Customer Service Assistant - Lucila SN Integrative Wellness - Miami

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• Community Medical Group

  

  Call Center Representative

  hace 2 días

  Miami

  Job Description Join Community Medical Group Community Medical Group is seeking a friendly, dependable, and service-driven Call Center Representative to join our Contact Center team. In this role, you will be one of the first points of contact for our patients. You will answer incoming calls, schedule appointments, assist with referrals and transportation requests, and help connect patients with the appropriate members of their care team. This is an excellent opportunity for someone who enjoys helping others, communicating with patients, and working in a fast-paced team environment. Compensation and Schedule • Starting pay of $17.50 - $18.00 per hour, • Monday through Friday from 8:00 AM to 5:00 PM Benefits Eligible employees receive a comprehensive benefits package that includes: • 17 days of paid time off, • 11 paid holidays and one floating holiday, • Medical, dental, and vision coverage through UnitedHealthcare, • 401(k) retirement plan with company match, • Company-paid life insurance, • Opportunities for professional growth and development What You’ll Do • Answer incoming patient calls in a friendly, professional, and timely manner, • Schedule, reschedule, and cancel patient appointments, • Help patients connect with their physicians, medical assistants, and other members of the care team, • Send completed referrals to patients and provide basic referral status updates, • Assist Medicare patients with transportation requests when needed, • Transfer calls to the appropriate clinic, department, or team member, • Document patient interactions accurately in the appropriate systems, • Help resolve patient questions while providing an excellent customer service experience, • Protect patient confidentiality and follow all HIPAA requirements, • Work collaboratively with clinic teams to support patient needs What We’re Looking For • Fully bilingual in English and Spanish, • Customer service experience, • One year or more of call center experience (preferred), • Experience working in a medical setting, such as a clinic, hospital, or dental office, (preferred), • Strong communication and listening skills, • Comfortable using computers and learning new systems, • Ability to manage multiple tasks in a fast-paced environment, • Dependable, patient-focused, and committed to providing excellent service Make a Difference for Our Patients As a Patient Services Agent, you will play an important role in helping patients access the care, information, and support they need. Every call is an opportunity to provide reassurance, solve a problem, and create a positive patient experience. Join Community Medical Group and help us continue our mission to strengthen community health.

• Community Choice Financial Family of Brands

  

  Customer Service Representative (Bilingual)

  hace 4 días

  Miami

  Your Opportunity: Customer Service Representative Community Choice Financial Miami, FL As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer: Compensation The hourly wage for the position is $15.50 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* • Paid on-the-job training and a comprehensive new hire program., • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion., • Performance-based career advancement., • Educational Reimbursement Program., • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., • Company-Sponsored Life and AD&D Insurance., • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace., • Paid time off that grows with you, starting with 12 days in your first year., • A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We’re Looking For – Qualifications and Skills: • A high school diploma or equivalent., • Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues., • Meticulous attention to detail and ability to accurately enter data., • Proficiency in using phones, POS system, Microsoft Office, and other computer systems., • Must be at least 18 years of age (19 in Alabama)., • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves – Preferred Qualifications and Skills • Experience in check cashing, document verification, and/or money order processing., • Prior cash handling, cash drawer/vault management experience., • Bilingual (English/Spanish) is a plus and may be required for certain locations., • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). What You’ll Do - Essential Duties and Responsibilities:, • Connect with customers to cultivate lasting relationships that drive repeat business., • Review, validate, and process customer transactions with accuracy., • Maximize customer success by offering personalized financial services that fit their lifestyle., • Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system., • Build new business by completing daily call campaigns., • Assist in customer account management and collections by accepting payments and managing customer appointments., • Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events., • Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience., • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed., • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations., • Engage in ongoing training and stay current on product and process changes., • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards., • Conduct additional tasks as directed by leadership., • Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you’ll thrive here? Learn more at _ The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. _ Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

• UFC Gym

  

  Recovery Service Specialist

  hace 20 días

  Miami

  Job DescriptionBenefits: • Bonus based on performance, • Dental insurance, • Employee discounts, • Flexible schedule, • Free uniforms, • Health insurance, • Opportunity for advancement, • Training & development, • Vision insurance About the Role: Join UFC Gym Miami as a Recovery Specialist, where you'll play a vital role in enhancing our members' performance and well-being. This exciting position offers the opportunity to work in a dynamic fitness environment, helping clients recover and rejuvenate after intense training sessions. Responsibilities: • Conduct personalized recovery sessions tailored to individual client needs., • Utilize various recovery techniques, including stretching, foam rolling, and massage., • Educate clients on the importance of recovery in their fitness journey., • Monitor and assess client progress, adjusting recovery plans as needed., • Maintain a clean and organized recovery area, ensuring a welcoming atmosphere., • Collaborate with trainers and coaches to integrate recovery into training programs., • Stay updated on the latest recovery trends and techniques in the fitness industry., • Provide exceptional customer service to enhance member experience.Requirements:, • Administer and monitor recovery services (e.g., NormaTec compression, cryotherapy, Theragun, red light therapy, etc.), • Guide clients through recovery protocols and explain the benefits of each modality, • Maintain cleanliness and functionality of recovery equipment and space, • Stay current on recovery trends and wellness education, • Excellent communication and interpersonal skills., • Ability to work flexible hours, including evenings and weekends., • Promote recovery memberships and upsell services when appropriate, • Track client sessions and feedback in the system, • Provide excellent customer service and create a welcoming experience for every guestAbout Us: UFC Gym Miami has been empowering individuals to reach their fitness goals for over a decade. Our state-of-the-art facilities and expert trainers create an unparalleled training experience that keeps our members coming back. Join our passionate team where innovation and community thrive, making every day at work fulfilling and exciting.

• Eastern Airlines LLC

  

  Eastern Air Express - Flight Attendant - Miami, FL

  hace 5 meses

  Miami

  Job Description Overview At Eastern Air Express curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what set us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position. General Eastern Air Express Flight Attendants are expected to maintain the ability to exhibit the values and culture of the company, while working with other team members and customers in a fast-paced/dynamic environment. The successful candidate is a service-oriented professional with an open and available schedule. Duties and Responsibilities • Participate in preflight briefings, produce reports, perform safety checks, and prepare aircraft., • Ensure food, beverages, and other supplies are on board, sufficiently stocked, and delivered appropriately. Collect payment and/or provide an inventory of supplies to restock when applicable., • Make announcements, greet customers, check boarding passes, answer passenger questions, assist with bag stowage, and help those needing assistance., • Perform safety demonstrations, instruct customers on emergency equipment and exit row seating requirements, and use audio equipment., • Walk aisles to verify customers' compliance with federal regulations prior to take-offs and landings, as well as conduct periodic checks to ensure customer comfort., • Prepare customers and aircraft for landing, following company procedures and federal regulations., • Respond to any in-flight emergencies by providing necessary direction and assistance to passengers, including administering emergency first aid and completing injury/incident reports., • Complete and submit all required forms, reports, and paperwork., • Treat all customers and vendors with courtesy and respect., • Perform additional responsibilities as assigned. Qualification Requirements • Authorization to work in the United States., • Valid US Passport, not to expire within 6 months., • At least eighteen (18) days per month of availability., • High school diploma, GED, or greater., • Must meet minimum age requirement of 21 years of age., • Ability to pass drug and alcohol checks, pre-employment DOT drug test, and Criminal History Records Check (CHRC)., • Must have and maintain a personal cell phone., • Ability to speak, read, write, and understand English fluently., • Must be able to serve alcoholic beverages., • Customer service experience required; hospitality or retail experience preferred., • Ability to travel to Canada., • Must maintain valid travel documents with no impediment preventing entry to all international destinations., • Ability to lift, push, or pull objects up to 50 pounds and stand, walk, stoop, kneel, reach, lift, stretch, and/or bend for periods of up to 14 hours or more., • Ability to work variable blocks of duty days each month with possible extended periods., • Ability to be away from home base to include nights, weekends, and holidays., • Availability to attend and successfully complete Initial Flight Attendant training and Operational Experience., • Must maintain a polished, professional, and conservative appearance., • No visible tattoos or body piercings are allowed while on duty, with no exceptions., • Ability to multitask and work under pressure in a dynamic environment. LOCATION: You must live within 2 hours from Miami, FL Airport. Eastern Air Express is an Equal Opportunity Employer.

• Metropolis Technologies

  

  Guest Service Representative - Non-Driving

  hace 1 mes

  Miami

  Job Description Overview Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Postion: Guest Service Representative Pay: $15.00/hr Location: Trump National DoralKey Responsibilities Elite Guest Service: Greet all guests entering or exiting the hotel and parking garage, consistently displaying 5-star/5-diamond service standards. Parking Operations: Safely and efficiently move vehicles to and from the garage upon guest request. Financial Technology: Collect valet parking fees utilizing our latest property management and parking software technology. Communication: Answer incoming phone calls promptly, professionally, and "with a smile" to assist guests with inquiries. Qualifications Essential Requirements Hospitality Mindset: Genuine ability to smile, acknowledge, greet, and extend a warm welcome to every customer. Professional Image: Highly professional appearance, demeanor, and a commitment to maintaining excellent personal grooming and workplace cleanliness. Communication: Ability to communicate effectively in English, both in written and oral forms. • Experience: Previous experience in Customer Service and/or in the hospitality industry is a big plus.Physical & Operational Requirements Ability to sit or stand for extended periods of time (up to 6 to 8 hours, excluding breaks). Environmental Adaptability: Ability to work comfortably outdoors and withstand extreme weather/temperatures. Ability to manually calculate parking rates offhand without the assistance of a calculator or fee computer. Guest Communication: Ability to answer the telephone clearly to provide directions, record ticket numbers, and deliver overall excellent customer service. SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. *USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: lredmon@spplus.com. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.

• Eastern Airlines LLC

  

  Flight Attendant - Eastern Air Express AZA, ELP and MIA

  hace 1 mes

  Miami

  Job Description Overview At Eastern Air Express curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what set us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position. General Eastern Air Express Flight Attendants are expected to maintain the ability to exhibit the values and culture of the company, while working with other team members and customers in a fast-paced/dynamic environment. The successful candidate is a service-oriented professional with an open and available schedule. Duties and Responsibilities • Participate in preflight briefings, produce reports, perform safety checks, and prepare aircraft., • Ensure food, beverages, and other supplies are on board, sufficiently stocked, and delivered appropriately. Collect payment and/or provide an inventory of supplies to restock when applicable., • Make announcements, greet customers, check boarding passes, answer passenger questions, assist with bag stowage, and help those needing assistance., • Perform safety demonstrations, instruct customers on emergency equipment and exit row seating requirements, and use audio equipment., • Walk aisles to verify customers' compliance with federal regulations prior to take-offs and landings, as well as conduct periodic checks to ensure customer comfort., • Prepare customers and aircraft for landing, following company procedures and federal regulations., • Respond to any in-flight emergencies by providing necessary direction and assistance to passengers, including administering emergency first aid and completing injury/incident reports., • Complete and submit all required forms, reports, and paperwork., • Treat all customers and vendors with courtesy and respect., • Perform additional responsibilities as assigned. Qualification Requirements • Authorization to work in the United States., • Valid US Passport, not to expire within 6 months., • At least eighteen (18) days per month of availability., • High school diploma, GED, or greater., • Must meet minimum age requirement of 21 years of age., • Ability to pass drug and alcohol checks, pre-employment DOT drug test, and Criminal History Records Check (CHRC)., • Must have and maintain a personal cell phone., • Ability to speak, read, write, and understand English fluently., • Must be able to serve alcoholic beverages., • Customer service experience required; hospitality or retail experience preferred., • Ability to travel to Canada., • Must maintain valid travel documents with no impediment preventing entry to all international destinations., • Ability to lift, push, or pull objects up to 50 pounds and stand, walk, stoop, kneel, reach, lift, stretch, and/or bend for periods of up to 14 hours or more., • Ability to work variable blocks of duty days each month with possible extended periods., • Ability to be away from home base to include nights, weekends, and holidays., • Availability to attend and successfully complete Initial Flight Attendant training and Operational Experience., • Must maintain a polished, professional, and conservative appearance., • No visible tattoos or body piercings are allowed while on duty, with no exceptions., • Ability to multitask and work under pressure in a dynamic environment. LOCATION: You must live within 2 hours from MIA, ELP and AZA. Eastern Air Express is an Equal Opportunity Employer.

• Alivi Health

  

  Remote Call Center - Bilingual (English & Spanish) CSR

  hace 27 días

  Miami

  Job Description Pay rate: starting at $16.50 per hour Start date: June 03, 2026 Training Schedules: 8:00AM - 4:30PM Est Monday - Friday. Potential production shift between the hours of: 08:00AM - 6:00PM EST JOB SUMMARY: An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members. DUTIES & RESPONSIBILITIES: • Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners., • Actively listen and respond quickly and professionally to all customer calls., • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey., • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)., • Escalates transportation and customer service concerns to contact center leadership team., • Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score., • Complete and sign all compliance courses. REQUIREMENTS & QUALIFICATIONS: • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience., • Must be able to sit for 8 hours or more a day., • Must be able to wear a headset for a minimum of 8 hours a day., • Excellent written, communication and data entry skills., • Moderate experience in Microsoft Teams, Outlook, and Word., • CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s., • CSRs are required to be on camera during all training and meeting sessions, • Must be able to adapt to high and a fast-paced call volume., • CSR’s must comply to attendance and punctuality expectations (PTO Policy)., • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps, • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members), • Fully bilingual: English/Spanish only., • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed. COMPETENCIES: • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Adaptability - Adapts to changes in the work environment; Manages competing demands. Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. HOW WE BEHAVE: OUR CORE VALUES: • Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions., • Entrepreneurial – We are personally committed, and hunger for Alivi’s success; We show passion and do more with what we have; We don’t give up, and always find ways to get the job done., • Dynamic – We gladly welcome change; We are smart, and challenge how things are done; We adapt quickly, and readily embrace new roles, and projects. As part of our candidate selection process, we ask you to complete a cultural fit assessment (link below) https://take.webava.com/assessment/ava/Alivi-AVA-Completion KEY PERFORMANCE INDICATORS: KPI Goal Description • Customer Satisfaction Score (CSAT)≥ 95%Measures customer satisfaction from post call surveys., • Calls Per Hour (CPH)≥ 8.5Average number of calls handled by the agent per hour logged in, • Average Handle Time (AHT)Within 5 minutes Total time spent per customer interaction (talk + hold + wrap-up)., • Occupancy %≥ 80%Percentage of time agent was servicing calls and/or available to service calls, • Call Quality Score≥ 95%Based on QA reviews for professionalism, accuracy, and adherence to script., • Adherence to Schedule≥ 92%Measures how well agents follow their assigned shifts and breaks., • Attendance Rate≥ 98%Tracks presence and punctuality during scheduled hours. Unplanned occurrences are tracked using a rolling 6 month point system. Powered by JazzHR wOLkqto5N1

• COMMUNITY HEALTH OF SOUTH FLORIDA INC

  

  CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER)

  hace 11 días

  Miami

  Job Description POSITION PURPOSE: The purpose of the Customer Service Representative is to be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and our patients. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. POSITION REQUIREMENTS / QUALIFICATIONS: Education/Experience: High School Diploma or GED preferred. Certified as a Medical Assistant in the State of Florida preferred. 2 years minimum of experience in customer service preferred. Licensure / Certification: Maintain current CPR certification from the American Heart Association. Skills / Ability: Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm. . Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills. POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION) Receives requests by mail, telephone, or in person regarding Medical Records, Pharmacy, Managed Care and Medical Services (Primary Care, Dental, Behavioral Health). Responds to inquiries from patients, providers and/or others for information and assistance. Performs research to respond and resolve patient inquiries. Independently responds to inquiries, grievances, complaints ranging from routine to moderate complexity. May seek assistance with complex customer services issues. Handling patients, referral sources, and administrative department inquires. Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty. Researches files for previous enrollment in CHI computer system before creating a new medical record number. Re-new or update existing client’s profiles as per guidelines issued by Community Health of South Florida. Complete statistical data and submit daily. Completes tasks in Intergy, Solutions Reach, Patient Portal in a timely fashion Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc. Verifies Medicare, Medicaid and all other insurance carriers. Schedules transportation appointments for patients in transportation software Schedules patient appointments in Intergy, Dentrix and Credible accurately Schedules patient appointments in Intergy, Dentrix and Credible accurately Documents patient’s information in EHR systems accurately and in accordance with HIPPA regulations Use appropriate and correct telephone etiquette at all times. Participates in Continuing Educational In-services and Performance Improvement Activities. Reports to work on time and ready to work with minimal absenteeism. Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations. Performs other duties as assigned, including variable shifts if needed.