Customer Service Representative (CSR) - Tempus Ai - Chicago

Jobs like Customer Service Representative (CSR)

• Rent A Center

  

  Account Manager

  15 days ago

  Chicago

  Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour ? Why should I apply in just a few clicks? Position Summary If you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values. Key Responsibilities · Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships · Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards · Maintain account health and secure payment commitments utilizing account management tools · Complete assigned routes for deliveries, pickups, and account follow-ups · Deliver white-glove customer service in-store, over the phone, and in customers’ homes · Contribute to sales growth and generate new rental agreements · Safely transport, install, and handle merchandise · Maintain showroom standards and company vehicles · Adhere to all company safety and operational guidelines Qualifications · High school diploma or equivalent · At least 18 years of age · Valid driver’s license with good driving record · Strong communication and customer service skills Physical Requirements · Ability to lift and move heavy merchandise · Ability to drive a box truck · Standing and driving for extended periods of time Schedule & Work Environment · Full-time, Monday–Saturday · Sundays off plus one weekday off · Physically active role requiring lifting, bending, and standing Benefits · Rapid growth and advancement opportunities · Weekly pay · Paid time off · Medical, dental, vision, life & disability insurance · Industry leading 401(k) with company match · Flexible Spending & Health Savings Accounts · Supplemental and voluntary insurance options Equal Opportunity Employer Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

• Buckingham Search

  

  SEC & Technical Accounting Manager

  2 days ago

  Chicago

  SEC Reporting & Technical Accounting Manager Chicago, IL | 3 days in the office, 2 days work from home A growing real estate investment platform is seeking an experienced SEC Reporting Manager to lead financial reporting and disclosure processes across affiliated entities. This role offers strong visibility across finance and leadership teams, with responsibility for delivering accurate, timely filings while improving reporting processes and controls. The position sits at the intersection of accounting, reporting, and operations, and will play a key role in scaling the organization’s reporting infrastructure. Responsibilities: • Lead the preparation and filing of periodic reports (10-Q, 10-K, 8-K) in compliance with US GAAP and SEC requirements, • Manage the quarterly close-to-file process, including cross-functional coordination, • Partner with internal stakeholders to ensure completeness and accuracy of disclosures, • Support drafting and review of MD&A and other narrative disclosures, • Oversee XBRL/iXBRL tagging and filing accuracy, • Identify opportunities to improve reporting efficiency, automation, and controls, • Research accounting issues and prepare technical memos and documentation, • Monitor new accounting and disclosure guidance and assess the impact, • Support the implementation of accounting policies and reporting requirements across entities, • Maintain and enhance internal controls over financial reporting, • Coordinate with external auditors on quarterly reviews and annual audits, • Support audit processes, including documentation and comment resolution Qualifications • Bachelor’s degree in Accounting or Finance; CPA preferred, • 6–9 years of relevant experience in public accounting and/or SEC reporting, • Experience owning or supporting full-cycle SEC filings (10-Q and 10-K), • Strong knowledge of US GAAP and SEC reporting requirements, • Effective technical writing and communication skills Preferred Experience • Public accounting background (Big 4 or similar), • Experience in real estate, investment management, or related industries, • Familiarity with complex entity structures and multi-entity reporting, • Experience working with external service providers or administrators, • Exposure to SEC reporting systems and process improvements Why Consider This Role • High-impact position with visibility across leadership, • Opportunity to take ownership of reporting processes, • Exposure to both technical accounting and operational finance, • Growing platform with room to influence and improve

• North Bridge Staffing Group

  

  Customer Service Specialist

  3 days ago

  Chicago

  Dealer Experience Representative This role serves as the main point of contact between a specialty accounts team and an external sales force, delivering strong customer service to both internal staff and outside customers throughout the U.S. and Canada. The person in this position also picks up various support projects for the service team, such as handling shortage claims on shipments, managing returns, processing warranty issues, and entering orders. Core Responsibilities: • Maintain solid product knowledge and be able to explain technical details about the racquet product line, • Handle escalated customer service problems and make sure they're resolved appropriately, • Field equipment-related questions and offer product recommendations, • Track open orders closely to keep deliveries on schedule, • Look for opportunities to grow sales within existing accounts by suggesting complementary or replacement products, • Manage order processing — including standard orders, returns, and samples — to keep customers satisfied and encourage repeat business, • Build and maintain strong working relationships with both internal teams and outside customers Qualifications: • A bachelor's degree in business or a related field plus at least 2 years of relevant experience, OR 3+ years in a customer-service-oriented role as a substitute for the degree, • Solid proficiency with Microsoft Office; familiarity with SAP is a plus, • An interest in sports or athletic brands is a bonus Additional Traits: • Strong people skills, with the ability to stay calm and defuse tense customer interactions, • General knowledge of racquet sports equipment and the ability to speak to competing brands, • Comfortable working independently and coordinating across multiple teams, including in a remote setup, • Strong multitasking and prioritization skills, able to meet deadlines, • Adaptable to shifting priorities as business needs change

• Charter Steel Trading

  

  Customer Service Representative

  1 day ago

  Chicago

  Charter Steel is a premier steel service center distributing premium ferrous metals. Value added processing capabilities include slitting, cut-to-length, blanking, shearing, and mechanical tubing. We use our expertise to align the global supply chain to provide the insight and the solutions that lower your metal supply cost. Industries, Charter Steel serves a diverse customer base. Our metal can be found in the automotive, construction, agriculture, livestock, energy, lawn and garden, appliance, truck trailer, waste handling, HVAC, and mining industries. We are currently looking for Full-Time Customer Service Representative to join our Team within the Sales department. The Customer Service Representative position, • Located in the Chicago area., • This position is Full-Time, • The employee works Hybrid (Employees works on-site and off-site) at our office located in our Chicago headquarters. Position Summary: First point of contact for our customers, and Sales related activities. Close working relationship with both outside sales representatives, and production managers is critical. Manage applied inventory, finished goods, on-time performance for orders, investigate customer complaints, and provide direction for solutions. The Customer Service Representative is also responsible for coordinating the movement, and shipment of material to customers. Workplace type: Full-Time position located in the Chicago headquarters location Job Location: Chicago, IL HQ Base Salary: To be determined, based on experience level. Essential Duties and Responsibilities • Review daily the open order report, and work with production scheduling to ensure orders are ready on time., • Review AR report weekly to ensure material is correctly being reserved for specific customers., • Communicate order status to customers on a regular/ongoing basis., • Expedite open orders that are delinquent or have potential to become delinquent with production scheduling, purchasing, and management (when necessary)., • Proactively advise appropriate parties (production, sales, management, purchasing) of issues /barriers to meeting customers' needs, and on-time performance., • Call all active customer contacts weekly to maintain contact and check on service satisfaction and opportunities., • Reconcile open orders weekly (working with Sales Representatives). Close our completed orders timely., • Process all order change requests from customers., • Submit alternatives/ deviations to customers for approval when necessary., • Review finished goods report and work with customers to ship all current and past due orders. Involve Sales Representatives and/or Manager when necessary., • Type up all directs, and include copy of Sales Order, customer Purchase Order, and source documents., • Obtain freight rates, credit approval, and order trucks for all shipments. This includes material that is processed on the outside., • Document pertinent communications with customers on Sales Orders. If changes or deviations are made to an order, obtain approval in writing from the customer., • Solicit business from existing customers as part of routine customer contact., • Maintain customer files, which may include customer specifications, requirements, and communications., • Responsible for movement of all CCR material and maintain record of all CCR's., • Provide back-up for compiling daily billing packages. Experience/Education Requirement: • Associate degree., • 1-2 years of customer service experience preferred. Knowledge, Skills, and Experience: • Proficient in Microsoft Office applications, • Knowledge of principles and processes for providing customer service., • Excellent interpersonal, teamwork, problem-solving, and communication skills., • Strong customer orientation. Charter Steel offers a competitive total rewards package including health and wellness programs, retirement programs, paid time off, and a casual work environment. • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class

• North Lawndale Employment Network

  

  Client Solutions Specialist

  1 day ago

  Chicago

  Job Description Position: Client Solutions Specialist (Participant Advancement Specialist) - WIOA Department: Workforce Development Reports to: Manager of Client Advancement Status: Full-Time / Exempt Hours: Full – Time – 40 hours per week / Some evenings and weekends, as needed Hours of Operation: Monday – Friday 9am-5pm (onsite) Salary: $55,000 - $60,000 Organizational Description: North Lawndale Employment Network is a comprehensive workforce development agency on Chicago’s West Side dedicated to advancing the economic outcomes of the community’s residents through innovative employment initiatives, including our social enterprises. In August 2021, the North Lawndale Employment Network transitioned to a new campus which features a premier community café for residents and stakeholders. Our Mission: To improve the earning potential of the North Lawndale community through innovative employment initiatives that lead to economic advancement and an improved quality of life for residents. Opportunity: The Client Solutions Specialist empowers individuals to achieve meaningful, lasting employment by providing personalized, participant-centered career services from eligibility through job placement. Serving as a trusted partner and advocate, this role helps participants identify their strengths, overcome barriers, and develop clear pathways to success through individualized career coaching and comprehensive Individual Employment Plans (IEPs). By connecting participants with resources and opportunities, maintaining accurate program documentation, and ensuring compliance across required data systems, the Client Solutions Specialist plays a key role in creating sustainable career outcomes. Key Responsibilities: Participant Assessment, Planning, and Coaching (40%) Purpose: Guide participants from eligibility determination through high-quality coaching, individualized goal setting, consistent engagement, and successful program progression. • Screen and assess participants to determine program eligibility, training suitability, supportive service needs, and likelihood of successful placement., • Develop, review, and update Individual Employment Plans (IEPs) with realistic short- and long-term employment, education, and advancement goals., • Provide individualized career counseling, mentoring, accountability, and follow-up for scheduled appointments, missed appointments, and participant milestones., • Maintain a consistent caseload-management process that supports participant engagement, program completion, and employment entry. Career Readiness and Employment Advancement (30%) Purpose: Prepare participants to secure employment by strengthening job-search skills, workplace behaviors, and connections to employment opportunities. • Assess and reinforces job-readiness standards, including workplace expectations, professional communication, business attire, behavior, attitude, and reliability., • Assist with workforce training program facilitation as needed., • Coach participants in identifying and resolving employment challenges, such as restrictive job preferences, childcare, and transportation., • Support participants in developing professional portfolios and other employment materials in collaboration with the Associate Manager of Digital Equity., • Collaborate with the Manager of Customized Skills to align participants’ skills and interests to upskilling opportunities related to available jobs in the marketplace., • Share job leads and prepare participants for interviews and job-related employment opportunities in collaboration with the Manager of Business Solutions., • Collaborate with the Manager of Business Solutions to capture 30/60/90/180/365-day retention for participants with unsubsidized employment. Data Management, Compliance, and Team Coordination (30%) Purpose: Maintain accurate records, support grant and program compliance, and coordinate information and services across NLEN teams and external partners. • Enter timely, accurate case notes, service activities, outcomes, and required documentation in participant hard files, Salesforce, and other designated data management systems., • Track correspondence, contracts, referrals, provider placements, and supporting documentation and compile reports or results as requested., • Coordinate with program, employer engagement, digital equity, and supportive-service staff to route participants through services and resolve gaps that affect outcomes., • Support outreach and special projects as needed, maintain current knowledge of program and training terminology, and provide monthly success stories or program updates for organizational communications. Qualifications & Skills • Education & Experience: BA/BS degree in liberal arts, social work, phycology, behavioral science or a related field, with 3-5 years of experience required. Strong knowledge of the vocational training market. Ability to establish a liaison and interact with private and public agencies. Prior WIOA program experience is highly preferred. Experience using CRM and case management tools such as Salesforce, IWDS 2.0, Career Connect, Illinois workNet, and ECM are strongly preferred. • Writing & Communication: Excellent written and verbal communication skills., • Preferred training and skills: Trauma training and experience working with justice involved and individuals with employment barriers to include but not limited to housing, transportation, domestic and food insecurities or a plus., • Commitment to Mission: Passion for NLEN’s mission and a strong commitment to social and economic justice., • Other Requirements: Excellent self-management, time management, and follow-up communication skills. NLEN Core Values Neighborhood-focused employment initiatives are fundamental. Successful programs are neighborhood-focused and community-driven so they meet the specific needs of individuals. Quality of work matters. People who work hard should not be poor. A full-time job must meet basic needs and offer conditions for engagement, advancement, and respect. Economic mobility is essential to reducing poverty. Family supporting wages and financial literacy are core to addressing economic insecurity, which disproportionally affects African American, Latino, and other families of color. Economic insecurity is not only impacting the poor; it has grown to threaten the middle class. Self-employment and entrepreneurship are critically important economic mobility strategies to generate income and boost household finances. We must address the racial wealth gap and social inequality. The United States’ history of racially charged public policy has created the modern racial wealth divide not just through the legacy of slavery and Jim Crow, but through the more recent race-based discrimination in hiring, housing subsidies, tax subsidies, and veteran benefits as well as other implicitly and explicitly racist public policies. Everyone deserves human dignity and empowerment. To uphold this belief, we do all of our work in a manner that values human dignity and eliminates shame, humiliation, and stigma by building on the strengths that help our participants and community survive loss and trauma and rebalance the power dynamic between participants and authority figures.

• Buckingham Search

  

  Accounting Manager – Process Improvement & SOX

  5 days ago

  Chicago

  Accounting Manager – Process Improvement & SOX 📍 Chicago, IL | Hybrid A large, publicly traded global manufacturing organization is seeking an Accounting Manager to serve as the strategic bridge between its Corporate Accounting and SOX Compliance teams and its operational finance organization — translating corporate accounting directives into practical workflows while ensuring uncompromising US GAAP and SOX compliance across a complex, multi-site environment. This is a unique role for a commercially-minded Big 4 CPA who thrives at the intersection of technical accounting, internal controls, and operational process improvement — with the presence and judgment to stand before senior leadership and defend operational accounting perspectives. What You'll Do: • Lead end-to-end SOX process management and coordination across operational sites — ensuring local control owners understand, execute, and document key controls effectively, • Liaise with the Internal Control team on identified control gaps — engaging appropriate operational contacts and driving timely remediation, • Partner with Corporate Accounting on the rollout and practical implementation of new accounting policies — translating technical requirements into actionable operational guidelines, • Standardize core accounting and reporting workflows across manufacturing and distribution locations in partnership with local operational finance and plant leadership, • Drive continuous improvement in balance sheet reconciliation workflows and manual journal entry processes — resolving aging bottlenecks and establishing clean documentation standards, • Provide practical US GAAP guidance across revenue recognition, lease and CapEx governance, and inventory cost accounting to ensure compliant and efficient operations, • Travel 10–30% for site visits to operational plants, distribution facilities, and corporate meetings What We're Looking For: • Bachelor's degree in Accounting, Finance, or related field; Active CPA required, • 5–8+ years of progressive accounting, internal controls, and assurance experience, • Big 4 or top national public accounting firm experience — auditing publicly traded manufacturing, industrial, or complex distribution clients required, • Proven SOX 404 compliance experience including control deficiency remediation and operational process standardization, • Expert knowledge of US GAAP standards including ASC 606, ASC 842, ASC 330, and ASC 360, • Strong SAP ECC/SAC experience preferred; advanced Excel and Google Sheets skills required, • High emotional intelligence with proven ability to build consensus between conflicting corporate and operational priorities, • Executive presence with the ability to present and defend accounting positions to CFO and Director-level leadership Why This Role Stands Out: ✅ Unique strategic role at the intersection of Corporate Accounting, SOX, and operational finance ✅ Real influence over process standardization and compliance across a large, multi-site organization ✅ High visibility to CFO and senior leadership with meaningful technical accounting authority ✅ Publicly traded global manufacturer — complex, interesting work across multiple business lines ✅ Competitive compensation including 401(k), ESPP, medical, dental, vision, and paid parental leave ✅ Hybrid flexibility in Chicago with site visit travel component

• Sales Talent Inc.

  

  Mid-Market Account Manager — Aviation eLearning (Compliance-Based / Subscription Model)

  2 days ago

  Chicago

  Location: U.S. (East Region - near major airport preferred) • Comp: $120K base + $150K OTE + full benefits We’re partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators. Why This Role Stands Out • 98% client retention and <5% revenue churn with a deeply embedded, mission-critical product., • Recurring, per-user subscription model with strong expansion and multi-year contract opportunity., • Strong product-led growth history now expanding into outbound and structured customer success., • High NPS (72) and brand reputation built on quality and service in a compliance-driven industry., • Significant untapped TAM with focused expansion into strategic prospects., • Opportunity to shape processes, influence systems, and help build a modern CS function. What You’ll Own • Manage and grow a book of ~75 mid-market accounts ($10K–$100K ACV)., • Drive net revenue retention through renewals, expansion, and contract optimization., • Lead customer relationships post-sale, partnering with technical specialists and support, • Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals)., • Transition customers to multi-year, per-user subscription contracts., • Collaborate cross-functionally with sales, finance, product, and support teams. Ideal Candidate Profile • 5–7+ years in account management, customer success, or revenue-facing roles., • Experience managing a portfolio of accounts (not limited to a small book)., • Background in subscription, SaaS-style, or recurring revenue models preferred., • Strong executive presence with ability to engage senior stakeholders., • Comfortable in evolving environments with developing processes and structure., • Curious, proactive, and energized by building and improving systems., • Willingness to travel (~20–30%).

• Buckingham Search

  

  Accounting & Financial Systems Manager

  2 days ago

  Chicago

  Accounting & Finance Systems Manager Chicago, IL or New York City | Hybrid - 1 day in the office If you're passionate about transforming accounting processes through technology, automation, and process improvement, this is an opportunity to make a measurable impact. We're looking for an Accounting & Finance Systems Manager to lead the evolution of our Contract-to-Cash ecosystem, partnering with Accounting, IT, and business leaders to modernize financial operations, implement innovative solutions, and create a more efficient, scalable finance organization. This is an ideal role for someone who enjoys owning initiatives from strategy through implementation and wants the opportunity to influence how finance operates across the firm. Responsibilities: • Own and continuously enhance the firm's Contract-to-Cash processes, including billing, revenue management, client arrangements, accounts receivable, collections, cash application, and related financial workflows., • Partner with Accounting, IT, and business stakeholders to develop and execute a strategic roadmap for finance systems and process improvements., • Identify opportunities to automate manual processes, streamline workflows, improve controls, and enhance the overall user experience., • Lead projects from discovery through implementation, including business analysis, process mapping, requirements gathering, system configuration, testing, deployment, and user adoption., • Translate complex business needs into clear functional requirements, user stories, testing plans, and implementation documentation., • Manage relationships with third-party software vendors, oversee system enhancements, evaluate new functionality, and drive continuous platform optimization., • Champion the use of automation, AI, and emerging technologies to improve efficiency, accuracy, compliance, and reporting., • Ensure system enhancements align with internal controls, audit requirements, data governance standards, and downstream financial reporting., • Develop and monitor operational KPIs, adoption metrics, and process performance to identify opportunities for continuous improvement., • Create documentation, training materials, and self-service resources that promote standardization and increase user adoption., • Collaborate with Finance Systems and IT teams to deliver scalable, enterprise-wide solutions while serving as the subject matter expert for the Contract-to-Cash portfolio. Qualifications: • Bachelor's degree in Accounting, Finance, Information Systems, or a related field (Master's degree preferred)., • 7+ years of experience in finance systems, business systems analysis, product ownership, ERP implementation, or process improvement supporting Accounting or Finance., • Strong understanding of Contract-to-Cash processes, including billing, pricing, revenue management, accounts receivable, collections, cash application, and client arrangements., • Experience working with enterprise financial systems; Aderant experience is a plus., • Proven ability to lead cross-functional initiatives from concept through implementation., • Experience improving business processes through automation, workflow optimization, or digital transformation., • Knowledge of internal controls, audit requirements, and financial governance., • Strong analytical, communication, and stakeholder management skills with the ability to bridge business and technology teams. Why This Opportunity? • Own high-impact initiatives that directly improve how finance operates across the organization., • Drive digital transformation by leveraging automation, AI, and modern finance technologies., • Work cross-functionally with Accounting, IT, and business leaders while influencing strategic priorities., • Lead meaningful projects from idea through implementation with significant visibility and autonomy., • Join a collaborative environment that values innovation, continuous improvement, and professional growth.