T.F. O'Brien

Service Department Coordinator T.F. O'Brien Cooling & Heating New Hyde Park, NY Full Time - Onsite Monday – Friday 8:00 am to 5:00 pm Compensation is negotiable based on relevant work experience “Competitive Weekly Pay and Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability” What Benefits Can You Look Forward To? • Competitive compensation • Opportunities for Overtime • Bonuses/Spiffs • Contribution to your retirement plan • Health/Dental and Vision Insurance • Get recognized for your accomplishments through internal advancement opportunities. • Maintain a work-life balance with our Paid vacation and Paid holidays • Paid In-house/Outside Training • Free Lunches and Group Outings Are you looking for a workplace that truly values your skills? Do you thrive in a supportive team environment? If so, we'd love to hear from you. You have probably seen our trucks or TV commercials. We are a family-owned and operated company that has been in business for over 90 years and proudly serves customers' heating and cooling needs in Long Island, Queens, and Brooklyn. If you're looking for a company offering a winning culture and career growth opportunities, we are the company for you. We're currently on the lookout for a full-time, dependable Service Department Coordinator to join our team of top- notch HVAC professionals. As a Service Department Coordinator, you'll be at the heart of our operations, ensuring smooth communication between our customers and service technicians and ensuring work orders are promptly scheduled. At T.F. O’Brien, we value excellence and reward it with competitive wages, comprehensive benefits, and the support you need to thrive in your career. The opportunities at T.F. O’Brien are limitless. What Will I Do? • Manage the Service and Maintenance Technicians' daily schedules to maximize results. • Set the dispatch board and the technicians for service calls. • Ensure that all service calls are properly completed through the technician debrief process. • Maintain the on-call schedule for service technicians. Maintain customer database with current information. • Provide and report clear, concise communications with department managers, employees, and customers, including keeping customers appraised of the company schedule and requested lead times. • Handling customer complaints and issues and coming to a satisfactory resolution. Key Points and Responsibilities: • Exceed customer’s expectations for quality and value. • Communicate with the Service Manager regularly and routinely to resolve questions, concerns, or issues. • Meet or exceed all assigned financial goals. • Implement all company better practices that apply within the department promptly. • Participate in company outings and functions to develop a successful team. • Assist the Service Manager in developing departmental goals that align with company goals each year. • Gain a thorough and complete understanding of how department performance impacts the company's financial and KPI results. • Provide constant positive coaching and feedback to team members. • Report all relevant information, reports, and data to the Management Team as required. • Dispatch will report any relevant safety, compliance, or legal issues directly to the Service Manager. • Participate in Company meetings, hold regular CSR department meetings, and participate in company planning. Do I have What it Takes? • 2-3 years experience preferred but not required • Ability to adapt and manage multiple responsibilities tasks • High attention to detail • Strong organizational skills • Ability to analyze large sets of data and make informed decisions