Host / Hostess - Mr. Broadway

That's an important clarification! We need to integrate the scheduling and communication duties without losing the main focus on customer experience. Here is the revised job description. I've created a new, specific section for these responsibilities and emphasized that Sling proficiency is a must. Front of House Customer Experience Manager Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities.

We are seeking a dedicated and detail-oriented Food Packer to join our team at Mr. Broadway. The ideal candidate will be responsible for reading and fulfilling order tickets, dispatching drivers, ensuring food quality and timely delivery, and coordinating with various prep stations and the front desk. Key Responsibilities: • Read and understand order tickets accurately., • Pack food orders efficiently and accurately according to ticket specifications., • Ensure food quality by inspecting items before packing., • Maintain cleanliness and organization in the packing area., • Dispatch orders and drivers in a timely manner to ensure on-time deliveries., • Coordinate with kitchen prep stations to ensure timely preparation of food items., • Communicate effectively with the front desk team to manage order flow., • Stocking of all necessary food items at the station, keeping inventory levels optimal for smooth operation. Qualifications: • Previous experience in a similar role, preferably in a restaurant or food service environment., • Strong attention to detail and ability to work efficiently under pressure., • Excellent communication and interpersonal skills., • Ability to multitask and prioritize tasks effectively., • Familiarity with food safety and hygiene standards., • Flexible schedule, including evenings and weekends., • Physical ability to stand for extended periods and lift heavy objects

Job Title: Cashier / Phone Operator Location: Mr. Broadway Position Overview: We're hiring a highly organized, customer-focused Phone Operator to manage calls, process Orders, and assist with takeout/delivery orders. The ideal candidate will be detail-oriented, multitask efficiently, and maintain a professional demeanor, ensuring accurate and efficient order handling. Key Responsibilities: Professionally answer high-volume calls, assisting with orders, reservations, and inquiries. Process third-party orders (Uber Eats, DoorDash, etc.), ensuring accuracy and timely communication with kitchen and delivery staff. Provide exceptional customer service by answering menu questions, resolving concerns, and confirming order details. Coordinate with kitchen staff for correct and prompt order preparation. Manage order flow during peak hours calmly. Ensure accurate entry of all orders into the POS system. Assist with packaging and communicating pick-up times. Requirements: Previous experience in a high-volume restaurant or call center preferred. Familiarity with Uber Eats, DoorDash, and other delivery platforms. Strong multitasking skills for managing multiple lines and orders. Excellent verbal communication and professional phone etiquette. Strong attention to detail and accuracy. Ability to remain calm and efficient during busy shifts. Benefits: Competitive hourly wage. Flexible scheduling. Growth opportunities. Employee meals and discounts. If you're a quick thinker with excellent communication and a passion for customer service, we want to hear from you!

Hey all, hope you are well! We have a job coming up in November at a Conference for a Worldwide Software Company. Please note we will need hosts to be available for both days for the role. 📍Javits Center, 429 11th Ave, New York, NY 10001, United States 📆 12th and 13th November 2025 🕰 8:30am - 11:00am (12th) 7:30am - 5:30pm (13th) 🤑 $100 + $10 sustenance + up to $10 Expenses (12th) $262.50 + $10 sustenance + up to $10 Expenses (13th) 👥Role: There will be a variety of roles as a part of the day including Registration, Mic Running, Cloakroom Assistant, Keynote Loading, Direction Wayfinding, Queue Management, SWAG Distribution, Badge Scanning amongst many others! If you are interested and available please apply so I can send you more details! Looking forward to speaking with you! Many Thanks, Jack weIMPLEMENT

As the first point of contact for our guests, the Hostess creates a warm and welcoming dining experience. You’ll greet guests, manage reservations, and ensure smooth seating flow throughout service. Key Responsibilities: Warmly greet and seat guests in a friendly and professional manner. Manage the reservation system and guest waiting list efficiently. Provide accurate wait time estimates and communicate clearly with guests. Coordinate table assignments with servers and managers to balance service flow. Answer phone calls, take reservations, and handle general guest inquiries. Maintain a clean and organized host stand and entrance area. Assist with menus, special requests, and ensuring a positive guest experience. Thank guests as they leave and invite them to return.

We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. Hostess Responsibilities: Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service. Hostess Requirements: Ability to provide top-notch customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with all restaurant staff. Does high-quality work while unsupervised. Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver trays of food when necessary. Willing to follow instructions and ask questions for clarification if needed. Able to handle money accurately and operate a point-of-sale system. Able to work in a busy restaurant environment.

Host/Hostess Responsibilities: Answer phone calls and assist customers placing pickup orders Hand delivery orders to drivers Manage and organize the reservation system Greet and seat guests, including walk-ins

We are currently seeking an experienced hostess to join our team at our top Italian restaurant located in Midtown. Experience: Required Employment: Part-time Salary: $20 – $30 hourly Benefits : Extra tips on commission

About Marketsheer: Marketsheer is a fast-growing, dynamic company focused on delivering top-tier experiences to clients and customers alike. We believe in combining excellence with hospitality, creating an environment where guests feel welcomed and valued—and where employees thrive. Position Overview: We are seeking a friendly, confident, and organized Host / Floor Manager to join our team. This role is a hybrid of hospitality and leadership. You'll be the face of our space, greeting guests, managing floor operations, and ensuring an exceptional overall experience. Key Responsibilities: • Greet and welcome guests with professionalism and warmth, • Oversee daily floor operations to ensure smooth workflow, • Manage reservations, waitlists, and guest seating, • Lead and support front-of-house team members during service, • Resolve guest concerns or complaints with poise and positivity, • Coordinate with kitchen and service teams to ensure timely service, • Maintain cleanliness, ambiance, and safety of the floor, • Train, mentor, and guide junior staff members as needed, • Report operational updates or incidents to upper management Qualifications: • Proven experience in a hospitality or customer service role, • Prior supervisory or team leadership experience preferred, • Excellent communication and interpersonal skills, • Ability to stay calm under pressure and manage multiple priorities, • Strong attention to detail and organizational skills, • A passion for creating memorable customer experiences, • Flexible availability (evenings, weekends, or holidays may be required) What We Offer: • Competitive pay ($20-25/hr depending on experience) plus Bonuses, • A supportive and energetic work environment, • Opportunities for growth and advancement, • Training and development programs, • Employee perks and team events Apply now and become part of the Marketsheer team where leadership meets hospitality!

greets guests, manages reservations and waitlists, escorts customers to tables, and provides information about the menu and restaurant.