Technical Account Manager- High Tech
6 days ago
Mountain View
You have spent years learning that the best technical solution means nothing if it does not land in the customer's hands in a way they can actually use. Walking into a room with a senior engineering director or CTO and translating their business pain into a technical roadmap is where you operate best. You do not just answer questions, you anticipate them three months out and make sure the right people are in the room before the fire starts. You have worked with simulation or EDA tools long enough to know what good deployment looks like and what a mess looks like, and you have cleaned up both. Managing a strategic account means juggling support escalations, product roadmap conversations, renewal strategy, and technical evangelism all in the same week, and you are comfortable with that complexity. You build trust by showing up prepared, following through, and knowing when to pull in the right specialist without losing the thread of the relationship. At Synopsys, you will own the technical relationship with customers who depend on our simulation and analysis tools to build the semiconductors and electronics that power everything. The accounts are large, the problems are real, and what you do will directly affect whether a customer renews, expands, or walks. • Establish long-term sustainable relationships with assigned accounts by aligning Synopsys simulation and analysis solutions with the client's key business initiatives, serving as the customer's single point of contact for all technical activities, • Work collaboratively with the Enterprise Account Manager to identify strategic long-term and short-term technical activities worldwide to achieve overall sales goals, then procure the required resources from Regional Technical, Training, and Consulting teams to execute, • Serve as the primary point of contact for all technical engagements on select strategic accounts, mapping customer technical requirements to Synopsys simulation and analysis solutions within your industry vertical, • Leverage technical resources with the Enterprise Account Manager to expand the Synopsys footprint, identifying opportunities to displace competition, add products, add users, and expand globally, • Review all technical support activities and work with local support managers to ensure follow-up and coaching for technical staff to meet quality goals, • Ensure close connection between the field team and Synopsys development for effective response to all defects and enhancement requests, • Support account-based marketing strategy to drive technology proliferation campaigns including adoption and deployment, • Participate and contribute to field-factory interlock on product enhancement and competitive solution positioning, • Lead opportunity qualification and drive technical campaigns for complex engagements, advise on market sizing initiatives, • Lead account-based marketing strategy, drive technology deployment and adoption including partner solutions, • Accelerate customer success and satisfaction by enabling innovative applications of Synopsys technology, • Strengthen customer relationships and drive long-term business growth through technical excellence and trusted advisory, • Influence product strategy and roadmap by providing direct feedback from the field, • Enhance the team's knowledge base by sharing insights and best practices from customer engagements, • Reduce time-to-value for customers adopting new solutions, improving retention and expansion rates, • Position Synopsys as a preferred partner in the electronics and semiconductor industry through outstanding technical stewardship, • BS, MS, or PhD in Electronics, Thermal, Mechanical Engineering, or related field, • Minimum 8 years of professional experience in an engineering software environment with a BS, 6 years with an MS, or 3 years with a PhD (12 years with a BS, 10 years with an MS, or 7 years with a PhD preferred), • Fluent in writing and speaking English, • Demonstrated use of Synopsys simulation and analysis tools or knowledge of other commercial CAE, CAD, EDA, or PLM software packages, strong proficiency with Synopsys simulation and analysis tools and workflows in electromagnetic, signal integrity, or semiconductor-related areas is preferred, • Demonstrated understanding of Synopsys simulation and analysis products, technology, and how these tools are used in particular customer segments, with ability to understand, represent, and effectively communicate all technical activities associated with the account across all physics and product lines, • Strong organizational and time management skills with a sense of urgency, • Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple global sites, • At least 4 years of experience in application engineering, customer support, or consulting services type customer-facing roles using engineering software, • Ability to interact effectively with senior business managers and C-level executives, • Ability to travel domestically up to 25% of time, 50% preferred, • Previous experience working in electronics, particularly in high-frequency or semiconductor domains is preferred, • You can walk into a technical review with a customer's VP of Engineering, diagnose a workflow bottleneck in real time, and sketch a fix on a whiteboard without losing credibility or clarity, • You foster collaboration across distributed global teams, coordinating resources in different time zones and making sure everyone knows what success looks like, • Strategic and customer-centric, you think in terms of long-term relationship value, not just closing the next ticket or meeting, • Resilient and adaptable, you handle shifting priorities, last-minute customer requests, and ambiguous situations without creating chaos downstream, • Driven by curiosity, you stay current on industry trends, competitive tools, and emerging customer needs because you genuinely want to know what is coming next You will join a highly skilled team of Technical Account Managers dedicated to serving the high-tech and semiconductor industries. The team is focused on driving technical engagement and aligning Synopsys simulation and analysis solutions with customer strategic business outcomes. Collaboration, knowledge sharing, and delivering exceptional value to customers are central to how the team operates, positioning Synopsys as the technology partner of choice. We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability. In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S. _ Save
