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Field Training Manager - Steak n' Shake - Jacksonville

Sales & Marketing

12 hours ago0 views

Field Training Manager


Steak 'n Shake | Franchisee


Position Overview


Steak 'n Shake is seeking a high-impact Field Training Manager (FTM) to elevate performance across franchisee restaurants. Reporting to the VP of Training and collaborating with multi-unit field leadership, this leader will drive training excellence, strengthen multi-unit capability, and ensure disciplined restaurant certification standards across assigned markets. This role is a visible, performance-focused position that directly influences operational results and builds the future bench of Steak 'n Shake leadership.


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Key Responsibilities


1. Lead Market-Based Training Execution


  • Plan, deliver, and evaluate training for new product launches and non-product initiatives across franchise and company markets.
  • Execute special projects and field tests while ensuring consistent brand standards and operational excellence.
  • Measure training effectiveness and adjust delivery to maximize performance outcomes.

2. Coach & Develop Restaurant Leadership


  • Conduct structured restaurant assessments and lead "development days" with Franchisees.
  • Diagnose operational gaps, measure performance drivers, and provide actionable coaching and feedback.
  • Recommend and implement targeted development plans to build leadership bench strength and improve restaurant results.
  • Partner with Franchise Business Advisors (FBAs) and leaders to elevate management capability.

3. Facilitate Instructor-Led Training


  • Facilitate 2–3 training classes per month (approximately 27 annually) in assigned franchisee markets.
  • Teach core operational, leadership, and performance curriculum aligned with company strategy.
  • Receive recommendations from field leadership on training needs and provide live support.
  • Teach and oversee food safety training certification at the restaurant level

4. Manage Training Restaurant Certification Standards


  • Oversee and ensure disciplined execution of the training restaurant certification process.
  • Audit, assess, and validate training restaurants to maintain consistent, high-performance standards.
  • Strengthen organizational performance through structured certification oversight.
  • Visit high-performing restaurants and develop them into certified training restaurants
  • Partner with existing certified training restaurants to audit and coach training best practices

5. Support New Restaurant Openings


  • Lead and support Franchisee onboarding.
  • Develop follow-up plans to ensure training initiatives translate into sustained operational performance.

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Required Qualifications


  • 5–7 years of progressive restaurant operations experience required.
  • Minimum 2 years of multi-unit training leadership experience required.
  • Proven experience leading restaurant training initiatives, coaching managers, and driving measurable operational improvements.
  • Demonstrated ability to assess performance, analyze data, and implement structured improvement plans.
  • Strong facilitation and presentation skills with experience teaching or leading structured training programs.
  • Ability to travel within assigned domestic markets (estimated 50–70% travel depending on market needs).

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Preferred Qualifications


  • 8+ years of restaurant operations experience in a multi-unit or franchise environment.
  • Prior experience in franchise systems
  • Experience facilitating formal leadership development or corporate training programs.
  • Experience supporting new restaurant openings and certification processes.
  • Bilingual capabilities (Spanish preferred).

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Why Steak 'n Shake?


At Steak 'n Shake, we are building a high-performance franchise system grounded in operational excellence, leadership development, and disciplined standards. The Field Training Manager plays a critical role in shaping the future of our franchisee model and strengthening restaurant leadership across markets.


This position serves as a direct bench for Franchise Business Advisor and other operations or training leadership roles — offering strong career growth for ambitious leaders ready to make an impact.


#CORP7080

  • Experience
    Required
  • Employment
    Full-time

pin icon10661 San Jose Boulevard, Arrowhead, 32257, Jacksonville

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Sales ManagerJacksonville

Hiring on JOB TODAY since April, 2026

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    Field Training Manager Steak 'n Shake | Franchisee Position Overview Steak 'n Shake is seeking a high-impact Field Training Manager (FTM) to elevate performance across franchisee restaurants. Reporting to the VP of Training and collaborating with multi-unit field leadership, this leader will drive training excellence, strengthen multi-unit capability, and ensure disciplined restaurant certification standards across assigned markets. This role is a visible, performance-focused position that directly influences operational results and builds the future bench of Steak 'n Shake leadership. * * * Key Responsibilities 1. Lead Market-Based Training Execution • Plan, deliver, and evaluate training for new product launches and non-product initiatives across franchise and company markets., • Execute special projects and field tests while ensuring consistent brand standards and operational excellence., • Measure training effectiveness and adjust delivery to maximize performance outcomes. 2. Coach & Develop Restaurant Leadership • Conduct structured restaurant assessments and lead "development days" with Franchisees., • Diagnose operational gaps, measure performance drivers, and provide actionable coaching and feedback., • Recommend and implement targeted development plans to build leadership bench strength and improve restaurant results., • Partner with Franchise Business Advisors (FBAs) and leaders to elevate management capability. 3. Facilitate Instructor-Led Training • Facilitate 2--3 training classes per month (approximately 27 annually) in assigned franchisee markets., • Teach core operational, leadership, and performance curriculum aligned with company strategy., • Receive recommendations from field leadership on training needs and provide live support., • Teach and oversee food safety training certification at the restaurant level 4. Manage Training Restaurant Certification Standards • Oversee and ensure disciplined execution of the training restaurant certification process., • Audit, assess, and validate training restaurants to maintain consistent, high-performance standards., • Strengthen organizational performance through structured certification oversight., • Visit high-performing restaurants and develop them into certified training restaurants, • Partner with existing certified training restaurants to audit and coach training best practices 5. Support New Restaurant Openings • Lead and support Franchisee onboarding., • Develop follow-up plans to ensure training initiatives translate into sustained operational performance. * * * Required Qualifications • 5--7 years of progressive restaurant operations experience required., • Minimum 2 years of multi-unit training leadership experience required., • Proven experience leading restaurant training initiatives, coaching managers, and driving measurable operational improvements., • Demonstrated ability to assess performance, analyze data, and implement structured improvement plans., • Strong facilitation and presentation skills with experience teaching or leading structured training programs., • Ability to travel within assigned domestic markets (estimated 50--70% travel depending on market needs). * * * Preferred Qualifications • 8+ years of restaurant operations experience in a multi-unit or franchise environment., • Prior experience in franchise systems, • Experience facilitating formal leadership development or corporate training programs., • Experience supporting new restaurant openings and certification processes., • Bilingual capabilities (Spanish preferred). * * * Why Steak 'n Shake? At Steak 'n Shake, we are building a high-performance franchise system grounded in operational excellence, leadership development, and disciplined standards. The Field Training Manager plays a critical role in shaping the future of our franchisee model and strengthening restaurant leadership across markets. This position serves as a direct bench for Franchise Business Advisor and other operations or training leadership roles --- offering strong career growth for ambitious leaders ready to make an impact. #CORP7080

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