Front Desk Receptionist – Spanish Clinic (Mineola Med)
Position Type: Full-Time / Part-Time
Location: Mineola, NY
Reports To: Office Manager / Clinic Administrator
Position Summary
The Front Desk Receptionist is the first point of contact for patients at the Spanish Clinic at Mineola Med. This role is responsible for providing excellent customer service, performing administrative duties, and supporting clinical staff. Fluency in both Spanish and English is required to effectively communicate with a diverse patient population.
Key Responsibilities
Patient Interaction & Customer Service
Greet patients warmly and professionally as they arrive.
Check patients in and out, ensuring demographic information is accurate and updated.
Provide assistance, directions, and general information in both English and Spanish.
Answer phone calls, return messages, and schedule appointments.
Handle patient inquiries and escalate clinical questions to appropriate staff.
Administrative Duties
Verify insurance information, eligibility, and documentation.
Collect co-pays, outstanding balances, and process payments.
Maintain organized patient records (electronic and paper).
Prepare daily schedules, appointment lists, and reports.
Ensure the front desk area is clean, organized, and welcoming.
Coordination & Support
Communicate effectively with medical assistants, providers, and office staff.
Assist with pre-visit paperwork, consent forms, and referrals.
Support workflow to ensure timely patient movement throughout the clinic.
Follow HIPAA regulations and maintain patient confidentiality at all times.
Required Qualifications
Bilingual: Fluent in Spanish and English (spoken and written).
High school diploma or equivalent; medical office experience preferred.
Strong customer service and communication skills.
Basic computer proficiency (EHR systems, scheduling software, email).
Ability to multitask in a fast-paced medical environment.
Professional, compassionate, and patient-focused demeanor.
Preferred Qualifications
Experience in a medical or healthcare front desk role.
Knowledge of insurance plans (Medicaid, Medicare, commercial).
Familiarity with EHR systems such as eClinicalWorks, Epic, or similar.
Work Environment
Outpatient clinic setting.
Frequent interaction with patients and clinical staff.
Requires ability to sit, stand, and perform administrative tasks for extended periods.
Compensation & Benefits
(Customize based on your offering)
Competitive hourly wage
Health, dental, vision insurance
PTO and holidays
Opportunities for training and advancement
- Experience
- Required
- Languages
- Spanish – Beginner
- Employment
- Full-time
39 East Jericho Turnpike, 11501, Mineola
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