Bartender / Server - Brooklyn Hospitality Group - New York

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• Courtyard NY Manhattan

  

  Housekeeping Manager

  7 days ago

  New York

  Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: With an idyllic location on Manhattan’s Upper East Side, the Courtyard Manhattan/Upper East Side is perfectly situated in a vibrant, residential neighborhood on 92nd Street at First Avenue. This contemporary hotel recently completed a guestroom and lobby revitalization project and is close to Central Park, the Metropolitan Museum of Art, the Guggenheim Museum and Yankee Stadium while still being convenient to Midtown. The hotel has 226 guestrooms (including 16 suites) plus onsite facilities. Courtyard NY Manhattan 410 East 92nd STNew York, NY 10128 Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• StubHub

  

  Strategy & Analytics Manager - Customer Experience Efficiency

  21 days ago

  New York

  Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. As a Strategy & Analytics Manager, you'll play a hybrid role at the intersection of analytics, strategy, product, operations and finance. You'll use analytics to identify high-impact efficiency opportunities and lead by influence cross-functionally to execute on these ideas. You'll be partnering closely with engineers, analysts, operations and finance leaders. If you're excited to turn data into efficiency dollars saved that can be re-invested into growth and customer retention, we'd love to hear from you. Location: Hybrid (3 days in office / 2 days remote) – New York, NY What You'll Do: • Lead the customer experience efficiency strategy: Put in place the quantitative framework to measure efficiency and identify opportunities., • Drive waste elimination: Identify high-spend/low-return areas, size opportunities, and lead cross-functional programs to remove, reduce, or reallocate spend; track benefits to the P&L., • Own the multi-hundred million customer experience cost data platform end-to-end: Define the model, build pipelines with Engineering and Analytics, and deliver accurate, near real-time views of cost, waste, and ROI., • Attribute every dollar spent on customer experience: Tie spend to policies, products, workflows and customer cohorts; reconcile with Finance to create one source of truth, available in real-time., • Turn policy into P&L: Quantify the financial impact of operational and product choices; embed cost / benefit guardrails into planning, experimentation, and business cases., • 4-8+ years of experience in strategy, analytics, business operations, consulting or finance, ideally in a tech or marketplace environment; operating comfortably across business and Finance., • Excellent analytical and technical skills: Strong SQL proficiency and a solid understanding of database architecture; you wouldn't be out of place on an Analytics Engineering team., • Track record as a highly effective operator: Demonstrated success in owning cross-functional initiatives from concept through execution., • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

• Liberty Consulting and Management

  

  Entry Level Account Manager

  3 days ago

  New York

  Our team is looking for an enthusiastic and goal-driven Entry Level Account Manager. Liberty Consulting and Management is transforming how companies like Verizon connect with new customers. We are continuously searching for creative thinkers, passionate contributors, and innovators. Life at Liberty Consulting and Management At Liberty Consulting and Management, we believe that workplace life should be a gateway to personal growth. Our diverse team includes individuals from various backgrounds, creating an environment ripe for mutual development. Here, you'll gain skills that propel your career forward and join a community of minds dedicated to pioneering innovative projects that pave the future. Key Areas of Focus for the Entry Level Account Manager: Support sales and marketing teams in developing engagement campaigns that are strategically designed to increase brand awareness and client revenue. Drive growth by seeking out potential customers, building customer rapport, and helping them in finding the right product or service that satisfies their business needs. Identify opportunities to upsell or cross-sell products and services, contributing to success of the team's sales targets. Develop a strong understanding of company offerings, pricing, and promotions to clearly relay propositions. Track account performance, client interactions, and sales activities. Assist in resolving client concerns and ensuring timely follow-up. Participate in ongoing training to develop leadership, sales, and business management skills. Help coordinate account activities and maintain organized client records. Experience & Skills of the ideal Entry Level Account Manager: This is an Entry Level Account Manager role so no prior experience is required but we highly value anyone with a background in customer-facing roles. Natural ability to negotiate with customers and foster a positive business relationship. Dependable transportation to and from New York and its surrounding areas. Basic ability to use computer systems or knowledge of telecommunications. A positive, coachable attitude. At Liberty Consulting and Management, we know that knowledge empowers. Our comprehensive certification courses arm you with essential business skills and real-world insights necessary for professional advancement. If you're ready to learn account management and grow with a supportive team, apply today and be the next successful Entry Level Account Manager.

• Liberty Consulting and Management

  

  Customer Care Assistant

  3 days ago

  New York

  Liberty Consulting and Management is looking for a Customer Care Assistant to help us understand the importance of activating the five senses to create emotional connections. We recognize how much customers appreciate being treated as individuals and with kindness. Now add brand knowledge to that and you have a recipe for creating strong connections with people and ever-lasting brand impressions. The Customer Care Assistant role is about helping customers, answering questions, and making sure people feel heard. No experience required. Just bring a good attitude and show up ready to learn. Primary Duties and Responsibilities of the Customer Care Assistant: Respond to customer inquiries to provide accurate information about products, services, and offerings. Resolve customer concerns and complaints in a professional manner by ensuring timely support and escalating complex issues appropriately. Maintain a supportive and friendly approach in every interaction with our customers to continuously elevate customer satisfaction. Assist with account updates, service requests, billing questions, and basic troubleshooting. Document, organize, and record customer interactions, inquiries, and resolutions in our internal systems. Collaborate with cross functional teams to resolve customer issues effectively. Follow confidentiality and professionalism in handling customer information. Support customer retention through effective communication and follow-up. Candidate Profile of the Customer Care Assistant: Customer service or retail experience is a plus, not a must. Can confidently talk to people clearly and listen well. Willingness to show up on time and you're willing to learn. Has the ability to stay composed when helping frustrated customers. Has basic computer skills or is willing to learn about telecommunication products and jargon. Willing to be trained and mentored to expand skills and knowledge. At Liberty Consulting and Management, we understand that a fulfilling career goes beyond the paycheck. It involves opportunities for growth, being surrounded by those who push you to sharpen your skills, and continuously acquiring new competencies that distinguish you from others. That's why we offer meaningful benefits that support both personal and professional growth, including: Travel opportunities, Personal guidance, Customized feedback, Professional development, Mentorship, A flexible work environment, Training and certification programs. Apply to Liberty Consulting and Management now to become our next Customer Care Assistant.

• Crescent Hotels & Resorts LLC

  

  General Manager- 33 Hotel NYC

  4 days ago

  New York

  Job Description Crescent Hotels & Resorts is seeking an experienced Hotel General Manager to lead 33 Hotel, NYC Seaport—an intimate, design-forward luxury retreat in Lower Manhattan. Located in the heart of the historic Seaport District, 33 Hotel offers a refined urban escape where modern sophistication meets New York City energy. With thoughtfully curated experiences, elevated service, and a strong sense of place, this 66-room hotel delivers a personalized guest journey that reflects the vibrancy of downtown Manhattan. Managed by Crescent Hotels & Resorts, 33 Hotel is part of Crescent’s Latitudes Collection—a portfolio of independent, lifestyle-driven hotels that celebrate individuality, creativity, and immersive guest experiences. Our associates are offered competitive compensation, comprehensive benefits, and opportunities to grow within a dynamic and people-first organization. At Crescent, we believe our success begins with our people. We empower our associates to bring their passion, creativity, and individuality to work every day—creating exceptional experiences for our guests and each other. As you grow, so does Crescent. We foster a culture where you can be your authentic self, where your contributions are celebrated, and where your career journey is supported. From health & wellness programs to best-in-class learning and development, we are committed to helping you thrive. You Belong. We Care. Shine Bright. We are committed to providing you with: • Excellent compensation package with an annual salary range of $165,000 – $170,000, • Operational incentive plan eligibility, • Comprehensive benefits package for eligible associates & family members, • 401(k) matching program for eligible associates, • Travel and lodging discounts at Crescent-managed properties across North America What will you be doing? • Lead and inspire a guest-centric, service-driven culture that reflects the elevated, personalized experience of a luxury lifestyle hotel., • Champion a clear vision that motivates associates to deliver exceptional service, ensuring consistent excellence in product quality, guest satisfaction, and financial performance., • Oversee all operational and administrative functions, including analyzing reports on occupancy, revenue, and financial performance to drive strategic decisions., • Maximize profitability through effective business planning, budgeting, forecasting, and cost control while maintaining the integrity of the guest experience., • Recruit, develop, and lead a high-performing leadership team; provide coaching, performance management, and succession planning., • Foster open communication, accountability, and collaboration across all departments., • Represent the hotel within the local community and NYC market, building strong relationships and enhancing the hotel’s presence in the Seaport District., • Engage with guests, clients, and partners to promote the hotel and create meaningful connections., • Conduct regular property walkthroughs to ensure exceptional standards in cleanliness, maintenance, and overall presentation., • Partner with People & Culture to appropriately address associate relations in alignment with Crescent values and policies., • Participate in corporate initiatives, meetings, and committees as needed., • Perform other duties as assigned. Qualifications & Experience: • Minimum of 5 years of Senior Hotel Leadership required, • Minimum of 3 years of experience in a full-service hotel required, • Experience in lifestyle, luxury, or boutique hotel environments required, • Experience overseeing Food & Beverage in a hotel or standalone setting, • Strong financial acumen with working knowledge of accounting and operational metrics, • Proven leadership skills with the ability to inspire, develop, and retain top talent, • Excellent communication skills with fluency in English (written and verbal) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Palma NYC

  

  Hourly Floor Service & Guest Relations Manager

  25 days ago

  New York

  Job Description Required Years of Experience 1 years Job Details Job Title: Hourly Floor Service & Guest Relations Manager Location: Palma Restaurant - West Village, NYC Employment Type: Part Time (Hourly) About Us: Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm, seamless experience for every guest. Position Overview: This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma's standard of care in every guest interaction. Responsibilities: • Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flow, • Oversee and support FOH staff throughout service, providing clear direction and mentorship, • Act as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmth, • Uphold and reinforce Palma's service standards and core values, • Manage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host team, • Maintain a calm, composed presence on the floor and serve as a go-to problem solver, • Collaborate with the management team to share feedback and improve service operations, • Proven ability to lead a team and handle guest issues with care, confidence, and professionalism, • Excellent communication, multitasking, and problem-solving skills, • Warm, approachable demeanor with a strong sense of accountability, • Familiarity with systems such as Resy and Salido is a plus, • Competitive hourly pay, • Supportive, tight-knit team environment, • Opportunity to grow within a respected, family-owned hospitality group Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status. Compensation Details Compensation: Hourly ($27.00 - $32.00) Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts Required Skills Attention to Detail Team Leadership Event Coordination Guest Service Orientation Problem Solving Mentorship Customer Service Orientation Operational Management Time Management Logistical Coordination Adaptability Stress Management Conflict Resolution Feedback Sharing Interpersonal Skills Service Improvement Strategic Planning Training and Development Compliance Awareness Multitasking Decision Making Crisis Management Collaboration Cultural Sensitivity

• Crosby Hotel LLC

  

  Operations Duty Manager at the Crosby Street Hotel

  20 days ago

  New York

  Job Description Operations Duty Manager Crosby Street Hotel – New York, NY About Crosby Street Hotel Located in the heart of SoHo, Crosby Street Hotel is an award-winning luxury property known for its bold design, vibrant interiors, and highly personalized service. As part of Firmdale Hotels, Crosby Street blends creativity, individuality, and exceptional hospitality to create a truly distinctive guest experience. With a strong focus on people, culture, and attention to detail, Firmdale is recognized as one of the most inspiring and unique hospitality groups, with properties in both New York City and London. Position Overview The Operations Duty Manager is a key rooms-focused leadership role, reporting directly to the General Manager and Assistant General Manager. Acting as the most senior manager on duty during assigned shifts, this individual serves as the face of hotel leadership—ensuring seamless daily operations while delivering exceptional guest experiences. This highly visible, hands-on role requires strong leadership, sound judgment, and the ability to respond quickly and effectively to guest and operational needs across all departments. Key Responsibilities Guest Experience & VIP Relations • Serve as the primary point of contact for guest concerns, special requests, and service recovery during shifts, • Personally welcome and manage VIP guests, ensuring a bespoke and memorable stay, • Deliver warm, personalized service in line with Firmdale Hotels’ standards, • Act as the most responsive manager on duty, supporting all departments as needed, • Oversee daily hotel operations to ensure service excellence and brand consistency, • Conduct regular floor presence, walkthroughs, and service quality checks, • Collaborate closely with Front Office, Housekeeping, and other departments to maintain seamless operations, • Ensure the safety and security of guests, employees, and the property at all times, • Conduct routine health and safety inspections and ensure compliance with all standards, • Manage incidents and emergencies with professionalism and clear documentation, • Lead by example, fostering a positive, collaborative, and service-driven culture, • Support and coach team members and department leaders in real time, • Reinforce service standards and drive accountability across all departments Qualifications & Experience Required: • Previous experience as a Duty Manager or Department Head in a luxury or 5-star hotel, • Strong leadership and interpersonal skills with a guest-centric approach, • Excellent communication and problem-solving abilities, • High attention to detail and commitment to service excellence, • Experience with Opera PMS and Micros POS, • Food Safety Certification and/or CPR/AED certification Schedule & Compensation • Full-time position with a flexible schedule based on operational needs, • Includes evenings, weekends, and overnight shifts on a rotating basis, • Salary: $90,000 – $95,000 annually Benefits • Medical, dental, vision, and life insurance, • Paid time off (vacation, sick, and personal days), • Transit benefits and NY Secure Choice enrollment from Day One, • Complimentary uniform dry cleaning, • Staff meals during shifts, • Career growth and development opportunities, including annual education reimbursement, • Employee events and recognition programs Why Join Firmdale Hotels? With three hotels in New York City and eight in London, Firmdale Hotels offers a dynamic and inspiring workplace where individuality is celebrated. Founded by Tim and Kit Kemp, the philosophy is simple: “Hotels should be living things, not stuffy institutions.” If you are passionate about hospitality, thrive in a hands-on leadership role, and are driven to create exceptional guest experiences, we invite you to apply and Love What You Do.

• FAIRMONT

  

  Night Hotel Manager

  28 days ago

  New York

  Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Reporting to the Hotel Manager, the Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel. He/she acts as the manager on duty to all Guests and personnel. Furthermore, he/she represents the Hotel Manager during his/her absence overnight. RESPONSIBILITIES: • Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day, • Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues, • Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security, • Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage., • Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements, • Ensure all internal controls are performed according to company requirements, • Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers, • Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency, • Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate, • Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures, • Act as a point of contact for all guests during their stay, • Recruit, train and develop Night Audit colleagues, • Manage staff schedules, wages, contracts and performance, • Effectively implement and deliver service standards in accordance to stipulated SOP’s, • Through delivery of service initiatives, complete guests satisfaction in front office, • Motivate and ensure colleagues of all departments are is fully updated, • Ensure all guests are treated courteously, • Complaints and problems are resolved and requests for special services are carried out, • Preparation of customer bills, • Use of all systems currently used by each section of front office, • Log all absenteeism and employee lateness, • Complete special projects in a timely manner as required by Director of Front Office, Division Heads, Hotel Manager and Managing Director, • At least 4 years prior Management experience in Front Office and/or Housekeeping, • Previous PMS experience and expert Opera skills required, • Computer literate in Microsoft Window applications required, • University/College degree in a related discipline an asset, • Must possess a professional presentation, • Strong interpersonal and problem solving abilities, • Highly responsible & reliable, • Ability to work well under pressure in a fast paced environment, • Ability to work cohesively with fellow colleagues as part of a team, • Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information All your information will be kept confidential according to EEO guidelines.