worked in or managed a nail salon and understand the rhythm of the business, services, products, and clientele, • 2+ years of management or lead experience in a salon, spa, or similar service-based environment, • Working knowledge of state board sanitation and licensing requirements, • Strong people-leadership skills — you can hold a high standard while building a team people actually want to be on, • Sharp operational instincts — scheduling, inventory, vendor management, and the small stuff that keeps a studio humming, • Comfort with booking software, POS systems, Microsoft Office, and Google Workspace, • A genuine eye for cleanliness, presentation, and brand consistency, • Calm under pressure, organized in chaos, and energized by a busy book
Gosia B.Active 2 days ago
