Customer Service Assistant - Apogee Therapeutics

Ofertas similares

• Boston Direct Inc

  

  Retail Account Manager

  hace 19 días

  Waltham

  Job Description We are looking for bright and energetic individuals, who pride themselves on their confidence in interacting with others. With such an exciting, energetic, and people-oriented work environment, we want to see our team members flourish in a position they enjoy. Our team members are determined to not only assist our company, but also to succeed themselves. Education/Experience: * High School Diploma * 2 or 4-year degree in Business, Marketing, Politics, Media or Communications (preferred, but not required) * 1-3 years of restaurant, retail, or hospitality experience Qualifications: * Customer service and/or prior sales experience * Great student mentality and willingness to learn * The ability to work with a team * Excellent interpersonal, written, and verbal communication skills * A self-motivated personality * A love for competitive environment and a growth mindset Requirements: * Reliable transportation to travel to retail locations. Locations: Plymouth, Dartmouth, Hudson, Hyannis, Framingham, Dedham, Stoneham, Waltham, Taunton, Attleboro, Seekonk, Stoughton, Medford, Franklin, Weymouth, and Leominster. * A reliable computer that has both a webcam and sound available. Benefits: * A fun and positive work environment * Growth opportunities through our management in training program * Hourly or uncapped commission plus bonuses * Paid online training courses * Health benefit reimbursement after 90 days * Flexible scheduling * Gas reimbursement

• Xometry

  

  Technical Account Manager

  hace 11 días

  Waltham

  Job Description Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction. This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you. Responsibilities: Customer Integration: • Become a trusted advisor and technical expert for assigned enterprise accounts, • Weekly onsite visits at customer and partner locations, building relationships and understanding their needs, • Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform, • Proactively identify and address potential manufacturing challenges, • As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network, • Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications, • Manage projects to successful completion, overseeing production, and ensuring on-time delivery, • Handle critical communications, order changes, and escalations related to customer orders, • Partner with Enterprise Sales Executives to drive account growth and retention, • Identify opportunities for expanding Xometry's services within existing accounts, • Provide technical expertise and support during the sales process, • Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required, • 7+ years of experience in manufacturing, product development, and project management, • Experience in the aerospace industry is highly preferred, • Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications, • Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred, • Proficiency in modelling and drafting software such as Solidworks, • Excellent communication, interpersonal, and problem-solving skills, • Experience with CRM systems such as Salesforce, • Proficiency in Google Suite and Microsoft Office Suite, • Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day drips #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• Bulletproof Solutions Inc

  

  Customer Success Account Manager

  hace 25 días

  Waltham

  Job DescriptionSalary: Who We Are: Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproofs work in the security space has been recognized nationally and globally with Microsofts global Security Partner of the Yearin 2021 and the Microsoft Security Trail-Blazer Award in 2024. At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success. What we have to offer: • Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about., • Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success., • Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large., • Diversity, Equity and Inclusion - We celebrate each others differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. Position Summary: The Customer Success Account Manager (CSAM) owns the strategic relationship and overall success of an assigned portfolio of customers. Acting as the customers trusted advisor, the CSAM ensures alignment between business goals and service delivery outcomes, driving retention, satisfaction, and growth. This role is ideal for a strong customer-facing professional ready to operate at a strategic level collaborating with executives, orchestrating internal delivery teams, and developing toward enterprise account ownership. Responsibilities: • Strategic Relationship Ownership: Serve as the primary relationship manager and trusted advisor for assigned accounts, fostering long-term partnerships that drive measurable outcomes., • Account Planning & Growth: Develop account plans that identify customer priorities, risks, and opportunities for service optimization, renewal, and expansion., • Value Realization: Connect service performance and outcomes to customer business goals; lead business reviews to reinforce value and progress., • Service Orchestration: Coordinate across internal teams (Service Delivery, Security, Engineering, and Sales) to ensure seamless execution, SLA adherence, and proactive issue resolution., • Renewals & Growth: Manage renewal timelines, ensuring alignment between customer goals and services. Participate in upsell or cross-sell conversations to expand customer engagement and achieve assigned retention and revenue growth targets., • Health & Risk Management: Monitor customer satisfaction, usage, and operational performance; proactively address risk indicators and escalation points., • Customer Advocacy: Represent customer feedback internally to improve service experience, process efficiency, and product alignment., • Strategy & Activity Documentation: Accurately maintain account notes, health indicators, and renewal activities in Salesforce (or other CRM systems) to ensure visibility, data integrity, and collaboration. Required Education/Credentials/Qualifications/Skills: • 3-5 years in Customer Success, Account Management, or Program Management within an MSP, MSSP, or enterprise technology environment., • Proven ability to manage mid-to-large accounts with complex service needs and multiple stakeholders., • Strong communication, presentation, and consultative skills; able to translate technical performance into business value., • Analytical and data-driven thinker skilled at identifying trends, interpreting service metrics, and building clear value stories that demonstrate ROI and business impact., • Demonstrated success in retention and growth initiatives (renewals, cross-sell, or upsell)., • Excellent organizational skills with experience managing multiple customer engagements simultaneously., • Confident, proactive, and accountable: able to lead through influence and collaboration. Preferred Skills • Familiarity with Microsoft 365, Azure, and cybersecurity or compliance frameworks., • Understanding of managed services delivery, SLAs, and IT service management fundamentals., • Experience preparing and leading Executive Business Reviews (EBRs)., • Business strategy acumen and comfort discussing contract or pricing structures. Benefits: • Comprehensive Health, Dental, and Vision Insurance, • Optional HealthBenefits, • Vacation Time, • 401k Plan, • Annual Discretionary Bonus, • Anniversary Reward Bonus, • Educational Assistance Program, • Additional Mental Health Benefits through our Employee Assistance Program Equal Opportunity Statement: Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• Salary.com

  

  Accounting Manager

  hace 7 días

  Waltham

  Job Description Are you a driven individual looking to advance your career representing an innovative, fast-growing company? Would you be excited to develop your skills and learn more about the compensation industry? Salary.com is looking to add a smart, energetic, and self-motivated Accounting Manager to our amazing team! We are the leading consumer and enterprise resource for compensation data, software, consulting, and education. For over 25 years, we have not only helped people understand their worth - we've also helped organizations attract and retain top talent by enabling smarter pay decisions. Today, Salary.com serves more than 8,000 customers and millions of consumers each year by connecting them with critical pay, benefits, and career data, technology, and resources. We are recognized by leading industry analysts as having the most innovative software platform in our space. About the Role... As the Accounting Manager you will have the opportunity to work in a high impact role with opportunity for career advancement. This position reports to the Vice President, Finance and primary responsibilities will include supporting the Vice President, Finance on month-end close, account reconciliation, financial reporting and serve as back-up for the Revenue Cycle. This includes compiling and analyzing financial information to prepare reports, making, and reviewing the accuracy of general ledger entries, and account reconciliations. The Accounting Manager will have hands-on month-end close responsibility including worldwide consolidated financial statement preparation. • Hybrid - Office located in Waltham, MA - Requires 3 days in office per week, • Responsible in the Financial Reporting Cycle for a wide range of activities related to month-end close in a world-wide operation (expense and deferred costs analysis, accruals, prepaid, fixed assets, internal-use software capitalization, bank reconciliation etc.), • Preparation of monthly reporting package to the senior management ensuring the consolidated financial statements are accurate, complete and in compliance with GAAP., • Prepare complex journal entries requiring judgement and analysis., • Review staff and senior accountant's journal entries and reconciliations., • Manage lease accounting and ROU asset/liability entries., • Manage monthly and quarterly loan interest payment and book interest expense entries., • Prepare monthly financial reporting package required by bank covenant., • Lead the relationship with foreign entity accounting firm and coordinate with monthly financial package; work with staff accountant on entry booking and monthly financial tie-out., • Manage month-end close checklist and review balance sheet reconciliation., • Review business unit trial balances and other reporting for accuracy and completeness., • Provide back-up for the Revenue Cycle., • Assist with preparation of support needed by tax accountant for tax provision and tax return., • Further cycle time reduction via streamlining workflow, automation & elimination of nonessential activities., • Write, maintain & promulgate policies and procedures., • Active participation in managing the annual audit, preparing audit schedules and analysis., • New systems implementation and merger integration., • Bachelor's degree in accounting; CPA required, • 7+ years of accounting experience inclusive of big four accounting firm experience, • Ability to work in a fast-paced environment and adapt to changing priorities., • Advanced Excel skills, • Attention to detail and "can-do attitude", • Cloud based accounting package; Intacct preferred, • Critical thinking and analysis (ability to stand back and deeply understand the business and what makes sense), • Excellent listening, written, verbal communication skills, • Managerial experience; proven ability to supervise, motivate, and hold others accountable, • Exceptional technical knowledge of GAAP, strong preference in a SaaS based enterprise, • Produces high quality work within prescribed deadlines, • 10 paid holidays and generous paid vacation time, • Free on-site lunch, snacks, and drinks, • Cell phone reimbursement, • Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage Perfect your Pay. Inspire an Impact. Drive a Difference. At Salary.com, we know your worth- Apply today to explore opportunities to join our team!

• Buyers Edge Platform, LLC

  

  Account Manager

  hace 21 días

  Waltham

  Job Description The Client Manager is responsible for managing new clients accounts and working closely with these clients to add additional cost savings programs. The Client Manager has high energy and is a key piece in a team driven culture. This position requires strong interpersonal skills as communication within the team and with clients is crucial. This candidate will manage accounts in conjunction with the Sales team. We value the impact and connection that come from regular in-person collaboration.This position is based out of our Waltham office with anticipated travel up to 4-5 times a year. We are unable to offer work sponsorship for this role. Who we are: At Consolidated Concepts, we're redefining cost reduction and profit optimization. Our mission is clear: empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventional, leveraging collective purchasing power to provide our clients with exclusive pricing on essential products and services. Our comprehensive suite of solutions includes a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in supporting a diverse array of clients, ranging from the pioneers of emerging concepts to the established titans of national franchise brands. Your impact: • Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Consolidated Concepts, • Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities, • Serve as the client's voice within Consolidated Concepts, • Keep organized for both the internal team as well as the needs of the clients., • Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution, • Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services, • Organize and conduct on-boarding of clients. See through the initial introduction until client is completely set up within the system, • Work together with Account Executives to build and maintain client relationships, • Manage upwards of 30-40 clients on ongoing basis, • Keep Account Executive and other applicable people in the loop, • Organize and conduct business reviews, client calls, meetings inside and outside of office, • Track follow up for any client involved meetings and keep internal systems and databases up to date with client information, • Market new programs and services to clients, • Provide appropriate status updates on project progress, • Must be comfortable being the point person for client and internal departments, • Procure, organize, and disperse data, • Have full understanding of Consolidated Concepts interaction with Platform brands, • Review client data and work with Client Operations team in driving additional revenue through direct manufacturers programs, • Be available to travel to visit clients face to face, • 4-year Bachelor's degree required, • Restaurant management experience preferred, • Travel up to 4-5 times per year, • Have strong communication and relationship management skills, • Excel in explaining complex information in ways that are easy to understand, • Want to be part of a small team that's motivated by helping others and serving the best interests of our clients, • Like to work hard and have a thirst for knowledge with a "do what it takes" attitude, • Are flexible and thrive in fast-paced work environments, • Aspire to a successful career in the food and beverage industry, • Crave an environment where you can develop professionally and personally What's in this for you: • Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match., • Grow with us. Enjoy strong training, development, and competitive pay. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

• Demo Company

  

  Account Manager

  hace 13 días

  Waltham

  Job Description Job Summary: We are seeking a dynamic and results-oriented Account Manager to join our team. The ideal candidate will be responsible for managing a portfolio of client accounts, ensuring exceptional service delivery and fostering strong client relationships. This role requires an individual with excellent communication skills, strategic thinking, and a proactive approach to problem-solving. Key Responsibilities: Qualifications: • Bachelor's degree in Business Administration, Marketing, or a related field., • [X]+ years of experience in account management, client services, or a related role., • Proven track record of managing client accounts and developing strong client relationships., • Excellent verbal and written communication skills., • Strong organizational and multitasking abilities., • Proficiency in CRM software and Microsoft Office Suite., • Analytical mindset with a focus on problem-solving and strategic planning., • Ability to work independently and as part of a team. Why Join Us: • Competitive salary and performance-based bonuses., • Comprehensive benefits package, including health, dental, and retirement plans., • Opportunities for professional development and career growth., • A supportive and inclusive work environment., • [Any other perks specific to the company, such as flexible work hours, remote work options, team-building activities, etc.] How to Apply: Interested candidates should send their resume and a cover letter to [insert contact email or application link]. Please include "Account Manager" in the subject line of your email. We look forward to hearing from you! We celebrate diversity and are committed to creating an inclusive environment for all employees.

• World Insurance Associates, LLC.

  

  Commercial Lines Account Manager Commercial Lines - Construction and Large Market

  hace 28 días

  Waltham

  Job Description Summary World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region. Position Overview The Commercial Lines Account Manager will play an integral role in driving our mission to deliver excellence in client management and retention. Primary Responsibilities • Effectively managing a high volume book of Insurance business, ensuring all required tasks are completed accurately and on-time, • Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication, • Handling renewals, service requests, claims, billing and new policies, • Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures, • Review all applications, policies, endorsements and audits for accuracy, • Coordinate expiration list with department manager to obtain renewal business information Qualifications • Bachelor’s degree or equivalent work experience, preferred, • Three years minimum Commercial Account Management experience required, • Property & Casualty License required, • Valid driver’s license and insurance, required, • Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point), • Applied/Epic or similar agency management software experience, preferred., • Able to work independently and enjoy a high degree of interaction with team members., • Self-motivated and driven., • Maintain a sense of urgency and ability to work with and meet deadlines., • Demonstrate effective written and verbal communication, including the ability to actively listen, and problem solve with minimal assistance., • The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information., • Ability to maintain a professional demeanor and positive attitude Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contact World's Human Resources Talent department. #LI-KS1 Powered by JazzHR n5MO0kaLXR

• GOLD GATE

  

  Customer Service Representative (Remote Position)

  hace 13 días

  Waltham

  Customer Service Representative (Remote Position).Part-Time: $15–$18 per hour.Full-Time: $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat.This r