Aquatics Manager - New Rochelle YMCA

Job description:

Are you passionate about creating a vibrant, safe, and engaging aquatic environment? We are seeking an energetic and detail-oriented Aquatics Manager to lead our aquatic facilities with enthusiasm and professionalism. In this dynamic role, you will oversee daily operations of the pool and aquatic areas, ensure guest safety, deliver exceptional customer service, and manage a dedicated team. Your leadership will help foster a welcoming atmosphere where guests can enjoy recreational swimming, swim lessons, and special events while feeling confident in their safety and experience. If you thrive in a fast-paced hospitality setting and love working with people, this is your opportunity to make a splash!

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all.

We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you

Duties

• Oversee the daily operations of the aquatic facilities, including pools, water features, and surrounding amenities
• Ensures programs and services meet community needs to include supervising existing program
• activities, establishing new program activities, and expanding the program within the community as needed. Assists in the marketing and distribution of program information.
• Supervise and train lifeguards, swim instructors, and other staff members to ensure high standards of safety and service
• Develop and implement engaging events such as swim competitions, themed pool parties, and community programs to boost guest participation
• Ensure all safety protocols are followed rigorously; conduct regular inspections of equipment and water quality
• Monitors daily pool operations to adhere to all state, local and YMCA health and safety regulations and conducts and ensures proper maintenance of pools. Maintains accurate records of pool chemical levels and facility maintenance.
• Manage guest inquiries, resolve concerns promptly, and provide outstanding customer service to enhance guest satisfaction
• Handle cash transactions accurately for admissions, rentals, lessons, or merchandise sales while maintaining proper records
• Coordinate with maintenance teams for routine repairs or emergency issues to keep facilities in top condition
• Promote a positive guest experience by fostering a welcoming environment that emphasizes hospitality and safety standards
• Manages the program, including developing and monitoring the program budget to meet fiscal objectives; compiling program statistics to monitor and evaluate the effectiveness of and participation in programs; securing and scheduling the pool facility; and creating and scheduling the classes, practices and meets.

Qualifications

• YMCA experience 1-2 years preferred ( not necessary, background in non-profit)
• Proven management experience in aquatics, hospitality, or resort settings with strong leadership skills
• Knowledge of water safety regulations, lifeguarding practices, and emergency response procedures
• Excellent customer service skills with the ability to handle guest inquiries professionally and courteously
• Experience managing events management activities such as swim meets or themed pool events
• Ability to handle cash transactions accurately while maintaining detailed records
• Strong communication skills to effectively lead staff and interact with guests of diverse backgrounds
• Passion for creating an enjoyable environment that prioritizes safety while delivering memorable experiences
• Within 30 days of hire, completion of Child Abuse Prevention, Working with Program Volunteers, CPR,
• First Aid, AED, and Bloodborne Pathogens training.

Completion of YMCA aquatics training and trainer certifications.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community

WORK ENVIRONMENT & PHYSICAL DEMANDS:
● Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
● The noise level in the work environment is usually moderate.
● Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.
● Hear noises and distress signals in the aquatic environment, including in the water and anywhere around the zone of responsibility.
● Remain alert with no lapses of consciousness
Join us as an Aquatics Manager where your leadership will inspire fun-filled days at the pool! We’re dedicated to supporting your growth in a lively resort atmosphere that values hospitality excellence. This paid position offers you the chance to make a meaningful impact on our guests’ experiences while advancing your career in aquatics management.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Paid training
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person