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General Manager - Steak n' Shake - Orlando

Management

9 hours ago0 views


General Manager



Job Type: Full-Time



Industry: Quick Service Restaurant (QSR)



Lead a Restaurant at the Forefront of QSR Innovation


At Steak 'n Shake , we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a General Manager , you won't just manage, you'll lead from the front. This is a hands-on leadership role for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it.


If you're a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our Franchise Partner Program---an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards.



What You'll Do


Restaurant Leadership \& Operations


  • Lead by example---actively working the line, prepping food, maintaining cleanliness, and serving guests.
  • Wear a professional uniform daily---shirt and tie or collared blouse---setting the tone for team presentation.
  • Ensure operational excellence across all shifts: opening, mid-day, and closing.
  • Uphold all brand standards, food safety practices, and service protocols.

Financial Performance


  • Own the P\&L: manage food costs, control inventory, verify invoices, and eliminate waste.
  • Drive labor efficiency with smart scheduling, cross-training, and station versatility.
  • Proactively monitor and reduce shrinkage through strong controls and real-time coaching.

Inventory \& Supply Chain Control


  • Oversee inventory from the back door to the front line.
  • Conduct regular inventory counts with attention to accuracy and waste reduction.
  • Maintain strong vendor relationships and ensure tight invoice and delivery protocols.

Team Building \& Development


  • Recruit, train, and retain top hourly talent.
  • Build a cross-functional team trained across multiple stations to maximize labor productivity.
  • Inspire a high-performing culture centered on hospitality, accountability, and consistency.
  • Provide clear feedback and coaching tied to operational standards and results.

Performance \& Process Management


  • Use metrics to drive decision-making: speed of service, food quality, guest satisfaction , and labor costs.
  • Reinforce systems and SOPs that create repeatable success.
  • Take pride in developing a restaurant that's clean, efficient, and welcoming.


Job Requirements


  • 3+ years of QSR or fast-casual restaurant management experiencerequired.
  • Proven history of consistent work tenure and reliable leadership.
  • Deep understanding of food cost management , labor optimization, and operational KPIs.
  • Hands-on leadership---comfortable working the drive through or grill when needed.
  • Tech-savvy with POS systems, inventory platforms, and invoice tools.
  • Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen.
  • Professionalism that extends to your LinkedIn profile (if you have one) and resume---both should tell the same story.
  • Track record in driving hospitality excellence and navigating change in a team setting.


What Success Looks Like


  • Your restaurant consistently exceeds goals for costs, guest satisfaction, and cleanliness.
  • Your team is engaged, well-trained, and delivers fast, friendly service with pride.
  • You maintain a polished, energetic presence---setting the tone every shift.
  • Experience
    Required
  • Employment
    Full-time

pin icon11700 University Boulevard, 32817, Orlando

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Hiring on JOB TODAY since April, 2026

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