Floor Manager
hace 14 días
New York
Job DescriptionDescription: Job Summary Responsible for supervising the daily operations and activities of the front-of-house employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality. Job Activities • Maintain professional appearance standards as directed in the Company Employee Handbook., • Anticipate and accommodate needs of the guests., • Supervises and coordinates employee responsibilities to ensure that the restaurant is running efficiently and profitably., • Participates in interviewing, hiring, and training new applicants and employee development of all subordinates., • Responsible for the scheduling of assigned department., • Participates in growth opportunities and employee development of all front-of-house employees., • Regulates all POS functions requiring a manager’s approval., • Assists with job performance reviews., • Addresses and resolves guest and employee concerns., • Responsible for reconciling end-of-shift financials., • Responsible for inventorying and ordering operational supplies., • Ability to perform the job duties of all supervised employees., • Possesses in-depth knowledge of all food and beverage menus., • Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies., • Ensures Department of Health and company sanitation standards., • Practical knowledge of the job duties of all supervised employees., • Communicates clearly and concisely with heart-of-house employees during service., • Ensures the completion of all opening and closing procedures by FOH employees, as prescribed by company., • Ensures the replacement or repair of all breakage, damage of equipment or furniture., • Attends, leads and participates in any training sessions, departmental meetings or pre-service meetings., • Learn by listening, observing other team members and sharing knowledge while leading by example., • Portrays a positive and professional attitude., • Demonstrates knowledge of venue, Company, its partners and supporting hotel environments., • Works as part of a team and provides help and support to all fellow team members. Requirements: Education, Experience and Skill Requirements • Company Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable)., • Minimum 2-3 years previous hospitality supervisory/management experience within a high-volume setting is essential., • Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred., • Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required., • Must be organized, self-motivated, and proactive with a strong attention to detail., • Proficient with computers (Microsoft Products), POS and technology., • Must be able to stand, lift and bend for extended periods of time., • Must be able to bend and lift to 50 lbs., • Role may include job duties or tasks requiring repetitive motion., • Exposure to hot kitchen elements or cleaning materials., • Must be able to work and remain focused in a fast-paced and ever-changing environment., • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
