Customer Service Assistant - Ezequeil martinez

Job Description Junior Customer Service Assistant – Tampa, FL Industry: Sales & Marketing | Face-to-Face Role | Entry Level Are you great with people and looking for a role where your personality and communication skills are valued? We’re hiring a Customer Service Assistant to join our expanding team in Tampa, FL! This is a customer-facing, in-person position within the sales and marketing industry. You’ll be the first point of contact between our clients and their customers, delivering tailored product information and ensuring a positive customer experience. What You’ll Be Doing: • Engaging with Customers Face-to-Face: Interact directly with customers in live, in-person environments such as events, retail locations, and promotional pop-ups. You’ll engage in meaningful conversations, provide tailored product recommendations, and create memorable experiences for every individual you meet., • Providing Expert Product Knowledge: Act as a knowledgeable guide, offering clear and informative answers to customer questions. You’ll present detailed product features and benefits, helping customers understand the value of the products and services you represent., • Representing Well-Known Brands: Showcase a professional, enthusiastic, and confident presence while representing top brands. You’ll be the face of these brands, and your interactions will directly impact customer perceptions and overall brand reputation., • Driving the Sales Process: Take ownership of the face-to-face sales cycle by helping customers make informed purchasing decisions. From introducing products to closing sales, you will be actively involved in every step of the process, ensuring a seamless and positive experience for customers., • Gathering Feedback and Promoting Positive Experiences: Collect customer feedback to understand their needs and gauge satisfaction. Use this valuable information to not only improve future interactions but to also help the brands refine their strategies and offerings. You’ll play a key role in ensuring that every customer leaves with a positive impression and a sense of trust in the brand. What We’re Looking For: • A confident communicator who enjoys interacting with people, • A friendly and approachable personality, • Strong customer service instincts, • A positive attitude and eagerness to learn, • No experience required – full training provided What You’ll Get: • Weekly pay, • Hands-on training and support, • Opportunities for advancement and career progression, • A fun, energetic team environment, • Experience working directly with customers and growing your skill set If you’re a people-person ready to step into a role where your energy and attitude matter, this could be the perfect opportunity for you. Apply now and start building your future in sales and customer service! Company DescriptionWe’re a start-up company operating as a link between service-based companies in Florida and their ideal customers. Using Marketing Brand Awareness Campaigns, we help them to increase their market share and brand recognition within a specific geographic area.We’re a start-up company operating as a link between service-based companies in Florida and their ideal customers. Using Marketing Brand Awareness Campaigns, we help them to increase their market share and brand recognition within a specific geographic area.

Job Description The Accounting Manager oversees the Firm’s core accounting operations, including general ledger, accounts payable, cash receipts, trust/IOLTA accounting, and financial reporting. Reporting to the Director of Finance and Accounting, this role leads the month-end close process, ensures compliance with legal industry standards, and provides financial insights to partners and practice leaders. The ideal candidate has prior law firm or professional services accounting experience and strong people-management skills. Key Responsibilities Include: • Lead month-end and year-end close, including journal entries, reconciliations, and financial statements., • Oversee general ledger integrity, balance sheet reconciliations, and financial reporting., • Manage accounts payable, cash receipts, firm credit cards, and banking activity., • Oversee trust/IOLTA accounting and ensure compliance with bar rules and regulations., • Support billing processes, A/R and WIP reviews, and respond to billing and payment inquiries., • Supervise, train, and evaluate accounting and billing staff., • Develop and maintain accounting policies, procedures, and internal controls., • Coordinate annual financial reviews, audits, and support tax and budget processes., • Bachelor’s degree in Accounting, Finance, or related field required; CPA preferred., • 5+ years of public accounting experience, prior law firm or professional services experience strongly preferred., • 2+ years of supervisory or team leadership experience., • Demonstrated experience with legal accounting and billing systems; Aderant experience a plus., • Strong knowledge of trust accounting, and law firm financial operations.

Job Description Call Center & Intake Operations Manager Location: Tampa, FL (In-Office) Job Type: Full-time Compensation: Competitive salary + performance incentives (based on intake conversion, referral success, and team performance) About the Firm We are a fast-growing, results-driven personal injury law firm based in Tampa, FL. Our mission is to help injury victims reclaim control of their lives and maximize their recovery. We combine a personal, compassionate client experience with an aggressive approach to case outcomes. Our call center is the communication engine of our firm. Every lead, client inquiry, and attorney referral starts here, and we’re looking for a leader to take it to the next level. About the Role We’re hiring a Call Center & Intake Operations Manager to lead, systematize, and optimize our intake and call center operations. This is not your average call center role. We need someone who knows how to build, lead, and continuously improve a team that directly affects case acquisition and firm revenue What You’ll Do • Lead and manage a team of full-time intake/call center employees, • Manage all inbound communication (phone, SMS, email, future live chat), ensuring all contacts are handled with professionalism, speed, and empathy, • Improve the intake and referral system, including scripts, SOPs, triage flows, QA programs, and documented call handling procedures, • Implement and manage a referral handoff process to increase referral revenue and follow-through, including three-way calling, CRM documentation, and regular follow-ups, • Hire, train, coach, and schedule call center staff; handle shift optimization and performance improvement, • Improve full training program for onboarding and ongoing skill development, • Establish and maintain a QA scoring process to improve call quality and performance, • Evaluate and refine existing KPIs; collaborate with leadership to define new intake metrics and build out real-time dashboards and automated reporting, • Collaborate with marketing to optimize lead flow, lead attribution, and conversion performance, • Interface with attorneys and case managers to ensure fast handoffs, attorney involvement in hot cases, and client service alignment, • Select and manage call center equipment, software, and systems (including FileVine, LeadDocket, CallRail, phones, headsets, and training tools), • Foster a culture of accountability, follow-through, and compassion within the team, • Monitor call recordings for quality control, training, and marketing feedback What You Bring • Experience leading intake, client services, or call center operations, preferably in a small-to-mid-sized organization, • Strong leadership and training skills, you know how to create clarity, inspire teams, and hold people accountable, • Ability to build and optimize systems, scripts, and workflows, • Excellent communication, warm, clear, persuasive, and confident, • Strong comfort with tools and systems (CRMs, call tracking, dashboards), • Self-starter mindset with strong follow-through, • Legal industry or personal injury experience preferred but not required, • Bilingual (Spanish) a plus but not required Company DescriptionGreat OpportunityGreat Opportunity

Job Description FLSA Status: Nonexempt (Part-time with full-time potential) Location: Corporate Office (Tampa, Florida) Expected Hours: Monday - Friday 20-35 hours per week This position handles case intake, monitors, reviews, and responds to intake emails, manages a case load of process service tasks, organizes and delegates all process service requests, and communicates effectively with staff and clients. Applicants must be capable of managing a case load and perform well in a fast-paced work environment. What might your typical day include? • Plan, organize, and coordinate your work assignments;, • Monitor and answer phones;, • Monitor and review intake emails;, • Filter and assign emails to respective staff;, • Set up and assign cases;, • Process incoming legal documents and tasks from clients;, • Receive, process, assign, and manage a case load of legal service requests;, • Communicate and provide updates and suggestions to clients on their service requests;, • Organized and able to manage a case load;, • A detail oriented mindset;, • Proficiency with Microsoft Office and Adobe Acrobat;, • Quickly adapt and learn new software systems;, • Ability to prioritize tasks effectively and execute quickly;, • Excellent communication skills to communicate effectively both in writing, and in-person;, • Able to maintain strict confidentiality (keep a secret);, • Possess a desire for continued growth and learning;, • Utilize deductive reasoning and the ability to make sound, independent decisions;, • Perform well in a fast-paced work environment;, • Ability to work well with other professionals, including attorneys, paralegals, accountants, and experts;, • A great company culture focused on family, teamwork, excellence, and personal and professional growth;, • A work environment focused on growth, challenge, flexibility, impact, and autonomy;, • Off nights and weekends;, • Off during federal holidays;, • State-of-the-art company provided equipment, including all the necessary tools to excel in this professionCompany DescriptionSharpline Investigations, LLC© is the premier provider of legal investigative services in Tampa, Florida. We spend our days working closely with criminal defense and civil trial attorneys. Our experience is utilized daily to investigate some of the most complex and catastrophic liability cases. Through our talents and innovation, we consistently accomplish the impossible for our clients. We do not strive to be the biggest, we strive to be the best!Sharpline Investigations, LLC© is the premier provider of legal investigative services in Tampa, Florida. We spend our days working closely with criminal defense and civil trial attorneys. Our experience is utilized daily to investigate some of the most complex and catastrophic liability cases. Through our talents and innovation, we consistently accomplish the impossible for our clients. We do not strive to be the biggest, we strive to be the best!

Job Description CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are looking for Customer Service Representative to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process related inquiries professionally. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. Valor VIP, an MCI company, is one of the fastest growing companies in US. We support some of the most recognizable brands, state, and federal projects, and start multiple projects weekly. Our award winning training will enable your success and offer many career advancement opportunities. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • Work at home experience WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS • Medical, Dental, and Vision Coverage Options, • Paid Time-Off, • Regular Raise, • Advancement Opportunity, • Fun, Engaging Work Environment, • Casual Dress Code, • Cash and Prize Contests Company DescriptionABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.ABOUT MCI (PARENT COMPANY)\r\n\r\nIn 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.\r\n\r\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.\r\n\r\nMCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).\r\n\r\nMCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.

Job DescriptionBenefits/Perks • Competitive Compensation, • Paid Time Off, • Develop rapport and build relationships with existing and potential customers, • Travel to appointments and meetings with potential and existing customers within your territory, • Meet or exceed designated sales targets, • Create and implement an effective sales strategy, • Document all leads, sales, and customer interactions in customer relationship management (CRM) program, • Use best practices in negotiation and sales techniques to close salesQualifications, • High school diploma/GED required, Bachelor’s degree preferred, • Previous experience in outside sales, • Previous experience in lawn and pest industry, • Excellent negotiation and customer service skills, • Strong written and verbal communication skills, • A positive attitude and ability to be persistent

Job DescriptionAs an account manager at Lev Diagnostics we are looking for an enthusiastic individual to develop, maintain and monitor the progression of accounts for our cardiac monitoring and biometric services. This is a 100% travel position in the Tampa and surrounding areas. Our headquarters is located in Northbrook, IL. As a provider of healthcare for over 30 years, our priority is our clients and providing exemplary care so they can live their best life! A 5k sign on bonus after the probationary period for the right candidate! Benefits/Perks: • Competitive Pay, • Professional Development, • Job Stability in a growing industryJob Description:We are seeking a professional Account Manager to join our team. You will create and maintain positive relationships, understand the Cardiologist and patient's needs, and connect them with appropriate cardiac monitoring services. The ideal candidate is highly organized with strong knowledge of Cardiology. Responsibilities • Identify and develop new opportunities, • Foster and maintain strong relationships with Cardiologists and EP, • Seek out and participate in networking events and opportunities with the Cardiology ARNP and Cardiology networks., • Bachelor’s degree preferred in the health sciences, • Strong marketing skills in the Cardiology field, • Excellent verbal and written communication skills, • Highly organized with excellent time management skills, • Strong computer skills, • Healthcare background is a MUST 3-5 years minimum, • You must reside in Florida to work in this remote position., • This is a 100% travel role in the Tampa and surrounding areas..

Job Description Join the Epic Team at Woodie's Wash Shack! Now Hiring: Customer Service Associate – Bayshore Starting at $15.00 an hour + Incentive Programs (Must be 18 years old or older) Woodie’s Wash Shack is all about opportunity—to be a part of a team, build relationships with customers, and have fun in a vibrant, surf-culture-themed environment. With new locations on the horizon, Woodie’s is the perfect place to grow and pursue your career goals in a supportive and fun environment that celebrates success and encourages personal development. Join Us! And be a part of something EPIC! What You Will Do: Join our mission: To make a difference in the lives of others by providing an oasis of EPIC amounts of courtesy, clean, fun, and opportunity! • Engage in customer service excellence, recommending memberships and services that meet their needs., • Build trusting relationships with our customers, handling customers vehicles with care and ensuring their vehicles shine!, • Maintain site cleanliness and operational efficiency of our location including routinely restocking offered amenities and facility upkeep., • Load and align customers’ vehicles into the car wash tunnel, ensuring proper equipment retraction and supervision of vehicle safety and security., • Ability to thrive in a fast-paced environment with interest in being active outdoors in various weather conditions., • An outgoing individual with strong interpersonal and listening skills, able to connect effortlessly with customers., • An always-smiling person who takes pride in their work and strives for excellence in every task., • High-energy team player who is eager to meet objectives and support their team members., • Competitive pay starts at $15.00 per hour with additional earning potential through incentive programs. Our top performers are making on average an extra $5-$10/hour right now!, • Flexible scheduling to accommodate your lifestyle., • Extensive training and development opportunities, encouraging career growth—many of our leaders started as CSAs!, • Full suite of benefits including medical, dental, and vision insurance, 401(k) programs available, paid time off accrual starting day one, and more! This position is based at a Wash Shack location and requires travel to and from work and home. The position may require travel to and from field store locations or other locations as necessary and would normally equate to less than 10% of the employee’s time. Physical demands: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are regularly required to stand and/or walk for long periods of time. Employees are frequently required to stoop, kneel, crouch, or crawl. They must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include depth perception. Ready to Ride the Wave? Apply now and discover a career full of opportunities at Woodie's Wash Shack. Your journey to an exciting future starts here! Apply Today: CAREERS - Woodie's Wash Shack (woodieswash.com) Woodie's Wash Shack is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We participate in the E-Verify system nationwide.