Energy Consultant - NEU GLOBAL - New York

As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at BNY Mellon, Fidelity, or Bank of America, among many other leading organizations in the New York | New Jersey area. Are you eligible? You can apply to Year Up United if you are: • A high school graduate or GED recipient, • Eligible to work in the U. S., • Available Monday-Friday throughout the duration of the program, • Highly motivated to learn technical and professional skills, • Have not obtained a Bachelor? s degree, • You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: • Application Development, • Business Operations, • Banking, • IT Support, • Financial Operations, • Data Analysis, • Project Management, • Network Security & Support, • Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at BNY Mellon, Fidelity, or Bank of America, among many other leading organizations in the New York | New Jersey area. Are you eligible? You can apply to Year Up United if you are: • A high school graduate or GED recipient, • Eligible to work in the U. S., • Available Monday-Friday throughout the duration of the program, • Highly motivated to learn technical and professional skills, • Have not obtained a Bachelor? s degree, • You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: • Application Development, • Business Operations, • Banking, • IT Support, • Financial Operations, • Data Analysis, • Project Management, • Network Security & Support, • Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Account Manager – Luxury Packaging & Brand Experiences We are seeking an experienced B2B sales professional with a strong track record in new business development and account management, ideally within luxury packaging, promotional products, visual merchandising, or custom manufacturing. This is a sales-driven position, not a marketing or production-only role. The successful candidate must have at least 5 years of relevant B2B sales or business development experience, with demonstrated ability to prospect, acquire new clients, and grow accounts. The position is based in Midtown Manhattan, with four days per week in the office. Candidates must be legally authorized to work in the United States. About DAPY DAPY is a family-owned, international company specializing in the design, engineering, and manufacturing of premium packaging, promotional objects, and bespoke brand experiences. For over 40 years, we have partnered with some of the world's most prestigious brands across beauty, fragrance, wines & spirits, fashion, hospitality, and other luxury sectors, transforming creative concepts into exceptional physical products. With offices in Paris, New York, Shanghai, Hong Kong, and Taiwan, we combine creative expertise, technical innovation, and a global network of manufacturing partners to deliver tailor-made solutions for our clients. As we continue to expand our presence in the United States, we are looking for an ambitious, commercially driven Account Manager to join our New York team and contribute directly to our growth in the US market. The Role As an Account Manager at DAPY, you will be responsible for developing new business opportunities, managing key client relationships, and driving revenue growth across the US luxury market. This is a commercially focused role combining new business development, strategic account management, and end-to-end project coordination. You will work directly with luxury brands to understand their needs, identify opportunities, and develop innovative packaging, merchandising, and promotional solutions in collaboration with our international teams. From the initial client approach to the delivery of finished products, you will act as a key point of contact, ensuring a seamless client experience while maintaining strong commercial performance. We are looking for someone who enjoys opening doors, building lasting relationships, and turning business opportunities into successful projects. Key Responsibilities Business Development & Sales • Proactively identify, prospect, and secure new business opportunities within the US luxury and premium markets., • Build relationships with decision-makers across beauty, fragrance, wines & spirits, fashion, hospitality, and related industries., • Manage the entire sales cycle, from prospecting and initial client meetings to presentations, quotations, negotiations, and closing., • Develop and maintain a strong pipeline of qualified opportunities to support ambitious growth objectives., • Identify market trends, emerging opportunities, and potential new accounts., • Represent DAPY at industry events, trade shows, and client meetings. Account Management & Client Relationships • Develop and nurture long-term relationships with existing clients., • Identify opportunities to expand existing accounts through new projects, product categories, and business initiatives., • Act as a trusted partner to clients, understanding their brand positioning, commercial objectives, and technical requirements., • Prepare and deliver compelling presentations, proposals, and product recommendations., • Maintain a high level of responsiveness, professionalism, and client satisfaction. Project Development & Coordination • Translate client briefs into clear project requirements, working closely with DAPY's international design, engineering, sourcing, and production teams., • Coordinate the development of customized products, from initial concept and prototyping through manufacturing and delivery., • Oversee project timelines, pricing, and commercial follow-up to ensure successful execution., • Anticipate and resolve challenges in collaboration with internal teams and external partners., • Ensure that proposed solutions meet clients' expectations for quality, creativity, budget, and timing. Market Development & Reporting • Contribute to DAPY's commercial strategy and brand visibility in the United States., • Track sales activity, business opportunities, and account performance., • Provide regular updates on pipeline development, forecasts, and commercial results., • Share market insights and client feedback to support the company's broader growth strategy. Your Profile • Minimum 5 years of experience in B2B sales, account management, or business development, preferably within luxury packaging, promotional products, merchandising, or related industries., • Proven ability to generate new business, manage a sales pipeline, and develop long-term client relationships., • Experience working with luxury and premium brands, ideally in beauty, fragrance, wines & spirits, fashion, or hospitality., • An existing network of industry contacts and decision-makers is a strong advantage., • Strong commercial instincts, excellent negotiation skills, and a results-driven mindset., • Ability to understand and manage complex, customized products and projects involving multiple stakeholders., • Excellent communication, interpersonal, and presentation skills., • Highly organized, proactive, autonomous, and comfortable managing multiple projects simultaneously., • An entrepreneurial mindset, with the ambition to contribute to the growth of an international business., • Comfortable collaborating across cultures, time zones, and international teams., • Professional fluency in English; additional languages are a plus., • Willingness to travel for client meetings, industry events, and trade shows., • Candidates must be legally authorized to work in the United States. Compensation & Benefits • Base salary: $90,000–$115,000 annually, depending on experience and qualifications., • Sales commission: Performance-based commission on sales., • Health benefits: Medical, dental, and vision insurance., • Paid time off: 15 days of PTO annually., • Hybrid working arrangement: Four days per week in our Midtown Manhattan office, with Fridays working remotely., • International exposure: Close collaboration with our teams across Europe, the US, and Asia., • High-profile clients: The opportunity to develop projects for some of the world's most recognized luxury brands., • Entrepreneurial environment: Join a family-owned company where initiative, creativity, and individual contributions are valued., • Growth opportunity: Direct exposure to senior leadership and the opportunity to play a key role in building and expanding DAPY's US business. Why Join DAPY? At DAPY, we combine the agility and entrepreneurial spirit of a family-owned business with the capabilities and reach of an international organization. You will have the opportunity to work on a wide variety of creative and technically ambitious projects, develop meaningful relationships with leading luxury brands, and make a tangible contribution to our growth in the United States. We value people who take ownership, think commercially, and enjoy working in a dynamic, collaborative environment. If you are passionate about business development, luxury brands, and bringing exceptional products to life, we'd love to hear from you.

NOTE: To apply, please send an email to people@haecpg.com with "Job Application - CX Manager" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email. COMPANY: Hae CPG POSITION: Customer Service Manager REPORTS TO: CX Lead ROLE TYPE: Full-Time OFFICE LOCATION: Headquartered in Brooklyn, NY but the role is fully remote HOURS: Must be comfortable with occasional weekend and holiday coverage About the Company Hae CPG is an operations, supply chain, and customer service partner for emerging and scaling beauty and wellness brands. We work as an extension of our clients’ internal teams, providing hands-on execution and management to keep their businesses running smoothly as they scale. We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our team manages the day-to-day workflows, partners, and processes behind the business, allowing brand leaders to stay focused on growth. Our customer experience services include day-to-day ticket management, pre-launch CX setup, customer service strategy, workflow and process optimization, escalation management, and customer feedback reporting and insights. Role Description The Customer Experience Manager plays a hands-on role in managing and delivering high-quality customer experience across multiple Hae CPG client brands. This is an execution-focused management position for someone who is equally comfortable working directly in the ticket queue and building the strategy, systems, policies, and processes behind it. You’ll oversee CX for assigned brands, from day-to-day ticket management and complex escalations to developing macros, SOPs, policies, workflows, and strategic recommendations. You’ll be expected to understand the broader CX technology ecosystem and advise clients on tools, processes, and best practices that improve both the customer experience and team efficiency. This role requires strong CX judgment and a deep understanding of e-commerce customer experience. We’re looking for someone who can assess a brand’s existing CX operation, identify gaps and opportunities, recommend improvements, and then execute against those recommendations. Responsibilities • Independently own day-to-day CX operations across assigned client brands, including direct ticket management and resolution, • Develop and maintain CX policies, SOPs, macros, workflows, escalation paths, and internal documentation, • Build and optimize CRM workflows, automations, tags, views, macros, and reporting to improve efficiency and service quality, • Evaluate existing CX operations and provide strategic recommendations around customer experience, policies, workflows, tools, and team structure, • Support pre-launch CX setup for new brands, including CRM configuration, policies, macros, workflows, escalation procedures, and customer-facing processes, • Own complex customer escalations and exercise independent judgment around refunds, replacements, exceptions, fraud concerns, and other sensitive situations, • Understand and navigate common e-commerce payment processors and payment methods to troubleshoot payment, refund, dispute, and order issues, • Manage and optimize customer interactions across CRM, chat, reviews, social commerce, and other customer-facing channels, • Understand and work within major review and reputation platforms, including responding to reviews and identifying recurring customer sentiment, • Monitor CX KPIs, ticket trends, customer feedback, and recurring issues and translate findings into actionable recommendations for clients, • Identify opportunities to improve customer satisfaction, reduce contact rates, improve resolution efficiency, and eliminate recurring friction points, • Partner closely with Hae's Operations team and client 3PLs to identify and resolve fulfillment-related CX issues, • Serve as a day-to-day CX advisor to assigned clients and confidently communicate recommendations, risks, trends, and opportunities, • Oversee and develop CX Associates and fractional agents through training, QA, feedback, and escalation support, • Work with 3PL to troubleshoot fulfillment challenges and roadblocks, • Step directly into ticket management during high-volume periods, launches, coverage gaps, weekends, holidays, or other business needs Requirements • 3-5+ years of experience, preferably within DTC, e-commerce, beauty, wellness, CPG, or high-growth startups, • Demonstrated experience independently owning CX for a DTC or e-commerce brand, • Strong hands-on experience with Gorgias and Zendesk, including building macros, rules, tags, views, automations, and workflows, • Strong working knowledge of Shopify and the broader DTC e-commerce ecosystem, • Demonstrated experience developing CX SOPs, policies, macros, escalation procedures, and workflows, • "No task is too big or too small" mindset; remains hands-on with day-to-day responsibilities, including ticket management, while also being able to think strategically and drive broader CX initiatives, • Ability to assess CX performance and translate customer feedback and data into strategic recommendations, • Strong understanding of CX KPIs and policies, • Experience training, mentoring, QCing and managing junior CX team members and fractional support, • Experience with TikTok Shop, Amazon, retail.com, or marketplace customer support, • Experience working with review and customer feedback platforms, such as Yotpo, Okendo, Trustpilot, or similar tools, • Experience working with common payment processors and payment methods, such as Shopify Payments, Stripe, PayPal, Shop Pay, Afterpay, Klarna, or similar platforms, • Excellent judgment and ability to independently make decisions in nuanced customer situations, • Excellent written and client-facing communication skills, • Strong working proficiency in Google Sheets and experience using data and reporting to support CX recommendations