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Maitre D' - IAM Hospitality - New York

Host & Hostess

2 hours ago•31 views

About the Role 

The Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. 


Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night.


In preparation for our upcoming opening, this position requires participation in a mandatory training program. 


Key Responsibilities

Strategic Floor & Reservation Management 

  • Own table inventory, availability, seating plans, pacing, and turn times. 
  • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service. 
  • Protect the guest experience while making sound decisions about covers and revenue. 
  • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. 

Guest Relations 

  • Recognize guests, anticipate preferences, and turn first visits into lasting relationships. 
  • Maintain accurate guest profiles and visit history in Loyalist. 
  • Build genuine relationships with regulars, concierges, and the New York hospitality community. 
  • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. 

Service Leadership 

  • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience. 
  • Communicate seating decisions and guest information clearly to the host and service teams. 
  • Make timely decisions during service as conditions change. 
  • Serve as a trusted point of contact and an informed presence in the dining room. 

Qualifications

  • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant. 
  • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing. 
  • Strong command of Resy or OpenTable and restaurant table management. 
  • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure. 
  • Excellent communication, organization, discretion, and sound business judgment. 
  • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages 
  • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments 
  • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment 
  • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences. 
  • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments 
  • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. 

Physical Requirements 

  • Ability to work standing and walking for extended periods of time   
  • Ability to move and lift items up to 40 lbs as needed    

Measures of Success 
Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience 

Compensation Details 

  • Compensation: $25.00 - $28 per hour 
  • Schedule: Full-time and part-time positions available 
  • Benefits & Perks: Paid Sick Leave, Employee Discounts, Health Insurance 
  • Experience
    Required
  • Employment
    Full-time
  • Salary
    $25 – $28 hourly

pin icon39 West 19th Street, Manhattan, 10011, New York

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Host & HostessNew York

Restaurant • 51-250 Employees

Hiring on JOB TODAY since September, 2026

Norte is bringing the spirit of the asador de barrio to New York—a Neighborhood Mexican Steakhouse where fire, exceptional ingredients, and genuine hospitality bring people together. As the second restaurant from I Am Hospitality, Norte celebrates the traditions of northern Mexico through open-fire cooking, fresh coastal seafood, handmade tortillas, and the recipes our cooks grew up with. We're creating more than a restaurant; we're building a neighborhood gathering place rooted in warmth, craftsmanship, and connection. If you're passionate about hospitality, take pride in your craft, and want to help shape an exciting new opening, we'd love to have you on our team. Why Work at NORTE? Authentic Experience: Be part of a team that brings the richness of Mexico’s culinary traditions to the New York dining scene. Growth & Opportunity: We offer career development, continuous training, and recognition for hard work. Exceptional Culinary Standards: Join us in crafting “el sabor más chingón”—flavors that go beyond expectations. A Shared Dream: Help us build a globally recognized icon, with the potential to achieve Michelin-star recognition. Cultural Pride: Work at a restaurant that honors Mexican roots while innovating and setting new standards for excellence.

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Sherri M.Active 1 minute ago
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