Cruise Guest Experience Coordinator
hace 9 días
$18–$25 por hora
Jornada completa
Manhattan, New York
Cruise Guest Experience Coordinator NYC Water Cruises | New York, NY Help create memorable experiences on the water! We’re looking for a friendly, reliable, and proactive team member to welcome guests, coordinate onboard services, and keep cruise operations running smoothly. Responsibilities • Arrive at the pier one hour before departure to prepare for boarding and review the passenger list and booking notes., • Welcome guests, manage check-in, and answer questions., • Coordinate and confirm delivery of romance and birthday packages, vegetarian meals, and other special requests., • Monitor food service timing and follow up on missing or delayed services., • Handle guest concerns calmly and professionally., • Support the boat manager with daily operational tasks., • Keep customer service and office teams informed of booking issues, delays, and guest concerns., • Provide a brief post-cruise report highlighting issues and necessary follow-up. What We’re Looking For • A warm, welcoming attitude and strong customer service skills., • Reliability, punctuality, and attention to detail., • Clear communication and a collaborative approach., • The ability to stay calm, solve problems, and follow tasks through to completion., • Availability for cruise schedules, including evenings and weekends. To apply: Send your resume and a short introduction describing your relevant experience and availability.