e-COMMERCE/CLERK
2 months ago
North Bend
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness, • Adhere to local, state, and federal laws, food safety procedures, and company guidelines, • Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones, • Initiate and complete selection process for customers' on-line orders, • Read and follow directions given in the note section, • Ensure quality and freshness of all items chosen, • Communicate with customers via a portable phone and respond to calls in a professional and timely manner, • Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars, • Process the orders through the point of sale (POS) system, • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock, • Scan and bag orders on the go while following all bagging standards, • Communicate any substitutions or exceptions to customer's order at time of pick-up, • Maintain organization and cleanliness of staging areas and equipment, • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor, • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair, • Perform required opening and closing procedures, • Learn and adapt to new and improved processes, • Assist in training new e-Commerce team members, • Meet/exceed productivity standards, • Ability to work cooperatively in high paced and sometimes stressful environment., • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner., • Ability to act with honesty and integrity regarding customer and business information., • Ability to follow directions and seek assistance when necessary to resolve customer and business issues., • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults., • Must be able to perform the essential job functions of this position with or without reasonable accommodation MINIMUM • Ability to work without supervision, • Ability to read shelf tags, • Excellent oral/written communication skills, • Basic math skills (i.e., counting, addition, and subtraction) DESIRED • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier, • Job Identification 189142, • Job Category Store Operations, • Locations 460 E North Bend Way, North Bend, WA, 98045, US, • Job Schedule Part time, • Minimum Salary 17.38, • Maximum Salary 26.15, • Line of Business Grocery Retail, • Banner Name Quality Food Centers, • Education Level No formal education, • Hourly or Salaried Salaried