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General Manager – Cannabis Dispensary - Klub CaniVibe - New York

Management

3 hours ago7 views

The General Manager (GM) is responsible for overseeing all daily operations of the dispensary, ensuring compliance with state cannabis regulations, maximizing revenue, and delivering a premium customer experience. This role combines leadership, sales strategy, inventory control, and team development to drive profitability and brand growth.



Key Responsibilities


Operations Management



  • Oversee day-to-day dispensary operations (retail + delivery if applicable)
  • Ensure smooth opening/closing procedures and store readiness
  • Maintain a high-end, organized, and compliant retail environment

Sales & Revenue Growth



  • Drive daily, weekly, and monthly revenue targets
  • Implement upselling strategies and optimize average cart size
  • Execute promotions, product launches, and marketing campaigns
  • Monitor KPIs (conversion rate, average order value, repeat customers)

Team Leadership



  • Hire, train, and manage dispensary staff (budtenders, supervisors, delivery drivers)
  • Create schedules and manage labor costs efficiently
  • Build a strong sales culture and accountability within the team
  • Conduct performance reviews and coaching

Compliance & Security



  • Ensure full compliance with state and local cannabis laws
  • Maintain accurate reporting, ID verification, and transaction tracking
  • Work with security teams to enforce safety protocols
  • Prepare for inspections and audits

Inventory & Vendor Management



  • Oversee inventory ordering, receiving, and reconciliation
  • Prevent shrinkage and manage product lifecycle
  • Build relationships with vendors and brands
  • Optimize product mix based on sales data

Customer Experience



  • Deliver a high-end, “Apple Store–level” dispensary experience
  • Resolve customer issues professionally and efficiently
  • Maintain strong brand reputation and customer loyalty

Technology & Systems



  • Manage POS systems (e.g., Dutchie, Treez, etc.)
  • Utilize analytics tools to drive decision-making
  • Oversee in-store tech (e.g., tablets, digital menus, Peak Beyond systems)

Qualifications



  • 3–5+ years of retail management experience (cannabis preferred)
  • Strong understanding of cannabis products, strains, and compliance regulations
  • Proven track record of hitting sales targets
  • Experience managing teams (10+ employees preferred)
  • Strong leadership, communication, and problem-solving skills
  • Experience with POS systems and inventory software

Key Skills



  • Leadership & team building
  • Sales strategy & revenue optimization
  • Compliance & risk management
  • Inventory control
  • Customer experience excellence
  • Data-driven decision making

Success Metrics (KPIs)



  • Monthly revenue growth
  • Average order value (AOV)
  • Customer retention rate
  • Inventory accuracy & shrinkage
  • Employee performance & retention
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Jason D. avatar icon
Jason D. from Klub CaniVibe is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    TBD

pin icon3295 Richmond Avenue, Eltingville, Staten Island, 10312, New York

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Supervisor ManagerNew York

Cannabis Dispensary • 1-10 Employees

Hiring on JOB TODAY since April, 2026

A next-generation dispensary built at the intersection of technology, precision, and elevated customer experience. Every element of the environment is designed

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Jason D.Active 2 hours ago
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