The Role
We are looking for a detail-oriented, patient, and professional Customer Service Representative to act as the primary point of contact for residents moving into the Live Oak Fiber network. This isn't just about answering phones; it’s about managing the "resident journey" from the first interest email to the final line-burying in their yard.
You will be the bridge between our remote operations and the residents of Georgia and Florida, ensuring their community upgrade is seamless.
What You’ll Be Doing
- Resident Onboarding: Helping residents navigate the "Green Zone" expansion map and selecting the fiber tier that best fits their lifestyle.
- Process Coordination: Explaining the three phases of the rollout (Conduit, Installation, and Line Burial) so residents know exactly what to expect.
- Enrollment Support: Assisting residents with the secure Autopay setup to ensure they qualify for "Waived Installation Fee" promotions.
- Lead Follow-up: Managing a high volume of email and text inquiries with quick, helpful, and accurate responses.
- Problem Solving: Acting as the "Fixer" if a resident has questions about their installation date or needs to change their service tier.
What Makes This a Great Place to Work? - Impactful Work: You are helping families get access to world-class internet. You aren't selling "fluff"; you are providing an essential utility.
- Fully Remote: Work from the comfort of your home office. We trust our team to manage their productivity and focus on resident satisfaction.
- Supportive Environment: You’ll join a fast-paced team of 6+ specialists who collaborate daily to hit community-wide goals.
- Professional Growth: As we expand the infrastructure footprint, we need leaders. Top performers will have opportunities to move into management and operations roles.
Who You Are - The "People Person": You have a warm, professional tone over the phone and can write clear, empathetic emails.
- The "Detail Detective": You are organized enough to manage 100+ resident statuses at once without losing track of a single installation date.
- Tech-Comfortable: You can handle Google Workspace, CRM tools, and secure payment portals with ease.
- Resilient & Reliable: You are a self-starter who shows up on time and ready to help residents, even when working autonomously.
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Salary
- $12 – $15 hourly
- Starting time
- Immediate start!
Remote Infrastructure Implementation Agency • 1-10 Employees
Hiring on JOB TODAY since January, 2026
1. Recession-Proof Industry "We aren't selling a luxury; we’re selling Infrastructure. High-speed fiber is now a utility, like water or power. People need what we provide regardless of the economy, wh
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