Showroom Customer Service - with Japanese Language Proficiency
27 days ago
West Hollywood
Job Description • Title: Showroom Customer Service & Luxury Goods Valuer (Retail), • Employment type: Full-time, • Location: West Hollywood, California (On-site Only), • Working hours: 9:30am to 6:30pm. Shift-based schedule with 2 days off per week, • Role focus: Showroom-first customer service + stock/inventory and delivery coordination, with secondary support for purchase/appraiser operations We are a rapidly growing company in the luxury resale industry, expanding into the U.S. market. We are seeking Showroom Customer Service & Luxury Goods Valuers who are passionate about luxury brands and eager to develop expertise in product appraisal. No prior experience required. Candidates with a strong interest in luxury brands and the resale market are welcome to apply! 【Key Responsibilities】 • Replenish and organize stock on the showroom sales floor., • Assist and serve customers politely and professionally., • Perform stock take and inventory checks with accurate records., • Maintain showroom/store cleanliness, visual presentation, and display standards., • Arrange and coordinate delivery items with operations/logistics flow., • Handle customer follow-ups and basic service communication., • Take product photos and write clear product descriptions for listings and customer communication materials., • Continuously learn luxury goods appraisal and explain item condition factors and market-based pricing context clearly to customers during service conversations., • Main duty is showroom operations; also support purchase by handling item intake, running first-pass brand/authenticity/condition checks, recording appraisal details, and preparing cases for senior appraiser offer decisions under SOP and supervisor guidance. 【Minimum requirements】 • Customer-facing experience in retail, hospitality, service desk, or similar in-person support roles., • Strong spoken and written English for daily showroom customer service communication., • Japanese is needed for communication with the manager; JLPT N4 or above is preferred., • Comfort handling luxury items with care and following item-security procedures., • Basic digital operations skill (POS/CRM/inventory system, spreadsheet, and chat/email updates)., • Availability for shift-based work, including weekends and peak retail periods. 【Preferred qualifications】 • Hands-on exposure to luxury resale, pawn, appraisal, consignment, or branded goods handling., • Experience with stock control, reconciliation, and online listing/e-commerce support., • Japanese proficiency at JLPT N4 or above is preferred; N3 or above is a stronger match. 【Compensation】 • Starting salary: USD 4,000 per month for the first 3 months., • After completing 3 months: USD 4,200 per month., • After passing the in-house appraiser test: USD 4,500 per month., • Comprehensive benefits package 【Training Program (Overseas Training Opportunity)】 • Upon joining, employees will participate in a 3-month overseas training program (approximately from July to September 2026) in Southeast Asia (Singapore, Indonesia, or Malaysia), • Monthly salary will be provided during the training period, • Full housing support will be covered by the company, • Visa support will be provided for the duration of the training 【Training Details】 • Develop knowledge of luxury brands and resale market, • Gain hands-on experience in both office and retail store environments, • Learn product evaluation techniques, including identifying materials, craftsmanship, and authenticity (e.g., tools used, leather characteristics, and distinguishing counterfeit items)