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Floor Supervisor/Keyholder Job Description
Summary: Floor Supervisor/Keyholder is an entry-level management position. A Floor Supervisor/Keyholder shares in
the responsibility for the overall performance of the store and assists Store Management with generating sales
potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
Overall Responsibilities
Proactively search for ways to maximize sales volume
Maintain visual presentation standards that are consistent with company philosophy and direction
Demonstrate effective written and verbal communication skills
Proficient in all operational policies and procedures
Manage time and prioritize tasks
Assume leadership role with Sales Associates
Timely completion of all tasks assigned or delegated by supervisor
Customer Service/Sales
Ensure customer service is the #1 priority
Effectively supervise the sales floor to ensure customer/associate awareness at all times
Daily implementation of the S.P.O.R.T. customer service program
Follow all customer service expectations as outlined in the Service Audit
Leadership
Motivate and develop associates to meet store goals/objectives
Clearly delegate activities and follow-up on all direction
Demonstrate teamwork within store and company
Take initiative and use sound judgment
Lead by example
Personnel
Demonstrate professional image and conduct
Follow specific company dress code policy
Ensure that store staff is treated professionally, courteously and respectfully
Involve and develop store staff in accomplishing store goals
Take an active role in own development
Communicate staff concerns to management
Support all company/management decisions
Utilize all training programs/materials effectively
Operations
Execute and follow-up on all operational policies, procedures and directives which are listed but not limited to
Google docs, LPI audit, Associate Handbook, Service audit, and the Policy & Procedure manual
Have working knowledge of the Shrink Awareness Guide
Execute and follow-up on all loss prevention counter measures to include but not limited to shrink derived from
paperwork errors, internal theft, and external theft
Ensure accuracy in all paperwork with an emphasis in timely distribution to the appropriate person
Rev. 8/13
Visual Presentation
Maintain store appearance to reflect USPA standards
Execute and maintain company marketing directives
React to sell through and ensure store is well stocked
Ensure price change set-up is timely and effective
Execute markdowns and re-merchandise as needed
Have knowledge of the store merchandise
Have knowledge of sales floor and stockroom organization
Keep management informed of all merchandise-related issues
Summary: Floor Supervisor/Keyholder is an entry-level management position. A Floor Supervisor/Keyholder shares in
the responsibility for the overall performance of the store and assists Store Management with generating sales
potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
Overall Responsibilities
Proactively search for ways to maximize sales volume
Maintain visual presentation standards that are consistent with company philosophy and direction
Demonstrate effective written and verbal communication skills
Proficient in all operational policies and procedures
Manage time and prioritize tasks
Assume leadership role with Sales Associates
Timely completion of all tasks assigned or delegated by supervisor
Customer Service/Sales
Ensure customer service is the #1 priority
Effectively supervise the sales floor to ensure customer/associate awareness at all times
Daily implementation of the S.P.O.R.T. customer service program
Follow all customer service expectations as outlined in the Service Audit
Leadership
Motivate and develop associates to meet store goals/objectives
Clearly delegate activities and follow-up on all direction
Demonstrate teamwork within store and company
Take initiative and use sound judgment
Lead by example
Personnel
Demonstrate professional image and conduct
Follow specific company dress code policy
Ensure that store staff is treated professionally, courteously and respectfully
Involve and develop store staff in accomplishing store goals
Take an active role in own development
Communicate staff concerns to management
Support all company/management decisions
Utilize all training programs/materials effectively
Operations
Execute and follow-up on all operational policies, procedures and directives which are listed but not limited to
Google docs, LPI audit, Associate Handbook, Service audit, and the Policy & Procedure manual
Have working knowledge of the Shrink Awareness Guide
Execute and follow-up on all loss prevention counter measures to include but not limited to shrink derived from
paperwork errors, internal theft, and external theft
Ensure accuracy in all paperwork with an emphasis in timely distribution to the appropriate person
Rev. 8/13
Visual Presentation
Maintain store appearance to reflect USPA standards
Execute and maintain company marketing directives
React to sell through and ensure store is well stocked
Ensure price change set-up is timely and effective
Execute markdowns and re-merchandise as needed
Have knowledge of the store merchandise
Have knowledge of sales floor and stockroom organization
Keep management informed of all merchandise-related issues
- Experience
- Not required
- Languages
- English – Beginner
- Employment
- Part-time
- Schedule
- Various and rotating
- Salary
- $16.5 – $17.5 hourly
Premium Outlets Boulevard, 07753, Tinton Falls
Sales AssistantTinton Falls
Retail • 1-10 Employees
Hiring on JOB TODAY since June, 2024
A great enviroment with various shifts,position and quick oppertunites with in .
Gerardo Renna (Elizabeth NJ)Active 19 days ago